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No description for branch.

The Woodman<br />110 Kirkdale
Sydenham,London
Greater London
SE26 4QJ
020 8613 0060

 
Mar 12,2008
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Mar 12,2008
11 people found
this helpful
[[EDIT ORIGINAL START]] What a nightmare agency! Don't use them at all. There are 3 of us who have moved into our flat and we were each charged. [[EDIT ORIGINAL END]] What a nightmare agency! Don't use them at all....
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Nov 20,2008
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Nov 20,2008
2 people found
this helpful
Wooster and Stock has been very helpful to me. They handled the paperwork quickly and very professionally. Thanks to Wooster and Stock, who found me a gorgeous flat, I am a happy London living woman now. I would recommend people to use Wooster and Stock as their estate agency if you want a professional, friendly and good service....
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By: hownowbrowncow
May 10, 2011
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Obviously written by someone who works there.....
Dec 04,2008
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Dec 04,2008
12 people found
this helpful
Wooster and Stock are very poor. They have lost our banking details with signatures, made 2 incorrect invoices, incorrectly billed on 5 occasions in 18 months, overcharged above the direct debit signed and been made to write 2 written apologies to us. They had to send a repair man 5 times in a month to fix a boiler and left an open gas pipe in the living room untapped - which could release gas into the room if stood on. Very bad service, terrible financial handling and unhelpful staff....
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Mar 13,2009
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Mar 13,2009
1 people found
this helpful
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Jun 15,2009
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Jun 15,2009
10 people found
this helpful
It's the worst lettings agency I have ever encountered!...
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Sep 15,2009
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Sep 15,2009
11 people found
this helpful
Wooster and Stock were awful estate agents!! Always turned up very late for appointments - leaving me waiting on the doorstep of a person's house, who then showed me round instead of the agent! I was also left waiting an extremely long time in a horrible room in their office each time they needed me to sign something. Terrible considering the fees they charge. They also charged a renewal fee to stay in the property, which at the time would usually have been charged to the landlord - but consider...
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Dec 17,2009
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Dec 17,2009
9 people found
this helpful
[[EDIT ORIGINAL START]] Don't bother wasting your time with these jokers. The one positive review here is clearly someone from the shop, nobody legit person writes like that. Had me down from up north to see a place even though I'd explained my details in full beforehand, and assumed I stood a chance. Misleading advert, and the guy was arrogant and grumpy sounding too, promised to ring me back and didn't. So wasted an afternoon waiting around for a call, instead of going home. Wanted the proper...
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Mar 19,2010
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Mar 19,2010
11 people found
this helpful
[[EDIT ORIGINAL START]] The most horrible letting agent ever. The propert maintenance coordinator , Nicky is completely uselsss!!. We had to suffer the coldest winter without proper heating. Send in numerous cowboys to try fix the boiler but unsuccessful. We have no Tv aerial at all. For 7 mths we have repeatedly asked them to get one fixed. Only now they said it was not a necessity and not going to fix it and it was down to the landlord. However the landlord is the owner and teh director of Wo...
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By: They owe us over
Oct 22, 2010
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My response above has been edited to remove a name, fair enough. Just google "Wooster Stock Partner" and you'll find it. He's even been brought in by The Times as an expert. Imagine.....
Apr 30,2010
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By:
Apr 30,2010
11 people found
this helpful
[[EDIT ORIGINAL START]] I don't normally write things on these type of websites but I thought I should warn people not to think about renting through this agency. I think I made a lucky escape from them, I almost rented a property from them but after reading there reviews and experiencing a viewing with them - they are just as bad as Foxtons at 'bigging' up a property and essentially lying just to get you to sign. Bad news! [[EDIT ORIGINAL END]] I don't normally write things on thes...
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Jul 02,2010
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Jul 02,2010
11 people found
this helpful
Currently trying to get back my deposit and rent they owe me. Completely slow and unprofessional service. Have been waiting 6 weeks for them to return rent they overcharged me for when I vacated (which I was assured would be refunded), are trying to charge me for things on the check out inspection which were clearly documented as damaged on the inventory when we moved in (which I have pointed out to them twice now yet they remain on the final report???)....
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By: Run
Oct 22, 2010
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Chai, I wonder if you would be able to share the latest developments/resolution. We've finally received a response regarding our deposit, 5 weeks after moving out. They are trying to deduct a huge sum on utterly unreasonable grounds and so we are preparing ourselves to start the disputes process. I'd really appreciate hearing what happened next if you can bear to relive it. Incidentally, they also took rent from our accounts "accidentally", after we had moved out. Sick.....
Sep 17,2010
Minithumbdown
By:
Sep 17,2010
14 people found
this helpful
Countless issues. Shoddy paperwork. No idea when it comes to organising the accounts. Above all customer service was despicable, in the whole 2 and a half weeks I was dealing with them not once were my phone calls returned. I have never had less trust in a company...
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Oct 21,2010
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Oct 21,2010
11 people found
this helpful
[[EDIT ORIGINAL START]] They owe us over [[EDIT ORIGINAL END]]...
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Jan 05,2011
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Jan 05,2011
12 people found
this helpful
[[EDIT ORIGINAL START]] I am currently renting from them, all I can say is stay away! They are money sucking leeches and I cannot wait to escape their clutches. A month after moving in I read these reviews, and so have taken extra precautions in the hope I will get my deposit back. They are terrible with communications, I have to re-forward emails numerous times before receiving a reply. They are cocky and rude, act as if I am working for them. The most incompetent agency I have ever rente...
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Mar 23,2011
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Mar 23,2011
12 people found
this helpful
I originally phoned Wooster & Stock about a property I had seen on their website. When I mentioned which property I was interested in, the agent was seemingly annoyed that I had rang about it. She said it had a 'Let S.T.C.' mark on it. As it happens I hadn't noticed the mark, but it does beg the question that if you still have it listed on your website, surely it's because you still want to get interest from potential customers just in case - or is it simply a Bullseye style "This is what you co...
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Apr 09,2011
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Apr 09,2011
12 people found
this helpful
I rented from them for two years and was rarely without problems. Between broken promises to have something installed to poor maintenance work which consisted of a variety of quick fixes and cheap replacements - which meant things invariantly broke again. Other major issues (like no boiler and leaking roof) took months to fix. In all my dealings with them communication was poor, with customer service which bordered on rude. I would go to great lengths never to deal with them again - pro...
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Apr 18,2011
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Apr 18,2011
14 people found
this helpful
[[EDIT ORIGINAL START]] Wooster and stock are inefficient money grabbing bastards who on several occasions failed to communicate or do their job properly throughout our 18 month tenancy. Our move in was delayed by three weeks because of their failure to provide us with the correct paperwork, of which we were only informed upon an attempt to collect the keys, they also charged us a fifty pound admin fee for us to print off our own contracts! when we terminated out contract they never gave us mo...
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Apr 22,2011
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Apr 22,2011
11 people found
this helpful
[[EDIT ORIGINAL START]] I left my house a while ago but thought I should warn people NOT to let a house with them, the previous tenants of the house told us but we thought they couldn't be that bad so went ahead! The agent was a moron he was always late, brought the wrong keys to let us in for the viewing, never called back or passed on messages. It was like getting blood out of a stone to get them to fix anything and when they did it was done poorly and some builders they sent round stole my...
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Jul 05,2011
Minithumbup
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Jul 05,2011
4 people found
this helpful
Wooster & Stock has been extremely helpful in letting my property. The team was extremely polite, friendly and they found a fantastic tenant (who met all of my requirements) very quickly. It was a hassle free experience and I would definitely recommend Wooster & Stock to other landlords in South East London....
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Jan 13,2012
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Jan 13,2012
18 people found
this helpful
I have rented all over London for the last 15 years and never have i encountered such a badly run company. If you want poor communication, incompetence and negligence Wooster are the company for you! I know its not always possible to choose your agents, but avoid these amateurs if at all possible! It will save you many headaches! As has been the talk recently, i really hope the government introduces some legislation to stop total retards like Wooster & Stock from setting up letting agent...
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By: Ren
Feb 09, 2012
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How come this is the only complaint you have responded too? Many people clearly have problems with Wooster & Stock but you have ignored all of the complaints below ( including mine).... Just shows how right everyone is....useless!....
Jan 27,2012
Minithumbup
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Jan 27,2012
4 people found
this helpful
i rented a property through them, they were always on time with viewings and very efficient. I highly recommend them as an estate agent in South london, and would be pleased to go through them again....
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By: Wooster & Stock
Jan 27, 2012
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Dear Vlad รขโ‚ฌโ€œ we are obviously extremely disappointed hear your opinion of us. Unfortunately, since you have posted anonymously, and we have no tenants past or present by the name of Vlad, we are unable to help to rectify any problems you might have. Please do contact us on 020 7708 6710 to discuss further. Kind regards Wooster & Stock Lettings....
May 01,2012
Minithumbup
By:
May 01,2012
5 people found
this helpful
I am new as a property developer and I asked several agents for advice during my development and only jenny took the time to come to the property on several occasions and gave me very detailed and thoughtful advice. In all she must have spent around 7-8 hours helping me, for which I am very grateful. During the sale I found their whole team to have a relaxed friendly and professional approach. I got regular feedback from the viewings to the extent that they clearly had a good rapport with prosp...
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May 02,2012
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May 02,2012
5 people found
this helpful
A great team - very flexible and seemed to care about what they were doing! Good value for money...
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By: Jade
Sep 11, 2012
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A lovely house made a home! Great vendor - pleasure to work with and easy to correspond with! Thanks for the feed back! :)....
May 02,2012
Minithumbup
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May 02,2012
5 people found
this helpful
Very helpful all the way through the house buying process. Would highly recommend!...
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By: Jade
Sep 11, 2012
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A lovely sale, a lovely home! Thank you for the great feed back! Pleasure working with the buyer and vendor! :)....
May 02,2012
Minithumbup
By:
May 02,2012
6 people found
this helpful
We got on very well with Kristy when she showed us the house that we eventually bought and the whole sale went through without problem and with very little stress. We were very happy with everthing overall....
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May 02,2012
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May 02,2012
6 people found
this helpful
WE CHOSE WOOSTER + STOCK TO SELL OUR PROPERTY AND FROM THE OUTSET WE GOT A HIGHLY PERSONALISED AND PROFESSIONAL SERVICE. WE GOT TO KNOW KIRSTY, JENNY, JADE + ZACK AND THEY WERE ALL POSITIVE AND SUPPORTIVE THROUGHOUT THE PROCESS. WE WOULD BE MORE THAN HAPPY TO RECOMMEND THE STAFF AT WOOSTER AND STOCK, KIRKDALE AND DO SO REGULARLY !!!!...
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May 03,2012
Minithumbup
By:
May 03,2012
6 people found
this helpful
Thanks to Kristy a difficult sale was made easy she was clear in her answers always available to give an update always return her calls, always paitient. I will recommend this branch to anyone looking to sell. The staff do a great job, their experience and professionalism shows and they get result....
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May 03,2012
Minithumbup
By:
May 03,2012
6 people found
this helpful
I have had the pleasure of using Wooster and Stock for a number of years now. Initially I brought a property from the team and I was well looked after, so much so that I formed some great friendships in the process. The team where so supportive and excited about my purchase, it was quite refreshing. I also rented this property through Wooster and Stock and again, such a great bunch. They were profressional, supportive, hard working and always bent over backwards to help. Most importantly, th...
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May 03,2012
Minithumbup
By:
May 03,2012
6 people found
this helpful
I found Wooster & Stock to be extremly professional. I was always kept up to date and my calls were always returned....
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May 03,2012
Minithumbup
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May 03,2012
6 people found
this helpful
From day one we received an outstanding service from Wooster and they really made the process as painless as possible for us. They were always excellent at getting back to us and keeping us updated. Kristy was so efficient and we really appreciated having such a friendly and helpful contact at the agency who we could always rely on. After dealing with some rather awful agents in the past - it was so refreshing to be dealing with Wooster and Stock....
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May 03,2012
Minithumbup
By:
May 03,2012
10 people found
this helpful
We had a fantastic experience with Wooster and Stock! Kristy was incredibly professional and efficient at all times and all her colleagues were very obliging when we made contact with the office. The quality of communication was second to one with Kristy even leaving her postal contact details with us on her days off. if it hadn\'t been for her patience and support through a very stressful purchasing experience due to the vendor we would never have managed to complete! We would definitely ask W...
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By: Kristy
Sep 12, 2012
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Hello Emma Thank you so much for your kind words! :-) This was probably one of the most difficult sales I've dealt with in my 10 years experience, but we got there eventually. It was a real pleasure to work with you and we hope you are enjoying your new home. Take care, Kristy x....
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Last updated at 3:50 PM 25/01/2016 by Luke Bishop

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Last updated at 3:50 PM 25/01/2016 by Luke Bishop

Awards won by Wooster and Stock

Individual Branch Awards

London, SE15 3QQ

Ali Devlin - no image available Ali Devlin
Sales Negotiator
11 reviews

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jenny holland - upload your photo jenny holland
9 reviews

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Jade Woolacott - upload your photo Jade Woolacott
16 reviews

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Zack Hill - upload your photo Zack Hill
6 reviews

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Kristy Stephanou - upload your photo Kristy Stephanou
30 reviews

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Luke Bishop - upload your photo Luke Bishop
33 reviews

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Gemma Whelan - upload your photo Gemma Whelan
15 reviews

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Becky Munday - upload your photo Becky Munday
4 reviews

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Robert Huntly - upload your photo Robert Huntly
3 reviews

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Thanh Phan - upload your photo Thanh Phan
3 reviews

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Graham Lacey - upload your photo Graham Lacey
1 reviews

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Julia Russell - upload your photo Julia Russell
7 reviews

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Luke Wooster - upload your photo Luke Wooster
3 reviews

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Bruce Alsen - upload your photo Bruce Alsen
2 reviews

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Ewen McFee - upload your photo Ewen McFee
1 reviews

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Dominique Spens - no image available Dominique Spens
Sales Negotiator
2 reviews

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Daniel  - upload your photo Daniel
1 reviews

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Zoe Matheson - upload your photo Zoe Matheson
Director
3 reviews

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Aimee Fancourt - no image available Aimee Fancourt
Sales Manager (Nunhead)
2 reviews

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Charlie Lester - no image available Charlie Lester
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3 reviews

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Molly Commens - upload your photo Molly Commens
2 reviews

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Molly Comens - upload your photo Molly Comens
4 reviews

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Millie Dean - upload your photo Millie Dean
4 reviews

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Jude Garvey - upload your photo Jude Garvey
1 reviews

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Ali Devlin - upload your photo Ali Devlin
2 reviews

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Aimee Fancourt - no image available Aimee Fancourt
0 reviews

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Ali Devlin - no image available Ali Devlin
0 reviews

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Gemma Whelan - no image available Gemma Whelan
0 reviews

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Julia Russell - no image available Julia Russell
Sales Negotiator
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Thanh Phan - no image available Thanh Phan
Sales Negotiator
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