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X1 Lettings



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“landlords losing rent...”

Jan 18,2019
Minithumbdown
By: 'Spotted Cat Investments'
Jan 18,2019
1 people found
this helpful
Bought my first BTL and pre-agreed a tenancy. They let it out before completion, already 50% paid for and furnished by me then withheld nearly 3 weeks' rent, so someone at X1 has gained this money despite not putting in a penny. NOT HAPPY. Although my tenant ...
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Comment on agent fees
Seem a bit more expensive than some.
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“Fantastic Dennika edwards...”

Jan 16,2019
Minithumbup
By: 'Tiffels19'
Jan 16,2019
1 people found
this helpful
So helpful and informative, Couldnt of asked for more help. Made the whole process easier. Thanks again would highly recommend this agent....
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“Drugs and parties...”

Jan 01,2019
Minithumbdown
By: 'A'
Jan 01,2019
3 people found
this helpful
I pay £850 a month to live among drugs and partying. Me and my partner where told by X1 staff that the property is for working professionals... total lies. The security and fire marshals don't care what's going on. I don't mind anyone enjoying life but ...
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“Neglect and pure ignorance from all staff at the X1 offices...”

Nov 22,2018
Minithumbdown
By: 'An unfrotunate tenant'
Nov 22,2018
4 people found
this helpful
My flat flooded in August due to my neighbours sprinklers going off. And although the X1 staff who visited my flat to look at the damage and said it would get fixed right away; 4 months later in November the damage to my furniture, walls and ...
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Comment on agent fees
Bad. After the 4 months of damage I’ve had no consideration to reduce my rent, even though I’ve been living with moldy and damp walls!
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“Highly recommend...”

Nov 14,2018
Minithumbup
By: 'Dan'
Nov 14,2018
0 people found
this helpful
Excellent service. Great communication in case of problems . I would recommend them to all if you need great company with fantastic staff....
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“Great experience :)...”

Nov 09,2018
Minithumbup
By: 'Chiara'
Nov 09,2018
0 people found
this helpful
The agency placed me in a stunning flat with a breathtaking view and close to public transport which is so convenient when travelling to work everyday. Great costumer service and value for money!...
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“Evaluation...”

Nov 04,2018
Minithumbup
By: 'Abduallah'
Nov 04,2018
0 people found
this helpful
Mrs. Anna has a nice style of handling speed in service and responsiveness and wish her luck.I wish success....
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“Poor management by kids , staff always change...”

Oct 11,2018
Minithumbdown
By: 'Tennent spinner house'
Oct 11,2018
2 people found
this helpful
Over the years I have used most letting agents and x1 has been the poorest so I chose to intersect with them as little as possible Work isn't compleded , 12 months later I'm still waiting for work to be completed from the first month I requested ...
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By: Charlotte Hulme
Oct 11, 2018
View all comments (1)
Hello, We are disappointed to read your review and would like to look into your comments further. If you would like to email charlotte@x1management.com with full details I will be happy to assist you. Many Thanks, Charlotte ...

“Great value for money!...”

Sep 19,2018
Minithumbup
By: 'Malána'
Sep 19,2018
0 people found
this helpful
After living in shared accommodation throughout my time at Uni, I decided I wanted some privacy during my postgraduate studies, and I came across X1 The Studios. I was very shocked that the studios were the same price as what i had been paying just ...
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“X1 Media City - Fabulous...”

Aug 28,2018
Minithumbup
By: 'Asif Ikram'
Aug 28,2018
0 people found
this helpful
Just vacated my apartment in Media City after buying my first home in Manchester. My overall experience over the last 6 months has been nothing short of brilliant and the accommodation was top notch. Amazing views of Manchester, well furnished and great gym. If your looking ...
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Comment on agent fees
Good
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“Horrendous....”

Aug 24,2018
Minithumbdown
By: 'Caitlin'
Aug 24,2018
2 people found
this helpful
I have lived with X1 for the past year and can safely say they are the worst company I have ever had to deal with. Upon moving, there were already issues with the room, for example a dirty mattress and broken wardrobe which wasn't a ...
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Comment on agent fees
Bad.
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By: Charlotte Hulme
Sep 10, 2018
View all comments (1)
Hi Caitlin. We have read your review and are very sorry that you are disappointed in the service that you received from X1 Lettings. We are committed to providing a high level of customer service and I am sorry that on this occasion this has been unsatisfactory. I will now be looking into your review in more detail to find out where we went wrong. If you would like to contact a member of the team directly please email charlotte@x1management.com. Many Thanks Charlotte Hulme ...

“Perfect!!...”

Aug 22,2018
Minithumbup
By: 'Ryan Moore'
Aug 22,2018
0 people found
this helpful
I have recently moved out of X1 Liverpool One to travel abroad, however it was a tough decision to leave my studio! X1 Lettings made my stay so easy and comfortable and Eoghan and Alex couldn't have been more helpful throughout my tenancy; they do ...
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Comment on agent fees
Good
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“Amazing...”

Aug 21,2018
Minithumbup
By: 'Thomas Hilton'
Aug 21,2018
0 people found
this helpful
The best accommodation I stayed in, in my 3 years at university. The flat was very clean when we moved in and at a far higher standard than any other flat I've lived in before. We had a dishwasher meaning I never had to clean one ...
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Comment on agent fees
Good
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“Happy & Satisfied...”

Aug 17,2018
Minithumbup
By: 'Lorna'
Aug 17,2018
1 people found
this helpful
I was looking for a rental property with character in Manchester. As I wanted a 1 bed apartment this was easier said than done until I went to view the X1 Townhall building which used to be the old courts. Great renovation of the building and ...
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Comment on agent fees
Good
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“Delighted with my new home!...”

Aug 17,2018
Minithumbup
By: 'Annabonner'
Aug 17,2018
0 people found
this helpful
I have just moved into Spinner House and couldn't be happier! The flat is gorgeous and the staff have been wonderfully helpful and kind - especially Harry and Molly who couldn't have done any more to help me move in and feel welcome. It is ...
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Comment on agent fees
Reasonable for the fantastic service.
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“Disgusting!!...”

Aug 16,2018
Minithumbdown
By: 'Jordanp'
Aug 16,2018
1 people found
this helpful
If I could rate it a 0 I would. Myself and my other flatmates complained on many occasions just to be ignored. £140 a week to live in these conditions in addition to no running water on several occasions!! I moved out a month before my tenancy ...
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Attachments

Review file
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By: Charlotte Hulme
Aug 16, 2018
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Hello. We are very disappointed to hear that you did not enjoy your tenancy at X1 The Exchange. X1 endeavour to provide our residents with the highest standard of accommodation and customer service and we are sorry that our service did not meet your expectations at this time. ...

“Shocking...”

Aug 12,2018
Minithumbdown
By: 'Razor'
Aug 12,2018
0 people found
this helpful
AVOID! ABSOLUTELY TERRIBLE! RUDE INEXPERIENCED STAFF WHO DONT KNOW WHAT THEY ARE DOING AND DO NOT RESPOND TO EMAILS OR CALLS! TOTALLY DISORGANISED! EXTREMELY UNPROFESSIONAL ! ONLY INTERESTED IN THEMSELVES AND RIPPING PEOPLE OFF!!...
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Comment on agent fees
Bad
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By: Charlotte
Aug 13, 2018
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Hello. We are very sorry to hear that the service you have received from X1 has been unsatisfactory. We would like to look into your experience further - please contact our customer service team by emailing charlotte@x1management.com. Many Thanks X1 Lettings ...

“End of an Era...”

Aug 06,2018
Minithumbup
By: 'DWG'
Aug 06,2018
0 people found
this helpful
My son has just completed 2 years living at X1 The Edge and I felt compelled to write a review after collecting him this weekend. He loved his time at this accommodation and when I think back to when we dropped him off two years ago ...
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Comment on agent fees
Good
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“My time at Borden Court...”

Aug 06,2018
Minithumbup
By: 'nicole'
Aug 06,2018
0 people found
this helpful
I have lived at Borden Court for two years during my 2nd and 3rd year. Its amazing value for money, the location is great. The flat sizes vary so not sure on others but me and my 3 friends were allocated a 4 bedroom flat when we ...
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Comment on agent fees
It only cost us around £290 with X1 (£150 deposit which we got back and £140 fees)
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“Would Rent Again!...”

Aug 06,2018
Minithumbup
By: 'SarahJ'
Aug 06,2018
0 people found
this helpful
I rented from X1 whilst in my first year of university, the only reason I didn't continue with them throughout uni was because I moved home (as I don't live far from the city). However once I graduated I moved into The Gallery as I ...
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Comment on agent fees
Good
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“Avoid...”

Jul 11,2018
Minithumbdown
By: 'Avoid X1'
Jul 11,2018
2 people found
this helpful
The flats do look nice from the pictures and when you first get there it seems nice enough.... but then the problems start. Fusing electrics, dishwasher broken for months, water coming up through the floorboards (a lot of which are damaged and warped but x1 ...
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“Excellent Student Accommodation...”

Apr 23,2018
Minithumbup
By: 'Anonymous'
Apr 23,2018
0 people found
this helpful
Living area is spacious and great service from management / maintenance should there be any problems with facilities - amazing views of Liverpool from the apartment - would highly recommend!...
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Comment on agent fees
Although it is more of an expensive option for student accommodation, you get what you pay for!
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“Would Not Recommend I was told my apartment had been ......”

Feb 28,2018
Minithumbdown
By: 'Anonymous'
Feb 28,2018
2 people found
this helpful
Would Not Recommend I was told my apartment had been cleaned before I moved. However, when I moved in it was dirty as there was food in the sick, food in the dishwasher, the oven tray was covered in grease and food and there were ...
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By: Anonymous
Jun 05, 2018
View all comments (1)
The rudest customer service ever. Couldn't open windows in a flat for over 6 months due to construction work that was meant to take 1 month They also told me that it isn't possible for them to wipe your keycard, so if you lose it, anyone can get in the building... seems safe. ...

“Dreadful management! Repeatedly ignored all emails. Nothing get fixed. Awful ......”

Feb 11,2018
Minithumbdown
By: 'Anonymous'
Feb 11,2018
1 people found
this helpful
Dreadful management! Repeatedly ignored all emails. Nothing get fixed. Awful washing machines with mold, no service is ever done. Unbelievably poor sound insulation....
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“Never answer emails; charge referencing fee then don't send the ......”

Jan 23,2018
Minithumbdown
By: 'Mike'
Jan 23,2018
2 people found
this helpful
Never answer emails; charge referencing fee then don't send the reference; everyone is always out of office and no one is responsible for anything. AVOID X1 lettings! Repairs took over 6 months to be done and were finished poorly....
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Comment on agent fees
Referencing fees are a joke. I have rented for 15 years with 6 different agencies, this is the only one that charges a referencing fee. They should be locked up.
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“Unbelievably unprofessional. When I moved in furniture was missing and ......”

Dec 29,2017
Minithumbdown
By: 'Colleen'
Dec 29,2017
2 people found
this helpful
Unbelievably unprofessional. When I moved in furniture was missing and the flat was dirty with food in the oven and sink. And the flat was not secure even though it was on the ground floor! That was only the start, when I demanded a full ...
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“Really unprofessional company. Furniture was missing when we moved in, ......”

Dec 20,2017
Minithumbdown
By: 'SalfordResident'
Dec 20,2017
1 people found
this helpful
Really unprofessional company. Furniture was missing when we moved in, flat wasn't clean, things were broken. Since living there, the door to the building is regularly left unlocked for weeks on end, the car park is left with the lock hanging off or missing, the ...
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Comment on agent fees
I can't believe I paid them anything for the level of service.
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“Astonishing. Moved here 4 months ago, after we've seen brand new ......”

Nov 14,2017
Minithumbdown
By: 'JackJ'
Nov 14,2017
2 people found
this helpful
Astonishing. Moved here 4 months ago, after we've seen brand new apartment and decided to take identical one on different floor. Even though they had a week to tidy it up, on the date of our moving in, the place looked abysmal. 4 months passed and we ...
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Comment on agent fees
Terrible.
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“Poor management, any problems are treated like an inconvenience to ......”

Oct 25,2017
Minithumbdown
By: 'ACollins'
Oct 25,2017
2 people found
this helpful
Poor management, any problems are treated like an inconvenience to their time with little or no apology. Issues can take months to be fixed and the actual apartments themselves are not clean when you move in....
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“Absolutely terrible. Do not live here and do not rent ......”

Oct 11,2017
Minithumbdown
By: 'X1'
Oct 11,2017
1 people found
this helpful
Absolutely terrible. Do not live here and do not rent with X1, disgraceful level of customer service, Disgusting state of brand new apartments, don't even bother. You've been warned....
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Comment on agent fees
BAD
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
3 1 15 17 0 0 0 0 1 0

Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by X1 Lettings

Individual Branch Awards

Liverpool, L1


Leeds
X1 Aire, Cross Green Lane, Aberdeen LS9 8BJ
(1)
Liverpool
27 Old Haymarket, Liverpool L1 6ER
(16)
Manchester
The Exchange, 8 Elmira Way, Salford M5 3NQ
(19)


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