X1 Lettings
4.2/5, 221 reviews
81% recommended
85% lettings valuation accuracy
84% lettings fee satisfaction
Specialising in Luxury Accommodation NationwideWith over 10 years experience in Lettings, here at X1, we pride ourselves on the quality of accommodation in our portfolio, complemented by our friendly and enthusiastic team. Whether you are looking for your new student accommodation in Liverpool or Manchester, or you’re a working professional ... show more Specialising in Luxury Accommodation Nationwide
With over 10 years experience in Lettings, here at X1, we pride ourselves on the quality of accommodation in our portfolio, complemented by our friendly and enthusiastic team. Whether you are looking for your new student accommodation in Liverpool or Manchester, or you’re a working professional in Liverpool, Manchester or Leeds, we are bound to have the perfect property for you!

...left to get your reviews in for the
2020 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 85% 84% £360 £1,875
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
69 5 102 34 0 0 1 0 10 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Eastbank Tower :)...”

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Aug 04,2020
Minithumbup
By: 'Brett Jones'
Aug 04,2020
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I recently moved into Eastbank Tower. I was initially shown around by Sarah who went above and beyond to help me make a big decision for my future. Sarah used her own experience to answer questions I hadn't even asked which put my mind at ...
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By: X1
Aug 04, 2020
A glowing review! Thank you so much Brett, Sarah will be thrilled!

“Fantastic, responsive, helpful service! Amy h......”

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Aug 04,2020
Minithumbup
By: 'Andrew Woodrufg'
Aug 04,2020
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Fantastic, responsive, helpful service! Amy has been really open and sorted things for me quickly. Also understand the market. Would recommend to anyone!...
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By: X1
Aug 04, 2020
Thank you for this review :)

“I was welcomed in and shown around by Ben, wh......”

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Aug 03,2020
Minithumbup
By: 'Josh Turner'
Aug 03,2020
0 people found
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I was welcomed in and shown around by Ben, who couldn’t have been more helpful. He was funny and kind and made me feel at ease with a potential big decision, but thanks to him I’m very confident about my choice to move ...
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By: X1
Aug 04, 2020
Thanks so much for this review :)

“Ben was extremely friendly and helpful during......”

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Jul 31,2020
Minithumbdown
By: 'Ruth Clark'
Jul 31,2020
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Ben was extremely friendly and helpful during my viewing with him, he was very communicative and knowledgable about the property and answered all my queries in detail....
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“BEST account manager in 7 years!...”

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Jul 28,2020
Minithumbup
By: 'Adam Green'
Jul 28,2020
0 people found
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I have a NEW lady who looks after my affair and her name is Caroline DAvis. She is more than 5 STAR! I am extremely impressed by her efficiency and attitude. We are not related in any way and I have been using X1 lettings for ...
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“Great customer service by Kelsey. Prompt resp......”

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Jul 27,2020
Minithumbup
By: 'Zubair Ali'
Jul 27,2020
0 people found
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Great customer service by Kelsey. Prompt responses and managing the issues very well. Keeps me posted on time. Pleased with the service I get. Best wishes Kelly!...
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“Angus has been such a great help, his respons......”

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Jul 27,2020
Minithumbup
Angus
By: 'Sara'
Jul 27,2020
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Angus has been such a great help, his response times are quick also, he has been able to Angus all the questions we have and or direct us to the right person....
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“I have bought a number of properties that are......”

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Jul 24,2020
Minithumbup
By: 'Paul Chorlton'
Jul 24,2020
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I have bought a number of properties that are managed by X1. Throughout this time, X1 have been magnificent at working with the tenants on my behalf, and communicating with me as the landlord. I'm so grateful for their hardworking, and can't recommend them enough....
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By: X1
Jul 24, 2020
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Thank you for this review, we look forward to working together in the future. X1 ...

“Professional and Responsive...”

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Jul 24,2020
Minithumbup
By: 'Tara Graham'
Jul 24,2020
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As a landlord, I have recently started dealing with Caroline Davies. I have been very pleased with her professional demeanor and responsiveness to my queries. I am looking forward to continuing to work with her!...
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By: X1
Jul 24, 2020
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Thank you so much for this lovely review. We look forward to working with you. ...

“Noticing that our water bill had gone through......”

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Jul 21,2020
Minithumbup
By: 'Matt Veal'
Jul 21,2020
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Noticing that our water bill had gone through the roof, I contacted united utilities who informed me I had a leak somewhere at the property. Mark was brilliant throughout. He organised an inspection and got the leaked fixed ASAP....
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“Landlord Review...”

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Jul 21,2020
Minithumbup
By: 'Mimmo GIUILI'
Jul 21,2020
0 people found
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My property he's been with X1 Lettings from day one when I purchased the flat staff are listening to my queries or all matters raised in the past; ready to help at all time I did call few times in the past . People has changed ...
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By: X1
Jul 22, 2020
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Thank you for this review! ...

“Ellie has been wonderful from start to finish......”

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Jul 20,2020
Minithumbup
By: 'Rheanne Myrie-Formstone'
Jul 20,2020
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Ellie has been wonderful from start to finish and made everything clear and concise during my whole experience. Would definitely recommend X1 services for anyone looking for accommodation needs....
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By: X1
Jul 20, 2020
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Thank you so much for this lovely review! Keep safe x ...

“Aaran was really great. My partner and I were......”

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Jul 17,2020
Minithumbup
Aaran
By: 'Dan Mitchell-Garnett'
Jul 17,2020
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Aaran was really great. My partner and I were moving in together for the first time after being students so we were pretty nervous about it all. Aaran answered questions quickly, went out of his way to help (he showed us round on a day ...
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“Review on X1...”

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Jul 14,2020
Minithumbup
By: 'Carol Yuen'
Jul 14,2020
0 people found
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Sarah of X1 has helped me a lot in my letting issue as I am a first-time owner. She has answered my huge numbers of question and eased my concern. I am happy with having Sarah as my account's manager....
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“Non-resident landlord...”

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Jul 14,2020
Minithumbup
Aaran
By: 'Hanan alessa'
Jul 14,2020
0 people found
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As a non resident landlord, Aaran exceeded the level of service i expected. Great communication. Straight forward and proactive personality. For sure will be referring more friends and family to be managed by him!...
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“Since my cousin and I purchased our property,......”

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Jul 13,2020
Minithumbup
By: 'James Yuen'
Jul 13,2020
0 people found
this helpful
Since my cousin and I purchased our property, Sarah has consistently provided invaluable advice. We have been very pleased with her helpfulness and responsiveness and would thoroughly recommend her....
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“Thoroughly professional, straightforward, and......”

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Jul 12,2020
Minithumbup
Aaran
By: 'Darren'
Jul 12,2020
0 people found
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Thoroughly professional, straightforward, and quick. Very pleasant experience, can recommend 100%. Dealt with ant queries immediately and no issues at all.👍😁👍...
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“Excellent Service in Difficult Times...”

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Jul 11,2020
Minithumbup
By: 'Keith Bailey'
Jul 11,2020
0 people found
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Difficult times for tenants, landlords and letting agents. Xl Lettings have performed well by providing regular market updates. At an individual level, Kelsey Gibson has delivered an excellent service in obtaining a new tenant in an uncertain market. The tenant brought some challenges to Kelsey ...
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“The engineer came and helped to check my oven......”

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Jul 09,2020
Minithumbup
By: 'Xiaolei (Skye) Yang'
Jul 09,2020
0 people found
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The engineer came and helped to check my oven, he was very patient and professional. Thanks a lot to Christiana for reporting the issue and the engineer for his help!...
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“X1 have a professional approach...”

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Jul 09,2020
Minithumbup
By: 'Aleksandra Brocka'
Jul 09,2020
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X1 have a professional approach to the management of their properties, and demand high standards in relation to repairs and maintenance. They have a small and friendly team who are always available to give advice and guidance. We would recommend their service....
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By: X1
Jul 10, 2020
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Thank you Aleksandra! We really appreciate it. Thanks, X1 ...

“Very helpful throughout the process, made it ......”

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Jul 07,2020
Minithumbup
Angus
By: 'Matthew Scullion'
Jul 07,2020
0 people found
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Very helpful throughout the process, made it a lot easier for us than most other places we had been in contact with....
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By: X1
Jul 07, 2020
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Thank you for this review! ...

“Nice experience with X1 Lettings. Professiona......”

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Jul 06,2020
Minithumbup
Harry
By: 'Geoff Holland'
Jul 06,2020
0 people found
this helpful
Nice experience with X1 Lettings. Professional and efficient. They always reply to my emails and queries within an hour or so, often within a few minutes. Regular updates, once a week during the Corona period. They let you know what’s going on....
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“Gemma was a great help throughout the whole p......”

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Jul 02,2020
Minithumbup
By: 'Harriet Burt'
Jul 02,2020
0 people found
this helpful
Gemma was a great help throughout the whole process. She was quick to respond to messages and helped solve some problems that came up during the move-in process. Overall her and Tom were a joy to work with and were very efficient and helpful....
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“Amy is always helpful...”

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Jul 01,2020
Minithumbup
Amy
By: 'emily taylor'
Jul 01,2020
0 people found
this helpful
Amy is always helpful and has great response times. Courteous, polite and professional. She is a real credit to the team...
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“David Senior is an excellent account manager.......”

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Jun 30,2020
Minithumbup
By: 'Diane Dalmeida'
Jun 30,2020
0 people found
this helpful
David Senior is an excellent account manager. My property has always been let. Thanks David for your hard work and professionalism. Very prompt on email....
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By: X1
Jun 30, 2020
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Thanks so much Diane, we really appreciate this lovely review. ...

“Unfortunately, we had an issue with our apart......”

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Jun 30,2020
Minithumbup
By: 'Anthony Lin'
Jun 30,2020
0 people found
this helpful
Unfortunately, we had an issue with our apartment parking space. But this gave us a chance to work with Kirstie. Despite our many and demanding emails, Kirstie will not only reply promptly but she was also kind to us. Even though the situation was a ...
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By: X1
Jun 30, 2020
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Thank you so much for this lovely review - Kirstie will be thrilled! ...

“Well done to Harry and the team. The communic......”

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Jun 30,2020
Minithumbup
Harry
By: 'Enrique Díaz'
Jun 30,2020
0 people found
this helpful
Well done to Harry and the team. The communication is always clear and I am happy that my apartment is rented professionally,...
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“My oven wasn’t working and x1 was very profes......”

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Jun 29,2020
Minithumbup
By: 'danielle francis'
Jun 29,2020
0 people found
this helpful
My oven wasn’t working and x1 was very professional and got it sorted as quick as possible thank you very much...
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By: X1
Jun 29, 2020
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Hi Danielle, thank you for this review :) we hope you're keeping safe! ...

“Since Kelsey took over the management of my a......”

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Jun 29,2020
Minithumbup
By: 'Ahmad Meshari Muhaidi'
Jun 29,2020
0 people found
this helpful
Since Kelsey took over the management of my account with X1 letting, she has changed my view on the level of service 180 degrees. Kelsey is highly professional, very prompt in her responses , and always gives support and help. She is really an added asset to ...
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By: X1
Jun 30, 2020
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Thank you so much, I will pass this lovely message on to Kelsey. Thanks, X1 ...

“Nightmare...”

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Jun 26,2020
Minithumbdown
By: 'Abdulmajeed AlJiry'
Jun 26,2020
0 people found
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Absolutely terrible. I regret everyday I spent here already. I admit that the room and building were truly clean and tidy but the handling team of my building gave me really hard time. Every once in a while someone approach me to tell me that ...
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By: Jaimie
Jun 26, 2020
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Hi Abdulmajeed, I am so sorry to hear you've not had an enjoyable experience so far. I will get in touch with the team to discuss how these issues can be resolved as quickly as possible, and hopefully make the rest of your stay with us more enjoyable. Thanks, X1 ...

Tenant Fees

Overall Fees

Residential Adverts

PERMITTED PAYMENTS
* NO holding fee required
* Reposit available capped at one weeks rent
* One months deposit entered into government protected scheme (DPS) otherwise.
* Pets allowed for an additional rent of £20pcm (approval from Landlord required)
* Payment of up to £50 if you want to change the tenancy agreement
* Payment of interest for the late payment of rent at a rate of 3% above Bank of Englands base rate.
* Payment of any unpaid rent or other reasonable costs associated with your early termination of the tenancy


X1 Lettings are a member of The Property Ombudsmen Redress Scheme and relevant Client Money Protection Schemes.



Student Adverts

PERMITTED PAYMENTS
* NO holding fee required
* Reposit available capped at one weeks rent
* £300 deposit entered into government protected scheme (DPS) otherwise.
* Pets allowed for an additional rent of £20pcm (approval from Landlord required)
* Payment of up to £50 if you want to change the tenancy agreement

Last updated on 04/06/2019, 1:39 PM by Jaimie Crowther

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by X1 Lettings

Individual Branch Awards

Salford, M5

Liverpool, L1


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X1 Lettings