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Wolfs Residential Lettings

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“ Avoid... ”

Apr 02,2018
Minithumbup
By: 'L'
Apr 02,2018
0 people found
this helpful
we rented with Wolfs and it was an awful experience! So many problems with the flat in the first place, they took forever to fix. Came home to a leak in our kitchen ceiling which took TWO MONTHS to fix! The ceiling ended up falling ...
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Was this helpful? Yes
Jan 31,2018
Minithumbdown
By: 'Rat'
Jan 31,2018
2 people found
this helpful
Been renting with this agency for more than 6 months Absolutely out of order: white goods stop working, you have to literally follow it up as there will be no effort from them to provide the service efficiently and promptly. Basically, it's as if you ...
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Was this helpful? Yes
Nov 25,2017
Minithumbdown
By: 'X Wang'
Nov 25,2017
0 people found
this helpful
As a tenant, they proved to be a terrible letting agency. They're so unprofessional, terrible at communicating and have no regard towards their tenants. I complained about them not communicating with us. After this, they conveniently didn't send us information about the check ...
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Comment on agent fees
The agency fees were low but I don't think they deserve any of they money we paid.
Was this helpful? Yes
Jul 31,2017
Minithumbdown
By: 'Avoid Wolfs!'
Jul 31,2017
0 people found
this helpful
Possibly one of the worst companies I have ever had the displeasure of being involved with. Although me and my partner were prospective buyers and I understand therefore Wolfs weren't acting with our best interests as we weren't the client, the sheer number of lies, ...
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Was this helpful? Yes
Jun 02,2017
Minithumbdown
By: 'Trendafilka Nemska'
Jun 02,2017
1 people found
this helpful
Absolutely foul customer service, poor response. At some point my e-mails were completely ignored by the agents from the city center office. Definitely wouldn't recommend....
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Was this helpful? Yes
May 17,2017
Minithumbup
By: 'Sarah'
May 17,2017
0 people found
this helpful
I have rented out 2 flats with Wolfs in the city centre and have found them to be excellent in every way. Very helpful on what to do to improve flats for the tenants. Quick to rent the flats out and very pro-active. They use an ...
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Comment on agent fees
Well worth the money.
Was this helpful? Yes
Dec 24,2016
Minithumbdown
By: 'Wolfs! Worst agency ever!'
Dec 24,2016
5 people found
this helpful
Worst agency ever! Thiefs, liars! If You will hand then your move out notice, You will became their enemy no1. They will try to charge You on the end of tenanty for everything! Doesnt matter if that Was Your fault. I will never recomend them! ...
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Comment on agent fees
Bad
Was this helpful? Yes
Dec 16,2016
Minithumbdown
By: 'Jo'
Dec 16,2016
3 people found
this helpful
Absolute joke of agents. My boiler has been playing up over the last few days, and this is the second night they have left me to sleep in an unheated house so far. I am disabled and have made clear to them that the cold ...
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Comment on agent fees
Would be ok if the fees meant you go a decent service.
Was this helpful? Yes
Sep 29,2016
Minithumbdown
By: 'Dmitry'
Sep 29,2016
2 people found
this helpful
I was with the Wolf's for 3 and a half years and predominantly dealt with Lorraine and Lin. Firstly when we moved in the house was very dirty. Walls - my wife spent hours cleaning them. Kitchen appliances and shelving were covered in fat and generally ...
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Was this helpful? Yes
Aug 04,2016
Minithumbdown
By: 'Sara'
Aug 04,2016
0 people found
this helpful
The person who took me for viewing was rude and disrespectful ! No respect to customers what so ever! In the viewing he gave me and my husband 8min to view the flat then he let us out coz he is having another viewing! And the ...
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Was this helpful? Yes
Aug 04,2016
Minithumbdown
By: 'Soso'
Aug 04,2016
0 people found
this helpful
Such a rude and disrespectful person! No respect to customers what so ever! In the viewing he gave me and my husband 8min to view the flat then he let us out coz he is having another viewing! And the other day on the phone ...
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Was this helpful? Yes
Jul 31,2016
Minithumbdown
By: 'JL'
Jul 31,2016
0 people found
this helpful
Completly ignorant and rude !!! Harrassing me , making falls accusations !!!! Now they are trying to make me end up homeless ! Please do be warn !!!! Never ever in my life came across such an unproffessional group of people . Dont be fooled by low admin fees like I ...
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What agent could do to change your mind?
low fees but apoalong service so not worth it !!!
Attached Files
Comment on agent fees
low fees but apoalong service so not worth it !!!
Was this helpful? Yes
Apr 20,2016
Minithumbdown
By: 'Beverley'
Apr 20,2016
5 people found
this helpful
Lin never replies to emails. We ring and get told she'll ring us back - never happens. Not renewing current contract because of her poor customer service. James showed us round the house originally and is sympathetic on the phone but still can't get Lin ...
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What agent could do to change your mind?
Ok
Attached Files
Comment on agent fees
Ok
Was this helpful? Yes
Nov 28,2015
Minithumbdown
By: 'Wolfs, Harborne'
Nov 28,2015
6 people found
this helpful
I have rented a property with Wolfs for 3 years and kept the property in excellent condition. They are now refusing to give me my deposit back and sending pictures of every little detail. I have been at the property for 3 years and they do not ...
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What agent could do to change your mind?
Terribe, refusing to give back deposit.
Attached Files
Comment on agent fees
Terribe, refusing to give back deposit.
Was this helpful? Yes
Nov 02,2015
Minithumbup
By: 'Loretta'
Nov 02,2015
2 people found
this helpful
I thoroughly enjoyed my time at Britannic Park. The Wolfs Harborne team were always pleasant to deal with and very responsive and supportive. I always received quick responses to queries and they were always very helpful....
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Was this helpful? Yes
Sep 02,2015
Minithumbup
By: 'Moving_to_Straya'
Sep 02,2015
0 people found
this helpful
I wouldn't usually write a review but when an agent is good in a market that is populated by many that are bad and some that are best described as cowboys, it feels like an injustice not to. Wolfs were a great estate agent! Fees ...
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Comment on agent fees
As in the main review, the fees were good. I thought the initial fees were reasonable and less than many others we looked at and that the renewal fees were extremely good value. The terms of the contract offered were also very good and the agent was very willing to ask the Landlord about flexible terms.
Was this helpful? Yes
Aug 18,2015
Minithumbup
By: 'Rebecca'
Aug 18,2015
1 people found
this helpful
We were renting through Wolf's for 2.5 years and they have been fantastic agents. We had a few little issues with tiles in the bathroom coming down and a stone from the road breaking our front window which were all resolved very quickly, sometimes the same ...
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Was this helpful? Yes
Aug 14,2015
Minithumbup
By: 'Susan Wildw'
Aug 14,2015
1 people found
this helpful
All the wolfs team were helpful, pleasant and effective.They made sure that repairs were dealt with always gave plenty of notice when new potential tennants wa ted to view....
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Was this helpful? Yes
Aug 05,2015
Minithumbup
By: 'George'
Aug 05,2015
1 people found
this helpful
Have been renting for 2 years through Wolf's Harborne, dealing with Lin and Lorraine. Have received excellent service and help during this time. When moving out at the end of July had no problems with hand over and deposit returned immediately...
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Was this helpful? Yes
Feb 05,2015
Minithumbdown
By: 'TJ'
Feb 05,2015
7 people found
this helpful
House had sewage leaking into back garden when moving in. Initial inventory was minimal which came back to bite us. Tried to claim several hundred pounds out of out deposit for damage that was already present. Very rude and forceful when discussing deposit. Threatened legal ...
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What agent could do to change your mind?
Not try to steal our deposit
Attached Files
Was this helpful? Yes
Feb 04,2015
Minithumbup
By: 'Sue Lewendon'
Feb 04,2015
0 people found
this helpful
Wolfs have been my lettings for years. They are a very professional team. Their staff turn over must be low to non-existent. I've always dealt with the same team members who, over the years, have got to know me and my flat. They have always ...
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Comment on agent fees
Pretty straight forward.
Was this helpful? Yes
Nov 01,2014
Minithumbup
By: 'Rob pritchett'
Nov 01,2014
2 people found
this helpful
Wolfs where great to start with but once we handed our notice in we felt that we where then not listened to. We told them that the heating was playing up and they just shrugged it off. We was only telling them so they could ...
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Was this helpful? Yes
Aug 20,2014
Minithumbup
By: 'Manobi'
Aug 20,2014
0 people found
this helpful
We rented the property from Wolfs and the same was fully managed by them. The team that handled all the management and documentation was outstanding. They were always ready to help and had a smile on their faces whenever we needed anything. We have used ...
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Was this helpful? Yes
May 05,2014
Minithumbdown
By: 'Peedoffpunter'
May 05,2014
11 people found
this helpful
Just don't bother phoning the office. If I had missed any rent maybe I could understand why they were so staggeringly rude, alas they don't have that excuse. Nothing is ever their fault, they blame the landlord for everything. Interestingly they even blame the landlord ...
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Was this helpful? Yes
Apr 14,2014
Minithumbdown
By: 'Legal Action'
Apr 14,2014
10 people found
this helpful
I will never, ever recommend this agency to anybody. As a tenant of theirs for 3 years, they were unhelpful in every sense of the word. My rent was paid on time, and it wasn\'t cheap, yet when it came to leaving they claimed they ...
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What agent could do to change your mind?
Treated me like a human being. I am a young professional, not DSA, never missed a payment or rent and yet I was treated like dirt. The impression very much was they took my money and wanted nothing more than to sit at their desks. In fact, if you go in to their office time how long it takes for someone to acknowledge you, makes you feel like a truly valued customer...
Attached Files
Was this helpful? Yes
Oct 17,2013
Minithumbup
By: 'Amy'
Oct 17,2013
2 people found
this helpful
I have found Wolf\'s to be fantastic. I first looked at properties with them before Christmas, but went with another lettings agent (who were less than fantastic) and then six months later when I was looking for a new place, I was pleasantly surprised ...
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Was this helpful? Yes
By: Rad Vuckovic
Oct 17, 2013
View all comments (1)
Amy, Thank you so much for taking the time and trouble to send this in.We really do pride ourselves on customer service and a friendly,professional approach to residential lettings.All too often people are eager to complain but only rarely do clients take the trouble to say "thank you" Very much appreciated. ...
Jun 10,2013
Minithumbup
By: 'Mrs Yael Walsh'
Jun 10,2013
0 people found
this helpful
I have been dealing with Wolf\'s for the last 12 years; I wave found the staff very friendly and reliable. Any queries on my side or the tenants is dealt with promptly. I have had to come into the office on a few occasions and ...
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Was this helpful? Yes
Jun 02,2013
Minithumbup
By: 'Mike Miller'
Jun 02,2013
0 people found
this helpful
Having used Wolfs to manage my portfolio whilst in the UK I had no reservations when I moved to Australia. They have always acted in my best interests. The staff are all very knowledgeable, helpful and friendly. I receive rents on time, maintenance issues are ...
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Was this helpful? Yes
May 31,2013
Minithumbup
By: 'Helmut Winkler'
May 31,2013
0 people found
this helpful
Radovan Vuckovich helped me to find two flats. Ian Park completely designed and furnished one of them with great success. Both flats have been let without problems for many year. Wolfs are taking complete care of all aspects without prompting. One of the bathrooms needed ...
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Was this helpful? Yes
May 26,2013
Minithumbdown
By: 'Mr Mirza'
May 26,2013
12 people found
this helpful
Long term tenant. Tried to avoid phoning their office for anything due to condescending and patronising staff. James is quite frankly rude and should not be allowed to have any dealings with the public. As a healthcare worker who serves the public and deals with ...
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Was this helpful? Yes



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
12 0 9 20 0 0 0 1 2 3

Agent Fees

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Complaints Procedure

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Firm Widgets

My widgets

Harborne
110 Station Road, Birmingham B17 9LS
(27)
Office 1
Weekin Works, 112-116 Parkhill Rd Harborne, Birmingham B17 9HD
(10)
Paradise Street
35 Paradise Street, Birmingham B1 2AJ
(10)


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