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“WORST AGENCY EVER...”

Feb 19,2019
Minithumbup
By: 'House'
Feb 19,2019
0 people found
this helpful
Problems since the beginning of the tenancy. Now we just left our house and they are trying to hard to don't give us the deposit. INCOMPETENT...
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Comment on agent fees
Everything bad. High charges for everything
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“Excellent service...”

Jan 08,2019
Minithumbup
By: 'S Young'
Jan 08,2019
0 people found
this helpful
I opted to use Woods in Westbury on Trym following an awful experience with another agent. From the onset, Tim and his team filled me with confidence as they were so professional. The photographs of my home did it justice, the website description was inviting ...
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Comment on agent fees
The fees were extremely reasonable and competitive with other estate agents in the local area.
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“Happy Landlord...”

Nov 14,2018
Minithumbup
By: 'Anne B'
Nov 14,2018
0 people found
this helpful
Managed to let my property on the marina with in 1 week of it coming on the market. Always so friendly and helpful in the office. I have heard some horror stories from friends who have let properties but so far this is a really positive ...
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“Total Rip off...”

Oct 24,2018
Minithumbdown
By: 'The Whistleblower , telling the truth .'
Oct 24,2018
0 people found
this helpful
Woods and Country Wide are a total Rip Off company demanding high commissions from there contractors ,when carrying out any works upto 20% plus VAT . Contractors not paid for months or even years , They constantly loose invoices and cannot find emails . The staff at the Hub ...
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Comment on agent fees
Fees are a total rip off , very bad .
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“Excellent service...”

Aug 19,2018
Minithumbup
By: 'Debbie'
Aug 19,2018
0 people found
this helpful
Had been looking for a while for a property suitable to rent in Portishead for my elderly Mum. Came across one that was ideal advertised with Woods Estate Agents. From the moment I walked in I was greeted with a smile, Kristina was so helpful, ...
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Comment on agent fees
Good
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“AVOID...”

Jun 24,2018
Minithumbdown
By: 'Dissatisfied customer'
Jun 24,2018
0 people found
this helpful
Please please and please AVOID them!!! We are currently having the worst experience with Woods as a tenant. The agent managing the property we occupy is so rude and unprofessional. Should I say they do not know housing laws and regulations or they are not ...
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Comment on agent fees
Terrible. Charging fees for references after having paid agency fees!
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“Friendly and efficient...”

Jun 18,2018
Minithumbup
By: 'Trevor kendall'
Jun 18,2018
0 people found
this helpful
We looked at a number of properties with Woods who were very patient as it took us a while to make our decision,in fact our agent Kristina gave us an idea that made our decision which is now permanent....
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Comment on agent fees
Fees were reasonable
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“Excellent service...”

Jun 13,2018
Minithumbup
By: 'Haggis and T bone'
Jun 13,2018
2 people found
this helpful
As I use agents throughout the UK, I was pleasantly surprised by the quality of service I received from the staff at the Portishead office. I had initially viewed the company website and subsequently phoned the office to ask about certain properties. A warm friendly ...
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Comment on agent fees
Alas agents fees are part of the equation and Woods charge fairly average fees.
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“AVOID AT ALL COSTS...”

Apr 02,2018
Minithumbdown
By: 'Lauralm'
Apr 02,2018
1 people found
this helpful
Please, please, please do not use these estate agents if at all possible. They conned is out of money wherever possible, left us with problems for month, one being no heating or hot water for weeks over New Year period. They responded when I complained ...
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“Woods is run by inept agents who falsely advertise their ......”

Mar 02,2018
Minithumbdown
By: 'MH'
Mar 02,2018
1 people found
this helpful
Woods is run by inept agents who falsely advertise their properties (wrongly saying our property includes white goods when it doesn't), forget to give you all your keys on check-in (causing us to have to run about to collect them), and who ignore and avoid ...
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“If I could give 0 stars I would. Waitin 2 months before ......”

Jan 18,2018
Minithumbdown
By: 'Dan'
Jan 18,2018
3 people found
this helpful
If I could give 0 stars I would. Waitin 2 months before responding about deposit and then tried to steal it from us. Luckily TDS stepped in and ruled in our favour. And if you are a landlord, beware - they left a slight leak in the ...
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Comment on agent fees
Bad
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“Heed these words of warning very,very carefully. It could ......”

Jan 17,2018
Minithumbdown
By: 'Unbelievably dissatisfied'
Jan 17,2018
3 people found
this helpful
Heed these words of warning very,very carefully. It could well leave you with months and months if headache even once you have parted ways. Do not whatever you do use this company. Woods are a total disgrace in every sense, no customer service, no ...
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Comment on agent fees
Bad
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“My grand daughter arranged a viewing of a flat in ......”

Aug 28,2017
Minithumbdown
By: 'A disgrace to the profession.'
Aug 28,2017
3 people found
this helpful
My grand daughter arranged a viewing of a flat in Nailsea and took time off work to attend. Her partner traveled a round trip from Birmingham of 150 miles and my wife and I went with them to give any advice needed. At 3.30pm, time of ...
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“I've been meaning to review these agents for some time ......”

Aug 15,2017
Minithumbdown
By: 'Peter'
Aug 15,2017
1 people found
this helpful
I've been meaning to review these agents for some time now, and it's interesting to see that tenants seem to have much the same experience that I had as a landlord. AVOID. On various occasions I was charged out the blue for nothing, repairs I'd ...
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“The worst estate agents I've ever rented through. They don't ......”

Aug 09,2017
Minithumbdown
By: 'M M'
Aug 09,2017
6 people found
this helpful
The worst estate agents I've ever rented through. They don't follow law and legislation. I have had no hot water for over 3 weeks now and all I keep hearing is a promise of a call back which never comes. Can't wait to get out of ...
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Comment on agent fees
Ridiculous agent fees, completely made up to line their pockets.
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“Check out took place on 3rd April, deposit FINALLY received ......”

May 30,2017
Minithumbdown
By: 'Anonymous'
May 30,2017
1 people found
this helpful
Check out took place on 3rd April, deposit FINALLY received on 25th May. Towards the end of my tenancy I was told the deposit would be refunded within 10 working days, clearly that didn't happen. I was told that the refund had been processed on 5th ...
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Comment on agent fees
Higher charges than any other local estate agents
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By: Anon
Mar 06, 2018
View all comments (3)
Yes, I too had the same experience. The flat was VERY damp and they tried to blame me. Still fighting for my £250 4 years later. ...

“So far i've waited over a month for the return ......”

Apr 25,2017
Minithumbdown
By: 'Uncle John'
Apr 25,2017
4 people found
this helpful
So far i've waited over a month for the return of my deposit; quite a bit longer than the agreed 10 days. Admittedly there was a bit of stuff I missed in the clear up, but that was rectified after getting notification. They've charged me £110 to ...
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Comment on agent fees
SO MANY FEES. Checking out fee, reference fee, breathing fee...
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“Worst renting experience. Woods not only rip you off, but ......”

Mar 29,2017
Minithumbdown
By: 'Tenant120'
Mar 29,2017
6 people found
this helpful
Worst renting experience. Woods not only rip you off, but they never take complaints seriously. We have been living with extremely bad mould in our property for a year affecting our health. We contacted Woods who hung up on us, laughed at us down the ...
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Comment on agent fees
Bad
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“There's nothing like great customer service and my recent experience ......”

Mar 08,2017
Minithumbdown
By: 'Dissatisfied Customer'
Mar 08,2017
3 people found
this helpful
There's nothing like great customer service and my recent experience with Woods was nothing like great customer service. If I could have given them zero stars I would have done. Utterly inflexible business processes and fee structures which I baulked at ... I have no issues ...
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Comment on agent fees
Penalty fees for every single possible transgression imaginable, fees for the most minor of administrative activities, they're a company with no concept of customer service.
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“Absolutely dreadful. I am moving back to the Uk in 6 ......”

May 19,2016
Minithumbdown
By: 'Susan'
May 19,2016
1 people found
this helpful
Absolutely dreadful. I am moving back to the Uk in 6 wks from Australia, they have a suitable house advertised for 3 months that they cannot rent out. When my father went to visit the area by train, he random and asked to arrange a viewing if ...
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“after reading all these reviews I think we have had ......”

Oct 25,2015
Minithumbdown
By: 'Jo'
Oct 25,2015
2 people found
this helpful
after reading all these reviews I think we have had a lucky escape!! We viewed the property and then done all the paperwork paid all the extortionist fees.. Waiting round for nearly a week to hear anything about our references etc... In the meantime we ...
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What agent could do to change your mind?
Horrendous
Attached Files
Comment on agent fees
Horrendous
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“RUN AWAY NOW! This lot just do not care about ......”

Jan 17,2015
Minithumbdown
By: 'Fed Up Tenant'
Jan 17,2015
4 people found
this helpful
RUN AWAY NOW! This lot just do not care about tenants and simply give you the worst treatment possible so that you will leave. This is so they can get your leaving fee and another signing fee. 6 months later, another leaving fee, another joining fee. ...
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What agent could do to change your mind?
Close up shop
Attached Files
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“I've been meaning to write this review for some time. ......”

Aug 20,2014
Minithumbdown
By: 'Quiet_professional'
Aug 20,2014
6 people found
this helpful
I've been meaning to write this review for some time. I saw their sign outside someone's home recently and realised I felt guilty knowing that other people have had to suffer them. It comes as no surprise that their ranking is so low. Here's the ...
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Comment on agent fees
Ridiculously high
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“Got messed about constantly by this cowboy operation. Arranged a ......”

Dec 12,2013
Minithumbdown
By: 'tomd88'
Dec 12,2013
5 people found
this helpful
Got messed about constantly by this cowboy operation. Arranged a viewing, were traveling a long way to make the viewing as we are relocating. Got a call an hour before the viewing to say that it was canceled. Then the idiot Rob finally turned up ...
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“Avoid this agency as a tenant as well as a ......”

Apr 24,2013
Minithumbdown
By: 'Atnaf'
Apr 24,2013
11 people found
this helpful
Avoid this agency as a tenant as well as a landlord. The staff is rude and unprofessional (in any branch), they treat tenants like garbage and make you feel unwelcome in your rented home - they are forgetting who is paying them money!! They are ...
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What agent could do to change your mind?
Close their business
Attached Files
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“The staff have been rude, whilst on the phone to ......”

Feb 02,2013
Minithumbdown
By: 'Not happy'
Feb 02,2013
10 people found
this helpful
The staff have been rude, whilst on the phone to them they were heard to be slagging us off in the back ground. Promising to have the house ready by a set date then making us homeless for 4 days was unacceptable. Then once we were ...
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“Staff are rude, unprofessional, lie at every turn. My experience ......”

Jul 14,2012
Minithumbdown
By: 'Unhappy'
Jul 14,2012
9 people found
this helpful
Staff are rude, unprofessional, lie at every turn. My experience with this agency was awful, I believe them to be con artists. It\'s as if they don\'t even actually want to LET the property that they are advertising. The agency fees are very ...
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What agent could do to change your mind?
These is no way we\'d use this agency again under any circumstances.
Attached Files
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“We are tenants currently looking for rented property in Bristol ......”

Mar 26,2012
Minithumbdown
By: 'R-K'
Mar 26,2012
11 people found
this helpful
We are tenants currently looking for rented property in Bristol and I would recommend all potential landlords avoid using Woods to manage the letting of their property. We called to enquire about a property in Bradley Stoke Bristol, straight after answering the phone the letting ...
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“There have been numerous problems with this agent on trying ......”

Jan 18,2012
Minithumbdown
By: 'Unhappy Bristolian'
Jan 18,2012
18 people found
this helpful
There have been numerous problems with this agent on trying to view and secure just one rental property. Firstly, their complete lack of flexiblity in times of viewings to the point where I actually had to alter my own work hours to view a property ...
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What agent could do to change your mind?
Please see the above comments.
Attached Files
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“Woods Estate Agents is the most unaccommodating agency I have ......”

Jan 18,2011
Minithumbdown
By: 'begrudgingrenter'
Jan 18,2011
15 people found
this helpful
Woods Estate Agents is the most unaccommodating agency I have worked with. Whereas other agents (Ocean, etc) will schedule in viewings at times which work for you, Woods runs a strict 9-5 system. If you are working, this agency will not accommodate you in any ...
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Awards won by Woods Estate Agents (South West)

Individual Branch Awards


Bradley Stoke
150 Woodlands Court, Ash Ridge Road,, Bristol BS32 4LB
(5)
Bradley Stoke
Ferndene, Bristol BS32 9DF
(8)
Bristol
28 High Street, Westbury-on-Trym, Bristol BS9 3DZ
(3)
show all branches (6)
Clevedon
41 Hill Road, Celevedon BS21 7PD
(4)
Portishead
The Piazza, Harbour Road, Bristol BS20 7JN
(7)
Yate
Unit 5 Lark Rise,, Bristol BS37 7PJ
(3)


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