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    Allison Barfoot
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    Lettings agent
Woolley & Wallis is a multi-disciplined firm of chartered surveyors and estate agents with a network of offices covering the south of England.
 
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Aug 31,2017
Minithumbdown
Lettings agent
By: 'Holly'
Aug 31,2017
1 people found
this helpful
I wanted to give you zero stars. Never have I ever dealt with such horrible, unhelpful and rude people. In particular Anna. From the start we had problems getting in contact with the agent and getting into the property. They didn't communicate with us at all and made no effort to chase anything up. When we called to complain they were equally useless. When we eventually got into the house after their incompentce cost us weeks. Then they send us down there without a set of front door keys! Again ...
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Comment on agent fees
Awful! Very expensive for a horrendous service.
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Jul 30,2017
Minithumbdown
By: 'FreeSpeech'
Jul 30,2017
0 people found
this helpful
I entrusted my property in the care of W&W Salisbury Lettings (fully managed) and I made in big mistake in doing so. The lettings negotiator (Agent AK) who was assigned my property was beyond incompetent. The overall manager of the lettings team (Agent RP) never responded to my email complaints about Agent AK who was supposedly managing my property. Since changing my lettings company, I have come to find that I paid for works that were never completed. Agent AK was dis-organized, it took her...
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Jan 11,2017
Minithumbup
Allison Barfoot
By: 'Nigel Cookson'
Jan 11,2017
3 people found
this helpful
Very helpful and efficient. When ever we rang the office all members of staff were a pleasure to deal with. Would use them again without hesitation....
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Comment on agent fees
Fair
Was this helpful? Yes
Sep 02,2014
Minithumbdown
By: 'ppearce'
Sep 02,2014
1 people found
this helpful
We tried selling our property through this agent. We had to phone for feedback, no apology when they were late to meet a prospective buyer. We also put an offer forward for a property at their Salisbury Branch and had no acknowledgement from them for 2 weeks. In the end I had to phone up and ask. The property sold for far less than we offered so we assume that our offer was never put forward. Cant trust them at all....
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What agent could do to change your mind?
Provide feedback after each viewing. Acknowledge receipt of offers without having to be chased up. Keep people informed of what is going on.
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Aug 17,2011
Minithumbdown
By: 'Marie2011'
Aug 17,2011
3 people found
this helpful
We used this agent to attempt to buy a house and I can only say, be wary. We offered on a house but they delayed submitting our offer, kept showing the house then encouraged another offer after ours. We felt that the person we first dealt with was very pleasant but seemed to be overriden by the manager. Getting answers to queries on the property was like pulling hens teeth and they never called back. We ended up getting gazumped....
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What agent could do to change your mind?
More honesty, transparency and actually helping.
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Office 1
51-61 Castle Street, Salisbury SP1 3SU
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Office 2
St Thomas Square, Salisbury SP1 1BA
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Office 3
4-6 Bell Street, Romsey SO51 8ZN
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show all branches (8)
Office 4
33 Salisbury Street, Fording Bridge SP6 1AB
(2)
Office 5
23 High Street, Bournemouth BH24 1AB
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Office 6
29 High Street, Marlborough SN8 1LW
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Office 7
Minster House, The Commons, Shaftesbury SP7 8JL
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Office 8
36 St Thomas Street, Lymington SO41 9NE
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