X1 Lettings
3.7/5, 102 reviews
69% recommended
74% lettings valuation accuracy
74% lettings fee satisfaction
Specialising in Luxury Accommodation NationwideWith over 10 years experience in Lettings, here at X1, we pride ourselves on the quality of accommodation in our portfolio, complemented by our friendly and enthusiastic team. Whether you are looking for your new student accommodation in Liverpool or Manchester, or you’re a working professional ... show more Specialising in Luxury Accommodation Nationwide
With over 10 years experience in Lettings, here at X1, we pride ourselves on the quality of accommodation in our portfolio, complemented by our friendly and enthusiastic team. Whether you are looking for your new student accommodation in Liverpool or Manchester, or you’re a working professional in Liverpool, Manchester or Leeds, we are bound to have the perfect property for you!
Award winning lettings & property management | X1 Lettings

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 74% 74% £360 £950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
24 3 43 28 0 0 1 0 2 1
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“X1 town hall Review Georgia...”

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Oct 10,2019
Minithumbup
By: 'Georgia Parker'
Oct 10,2019
0 people found
this helpful
Great service with Lauren from day 1.. this was my first time ever renting a property and I was moving from Newcastle to Manchester. Lauren was great all the way through and would keep in constant contact with me. Even with minor issues such as fob ...
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“Encountered a problem, and Harry was very hel......”

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Oct 09,2019
Minithumbup
Harry
By: 'Nad'
Oct 09,2019
0 people found
this helpful
Encountered a problem, and Harry was very helpful and professional in helping me resolve it. Thank you very much Harry!...
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“Over the last 6 months of horrendous customer......”

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Oct 09,2019
Minithumbdown
Lorna
By: 'Hayley'
Oct 09,2019
0 people found
this helpful
Over the last 6 months of horrendous customer service, lack of urgency and terrible management, I would not recommend putting your money into this terrible agency, after endless issues from not having a mattress on our bed, to not being cleaned when we moved in, to ...
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“Sarah is the manager who is helping to manage......”

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Oct 09,2019
Minithumbup
By: 'Ng Wei Chyun'
Oct 09,2019
1 people found
this helpful
Sarah is the manager who is helping to manage my property in Salford Quay. She has always been responsive promptly and made things easier for me as the landlord. Well done Sarah. With compliment from Vincent...
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“Harry has been atrocious at managing my apart......”

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Oct 09,2019
Minithumbdown
Harry
By: 'Mr C'
Oct 09,2019
0 people found
this helpful
Harry has been atrocious at managing my apartment in media city. I emailed with a query and continuously had to chase for a response and have still not had a response. I would not recommend X1 as a letting agent....
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By: X1 Lettings
Oct 10, 2019
View all comments (1)
Hello there, I am very sorry to hear that your experience has been unsatisfactory. This does not reflect the level of service we aim to provide I am disappointed we have missed the mark on this occasion. If there are any issues we can resolve for you, please do not hesitate to contact laurie@x1management.com. We're happy to help. ...

“I'm not sure who is writing these reviews because my ......”

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Sep 17,2019
Minithumbdown
By: 'Adam Watkin'
Sep 17,2019
1 people found
this helpful
I'm not sure who is writing these reviews because my experience has been dire. From locking me out of access to my own flat (that still wasn't ready to move into, a week after beginning the tenancy contract) on the first night of move-in, with ...
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“Fantastic Property Management...”

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Sep 11,2019
Minithumbup
Harry
By: 'Frank Burridge'
Sep 11,2019
0 people found
this helpful
Fantastic property management - really pleased with how my investment is running at X1 Media City. Thanks to Harry and the team for all their hard work!...
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“X1 Experince in 2018...”

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Aug 29,2019
Minithumbup
Eoghan
By: 'Akio Kishimoto'
Aug 29,2019
0 people found
this helpful
I am fairly satisfacory with X1's service. The good thing is that X1's leasing capability is very strong and all the 7 units that I am currently representing have leases until Aug 2019. I hope this performace will continue in the next school year and ...
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“My time with X1 Lettings was pleasant and ......”

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Aug 11,2019
Minithumbup
By: 'Remigiusz Fogt'
Aug 11,2019
0 people found
this helpful
My time with X1 Lettings was pleasant and stress free. Whenever any issues came up, they were immediately handled by the team without any problems. I was mainly in contact with Jason Kelly and he provided a genuinely great service and was very understanding. I ...
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“I found the team were superb in letting my ap......”

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Jul 30,2019
Minithumbup
By: 'Alastair Nightingale'
Jul 30,2019
0 people found
this helpful
I found the team were superb in letting my apartments out - sorted all issues out professionally. Can't thank them enough....
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“Media City Tower 2 review...”

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Jul 25,2019
Minithumbup
By: 'Grace Copeland'
Jul 25,2019
0 people found
this helpful
We’ve just moved into 508B Media City and Jake Nabi has been phenomenal from start to finish. The move in was a breeze thanks to him. My parents got a parking ticket when dropping us off and Jake was so quick to sort it ...
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“Do NOT go with X1!...”

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Jun 19,2019
Minithumbdown
By: 'Ondrej'
Jun 19,2019
3 people found
this helpful
Absolute disaster of a company. I would never recommend them, not even to a person I hate. 0 out of 10! It is almost impossible to reach them if you need anything. They do not answer calls or emails and even if you miraculously reach them they ...
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By: X1 Lettings
Jun 24, 2019
View all comments (3)
Hello Ondrej, Thank you for your feedback. If you have any ongoing issues, please do contact me through laurie@x1management.com and I am happy to help resolve them for you. ...

“Thank you...”

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Jun 17,2019
Minithumbup
By: 'Angela'
Jun 17,2019
0 people found
this helpful
I called the Liverpool Office with an outstanding query on rent for one of my properties and my nominated contact was not available. Stephanie picked up the call, and although this was not her area of responsibility, she was able to contact her colleagues and ...
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Comment on agent fees
not applicable
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“Brilliant agent...”

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Jun 14,2019
Minithumbup
By: 'SL'
Jun 14,2019
0 people found
this helpful
I've recently moved to Manchester with X1 lettings and Sarah has been brilliant, she showed me several properties to make sure I had the right one for me and has been super fast, friendly and helpful throughout. Thank you!...
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“Excellent customer service...”

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Jun 13,2019
Minithumbup
By: 'Enzo'
Jun 13,2019
1 people found
this helpful
Amazing staff. Shout out Jayne Brabin. The level of customer service she provided has exceeded the standard one. Alway being polite to me and answered all my question even sometimes the questions are stupid. Helped me a lot. Honestly, she deserves a massive award her. ...
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Comment on agent fees
Best
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“Avoid at all cost...”

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Jun 08,2019
Minithumbdown
By: 'Cat J'
Jun 08,2019
0 people found
this helpful
I have been renting at X1 Media City over one year, and I can't wait for my contract to end. The quality of the building is horrendous, and there is an ongoing issue with bins and the rotting smell. They don't have adequate enough facility ...
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Comment on agent fees
Too much fees on every little things
Was this helpful? Yes
By: X1 Lettings
Jun 11, 2019
View all comments (1)
Hello Cat, It is very unfortunate to read of your negative experience. I can only apologise that you have been dissatisfied during your tenancy. We do thank you for your feedback, which will be passed on to our Block Management team. Should you wish to discuss any issues, please do not hesitate to contact laurie@x1management.com and I would be happy to assist in resolving them. Kind regards, X1 Lettings ...

“Absolute joke...”

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Jun 07,2019
Minithumbdown
By: 'Rafal'
Jun 07,2019
0 people found
this helpful
This company is an absolute joke and I'd avoid it at all costs. I never take my time to write reviews online but what happened to me here is beyond any comprehension. On Friday the 31st of May I had a viewing at X1 Town ...
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“Friendly and efficient...”

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May 29,2019
Minithumbup
By: 'Weronika'
May 29,2019
0 people found
this helpful
My partner and I moved into X1 Town Hall almost 2 months ago and we can only say great things about the letting agency, especially Lauren! She is always very quick to respond to all our queries and made the moving in process simple and easy ...
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Comment on agent fees
We found the agency fees to actually be lower than other agencies.
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“Extremely helpful...”

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May 22,2019
Minithumbup
Amy
By: 'Marie C.'
May 22,2019
0 people found
this helpful
Amy was extremely helpful both before we met and after, very punctual as she met us at the site on time, showed us around and answered all our queries with honesty, and was very friendly but business like too- she knew what she was saying. ...
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“Extremely helpful...”

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May 17,2019
Minithumbup
Amy
By: 'Sophie'
May 17,2019
0 people found
this helpful
Jason, Amy and Sophie were so helpful when I needed to find somewhere to live quickly. Jason understood the type of place i was looking for, and Amy and Sophie were extremely helpful with the contracts and other admin. All responded to emails quickly and ...
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By: Charlotte Hulme
May 30, 2019
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Hi James Thank you for your comment. We would like to assure you and all of our customers that deposits held with X1 Lettings are protected by The Deposit Protection Service (DPS), a government backed, ring fenced scheme that ensures that all deposit returns are authorised and redistributed in a fair and reasonable manner. Tenancies from May 2019 will also be offered on a 'Reposit' scheme basis which is again a government backed scheme, audited by the property ombudsman. If you have any qu ...

“Easy to deal with...”

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May 16,2019
Minithumbup
By: 'Faz MacDonald'
May 16,2019
0 people found
this helpful
I found X1 lettings easy to deal with, and Lauren was extremely helpful throughout the process. This included after my move, when I had additional questions. Basically making it a less stressful situation....
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Comment on agent fees
I know all companys have similar fees, but they always seem excessive to me in general
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“AVOID....”

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May 13,2019
Minithumbdown
By: 'Mel'
May 13,2019
3 people found
this helpful
Unprofessionally dressed young kids managing a number of residential and student properties and unable to pick up their phones or respond to emails when an issue is encountered. Dirty flat upon moving in even though it was agreed that an apartment will be cleaned. Poorly ...
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Was this helpful? Yes
By: X1 Lettings
May 14, 2019
View all comments (1)
Hi Mel, I am very sorry to hear of your negative experience. Our team always aim to provide the highest level of customer service and we regret that we missed the mark on this occasion. If you would like to discuss this in further detail please do not hesitate to contact laurie@x1management.com. I would be more than happy to help resolve any issues you may have. Have a lovely day. ...

“Bad management...”

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May 13,2019
Minithumbdown
By: 'Eastbank Resident'
May 13,2019
4 people found
this helpful
Terrible management, unfair charges & inexperienced staff. Not a single member of staff (that I have currently dealt with) takes tenant issues seriously - they seem more interested in having posy photos of themselves posted across their social media profiles and the new buildings they are ...
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Comment on agent fees
Shocking
Was this helpful? Yes
By: Laurie McEvoy
May 15, 2019
View all comments (1)
Hello, I am very sorry to hear you feel this way. I can assure you our dedicated team of staff work hard to provide the best service possible. It is a shame to read that you have not experienced this. We arrange for 1 or 2 photoshoots throughout the year and use these images for our social media and marketing. I understand that detailed information was sent to all tenants in regards to cladding. The fire marshals have confirmed that we are doing everything necessary and the build ...

“Refreshingly good service...”

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May 09,2019
Minithumbup
David
By: 'Eve Khomsi'
May 09,2019
0 people found
this helpful
David returned my call quickly, he dealt with my query efficiently culminating in a satisfactory result. On the phone he was polite, listened, offered advice and promised to deal with my query and I didn't at any time feel fobbed off unlike his predecessor who ...
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Comment on agent fees
I find all the charges quite high
Was this helpful? Yes

“Great move in process...”

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May 08,2019
Minithumbup
By: 'Rachel'
May 08,2019
0 people found
this helpful
The move in process was extremely quick and easy, we got moved in within the week which we were delighted about! The viewing with Sarah was informative and we instantly made our decision her help. We were passed on to Stephen who went above and ...
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Comment on agent fees
The agent fees were as expected
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“Great Service and Fast Respone...”

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May 07,2019
Minithumbup
David
By: 'Jose'
May 07,2019
0 people found
this helpful
David has taken over the former manager role, that Molly at X1 lettings in Machester had. To me David is totally the opposite to his former colleague, he does REPLY to emails for a change. I followed his advise on reducing the weekly rent on ...
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Comment on agent fees
fees would be great if they were smaller but that's the way the cookie crumbles...
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“Excellent Customer Service...”

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May 06,2019
Minithumbup
By: 'John'
May 06,2019
0 people found
this helpful
Sarah has recently taken over the management of my apartment in Spinner House. I always find her to be very polite, courteous, and always willing to go the extra mile to help me out with any requests. As a landlord relatively new to the property ...
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“Excellent!...”

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May 03,2019
Minithumbup
By: 'Jody'
May 03,2019
0 people found
this helpful
Jayne took me on a tour of X1 The Campus and was so friendly and informative from the start. The application process was made clear and she helped us from start to finish with a very approachable and professional manner. Thanks, Jayne!...
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“Smooth process...”

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May 03,2019
Minithumbup
By: 'James Ashoo'
May 03,2019
0 people found
this helpful
Lydia was great showing me around the property, she was very clear with her information. Ellie was fantastic over E-mail, replying very quickly and making the process very smooth....
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Comment on agent fees
Good
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“Great experience...”

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May 03,2019
Minithumbup
Amy
By: 'Dasha'
May 03,2019
0 people found
this helpful
Overall, I had a great experience at X1 Arndale House. Moving in was a very simple and quick process. The management team was there to help when needed. All queries were solved fast too....
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Comment on agent fees
Good
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Tenant Fees

Overall Fees

Residential Adverts

PERMITTED PAYMENTS
* NO holding fee required
* Reposit available capped at one weeks rent
* One months deposit entered into government protected scheme (DPS) otherwise.
* Pets allowed for an additional rent of £20pcm (approval from Landlord required)
* Payment of up to £50 if you want to change the tenancy agreement
* Payment of interest for the late payment of rent at a rate of 3% above Bank of Englands base rate.
* Payment of any unpaid rent or other reasonable costs associated with your early termination of the tenancy


X1 Lettings are a member of The Property Ombudsmen Redress Scheme and relevant Client Money Protection Schemes.



Student Adverts

PERMITTED PAYMENTS
* NO holding fee required
* Reposit available capped at one weeks rent
* £300 deposit entered into government protected scheme (DPS) otherwise.
* Pets allowed for an additional rent of £20pcm (approval from Landlord required)
* Payment of up to £50 if you want to change the tenancy agreement

Last updated on 04/06/2019, 1:40 PM by Jaimie

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 2:31 PM 08/03/2019 by allAgents

Awards won by X1 Lettings

Individual Branch Awards

Liverpool, L1


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X1 Lettings