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    Matt Driscoll
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    Robert Jarvis
Our sales team, Woodcock Holmes Estate Agents was launched in 2002 by our Directors Adrian Woodcock and Neil Holmes.and later followed by Woodcock Holmes Property Management who deal with all lettings and maintenance needs.

33 Broadway
Peterborough
Cambridgeshire
PE1 1SQ
01733 557365

 
Website not available

Properties for sale
Properties for rent
Apr 22,2015
Minithumbdown
By:
Apr 22,2015
1 people found
this helpful
Been with them 4 years and after all this time i get a rude and confrontational letter chasing for £15 The attitude of the staff is £tough luck you owe us the money. They are happy to email tenants about renewing tenancies or texting or calling a home number and leaving a message WHEN it suits them, However sending threatening letters over s simple admin error (on my part i admit) threatening to proceed further with this matter and threatening extra charges if they dont get the mone...
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Was this helpful? Yes
Jan 12,2015
Minithumbup
By:
Jan 12,2015
0 people found
this helpful
I used this company to help us find a tenant i found them to be extremely professional and managed to find a tenant for us very quickly. The staff there are so friendly and down to earth and i find them so easy to use....
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Comment on agent fees
The fees this agent charged us were very competitive and value for money
Was this helpful? Yes
May 07,2014
Minithumbdown
By:
May 07,2014
3 people found
this helpful
Terrible agent; staff is used to lie to cover their backs. They lied from day 1 when we arranged the view, and they showed us a run down house that they promised they would professionally clean before the tenancy started, at the end we had to choose a different house but it didnt stopped there, they continued to lie and be very agressive. The landlord decided to sell the property and the inneficiency of woodcock only aggravated the situation. We moved out of the property but the lies continue...
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Was this helpful? Yes
By: Matthew Driscoll
Jan 12, 2015
View all comments (1)
Woodcock Holmes are a very professional and successful Letting Agency in Peterborough we take customer service issues very seriously and are very disappointed to read your comments. We work hard on a daily basis to try and ensure all of our properties are in good condition and are ready for tenants to move in to. Sometimes if someone moves in shortly after a tenant moves out the house might not be up to the expected condition. We will work extremely hard with both the landlord and the tenant to ....
Apr 14,2014
Minithumbdown
By:
Apr 14,2014
2 people found
this helpful
The boiler in my property stopped workimg due to corrosion on the heating elements. The maintenance company employed by Woodcock did not repair the issue, just instructed me to reset the fuse each time it tripped out. A window was broken in my property due to the poor conditions of the frames (rotton wood, not PVC) I raised the issue with 3 different members of staff in the Peterborough office who all said that they would contact the landlord on my behalf and have the issue rectified. Instead, ...
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What agent could do to change your mind?
They need to instill a basic level of customer service in their staff ( call backs promised and not received, issues reported but then ignored) I would never advuse anyone to use them in the future and I would actively try to dissuade anyone from using them.
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Dec 12,2013
Minithumbdown
By:
Dec 12,2013
2 people found
this helpful
Living room was redecorated before I moved in. Decorators had left the curtain rails on the floor. Immersion heater not working. Contacted Woodcock on 1st July and asked them to rectify. In September Two of the rings on the hob failed and one of the other two started to play up. Contacted Woodcock and asked them to fix. Made several calls since, various promises made but as of 12/12/2013 nothing has happened at all. These guys are only interested in rent collection, not maintenance. Avoid them....
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What agent could do to change your mind?
Maintain property to a suitable standard
Was this helpful? Yes
By: Matthew Driscoll
Jan 12, 2015
View all comments (1)
Im sorry to hear that you were not happy with your experience of Woodcock Holmes we pride ourselves on our customer service and are very disappointed to hear that we have a client who was dissatisfied. Woodcock Holmes work as a letting agency and assist landlords and tenants in getting and keeping properties up to scratch however we can not carry out any works on properties without the landlords authority. We will always try and ensure maintenance is done on the property in a speedy manner but c....
Areas covered
  • PE1
  • PE2
  • PE3
  • PE4
  • PE6
  • PE7
  • PE8

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Agent Fees

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Last updated at 4:00 PM 01/12/2016 by Robert Doughty

Complaints Procedure

If you wish to raise a complaint or have any concerns please do not hesitate to call or email our office for one of our managers to help
Last updated at 4:00 PM 01/12/2016 by Robert Doughty

Awards won by Woodcock Holmes Estate Agents Limited

Individual Branch Awards

Matt Driscoll - upload your photo Matt Driscoll
Lettings Manager
2 reviews

About Matt No description set View full profile
Robert Jarvis - no image available Robert Jarvis
Sales manager
0 reviews

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