“I rented a house through this agency and once......”
1 Star Review
Jan 05,2021
By:
'Disappointed tenant'
Jan 05,2021
Branch: Bristol, Ferndene
Services: Lettings (as a Tenant)
Rent PCM: £1350
Would you recommend?: No
Postcode: BS32
Branch: Bristol, Ferndene
Lettings (as a Tenant)
Rent PCM: £1350
Postcode: BS32
0
people found
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I rented a house through this agency and once I had paid the rent and signed the agreement I found the empty property to be dirty, and the inventory remarked that it was NOT CLEAN.
The staff were not interested refused to inspect the house ...
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“A real pleasure in these dreary times, especi......”
5 Star Review
Dec 18,2020
By:
'Barry Turner'
Dec 18,2020
Branch: Bristol, The Piazza, Harbour Road
Services: Lettings (as a Tenant)
Rent PCM: £850
Would you recommend?: Yes
Postcode: BS20
Branch: Bristol, The Piazza, Harbour Road
Lettings (as a Tenant)
Rent PCM: £850
Postcode: BS20
0
people found
this helpful
A real pleasure in these dreary times, especially with Karina !!! Truly helpful, and professional! Also many thanks to the excellent team behind her. No complaints whatsoever !!...
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0
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“I have been so impressed with the service tha......”
5 Star Review
Jun 16,2020
By:
'PAT'
Jun 16,2020
Branch: Bristol, The Piazza, Harbour Road
Services: Lettings (as a Landlord)
Rent PCM: £720
Would you recommend?: Yes
Postcode: BS20
Branch: Bristol, The Piazza, Harbour Road
Lettings (as a Landlord)
Rent PCM: £720
Postcode: BS20
0
people found
this helpful
I have been so impressed with the service that I have received by one particular member of staff at Portishead called Kristina Kay, who has always been helpful, pleasant and not only efficient, but is always professional and courteous. When I have had problems to ...
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0
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“terrible customer service almost impossible t......”
1 Star Review
Apr 14,2020
By:
'tom'
Apr 14,2020
Branch: Bristol, 28 High Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BS20
Branch: Bristol, 28 High Street
Lettings (as a Tenant)
Postcode: BS20
0
people found
this helpful
terrible customer service almost impossible to get on the phone then when you do the problem you have takes forever to get solved or never does. They never answer the phone and when they do pretend to say they cant hear you then carry on ...
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0
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“Really lovely agents- work hard and have grea......”
5 Star Review
Jan 21,2020
By:
'elliot'
Jan 21,2020
Branch: Celevedon, 41 Hill Road
Services: Lettings (as a Tenant)
Rent PCM: £755
Would you recommend?: Yes
Postcode: BS21
Branch: Celevedon, 41 Hill Road
Lettings (as a Tenant)
Rent PCM: £755
Postcode: BS21
0
people found
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Really lovely agents- work hard and have great communication with customers. Take a lot of pride in their work so thank you....
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0
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1 Star Review
Dec 18,2019
By:
'Andrew'
Dec 18,2019
Branch: Bristol, Ferndene
Services: Sales (as a Vendor)
Sold price: £1900
Would you recommend?: No
Postcode: BS32
Branch: Bristol, Ferndene
Sales (as a Vendor)
Sold price: £1900
Postcode: BS32
2
people found
this helpful
Woods (Bradley Stoke) are more than happy to take your money, promise the world and deliver you nothing, not even a call back. Two months on from selling my apartment, I can't get a simple update on where we are. Wish I had read the ...
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2
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“Absolutely shocking!...”
1 Star Review
Sep 19,2019
By:
'Agatha'
Sep 19,2019
Branch: Bristol, The Piazza, Harbour Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BS20
Branch: Bristol, The Piazza, Harbour Road
Lettings (as a Tenant)
Postcode: BS20
0
people found
this helpful
Absolutely shocking! Very incompetent and unhelpful, things take ages to get addressed, do not reply to emails and avoid calls. Poorest customer service I have ever experienced, Agents laugh at their incompetence using the excuse that they never had to deal with a case of ...
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0
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1 Star Review
Jul 06,2019
By:
'K'
Jul 06,2019
Branch: Bristol, 28 High Street
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: BS10
Branch: Bristol, 28 High Street
Sales (as a Buyer)
Postcode: BS10
1
people found
this helpful
Buying a house through Woods has been one of the worst experiences of my life, it’s taken months longer than expected and has left us feeling utterly gutted. Not only did they advise us to use the worst lawyers I’ve ever dealt with ...
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1
people found
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1 Star Review
May 24,2019
By:
'Helen'
May 24,2019
Branch: Bristol, 150 Woodlands Court,
Ash Ridge Road,
Services: Lettings (as a Tenant)
Rent PCM: £725
Would you recommend?: No
Postcode: GL3
Branch: Bristol, 150 Woodlands Court,
Ash Ridge Road,
Lettings (as a Tenant)
Rent PCM: £725
Postcode: GL3
2
people found
this helpful
My partner and I checked out of our property on the 10th of April it is now 24th of May and our deposit is nowhere to be seen. 15th of April I received an email saying that they'd looked at our check out report and ...
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2
people found
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5 Star Review
Apr 03,2019
By:
'Landlord'
Apr 03,2019
Branch: Bristol, Lark Rise, Brimsham Park
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: BS37
Branch: Bristol, Lark Rise, Brimsham Park
Lettings (as a Landlord)
Postcode: BS37
0
people found
this helpful
I had confidence in Chris from our first meeting that he would find us a good tenant as efficiently as possible. One of his strengths was keeping me well informed at every stage of the process, and once a tenant was found he went the ...
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Comment on agent fees
Reasonable for the service provided.
0
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5 Star Review
Mar 06,2019
By:
'Wendy'
Mar 06,2019
Branch: Celevedon, 41 Hill Road
Services: Lettings (as a Tenant)
Rent PCM: £600
Would you recommend?: Yes
Postcode: BS21
Branch: Celevedon, 41 Hill Road
Lettings (as a Tenant)
Rent PCM: £600
Postcode: BS21
0
people found
this helpful
Thanks to Kate and the team for all their help whilst I was a tenant. Always helpful, friendly and happy to offer their support. It was a pleasure working with you! Very best wishes...
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Comment on agent fees
Good
0
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1 Star Review
Feb 19,2019
By:
'House'
Feb 19,2019
Branch: Celevedon, 41 Hill Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: BS21
Branch: Celevedon, 41 Hill Road
Lettings (as a Tenant)
Postcode: BS21
0
people found
this helpful
Problems since the beginning of the tenancy.
Now we just left our house and they are trying to hard to don't give us the deposit.
INCOMPETENT...
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Comment on agent fees
Everything bad. High charges for everything
0
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5 Star Review
Jan 08,2019
By:
'S'
Jan 08,2019
Branch: Bristol, 28 High Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: BS10
Branch: Bristol, 28 High Street
Sales (as a Vendor)
Postcode: BS10
0
people found
this helpful
I opted to use Woods in Westbury on Trym following an awful experience with another agent. From the onset, Tim and his team filled me with confidence as they were so professional. The photographs of my home did it justice, the website description was inviting ...
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Comment on agent fees
The fees were extremely reasonable and competitive with other estate agents in the local area.
0
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5 Star Review
Nov 14,2018
By:
'Anne'
Nov 14,2018
Branch: Bristol, The Piazza, Harbour Road
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode:
Branch: Bristol, The Piazza, Harbour Road
Lettings (as a Landlord)
Postcode:
0
people found
this helpful
Managed to let my property on the marina with in 1 week of it coming on the market. Always so friendly and helpful in the office. I have heard some horror stories from friends who have let properties but so far this is a really positive ...
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0
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1 Star Review
Oct 24,2018
By:
'The'
Oct 24,2018
Branch: Bristol, 150 Woodlands Court,
Ash Ridge Road,
Services: Property Management
Would you recommend?: No
Postcode: BS32
Branch: Bristol, 150 Woodlands Court,
Ash Ridge Road,
Property Management
Postcode: BS32
1
people found
this helpful
Woods and Country Wide are a total Rip Off company demanding high commissions from there contractors ,when carrying out any works upto 20% plus VAT . Contractors not paid for months or even years , They constantly loose invoices and cannot find emails . The staff at the Hub ...
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Comment on agent fees
Fees are a total rip off , very bad .
1
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5 Star Review
Aug 19,2018
By:
'Debbie'
Aug 19,2018
Branch: Bristol, The Piazza, Harbour Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: BS20
Branch: Bristol, The Piazza, Harbour Road
Lettings (as a Tenant)
Postcode: BS20
0
people found
this helpful
Had been looking for a while for a property suitable to rent in Portishead for my elderly Mum. Came across one that was ideal advertised with Woods Estate Agents. From the moment I walked in I was greeted with a smile, Kristina was so helpful, ...
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Comment on agent fees
Good
0
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1 Star Review
Jun 24,2018
By:
'Dissatisfied'
Jun 24,2018
Branch: Bristol, Ferndene
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BS34
Branch: Bristol, Ferndene
Lettings (as a Tenant)
Postcode: BS34
2
people found
this helpful
Please please and please AVOID them!!!
We are currently having the worst experience with Woods as a tenant. The agent managing the property we occupy is so rude and unprofessional. Should I say they do not know housing laws and regulations or they are not ...
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Comment on agent fees
Terrible. Charging fees for references after having paid agency fees!
2
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“Friendly and efficient...”
5 Star Review
Jun 18,2018
By:
'Trevor'
Jun 18,2018
Branch: Bristol, The Piazza, Harbour Road
Services: Lettings (as a Tenant)
Rent PCM: £1200
Would you recommend?: Yes
Postcode: BS20
Branch: Bristol, The Piazza, Harbour Road
Lettings (as a Tenant)
Rent PCM: £1200
Postcode: BS20
0
people found
this helpful
We looked at a number of properties with Woods who were very patient as it took us a while to make our decision,in fact our agent Kristina gave us an idea that made our decision which is now permanent....
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Comment on agent fees
Fees were reasonable
0
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5 Star Review
Jun 13,2018
By:
'Haggis'
Jun 13,2018
Branch: Bristol, The Piazza, Harbour Road
Services: Lettings (as a Tenant)
Rent PCM: £895
Would you recommend?: Yes
Postcode: BS20
Branch: Bristol, The Piazza, Harbour Road
Lettings (as a Tenant)
Rent PCM: £895
Postcode: BS20
2
people found
this helpful
As I use agents throughout the UK, I was pleasantly surprised by the quality of service I received from the staff at the Portishead office. I had initially viewed the company website and subsequently phoned the office to ask about certain properties. A warm friendly ...
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Comment on agent fees
Alas agents fees are part of the equation and Woods charge fairly average fees.
2
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1 Star Review
Apr 02,2018
By:
'Lauralm'
Apr 02,2018
Branch: Bristol, Lark Rise, Brimsham Park
Services: Lettings (as a Tenant)
Rent PCM: £800
Would you recommend?: No
Postcode: BS37
Branch: Bristol, Lark Rise, Brimsham Park
Lettings (as a Tenant)
Rent PCM: £800
Postcode: BS37
1
people found
this helpful
Please, please, please do not use these estate agents if at all possible. They conned is out of money wherever possible, left us with problems for month, one being no heating or hot water for weeks over New Year period. They responded when I complained ...
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1
people found
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“Woods is run by inept agents who falsely advertise their ......”
1 Star Review
Mar 02,2018
By:
'MH'
Mar 02,2018
Branch: Bristol, The Piazza, Harbour Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BS20
Branch: Bristol, The Piazza, Harbour Road
Lettings (as a Tenant)
Postcode: BS20
1
people found
this helpful
Woods is run by inept agents who falsely advertise their properties (wrongly saying our property includes white goods when it doesn't), forget to give you all your keys on check-in (causing us to have to run about to collect them), and who ignore and avoid ...
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1
people found
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“If I could give 0 stars I would. Waitin 2 months before ......”
1 Star Review
Jan 18,2018
By:
'Dan'
Jan 18,2018
Branch: Bristol, 150 Woodlands Court,
Ash Ridge Road,
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BS7
Branch: Bristol, 150 Woodlands Court,
Ash Ridge Road,
Lettings (as a Tenant)
Postcode: BS7
3
people found
this helpful
If I could give 0 stars I would. Waitin 2 months before responding about deposit and then tried to steal it from us. Luckily TDS stepped in and ruled in our favour. And if you are a landlord, beware - they left a slight leak in the ...
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Comment on agent fees
Bad
3
people found
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“Heed these words of warning very,very carefully. It could ......”
1 Star Review
Jan 17,2018
By:
'Unbelievably'
Jan 17,2018
Branch: Celevedon, 41 Hill Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BS48
Branch: Celevedon, 41 Hill Road
Lettings (as a Tenant)
Postcode: BS48
3
people found
this helpful
Heed these words of warning very,very carefully. It could well leave you with months and months if headache even once you have parted ways. Do not whatever you do use this company. Woods are a total disgrace in every sense, no customer service, no ...
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Comment on agent fees
Bad
3
people found
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“My grand daughter arranged a viewing of a flat in ......”
1 Star Review
Aug 28,2017
By:
'A'
Aug 28,2017
Branch: Bristol, The Piazza, Harbour Road
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: BS48
Branch: Bristol, The Piazza, Harbour Road
Lettings (Prospective customer)
Postcode: BS48
3
people found
this helpful
My grand daughter arranged a viewing of a flat in Nailsea and took time off work to attend. Her partner traveled a round trip from Birmingham of 150 miles and my wife and I went with them to give any advice needed. At 3.30pm, time of ...
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3
people found
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“I've been meaning to review these agents for some time ......”
1 Star Review
Aug 15,2017
By:
'Peter'
Aug 15,2017
Branch: Bristol, 150 Woodlands Court,
Ash Ridge Road,
Services: Property Management
Would you recommend?: No
Postcode: BS
Branch: Bristol, 150 Woodlands Court,
Ash Ridge Road,
Property Management
Postcode: BS
1
people found
this helpful
I've been meaning to review these agents for some time now, and it's interesting to see that tenants seem to have much the same experience that I had as a landlord. AVOID. On various occasions I was charged out the blue for nothing, repairs I'd ...
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1
people found
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“The worst estate agents I've ever rented through. They don't ......”
1 Star Review
Aug 09,2017
By:
'M'
Aug 09,2017
Branch: Bristol, Ferndene
Services: Lettings (as a Tenant)
Rent PCM: £795
Would you recommend?: No
Postcode: BS32
Branch: Bristol, Ferndene
Lettings (as a Tenant)
Rent PCM: £795
Postcode: BS32
8
people found
this helpful
The worst estate agents I've ever rented through. They don't follow law and legislation. I have had no hot water for over 3 weeks now and all I keep hearing is a promise of a call back which never comes. Can't wait to get out of ...
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Comment on agent fees
Ridiculous agent fees, completely made up to line their pockets.
8
people found
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“Check out took place on 3rd April, deposit FINALLY received ......”
1 Star Review
May 30,2017
By:
'Anonymous'
May 30,2017
Branch: Bristol, 150 Woodlands Court,
Ash Ridge Road,
Services: Lettings (as a Tenant)
Rent PCM: £600
Would you recommend?: No
Postcode: BS11
Branch: Bristol, 150 Woodlands Court,
Ash Ridge Road,
Lettings (as a Tenant)
Rent PCM: £600
Postcode: BS11
1
people found
this helpful
Check out took place on 3rd April, deposit FINALLY received on 25th May. Towards the end of my tenancy I was told the deposit would be refunded within 10 working days, clearly that didn't happen. I was told that the refund had been processed on 5th ...
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Comment on agent fees
Higher charges than any other local estate agents
1
people found
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“So far i've waited over a month for the return ......”
1 Star Review
Apr 25,2017
By:
'Uncle'
Apr 25,2017
Branch: Celevedon, 41 Hill Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BS21
Branch: Celevedon, 41 Hill Road
Lettings (as a Tenant)
Postcode: BS21
4
people found
this helpful
So far i've waited over a month for the return of my deposit; quite a bit longer than the agreed 10 days. Admittedly there was a bit of stuff I missed in the clear up, but that was rectified after getting notification.
They've charged me £110 to ...
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Comment on agent fees
SO MANY FEES. Checking out fee, reference fee, breathing fee...
4
people found
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“Worst renting experience. Woods not only rip you off, but ......”
1 Star Review
Mar 29,2017
By:
'Tenant120'
Mar 29,2017
Branch: Bristol, Ferndene
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BS32
Branch: Bristol, Ferndene
Lettings (as a Tenant)
Postcode: BS32
8
people found
this helpful
Worst renting experience. Woods not only rip you off, but they never take complaints seriously. We have been living with extremely bad mould in our property for a year affecting our health. We contacted Woods who hung up on us, laughed at us down the ...
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Comment on agent fees
Bad
8
people found
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“There's nothing like great customer service and my recent experience ......”
1 Star Review
Mar 08,2017
By:
'Dissatisfied'
Mar 08,2017
Branch: Bristol, Lark Rise, Brimsham Park
Services: Lettings (as a Tenant)
Rent PCM: £1100
Would you recommend?: No
Postcode: BS37
Branch: Bristol, Lark Rise, Brimsham Park
Lettings (as a Tenant)
Rent PCM: £1100
Postcode: BS37
3
people found
this helpful
There's nothing like great customer service and my recent experience with Woods was nothing like great customer service. If I could have given them zero stars I would have done. Utterly inflexible business processes and fee structures which I baulked at ... I have no issues ...
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Comment on agent fees
Penalty fees for every single possible transgression imaginable, fees for the most minor of administrative activities, they're a company with no concept of customer service.
3
people found
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