X1 Sales and Lettings
4.5/5, 550 reviews
84% recommended
94% lettings valuation accuracy
89% lettings fee satisfaction



Property Features

Specialising in Luxury Accommodation NationwideWith over 10 years experience in Lettings, here at X1, we pride ourselves on the quality of accommodation in our portfolio, complemented by our friendly and enthusiastic team. Whether you are looking for your new student accommodation in Liverpool or Manchester, or you’re a working professional ... show more Specialising in Luxury Accommodation Nationwide
With over 10 years experience in Lettings, here at X1, we pride ourselves on the quality of accommodation in our portfolio, complemented by our friendly and enthusiastic team. Whether you are looking for your new student accommodation in Liverpool or Manchester, or you’re a working professional in Liverpool, Manchester or Leeds, we are bound to have the perfect property for you!
Award winning lettings & property management | X1 Lettings

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 94% 89% £340 £8,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
219 13 201 65 2 1 6 0 35 8
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Latest Properties

No Properties

Images & Videos

“Barely service, useless email. I dont know wh......”

Share on :
Jan 23,2024
Minithumbdown
By: 'mark'
Jan 23,2024
1 people found
this helpful
Barely service, useless email. I dont know why their staff almost never reply emails. I can bare room problems, but they always take months to solve my contract renewal, and tenant care account never reply me email. How they trainning their staffs?...
read full review
Was this helpful? Yes
By: Chloe
Jan 24, 2024
View all comments (1)
Hi Mark, We are sorry to hear that your experience with X1 has led to a 1-star review. We are looking into your review, please can you email us at [email protected] to discuss the statements made in your review. Kind Regards, Chloe, Copywriter. ...

“REVIEW OF FLAT 304 X1 THE TOWER...”

Share on :
Jan 09,2024
Minithumbup
Amy
By: 'Maria-Isavela'
Jan 09,2024
0 people found
this helpful
Back when I was a tenant of X1 the Tower, Amy and Lewis were really helpful and made my living experience in the tower very nice and easy. Nothing negative to comment about them...thank you....
read full review
Was this helpful? Yes
By: Chloe
Jan 15, 2024
View all comments (1)
Hi Maria, we are glad to hear that your experience at X1 The Tower was so positive. We really value for your feedback and will be sure to pass this on to the relevant team members. Kind regards, Chloe, Copywriter. ...

“Very disappointed with the way we have been t......”

Share on :
Sep 11,2023
Minithumbdown
Alana
By: 'Maroon'
Sep 11,2023
0 people found
this helpful
Very disappointed with the way we have been treated. Always giving us false information and one employee give us different informations from each other. We spent 2 weeks trying to rent or at least know if they will let us to rent. We we're communicating with ...
read full review
Was this helpful? Yes

“Completely useless company!Never responds t......”

Share on :
Sep 08,2023
Minithumbdown
By: 'Zeke'
Sep 08,2023
0 people found
this helpful
Completely useless company! Never responds to emails. Those who answer the ohoen have no idea what to do. Managers always not available 3bweeks father signing a application I was still waiting for a response. Waste of my time and energy....
read full review
Was this helpful? Yes

“If I could vote 0 stars, I would. The most in......”

Share on :
Sep 01,2023
Minithumbdown
By: 'Anna'
Sep 01,2023
0 people found
this helpful
If I could vote 0 stars, I would. The most incompetent, unprofessional letting agents I have ever comes across, and I've been renting for 10+ years. Beyond terrible at communication; if you have any queries or require any assistance good luck getting any kind of response from ...
read full review
Was this helpful? Yes

“Worst place I've ever lived in ever. The mana......”

Share on :
Aug 29,2023
Minithumbdown
By: 'Anonymous'
Aug 29,2023
0 people found
this helpful
Worst place I've ever lived in ever. The management team are the worst and ignore your complaints I've spent past 9 months complaining about my neighbours who are constantly loud at stupid times I've given them proof and they still failed to do anything about it. ...
read full review
Was this helpful? Yes

“I definitely recommend X1 Tower, I am their t......”

Share on :
Aug 03,2023
Minithumbup
Jennaya
By: 'The X1 Tower'
Aug 03,2023
0 people found
this helpful
I definitely recommend X1 Tower, I am their tenant over three years, their properties are modern, the staffs are very polite and friendly, Jennaya Baines is very polite and friendly, she is property manager and she is handling everything very good....
read full review
Was this helpful? Yes

“Olivia Martin is the Senior Account Manager f......”

Share on :
Jul 11,2023
Minithumbup
Olivia
By: 'Ioannis Pappas'
Jul 11,2023
0 people found
this helpful
Olivia Martin is the Senior Account Manager for my property at X1 Tower in Liverpool. Since her arrival she managed to successfully resolve all the issues with the previous tenants that I was struggling for over a year. She is very professional, responsive and cares ...
read full review
Was this helpful? Yes

“In terms of tech and accessibility...”

Share on :
Jul 11,2023
Minithumbdown
By: 'omar'
Jul 11,2023
0 people found
this helpful
Right from the get go being forced to complete the same form 10 times because they had created such an outdated inaccessible form that simply does not work on mobile phones (which the majority of people use in liu of a laptop)...
read full review
Was this helpful? Yes

“Quick, helpful and kind...”

Share on :
Jul 07,2023
Minithumbup
By: 'Kia'
Jul 07,2023
0 people found
this helpful
I had been struggling so much with finding a property and viewings but X1 were so helpful and kind and got back to me so quickly. Would highly recommend....
read full review
Was this helpful? Yes

“Kayley was really welcoming on the viewing fe......”

Share on :
Jun 20,2023
Minithumbup
Kayley
By: 'April'
Jun 20,2023
0 people found
this helpful
Kayley was really welcoming on the viewing felt very comfortable. Answered all my questions with a quick response, was very helpful when going through the retrenching as it was confusing...
read full review
Was this helpful? Yes

“Friendly, responsive, and supportive manageme......”

Share on :
Jun 17,2023
Minithumbdown
Jasmine
By: 'Studios Tenant'
Jun 17,2023
0 people found
this helpful
Friendly, responsive, and supportive management team. Sometimes they are a bit slow but they get the job done....
read full review
Was this helpful? Yes

“I was so lucky to get help from Jasmine about......”

Share on :
Jun 14,2023
Minithumbdown
Jasmine
By: 'Esra Malkawi'
Jun 14,2023
0 people found
this helpful
I was so lucky to get help from Jasmine about my contract renewal, she was doing her best to reply fast and do everything the quickest she can....
read full review
Was this helpful? Yes

“Harry has always been extremely helpful whene......”

Share on :
Jun 07,2023
Minithumbup
Harry
By: 'Jen'
Jun 07,2023
0 people found
this helpful
Harry has always been extremely helpful whenever I've had issues with my flat. Recently had trouble with the kitchen sink and it was fixed in just over 24hours from reporting it. He kept me updated via FixFlo and checked in when the job was marked ...
read full review
Was this helpful? Yes

“Very helpful and provided support where requi......”

Share on :
May 30,2023
Minithumbup
Jennaya
By: 'Richard'
May 30,2023
0 people found
this helpful
Very helpful and provided support where required. Good customer service overall. I would recommend. No complaints with the service provided....
read full review
Was this helpful? Yes

“Miss Jennaya Baiines 's help...”

Share on :
May 29,2023
Minithumbup
Jennaya
Amy
By: 'bob'
May 29,2023
0 people found
this helpful
we much apreciate Miss Jennaya Baiines 's help when we were in Liverpool. she helped us and make the whole process easier and faster. resolved our problems and we would like to Thank her and give her best rate...
read full review
Was this helpful? Yes

“Olivia has take over managing my property in ......”

Share on :
May 29,2023
Minithumbdown
Olivia
By: 'Jerry'
May 29,2023
0 people found
this helpful
Olivia has take over managing my property in liverpool on a temporary basis, there was a problem with the rent payment. Olivia speedly sorted it out with minimum fuss, and kept me informed. Which is a wonderful service. Just hoping the management stays permanently with ...
read full review
Was this helpful? Yes

“Just a few words about Katie Hadfield, she ha......”

Share on :
May 29,2023
Minithumbdown
Katie
By: 'Paul'
May 29,2023
0 people found
this helpful
Just a few words about Katie Hadfield, she has worked tirelessly for us when we needed help. She is very easy to communicate with and is on top of her work at Arndale House. She promptly replies to any questions. We are kept up to ...
read full review
Was this helpful? Yes

“I required referencing from the team and even......”

Share on :
May 27,2023
Minithumbup
Jennaya
By: 'Rhodri'
May 27,2023
0 people found
this helpful
I required referencing from the team and even though it was outside of working hours I was pleasantly surprised at Jennaya’s diligence to complete the task for me. Going above and beyond and it was very much appreciated....
read full review
Was this helpful? Yes

“The ladies I dealt with were really helpful f......”

Share on :
May 25,2023
Minithumbup
Jasmine
By: 'Pip'
May 25,2023
0 people found
this helpful
The ladies I dealt with were really helpful from initial contact. They were able to help me with all my queries from start to finish. Very professional service offered....
read full review
Was this helpful? Yes

“Nothing was too much trouble for Sophie and H......”

Share on :
May 25,2023
Minithumbup
Sophie
By: 'Emily'
May 25,2023
0 people found
this helpful
Nothing was too much trouble for Sophie and Harrison, from applying to my move in day, everything was smooth and all questions answered with no problem!...
read full review
Was this helpful? Yes

“Leah made my experience with X1 very smooth. ......”

Share on :
May 24,2023
Minithumbup
Leah
By: 'Ian'
May 24,2023
0 people found
this helpful
Leah made my experience with X1 very smooth. Leah was informative along the way an helped with any issues I faced. Will defiantly recommend X1 to my friends. Alex...
read full review
Was this helpful? Yes

“Very happy with Jennaya as our manager...”

Share on :
May 24,2023
Minithumbup
Jennaya
By: 'Mara'
May 24,2023
0 people found
this helpful
Jennaya has been helping while my current manager is away on leave and I am so pleased with my customer service. She has answered all queries and issues raised and has remained polite prompt and professional glad that’s she has taken over to help ...
read full review
Was this helpful? Yes

“Harry was very helpful and, together with the......”

Share on :
May 24,2023
Minithumbup
Harry
By: 'Pedro'
May 24,2023
0 people found
this helpful
Harry was very helpful and, together with the contractors, solved my problems regarding heater with malfunction and broken armchair. It was quick and efficient. Thank you very much, Harry, for all support. Keep going with the great work. Pedro...
read full review
Was this helpful? Yes

“I rang up enquiring over a 1/2 bedroom and go......”

Share on :
May 24,2023
Minithumbup
Kayley
By: 'Joe'
May 24,2023
0 people found
this helpful
I rang up enquiring over a 1/2 bedroom and got a viewing the same day over the phone from kayley couldn't be any more helpful on the phone. Kayley was waiting outside for me I got a nice welcome very polite...
read full review
Was this helpful? Yes

“Kayley was Extremely helpful, provided lots o......”

Share on :
May 23,2023
Minithumbup
Kayley
By: 'Demi'
May 23,2023
0 people found
this helpful
Kayley was Extremely helpful, provided lots of info about the property, could answer all questions asked and was very polite...
read full review
Was this helpful? Yes

“Jennaya our property manager has been amaIng ......”

Share on :
May 23,2023
Minithumbup
Jennaya
By: 'Ctalb'
May 23,2023
0 people found
this helpful
Jennaya our property manager has been amaIng with our last few requests, before ther I’ve not had to deal with her directly much just been running along with no need for help but the second we needed it she’s been amazing, personal too ...
read full review
Was this helpful? Yes

“Very helpful and friendly!Attentive to custo......”

Share on :
May 22,2023
Minithumbup
Jennaya
By: 'Dr. Paolo Beltrame'
May 22,2023
0 people found
this helpful
Very helpful and friendly! Attentive to customer needs and clear with information. Sometimes a little tricky to get into the system... but once inside you feel treated with care....
read full review
Was this helpful? Yes

“Great prompt service...”

Share on :
May 20,2023
Minithumbup
By: 'A'
May 20,2023
0 people found
this helpful
Great prompt service when it comes to resolving any issues that occur with the property. Harry, the agent in charge has been great....
read full review
Was this helpful? Yes

“I do not recommend a flat X1 studio. Horrible......”

Share on :
May 13,2023
Minithumbdown
By: 'Leah'
May 13,2023
0 people found
this helpful
I do not recommend a flat X1 studio. Horrible experience, wi-fi network does not work, the agency is very slow, they solve problems in 3/4 months, even urgent ones. I found myself very badly and I do not recommend it to anyone. X1, L14BF. Absolutely ...
read full review
Was this helpful? Yes

Tenant Fees

Overall Fees

Residential Adverts

PERMITTED PAYMENTS
* NO holding fee required
* Reposit available capped at one weeks rent
* One months deposit entered into government protected scheme (DPS) otherwise.
* Pets allowed for an additional rent of £20pcm (approval from Landlord required)
* Payment of up to £50 if you want to change the tenancy agreement
* Payment of interest for the late payment of rent at a rate of 3% above Bank of Englands base rate.
* Payment of any unpaid rent or other reasonable costs associated with your early termination of the tenancy


X1 Lettings are a member of The Property Ombudsmen Redress Scheme and relevant Client Money Protection Schemes.



Student Adverts

PERMITTED PAYMENTS
* NO holding fee required
* Reposit available capped at one weeks rent
* £300 deposit entered into government protected scheme (DPS) otherwise.
* Pets allowed for an additional rent of £20pcm (approval from Landlord required)
* Payment of up to £50 if you want to change the tenancy agreement

Last updated on 04/06/2019, 2:39 PM by Jaimie Crowther

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by X1 Sales and Lettings

Regional Awards won by X1 Sales and Lettings

Individual Branch Awards

Gillingham, ME4

Liverpool, L2

Salford, M50



Get in touch with

X1 Sales and Lettings