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    Pippa Dunn
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    Harry Sheehan
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    Harriet
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Properties for Sale
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Feb 11,2018
Minithumbdown
By: 'Anonymous'
Feb 11,2018
0 people found
this helpful
Dreadful management! Repeatedly ignored all emails. Nothing get fixed. Awful washing machines with mold, no service is ever done. Unbelievably poor sound insulation....
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Jan 23,2018
Minithumbdown
By: 'Mike'
Jan 23,2018
1 people found
this helpful
Never answer emails; charge referencing fee then don't send the reference; everyone is always out of office and no one is responsible for anything. AVOID X1 lettings! Repairs took over 6 months to be done and were finished poorly....
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Comment on agent fees
Referencing fees are a joke. I have rented for 15 years with 6 different agencies, this is the only one that charges a referencing fee. They should be locked up.
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Dec 29,2017
Minithumbdown
By: 'Colleen'
Dec 29,2017
1 people found
this helpful
Unbelievably unprofessional. When I moved in furniture was missing and the flat was dirty with food in the oven and sink. And the flat was not secure even though it was on the ground floor! That was only the start, when I demanded a full refund it took weeks for them to get the process started even though I was promised a full refund that same week. I had to call them multiple times a day for weeks. If you're looking at this to check out the agency before hand, you do right. That is wh...
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Dec 20,2017
Minithumbdown
By: 'SalfordResident'
Dec 20,2017
1 people found
this helpful
Really unprofessional company. Furniture was missing when we moved in, flat wasn't clean, things were broken. Since living there, the door to the building is regularly left unlocked for weeks on end, the car park is left with the lock hanging off or missing, the management refuse to provide meter readings in a timely manner, maintenance requests are ignored. Just don't get involved with them...
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Comment on agent fees
I can't believe I paid them anything for the level of service.
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Nov 14,2017
Minithumbdown
Harriet
By: 'JackJ'
Nov 14,2017
1 people found
this helpful
Astonishing. Moved here 4 months ago, after we've seen brand new apartment and decided to take identical one on different floor. Even though they had a week to tidy it up, on the date of our moving in, the place looked abysmal. 4 months passed and we managed to forgot about that, only to discover another magnificent trait of x1. You have to pay for literally everything. Changing a bulb - £10 each (I've done it myself in the end, cost of a bulb - £0.70, and it took me abo...
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Comment on agent fees
Terrible.
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Oct 25,2017
Minithumbdown
Anna Shiers
By: 'ACollins'
Oct 25,2017
2 people found
this helpful
Poor management, any problems are treated like an inconvenience to their time with little or no apology. Issues can take months to be fixed and the actual apartments themselves are not clean when you move in....
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Oct 11,2017
Minithumbdown
By: 'X1'
Oct 11,2017
1 people found
this helpful
Absolutely terrible. Do not live here and do not rent with X1, disgraceful level of customer service, Disgusting state of brand new apartments, don't even bother. You've been warned....
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Comment on agent fees
BAD
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Aug 23,2017
Minithumbdown
By: 'Unhappy in Salford'
Aug 23,2017
4 people found
this helpful
Rubbish service would not recomend to anyone. If anything ever needs fixing expect to wait a long time for issues to be resolved. Constantly changing building managers as staff never seem to last very long so can expect an excuse of somebody left, nobody looking at those emails etc etc....
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Nov 24,2016
Minithumbup
By: 'Mohamed Noor'
Nov 24,2016
0 people found
this helpful
am a new landlord from overseas and you can imagine how little I knew about the business of letting. Fortunately for me I found people who were understanding and guided me through the process and Ms Webster stands out among them....
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Comment on agent fees
I gather they are reasonable.
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By: Malcolm X
Aug 10, 2017
View all comments (1)
My son is waiting for his deposit to be returned after 6 weeks. They are making lots of excuses. So far 6 phone calls and an email and still...they haven't returned it. Has anyone had a similar experience? They use excuses like...a manager left, can't access their email, oh a joint tenancy, we can't pay it back to you, even though you paid it direct. Seems like they don't automatically pay your deposit back. And if you chase it, lots of excuses. Disgrace, hanging on to a young persons money when ...
Nov 17,2016
Minithumbup
By: 'JK'
Nov 17,2016
0 people found
this helpful
Jayne Brabin X1 Landlord Manager X1 The Studios, Liverpool Jayne is prompt in responding to request and provide good service at all times. Visited Studio in October 2016 and please with the condition of the building and view....
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Comment on agent fees
Good
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Nov 16,2016
Minithumbup
Charlie Tombs
By: 'Tim Kay - Hyperoptic'
Nov 16,2016
0 people found
this helpful
It has been a pleasure to work with Charlie and X1, a hard working professional that has brought our businesses together in delivering an amazing overall X1 experience to occupants...
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Comment on agent fees
Very professional hard working agent
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Nov 12,2016
Minithumbup
David senior
By: 'Tendai'
Nov 12,2016
0 people found
this helpful
I have been in the x1 building since summer and have had no negative experiences. David has been very helpful and answers emails with any queries that I send in a very timely manner. He was nice enough to get me a new key card free of charge when I got mugged. Only criticism I have is the noise that comes from camp and furnace across the street, I do feel that tenants should be warned about that before hand as I can still hear it even when I close my windows....
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Nov 06,2016
Minithumbdown
Harry Sheehan
Anna Shiers
By: 'x1resident'
Nov 06,2016
0 people found
this helpful
Residents parcels are left unattended at night in the reception area for residents to pick up, in full view of a busy street outside. Have personally lost a parcel and know of several others that have had the same problem. X1 claim to have changed this policy but parcels are still being left to whoever wants them. When contacting the hall manager, who is never to be seen in the hall, I was given excuses and told because I could not provide a picture of the ID shown to the delivery driver (since...
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Nov 26,2015
Minithumbup
Pippa Dunn
By: 'Adam Noble'
Nov 26,2015
0 people found
this helpful
Pippa has been the best account manager I've dealt with when renting properties. She always happy to help as soon as she can! *...
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