Woods Estate Agents (South West)
2/5, 41 reviews
27% recommended
100% sales valuation accuracy
100% sales fee satisfaction
33% lettings valuation accuracy
38% lettings fee satisfaction
No company information

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £0 £0
Lettings 33% 38% £600 £1,550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 0 7 19 1 1 0 1 0 9
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“I rented a house through this agency and once......”

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Jan 05,2021
Minithumbdown
By: 'Disappointed tenant'
Jan 05,2021
0 people found
this helpful
I rented a house through this agency and once I had paid the rent and signed the agreement I found the empty property to be dirty, and the inventory remarked that it was NOT CLEAN. The staff were not interested refused to inspect the house ...
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“A real pleasure in these dreary times, especi......”

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Dec 18,2020
Minithumbup
By: 'Barry Turner'
Dec 18,2020
0 people found
this helpful
A real pleasure in these dreary times, especially with Karina !!! Truly helpful, and professional! Also many thanks to the excellent team behind her. No complaints whatsoever !!...
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“I have been so impressed with the service tha......”

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Jun 16,2020
Minithumbup
By: 'PAT'
Jun 16,2020
0 people found
this helpful
I have been so impressed with the service that I have received by one particular member of staff at Portishead called Kristina Kay, who has always been helpful, pleasant and not only efficient, but is always professional and courteous. When I have had problems to ...
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“terrible customer service almost impossible t......”

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Apr 14,2020
Minithumbdown
By: 'tom'
Apr 14,2020
0 people found
this helpful
terrible customer service almost impossible to get on the phone then when you do the problem you have takes forever to get solved or never does. They never answer the phone and when they do pretend to say they cant hear you then carry on ...
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“Really lovely agents- work hard and have grea......”

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Jan 21,2020
Minithumbup
By: 'elliot'
Jan 21,2020
0 people found
this helpful
Really lovely agents- work hard and have great communication with customers. Take a lot of pride in their work so thank you....
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“Woods Bradley Stoke...”

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Dec 18,2019
Minithumbdown
By: 'Andrew'
Dec 18,2019
2 people found
this helpful
Woods (Bradley Stoke) are more than happy to take your money, promise the world and deliver you nothing, not even a call back. Two months on from selling my apartment, I can't get a simple update on where we are. Wish I had read the ...
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“Absolutely shocking!...”

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Sep 19,2019
Minithumbdown
By: 'Agatha'
Sep 19,2019
0 people found
this helpful
Absolutely shocking! Very incompetent and unhelpful, things take ages to get addressed, do not reply to emails and avoid calls. Poorest customer service I have ever experienced, Agents laugh at their incompetence using the excuse that they never had to deal with a case of ...
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“Avoid them!...”

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Jul 06,2019
Minithumbdown
By: 'K'
Jul 06,2019
1 people found
this helpful
Buying a house through Woods has been one of the worst experiences of my life, it’s taken months longer than expected and has left us feeling utterly gutted. Not only did they advise us to use the worst lawyers I’ve ever dealt with ...
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“Still waiting...”

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May 24,2019
Minithumbdown
By: 'Helen'
May 24,2019
2 people found
this helpful
My partner and I checked out of our property on the 10th of April it is now 24th of May and our deposit is nowhere to be seen. 15th of April I received an email saying that they'd looked at our check out report and ...
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“Great Service...”

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Apr 03,2019
Minithumbup
By: 'Landlord'
Apr 03,2019
0 people found
this helpful
I had confidence in Chris from our first meeting that he would find us a good tenant as efficiently as possible. One of his strengths was keeping me well informed at every stage of the process, and once a tenant was found he went the ...
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Comment on agent fees
Reasonable for the service provided.
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“Many thanks!...”

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Mar 06,2019
Minithumbup
By: 'Wendy'
Mar 06,2019
0 people found
this helpful
Thanks to Kate and the team for all their help whilst I was a tenant. Always helpful, friendly and happy to offer their support. It was a pleasure working with you! Very best wishes...
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Comment on agent fees
Good
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“WORST AGENCY EVER...”

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Feb 19,2019
Minithumbup
By: 'House'
Feb 19,2019
0 people found
this helpful
Problems since the beginning of the tenancy. Now we just left our house and they are trying to hard to don't give us the deposit. INCOMPETENT...
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Comment on agent fees
Everything bad. High charges for everything
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By: Kate
Mar 18, 2019
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Hello House. I would be grateful if you could contact me directly to let me know which property you rented so I can look into this for you. Regards. ...

“Excellent service...”

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Jan 08,2019
Minithumbup
By: 'S'
Jan 08,2019
0 people found
this helpful
I opted to use Woods in Westbury on Trym following an awful experience with another agent. From the onset, Tim and his team filled me with confidence as they were so professional. The photographs of my home did it justice, the website description was inviting ...
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Comment on agent fees
The fees were extremely reasonable and competitive with other estate agents in the local area.
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“Happy Landlord...”

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Nov 14,2018
Minithumbup
By: 'Anne'
Nov 14,2018
0 people found
this helpful
Managed to let my property on the marina with in 1 week of it coming on the market. Always so friendly and helpful in the office. I have heard some horror stories from friends who have let properties but so far this is a really positive ...
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“Total Rip off...”

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Oct 24,2018
Minithumbdown
By: 'The'
Oct 24,2018
1 people found
this helpful
Woods and Country Wide are a total Rip Off company demanding high commissions from there contractors ,when carrying out any works upto 20% plus VAT . Contractors not paid for months or even years , They constantly loose invoices and cannot find emails . The staff at the Hub ...
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Comment on agent fees
Fees are a total rip off , very bad .
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“Excellent service...”

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Aug 19,2018
Minithumbup
By: 'Debbie'
Aug 19,2018
0 people found
this helpful
Had been looking for a while for a property suitable to rent in Portishead for my elderly Mum. Came across one that was ideal advertised with Woods Estate Agents. From the moment I walked in I was greeted with a smile, Kristina was so helpful, ...
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Comment on agent fees
Good
Was this helpful? Yes

“AVOID...”

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Jun 24,2018
Minithumbdown
By: 'Dissatisfied'
Jun 24,2018
2 people found
this helpful
Please please and please AVOID them!!! We are currently having the worst experience with Woods as a tenant. The agent managing the property we occupy is so rude and unprofessional. Should I say they do not know housing laws and regulations or they are not ...
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Comment on agent fees
Terrible. Charging fees for references after having paid agency fees!
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“Friendly and efficient...”

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Jun 18,2018
Minithumbup
By: 'Trevor'
Jun 18,2018
0 people found
this helpful
We looked at a number of properties with Woods who were very patient as it took us a while to make our decision,in fact our agent Kristina gave us an idea that made our decision which is now permanent....
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Comment on agent fees
Fees were reasonable
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“Excellent service...”

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Jun 13,2018
Minithumbup
By: 'Haggis'
Jun 13,2018
2 people found
this helpful
As I use agents throughout the UK, I was pleasantly surprised by the quality of service I received from the staff at the Portishead office. I had initially viewed the company website and subsequently phoned the office to ask about certain properties. A warm friendly ...
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Comment on agent fees
Alas agents fees are part of the equation and Woods charge fairly average fees.
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“AVOID AT ALL COSTS...”

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Apr 02,2018
Minithumbdown
By: 'Lauralm'
Apr 02,2018
1 people found
this helpful
Please, please, please do not use these estate agents if at all possible. They conned is out of money wherever possible, left us with problems for month, one being no heating or hot water for weeks over New Year period. They responded when I complained ...
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“Woods is run by inept agents who falsely advertise their ......”

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Mar 02,2018
Minithumbdown
By: 'MH'
Mar 02,2018
1 people found
this helpful
Woods is run by inept agents who falsely advertise their properties (wrongly saying our property includes white goods when it doesn't), forget to give you all your keys on check-in (causing us to have to run about to collect them), and who ignore and avoid ...
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“If I could give 0 stars I would. Waitin 2 months before ......”

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Jan 18,2018
Minithumbdown
By: 'Dan'
Jan 18,2018
3 people found
this helpful
If I could give 0 stars I would. Waitin 2 months before responding about deposit and then tried to steal it from us. Luckily TDS stepped in and ruled in our favour. And if you are a landlord, beware - they left a slight leak in the ...
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Comment on agent fees
Bad
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“Heed these words of warning very,very carefully. It could ......”

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Jan 17,2018
Minithumbdown
By: 'Unbelievably'
Jan 17,2018
3 people found
this helpful
Heed these words of warning very,very carefully. It could well leave you with months and months if headache even once you have parted ways. Do not whatever you do use this company. Woods are a total disgrace in every sense, no customer service, no ...
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Comment on agent fees
Bad
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“My grand daughter arranged a viewing of a flat in ......”

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Aug 28,2017
Minithumbdown
By: 'A'
Aug 28,2017
3 people found
this helpful
My grand daughter arranged a viewing of a flat in Nailsea and took time off work to attend. Her partner traveled a round trip from Birmingham of 150 miles and my wife and I went with them to give any advice needed. At 3.30pm, time of ...
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“I've been meaning to review these agents for some time ......”

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Aug 15,2017
Minithumbdown
By: 'Peter'
Aug 15,2017
1 people found
this helpful
I've been meaning to review these agents for some time now, and it's interesting to see that tenants seem to have much the same experience that I had as a landlord. AVOID. On various occasions I was charged out the blue for nothing, repairs I'd ...
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“The worst estate agents I've ever rented through. They don't ......”

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Aug 09,2017
Minithumbdown
By: 'M'
Aug 09,2017
8 people found
this helpful
The worst estate agents I've ever rented through. They don't follow law and legislation. I have had no hot water for over 3 weeks now and all I keep hearing is a promise of a call back which never comes. Can't wait to get out of ...
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Comment on agent fees
Ridiculous agent fees, completely made up to line their pockets.
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“Check out took place on 3rd April, deposit FINALLY received ......”

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May 30,2017
Minithumbdown
By: 'Anonymous'
May 30,2017
1 people found
this helpful
Check out took place on 3rd April, deposit FINALLY received on 25th May. Towards the end of my tenancy I was told the deposit would be refunded within 10 working days, clearly that didn't happen. I was told that the refund had been processed on 5th ...
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Comment on agent fees
Higher charges than any other local estate agents
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By: Anon
Mar 06, 2018
View all comments (3)
Yes, I too had the same experience. The flat was VERY damp and they tried to blame me. Still fighting for my £250 4 years later. ...

“So far i've waited over a month for the return ......”

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Apr 25,2017
Minithumbdown
By: 'Uncle'
Apr 25,2017
4 people found
this helpful
So far i've waited over a month for the return of my deposit; quite a bit longer than the agreed 10 days. Admittedly there was a bit of stuff I missed in the clear up, but that was rectified after getting notification. They've charged me £110 to ...
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Comment on agent fees
SO MANY FEES. Checking out fee, reference fee, breathing fee...
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“Worst renting experience. Woods not only rip you off, but ......”

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Mar 29,2017
Minithumbdown
By: 'Tenant120'
Mar 29,2017
8 people found
this helpful
Worst renting experience. Woods not only rip you off, but they never take complaints seriously. We have been living with extremely bad mould in our property for a year affecting our health. We contacted Woods who hung up on us, laughed at us down the ...
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Comment on agent fees
Bad
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“There's nothing like great customer service and my recent experience ......”

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Mar 08,2017
Minithumbdown
By: 'Dissatisfied'
Mar 08,2017
3 people found
this helpful
There's nothing like great customer service and my recent experience with Woods was nothing like great customer service. If I could have given them zero stars I would have done. Utterly inflexible business processes and fee structures which I baulked at ... I have no issues ...
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Comment on agent fees
Penalty fees for every single possible transgression imaginable, fees for the most minor of administrative activities, they're a company with no concept of customer service.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Woods Estate Agents (South West)

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