• Natalie Stanton
    Natalie Stanton
  • Jeroen Hoppe
    Jeroen Hoppe
  • Elishah Anderson
    Elishah Anderson
  • Kosta Giannakakis
    Kosta Giannakakis
  • upload your photo
    Richard Thompson
  • upload your photo
    Oliver Sharp
  • upload your photo
    Brook W
  • claim your profile
    Afrahim Hussein
XanderMatthew is an independent Estate Agency offering Sales, Lettings and Property Management in Clapham and close surrounds.
We're different and proud of it. We avoid the stereotypes associated with our industry and give all our clients, whether vendor, landlord, buyer or tenant, the service they deserve.
This great service leads to great results. Not only that, we're reasonably priced too.

10-11 Ascot Parade Clapham Park Road
Clapham,London
Greater London
SW4 7EY
020 3397 2099

 
Website not available

Properties for sale
properties for rent (1)
Dec 18,2015
Minithumbdown
By:
Dec 18,2015
0 people found
this helpful
I have found them to be untrustiworthy and would never use them again I let my property through them in 2014. When I looked at T&Cs I saw that they wanted to get a renewal fee if the tenants stayed on. I don't blame them for trying, but I told them I wasn't prepared to do business with them on these terms: they had got their fee for finding the tenants and if the tenants that was not down to them They agreed to do business on these terms (that is was a one off fee) but said I would have ...
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Comment on agent fees
They have in effect charged me twice for the same service after agreeing that they woudn't
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By: XanderMatthew
Dec 21, 2015
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It is to our regret that we had to resort to further action to collect monies owed to the company. The contract signed stipulated all the fees that needed to be paid and this particular customer failed to do so. The only bad press we receive is from people that want to use our services and subsequently not pay us for the work we've done. I trust readers will agree that no business will work for free.....
May 21,2015
Minithumbdown
By:
May 21,2015
0 people found
this helpful
Jeroen did not want to deal with me after his company handed my partner over to debt collectors for not paying money claimed by XanderMatthews. My partner and I did not agree with this claim. I called Jeroen to clear this up or find an amicable solution. He did not call me back after I left messages after 3 days. When I finally called when he was in the office, he did not take my call. I just wanted to clear up any misconceptions. Instead he asked the debt collectors to call me to insist on pay...
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What agent could do to change your mind?
Jeroen should just have taken any one of my calls or called me back after leaving a few messages. His colleagues stated that Jeroen was the only person to speak to.
Was this helpful? Yes
Nov 21,2014
Minithumbdown
By:
Nov 21,2014
3 people found
this helpful
A very poor customer experience. The agent told me what I was looking for instead of asking. I found the tone and approach very aggressive and rude. Did not listen and was very abrupt....
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Sep 09,2014
Minithumbup
By:
Sep 09,2014
1 people found
this helpful
This is the second time in four years I have used Xander Matthews. The first time was in April 2011 working with Kevin Oakes and recently with Kosta Giannakakis. As per April 2011 I used XM to find me new tenants for my property in SW16. XM acted quickly to find me two professional tenants and rest is history, within a few weeks I was able to re-rent my property and XM made it happen quickly and smoothly....
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Was this helpful? Yes
Sep 08,2014
Minithumbup
By:
Sep 08,2014
2 people found
this helpful
After I had been let down by different letting agent I gave Xander Matthew a try. They were great, found me a tenant straight away and sorted any problems with the letting straight away. Very happy with the service....
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Comment on agent fees
fees could always be lower.
Was this helpful? Yes
Jul 07,2014
Minithumbup
By:
Jul 07,2014
3 people found
this helpful
Elishah assisted me in finding a tenant for my flat and I appreciated her effort in finding me good prospective tenants at a suitable price. As I understood, competition was strict around the area and I appreciated the updates from Elishah whenever we had a prospective offer. What could be improved on: One time I felt that I was pushed to accept an offer which was lower than my asking price, even though it was significantly also lower than the valuation offered by XanderMatthew. I would appreci...
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By: Elishah
Jul 07, 2014
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Thank you kindly for the review, Your feedback is greatly appreciated we are very happy with your recommendation We will definitely take the areas mentioned on board and look to improve. We look forward to doing long term business with you. Kindest regards, Elishah....
May 30,2014
Minithumbup
By:
May 30,2014
2 people found
this helpful
Jeroen called me on the back of an advert I personally put up and his persistence won the day. I had 2 other local agents on the case as well as my own advertising for around 2 weeks before Xander Matthews took it on. Elisha (did the viewing) found me a tenant in 2 days, which was very impressive! Not sure how they did it when noone else could but they did! So am happy. I was happy with the agreed fee and Jeroen was very accommodating especially as I was peeved to use agents! It's early ...
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May 15,2014
Minithumbup
By:
May 15,2014
2 people found
this helpful
As I was a distant purchaser I needed additional support in the purchase of an apartment. The ability to just \'call round\' to the property or office was just not available. Michael Owusu proved very accessible and helpful by both phone and e-mail and went out of his way to help provide the information that I required. He was prepared to be contacted outside normal working hours and did his best to act as a conduit in what was not a straight forward purchase. He has also proved helpful in the p...
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Apr 30,2014
Minithumbup
By:
Apr 30,2014
1 people found
this helpful
Elishah Anderson has been excellent in helping me let our house, which was done within the first weekend. She has also been extremely helpful post letting in helping me get the tenants settled. The back office I would say did a decent job too. A few things were missed but were rectified when highlighted without much of an issue. I would use them again in the future, especially Elishah who was great. Thanks...
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Apr 02,2014
Minithumbdown
By:
Apr 02,2014
1 people found
this helpful
The agency staff took advantaged of my desperate situation in finding a house to rent for me and my 4 yr old son, they show me a property which I liked we went straight to the office to put an offer to the landlord they ask me to enter my credit card details and told me that they will only charge me after I will be accepted by the agency the amount was supposed to be £500 as written on the website and everywhere, well NOT they have charge me £1000, just only for been accepted by the ...
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What agent could do to change your mind?
They could have refund me at least half of the money if not all, as the mistake was not mine was them.
Was this helpful? Yes
By: XanderMatthew
Apr 09, 2014
View all comments (1)
Dear Lucia, Sadly you had not declared your living situation accurately and it transpired that you could not substantiate the earnings required to rent the house. Over a long period of time (14 days) you were unable to prove adequately that you had enough earnings to support the rental of the house, which was contrary to what you led us to believe when you first applied for the property. You had initially told us persons A and B were moving in to the flat, then it was persons A and C, alon....
Mar 24,2014
Minithumbup
By:
Mar 24,2014
2 people found
this helpful
After two months of having my flat on with another agent and not getting any acceptable offers, I decided to list it with XanderMatthew. In less than a week they had secured a tenant, completed the reference checks and got the documents signed and completed. Service has been very quick and efficient and am hoping that they are equally efficient in their management responsibilities....
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Mar 13,2014
Minithumbup
By:
Mar 13,2014
3 people found
this helpful
I use a few services regionally and I can (with confidence) say that XanderMatthew is by far and away the best, most reliable and most responsible lettings agent that I deal with! XanderMatthew is providing me with tenants and the service (both lettings and management) is top-notch so I would never think of going anywhere else....
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Dec 09,2013
Minithumbdown
By:
Dec 09,2013
3 people found
this helpful
We feel we were treated awfully by this company. After signing a 12 month contract we were told we would have to pay £200 more per month to keep our property after 4 months of being there - if we refused to do this then we would be kicked out at 6 months. We could not believe the obvious blackmailing and tried to negotiate by offering £100 more per month. This offer was rejected after a month of waiting, leaving us only one month to quickly find a new property. We then waited 2 weeks...
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What agent could do to change your mind?
Agent was always quite rude, abrupt and dishonest. Starting with being honest would be a good way to begin.
Was this helpful? Yes
By: XanderMatthew
Dec 09, 2013
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Dear "Stuart," Sorry to hear you had reason to complain. After having investigated the complaint it transpires that the landlord exercised the break clause in line with your tenancy agreement. This is allowed, just as you were allowed to give notice to vacate. Reason for this was that you were given a discounted rent given the time of year that you moved in and the landlord felt that they could relet the property at a higher rent when the break clause came around. You were indeed of....
Dec 04,2013
Minithumbup
By:
Dec 04,2013
3 people found
this helpful
Good letting experience overall. All of the staff I dealt with we\'re experienced and not your typical wide boys. The process was easy, signed everything electronically and the flat is nice. What more could I ask for?...
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Nov 28,2013
Minithumbup
By:
Nov 28,2013
3 people found
this helpful
Taking the opportunity I would like to thank Naomi Keshinro for fast and uncomplicated settling issues associated with renting an apartment. Agent Naomi Keshinro done brilliantly . Thanks Naomi....
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Nov 26,2013
Minithumbup
By:
Nov 26,2013
1 people found
this helpful
From start to finish the service was very professional. Expert staff on hand to guide me through the process. They offer excellent value for money so went fully managed as they charge less than the bigger high street agents but I got better service. Would highly recommend!...
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Nov 13,2013
Minithumbup
By:
Nov 13,2013
2 people found
this helpful
Kevin and Natalie were both very professional and responded quickly during the course of my sale. It was difficult at times and even though it took longer than expected, they remained focused. Kevin in particular dedicated a lot of time to keeping momentum and chasing all parties involved. They were always contactable and helpful. I would certainly use Xander Matthews again....
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Aug 28,2013
Minithumbup
By:
Aug 28,2013
2 people found
this helpful
Naomi was very helpful in showing us the flat and actually staying long hour in order to meet with us. Jeroen and herself made sure that we read everything and understood all the bits that we had to. hey were both very nice and professional. Especially Naomi was really helpful and really tried to get us to take the flat! Customer service, clear communication, nice attitude!!...
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By: XanderMatthew
Sep 30, 2013
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Dear Eva, Thank you for your lovely comments. We look forward to working with you in the future. Kind regards, The Team at XanderMatthew....
Aug 16,2013
Minithumbup
By:
Aug 16,2013
2 people found
this helpful
Good - very professional, tactful, approachable, skilled negotiator and likeable person My preference - to be told the terms of contract before tenants have been found. Issues more generally with Xander MAtthews re the cost of services provided - eg inventories at £200 when you can get it done for half the price gas safety cert for £75 + VAT when can get them done for £40 I would like the management agency to support me if I\'m paying management fee in searching...
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By: XanderMatthew
Sep 02, 2013
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Hi there, Thank you for your reviews. We work very hard to give our landlords excellent value for money and I'm pleased that you have chosen to let your second property through XanderMatthew also. All of the repairs carried out under our management service are done at cost price, with no further markup at all. We aim to deliver excellent value for money. Services during the initial let are a little bit more expensive as you rightly point out, but this is only because we are able to call....
Aug 08,2013
Minithumbup
By:
Aug 08,2013
1 people found
this helpful
Naomi did very well in succeeding in letting this property, she produced more applicants than other agents. she was excellent with the viewings, and really tried hard to secure this tenancy. without her, the tenancy would not have gone ahead....
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By: XanderMatthew
Aug 08, 2013
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Dear Salvatore, Thank you for your kind words and many thanks again for entrusting us to let your second property also. We look forward to helping you for years to come.....
Jul 31,2013
Minithumbup
By:
Jul 31,2013
2 people found
this helpful
Naomi really did do everything she possibly could for us, she was always contactable and really understanding as we were dealing with a particularly difficult landlord. She reassured us constantly, offered a number of solutions to problems and we felt she was always fair to us and the landlord. There were many negotiations between us and the landlord and she dealt with them in a manner that meant both parties were happy. Couldn\'t recommend her enough....
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By: XanderMatthew
Jul 31, 2013
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Dear Sinead, Thank you for your kind words! We are pleased that the process was nice and smooth and look forward to helping you again in the future. Kind regards, The team at XanderMatthew....
Jul 25,2013
Minithumbup
By:
Jul 25,2013
3 people found
this helpful
I am extremely satisfied with XanderMathew and Naomi in particular. \\\\she facilitated a quick move-in for me within 24 hours of me viewing the property. I really appreciate how responsive the XanderMathew team is - they patiently explained to the me lease agreement and the clauses there-in. I will certainly not hesitate working with them again. Thanks...
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By: XanderMatthew
Jul 25, 2013
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Much obliged Rajiv, we hope you enjoy your new property and thank you for renting through XanderMatthew.....
Jul 25,2013
Minithumbup
By:
Jul 25,2013
3 people found
this helpful
Naomi was dynamic professional and very proactive in her dealing with letting the property. She is a credit to her profession and would highly recommend her to others trying to let any property themselves or through an agent....
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By: XanderMatthew
Jul 25, 2013
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Thank you for your kind words, we'll make sure your comments are relayed to both Naomi and Api. Hopefully we can help you in the future as well. XanderMatthew.....
Jul 09,2013
Minithumbup
By:
Jul 09,2013
2 people found
this helpful
Jeroen was extremely helpful throughout our dealings with Xander Matthew. He was very prompt when sorting out the admin associated with renting, and was always on hand to answer any queries. He was very personable which added to our positive experience with Xander Matthew, which seems a very friendly and genuine estate agency. I would definitely recommend them as it feels as if they are working for you as well as the landlord - unusual in an estate agent...
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By: XanderMatthew
Jul 16, 2013
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Dear Victoria, thanks so much for your kind words. Thank you for being so efficient with all your paperwork and I hope you enjoy your new flat as much as the old occupants have. All the best, The team at XanderMatthew....
Jun 26,2013
Minithumbup
By:
Jun 26,2013
2 people found
this helpful
We dealt with Tashan, who was absolutely fantastic. He was courteous and helpful on the phone, taking the time to answer my questions about the area before we\'d even booked a viewing. When we met him in person at the viewing, he was very friendly, showing us around the property and pointing out its best features without the hard sell, which was very refreshing (and a successful approach!). The landlady was also there, and they clearly had an excellent relationship. Again, Tashan was very co...
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By: XanderMatthew
Jun 26, 2013
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Hi there, thanks for your lovely comments and we hope that you enjoy your new flat! Kind regards, The team at XanderMatthew....
Jun 25,2013
Minithumbup
By:
Jun 25,2013
1 people found
this helpful
Ms Kehinro was very polite and patient when helping me to with securing the property. She was very helpful with me and her customer service was excellent. Very pleased with the service...
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Jun 20,2013
Minithumbup
By:
Jun 20,2013
3 people found
this helpful
I am very pleased with the level of service we received throughout the process of letting our property. Communication was easy and regular whether it be via email, text or phone making it flexible to fit around my schedule. I felt assured that we were in good hands and would definietaly recommend Xander Matthews to others....
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By: XanderMatthew
Jun 21, 2013
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Dear Hannah, Thank you for your kind words, looking forward to helping you in the future. Kind regards, The team at XanderMatthew....
Jun 18,2013
Minithumbup
By:
Jun 18,2013
2 people found
this helpful
Naomi was very helpful in supporting/advising and guiding me in letting out my flat. She was not fortunate in getting the right tenant. This was non of her fault but was due to the stiff competition by the potential tenants She is an excellent letting agent and I am please with the agency service. Therefore I hope to do future business with the firm....
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By: XanderMatthew
Jun 19, 2013
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Thank you for you kind words, we look forward to working with you in the future.....
Jun 18,2013
Minithumbup
By:
Jun 18,2013
1 people found
this helpful
Really friendly agents and willing to help us look for a place. Quick turnaround for moving (5 days). Jeroen rang to say good luck with the move which was a nice touch. Michael was willing to negotiate agent fee and rent price....
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By: XanderMatthew
Jun 19, 2013
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Thank you for the review. We hope your stay is a pleasant one and we can help you again in the future.....
May 31,2013
Minithumbup
By:
May 31,2013
1 people found
this helpful
Very straightforward no nonsense approach when other companies were more interested in bothering me with lengthy emails and stats trying to justify their incompetence. Efficient, courteous and low profile!...
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By: XanderMatthew
Jun 01, 2013
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Dear Danny, Thank you for your comments, always happy to help in our usual factual and to-the-point approach! Pleasure doing business with you! Kind regards, The team at XanderMatthew....
Areas covered
  • SW2
  • SW4
  • SW8
  • SW9
  • SW11
  • SW12
  • SE5
  • SE11
  • SE17

ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
17 2 14 2 1 0 1 0 2 2

Job vacancies

Please see a list of jobs available

Agent Fees

i. Let only - 8% + VAT
We will move in the tenants and handle references and give the tenants your bank details for the subsequent rental payments.

ii. Rent Collection - 10% + VAT
As above but we will collect the rent and pay it to you monthly when it is due. We will also issue a statement and chase any arrears for you if they arise. XanderMatthew currently has a 0% arrears rate.

iii. Full Management - 12% + VAT
As above but we handle all repairs and maintenance for you. The tenants will not even have your contact details. Ideal for the overseas landlord or if you just want to be Ò€œhands-off.Ò€

We have a range of optional extras which you can opt for to make your life easier also, such as:

a. Drawing up the tenancy agreement and signing it on your behalf

b. Preparation of a professional inventory

c. Gas safety certificate (legal requirement once annually)

d. Energy Performance Certificate (also a legal requirement, please see www.direct.gov.uk/epc for more information)

e. Rental Warranty products Γ’β‚¬β€œ take the risk out of letting with our peace of mind rental warranty products.
Last updated at 4:56 PM 03/01/2014 by Jeroen Hoppe

Complaints Procedure

We aim to deliver an excellent service at all times, for landlords, tenants, sellers and buyers alike. If in the event we have fallen short of expectation you are entitled to make a complaint. We ask that you use the following procedure.We request that all communication is done in writing so that you have a written record of what was said, agreed or disagreed on.1. Please write to the Director of the relevant department you are writing to complain about. Your complaint will be reviewed and a response made within 5 working days.2. Should your complaint not be resolved in a satisfactory manner you can write to info@xandermatthew.com where another director with relevant jurisdiction will look into your complaint. A response and a final viewpoint will be made within 5 working days.3. If you are still unhappy with the outcome you are entitled to lodge a complaint with The Property Ombudsman Scheme. XanderMatthew is a member agent as such will cooperate with any requests made by the Ombudsman.
Last updated at 10:34 AM 09/12/2013 by XanderMatthew

Awards won by XanderMatthew

Individual Branch Awards

London, SW4 7EY

Natalie Stanton Natalie Stanton
Senior Sales Negotiator
1 reviews

About Natalie Having started over a year ago as the agency's first sales employee, I'm proud to have helped build a growing and strengthening sales department. Having previously worked in Kennington as a Lettings View full profile
Jeroen Hoppe Jeroen Hoppe
Director
12 reviews

About Jeroen Since becoming an estate agent in 2003 I have led various sales and lettings teams and am now focussing on developing the XanderMatthew brand. Having started the company from scratch with co-founder View full profile
Elishah Anderson Elishah Anderson
Assistant Manager
4 reviews

About Elishah I have been involved in the property industry for many years and pride myself on offering the best possible customer service to landlords and tenants. Since I joined XanderMatthew the lettings depart View full profile
Kosta Giannakakis Kosta Giannakakis
Lettings Manager
3 reviews

About Kosta I have been an estate agent for a number of years now and have worked at several well-known high street chains. Starting out as a lettings negotiator my hard-working nature soon saw me progress into m View full profile
Richard Thompson - no image available Richard Thompson
Sales Manager
0 reviews

About Richard No description set View full profile
Oliver Sharp - no image available Oliver Sharp
Sales Negotiator
0 reviews

About Oliver No description set View full profile
Brook W - no image available Brook W
Sales Negotiator
0 reviews

About Brook No description set View full profile
Afrahim Hussein - upload your photo Afrahim Hussein
0 reviews

About Afrahim No description set View full profile

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