Yates Hellier
4.9/5, 131 reviews
96% recommended
100% sales valuation accuracy
100% sales fee satisfaction
97% lettings valuation accuracy
91% lettings fee satisfaction
Yates Hellier is the agency of choice for discerning Landlords and Vendors in the heart of Glasgow . Owned by two qualified surveyors who want to bring a modern approach to Estate Agency and Property Management in Glasgow. We provide residential lettings, sales and property management services in Glasgow and its ... show more Yates Hellier is the agency of choice for discerning Landlords and Vendors in the heart of Glasgow . Owned by two qualified surveyors who want to bring a modern approach to Estate Agency and Property Management in Glasgow. We provide residential lettings, sales and property management services in Glasgow and its surrounding suburbs.

Our business model blends traditional values with a touch of 21st century technology. This well balanced combination enables our operation to run seamlessly, helping us to instil strong personal relationships and trust with our clients. We have increased the expectations of landlords and tenants alike by providing an ethical, technically competent and legally compliant service.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £143,500 £327,000
Lettings 97% 91% £330 £1,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
66 1 44 3 13 0 1 1 2 0
Areas covered
  • G1
  • City Centre
  • G2
  • West End
  • G3
  • South Side
  • G4
  • G5
  • G11
  • G12
  • G20
  • G41
  • G51
Address

48 Berkeley Street
Glasgow
City of Glasgow
G3 7DS
0141 248 8726

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Great for Landlords...”

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Sep 28,2018
Minithumbup
Ross
Jack
By: 'A McIlwraith'
Sep 28,2018
0 people found
this helpful
My Main point of contact was Ross but i have had dealings with Jack and Vita as well. they are all great at their jobs and i cant fault them at all. If your looking for an honest agent in Glasgow i couldnt recommend them ...
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Comment on agent fees
the fees are what you would expect from any agent the difference is they don't add admin fees to everything and if anything is needing done in the property they will consult you on it before spending the rent on repairing anything. they also do great inspections each month. I wish i could say something bad about them but i can't i will be giving them more of my properties to look after to take the pressure off myself and wife
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“Happy tenants!...”

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Sep 18,2018
Minithumbup
William Hudson
Vita
By: 'Katie'
Sep 18,2018
0 people found
this helpful
Myself and my partner have been renting a property from Yates Hellier for 6 months now and they have been great since the very beginning! From welcoming us in and making sure we settled, they are always very prompt and helpful dealing with any queries we ...
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Comment on agent fees
Good
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“Con artists...”

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Sep 07,2018
Minithumbdown
Vita
William Hudson
By: 'Annie'
Sep 07,2018
0 people found
this helpful
I would not recommend dealing with Yates Hellier to anyone. I found them to be unhelpful and money grabbing. They were very unreasonable and instead tried to rinse me for every penny they could. Avoid if possible!!...
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Comment on agent fees
Extortionate
Was this helpful? Yes
By: Yates Hellier
Sep 12, 2018
View all comments (1)
To clarify, this review relates to the tenancy deposit dispute which is still in the adjudication process with Safe Deposit Scotland. No formal outcome has yet been reached as the process takes some time. We are sorry you feel this way, however the evidence collated by our Property Manager from our Photographic inventory, Inspections and Check-out report allowed us to make a clear distinction between the condition of the property at the start and end of the tenancy. Therefore, a claim for dam ...

“Excellent Letting Agent Review...”

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Sep 01,2018
Minithumbup
Vita
William Hudson
By: 'Anne K'
Sep 01,2018
0 people found
this helpful
Great service from all members of staff. Always quick replies and they were extremely proactive and kept me informed well all through the process. The online viewing notices were great to have and also the online signing of the contract was great....
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Comment on agent fees
Good - Very reasonable
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“Outstanding...”

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Aug 15,2018
Minithumbup
Jack
Ross
By: 'Ruth Hood'
Aug 15,2018
0 people found
this helpful
My husband and I recently sold our property through Yates Hellier and were delighted with the service we received from the team. They kept us well informed throughout the whole process and were always on hand for advice. From the marketing of our property, to ...
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Comment on agent fees
Agents Fees were very competative
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“best letting office in Glasgow...”

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May 19,2018
Minithumbup
Jack
Vita
By: 'Yousef'
May 19,2018
0 people found
this helpful
One of the best letting agents I have ever had Yates Hellier has been my letting agent for over 8 months and : they was very professional in taking care of the property, fast in term of fixing and taking care of issues highly recommend...
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“Murano Street...”

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Mar 23,2018
Minithumbup
Jack
Ross
By: 'Elizabeth'
Mar 23,2018
0 people found
this helpful
Would highly recommend Yates Hellier-very professional yet friendly and approachable, always on hand to answer any queries etc. Very smooth process and know what they're doing! Would definitely use again in the future!...
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“Absolutely Wonderful Experience...”

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Mar 17,2018
Minithumbup
Jack
Vita
By: 'AE'
Mar 17,2018
0 people found
this helpful
My family moved here from the USA with little understanding of how rentals worked in the UK. Jack worked with us and really helped us get a better understanding of renting in the UK vs. the USA. He was very thorough in our introduction and ...
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Comment on agent fees
We didn't have much experience with fees, so I really cannot comment.
Was this helpful? Yes

“Jack liaised with me re the processing of the tenancy ......”

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Feb 01,2018
Minithumbup
Jack
By: 'Happy Tenant'
Feb 01,2018
0 people found
this helpful
Jack liaised with me re the processing of the tenancy agreement and the paperwork was concluded really quickly. All communication was answered same day and anya issues resolved immediately. The end of tenancy process was well handled and all the utility bills etc were finalised ...
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Comment on agent fees
N/A
Was this helpful? Yes

“We had the pleasure of letting out our Merchant City ......”

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Jul 29,2017
Minithumbup
Ross
Jack
By: 'Jo and Duncan'
Jul 29,2017
0 people found
this helpful
We had the pleasure of letting out our Merchant City flat for 5 years, and then selling it in 2017, via Yates Hellier. They are highly efficient and professional and it was a pleasure to deal with them. They came highly recommended to us, and we would ...
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Comment on agent fees
Good
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“Yates Hellier have been our letting agents for the last 3 ......”

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Jul 25,2017
Minithumbup
Jack
Ross
By: 'Frank'
Jul 25,2017
0 people found
this helpful
Yates Hellier have been our letting agents for the last 3 years. Whilst the experience was always positive throughout our tenancy they were disappointing at the end. Once we had moved out the property, we were hit with a 'professional cleaning bill' along with an extra ...
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“When we moved to the UK three years ago, not ......”

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Jul 19,2017
Minithumbup
Jack
Ross
By: 'FC West End'
Jul 19,2017
0 people found
this helpful
When we moved to the UK three years ago, not only did we need a property but also advice from an agency in regards to the best area to live. Jack spent a great deal of time with us and eventually found us exactly what ...
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“A massive thank you to the team at Yates Hellier ......”

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Jul 17,2017
Minithumbup
Ross
By: 'Victoria'
Jul 17,2017
0 people found
this helpful
A massive thank you to the team at Yates Hellier for their support during our new flat purchase in Glasgow. Viewings arranged at our convinience, very professional in negotiation and always at the end of the phone (Ross called atleast once a week to advise ...
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“Yates Hellier have completely transformed my opinion of letting & estate ......”

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Jul 13,2017
Minithumbup
Jack
Ross
By: 'Henry'
Jul 13,2017
0 people found
this helpful
Yates Hellier have completely transformed my opinion of letting & estate agents. I have an old West End Tenement, which needed work and that I wanted to let. They project managed the refurbishment and then found me a great professional tenant who has been reliable, paid ...
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Comment on agent fees
Very reasonable as they also get a really good rental price compared to other agents
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“I have used Yates Hellier as property managers for the ......”

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Jul 13,2017
Minithumbup
Jack
Ross
By: 'Stuart Bartwicki'
Jul 13,2017
0 people found
this helpful
I have used Yates Hellier as property managers for the past year. They have consistently delivered an above competent service and always act with the upmost level of professionalism. They continually exceed my expectations with regards to their proficiency and level of customer service. I ...
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Comment on agent fees
Fee's match the high level of service provided.
Was this helpful? Yes

“I chose to use Yates-Hellier after reading several online reviews ......”

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Jul 12,2017
Minithumbup
Ross
Jack
By: 'Bonnie'
Jul 12,2017
0 people found
this helpful
I chose to use Yates-Hellier after reading several online reviews about them. It's never easy finding an agency you can trust to look after your property, but in the past 4 months, Ross has been nothing short of fantastic. I completely feel that my apartment is ...
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Comment on agent fees
Agent's fees are completely reasonable in my opinion.
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“My partner and I have used Yates-Hellier for almost 2 years ......”

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Jul 11,2017
Minithumbup
By: 'Allan & Ann'
Jul 11,2017
0 people found
this helpful
My partner and I have used Yates-Hellier for almost 2 years now to manage 3 flats in Glasgow as we currently reside in Aberdeen. From the outset, we have found both Ross and Jack to be highly motivated and professional. They have quickly identified excellent tenants and ...
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“As we had some problems with our first agent when ......”

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Jul 10,2017
Minithumbup
Ross
By: 'Becky'
Jul 10,2017
0 people found
this helpful
As we had some problems with our first agent when we changed to Yates Hellier we noticed the difference straight away. We were kept fully aware with what was happening and the service was first class from start to finish. I would recommend Yates Hellier ...
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Comment on agent fees
Good - Their marketing fee was cheaper than the other agent but their sales fee was higher.
Was this helpful? Yes

“Just to say that Ross has provided an absolute faultless ......”

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Jul 09,2017
Minithumbup
Ross
By: 'Maggie'
Jul 09,2017
0 people found
this helpful
Just to say that Ross has provided an absolute faultless service. The marketing of my flat was amazing and we had an offer agreed within 3 weeks. Dealing with Ross and the team at Yates Hellier has been a pleasure and its been the only hassle ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Ross
Jul 10, 2017
View all comments (1)
Hi Maggie, thank you for your review. I wish you and your family well in your new home :) ...

“I have never rented out my property previously but I ......”

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Jul 07,2017
Minithumbup
By: 'Chris'
Jul 07,2017
0 people found
this helpful
I have never rented out my property previously but I have found that with Yates Hellier, they quickly responded to all my questions and you get a professional company. I live overseas and this is the first year in over 3 years where I've not had ...
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Comment on agent fees
No issues on agent fees. Yates Hellier are comparable with other rental agents I investigated with no depreciation in the service they provide.
Was this helpful? Yes
By: Jack
Jul 10, 2017
View all comments (1)
Chris, many thanks for your review. Jack ...

“Ross I just wanted to express my gratitude to you ......”

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Jul 01,2017
Minithumbup
Ross
By: 'Kerry'
Jul 01,2017
0 people found
this helpful
Ross I just wanted to express my gratitude to you for the way you handled my recent sale and let. A few years ago you gave me the sound advice not to sell as the market conditions weren't right and if I held off I ...
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Comment on agent fees
Good
Was this helpful? Yes

“We've rented our flat from Yates Hellier for nearly three ......”

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May 16,2017
Minithumbup
Jack
By: 'Sarah'
May 16,2017
0 people found
this helpful
We've rented our flat from Yates Hellier for nearly three years. Any issues have always been sorted very quickly and the staff are always very friendly and efficient. Having rented through some of the bigger agents in the past, I can say that Yates Hellier ...
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“Another 5 stars for Yates Hellier! My partner and I switched ......”

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May 13,2017
Minithumbup
Ross
Jack
By: 'Vicky T'
May 13,2017
0 people found
this helpful
Another 5 stars for Yates Hellier! My partner and I switched managing agents to Yates Hellier at the start of 2015 after a disappointing service from our previous agent. We feel that our property is now in really good hands with them and we would highly recommend ...
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Comment on agent fees
Slightly more than what we paid before, but a premium we are happy to pay for the service we receive.
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“I'm very fortunate to have Ross Yates looking after my ......”

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Jan 31,2017
Minithumbup
Ross
By: 'Clarissa'
Jan 31,2017
0 people found
this helpful
I'm very fortunate to have Ross Yates looking after my property, not only is he lovely to do business with but also very professional, providing a first class service. Ross has kept me informed throughout the process and he worked hard to get me the ...
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Comment on agent fees
In line with other agents I spoke to at the time.
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“I'm only too happy to confirm my satisfaction with the ......”

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Dec 10,2016
Minithumbup
Ross
By: 'Jen'
Dec 10,2016
0 people found
this helpful
I'm only too happy to confirm my satisfaction with the service i received from Ross, in particular I was most pleased with the price he achieved for our flat. I have no hesitation in recommending him to friends and associates....
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Comment on agent fees
Good
Was this helpful? Yes
By: Ross Yates
Dec 12, 2016
View all comments (1)
Hi Jen, thank you for your review. Have a nice Christmas! Ross ...

“I interviewed four different agents and I'm confident I made ......”

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Oct 28,2016
Minithumbup
Ross
By: 'Robert'
Oct 28,2016
0 people found
this helpful
I interviewed four different agents and I'm confident I made the right choice with Ross. The service I have received from him has been exemplary. I wouldn't hesitate to recommend his services as an estate agent....
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Comment on agent fees
Good for service received
Was this helpful? Yes
By: Ross
Oct 30, 2016
View all comments (1)
Thanks for the review Robert. Its a pleasure working on your flat. ...

“What a can I say? I was left high and ......”

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Oct 19,2016
Minithumbup
Jack
Ross
By: 'The best of the best!'
Oct 19,2016
0 people found
this helpful
What a can I say? I was left high and dry by the poor management of my apartment by another agent and I was so lucky that Jack replied, when I was looking for another agent. Jack has tirelessly dealt with PRHP on my behalf, ...
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Was this helpful? Yes
By: Jack Hellier
Oct 21, 2016
View all comments (1)
Marj, many thanks for your review. I'm glad you're happy and that your property is now generating revenue again. ...

“I instructed Ross to let and manage my property for ......”

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Sep 16,2016
Minithumbup
Ross
By: 'Sam M'
Sep 16,2016
0 people found
this helpful
I instructed Ross to let and manage my property for two years whilst I was working away. From beginning to end his service was faultless. His communication throughout the let was first class and his photographic reports put my mind at rest. To reiterate what ...
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Comment on agent fees
Very good
Was this helpful? Yes
By: Ross
Oct 13, 2016
View all comments (1)
Hi Sam, thank you for the kind words. Your flat was a pleasure to deal with and I look forward to working together in the future. ...

“If I could give zero stars I would. I engaged ......”

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Sep 12,2016
Minithumbdown
Ross
By: 'Angry Landlord'
Sep 12,2016
0 people found
this helpful
If I could give zero stars I would. I engaged the services of Ross 6 months ago to take on the management of my property. After reading various reviews on here, I felt assured he would do a good job. Unfortunately it didn't turn out that ...
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Comment on agent fees
Expensive
Was this helpful? Yes
By: Ross Yates
Sep 12, 2016
View all comments (1)
'Angry Landlord' aka Steven. Someone who puts profit before the safety of their tenant is not someone I want to work with. ...

“Ross is one of the hardest working people I know, ......”

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Sep 09,2016
Minithumbup
Ross
By: 'Olivia Craig'
Sep 09,2016
0 people found
this helpful
Ross is one of the hardest working people I know, his work ethic and passion for property is unmatched. He has managed my properties for the last two years and his service fantastic. I would recommend him to anyone with property in Glasgow....
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Comment on agent fees
Good
Was this helpful? Yes
By: Ross
Oct 13, 2016
View all comments (1)
Hi Olivia, thank you for taking the time to write the review. Here is to many more years working together. Ross ...
Staff picture Jack
(71)
Staff picture Ross
(88)
Staff picture William Hudson
(12)
Staff picture Vita
(16)
Staff picture Lina
(8)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 1:49 PM 02/07/2018 by allAgents

Awards won by Yates Hellier

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Glasgow, G3


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Yates Hellier