They are money looters. They charge the tenants way higher than all other letting agents by giving all possible reasons. The reason I was told was, I'm new to the country. Hence I do not have a credit history and so pay more. After grabbing all the money they wash off their hands once we move into the property. The property that I moved in had and still has so many repairs. The landlord is not ready to carry out any and the agents are also not ready to negotiate with the landlord, Finally I had ... read full review
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Dear Subhasree. We are extremely sorry that you feel let down by a Xchange. Having personally spoken to you, and having looked into you file, I note that we did introduce you as a tenant to the landlord and their property. I must make clear that we do not manage this property and it was communicated to you from the offset that you would be dealing directly with the landlord once the tenancy is signed and you have taken occupation. I also note that my colleagues have spent considerable amount of ...
5 Star Review
Branch: Ilford, 141 Cranbrook Road
Rent PCM: £850 Would you recommend?: Yes
Very well organised and professional company. I have dealt with many Estate Agents and have easily found these to be the best. The staff were very helpful and accommodating, always trying to help. The senior staff were also very polite and respectful towards me, something vary rare from these type of companies. I would most certainly recommend this Estate Agent, there is a gentlemen in the called 'Qaz' he goes that extra mile for his customers and really understands how to deal with people. I wi... read full review
My time with Xchange Property Services was fantastic. The flat was spacious and comfortable, and I had (and still have) a fantastic relationship with the staff at Xchange. Any issues that was raised involving the property were expertly dealt with, and they always made sure that they stayed in touch.
I would not hesitate to recommend Xchange Property Services to anyone looking for a property in the Ilford area.... read full review
I have been in this country for 7 years and this is the worst estate agent I even took service from. Starting from rent negotiation to release deposit he was pain. We agreed on a fix rent, I paid deposit and gave notice to my existing landlord. Few days later Xchange guys called me saying that landlord is not okay with what rent we fixed (so he brought back me to same rent which was advertised, as I had paid deposit and given notice to my existing landlord, so I had no option). Now flat was full... read full review
Extremely unprofessional. To be guaranteed that we would be the tanants of the property and to have began filling out all necessary documentation only to be suddenly told that it was to be given to someone else was shocking.... read full review
XPS Lettings - Lost half of deposit for no reason to these cheaters
Had a very bad experience with XPS Lettings on Cranbrook Road,Ilford. Took a property on rent through them in August 2013 and when vacated the property in March 2014, they deducted half of the deposit amount for no proper reason. As I already moved outside the country so these people made me to do lot of email and telephonic follow-ups over 2 months and despite so many follow-ups they never gave the individual breakup of deposi... read full review
This agency is the worst I have ever seen. The staff members are not professionals and extremely arogant. To have access to any information takes a few phone calls that are all contradictory.
I would not advise anyone to use this agency... read full review
Excellent service and handling of any inquiry- and very helpfull in any question / problems there might occure! profesisional handling of every problem and very talented regarding getting the best rent .... read full review
Xchange property services has been letting out my property for few years and during this time at least 4 different tenants have move in/out.For moving-in tenant all the references and credit history have been checked professionally to my satisfaction. during occupancy. property is managed and kept in good repair order.
I get my rent every month without any reminder.I can say it is 'one stop complete service' for a landlord
I can recommend them to anyone without hesitation.... read full review
I was very impressed in the way the agent negotiated with the landlord and secured the property for my family. Since we had to move out within days it was often negotiations after office hours that insured we met our deadline. I would highly recommend this company as they were friendy, professional and highly dedicated. The result left us remarkably relaxed instead of the usual stresses associated with a move.... read full review
I recently rented out a property from Xchange Property Services. The two girls in the office were very professional and provided me with good service. I was updated continuously on everything that was going on. Very well mannered and good customer service!! The staff members were very honest and trustworthy. I will definitely recommend this company.... read full review
They cannot be trusted at all... Do not take a chance to let/rent/buy/sell anything from Xchange Property. They are a bunch of unsrcupulous agents who try to loot money out of you I am telling this from my first hand very bad experience with them. They finalised a deal with me and then backed out of it.. It was like a fish market dealing with them.. auctioning the property at their own terms without any transparency..Their is a person in their who calls himself the manager.. DO NOT TRUST his wor... read full review