Wolfs Residential Lettings

we rented with Wolfs and it was an awful experience! So many problems with the flat in the first place, they took forever to fix. Came home to a leak in our kitchen ceiling which took TWO MONTHS to fix! The ceiling ended up falling through onto our kitchen work tops and we later found that it was ... Read Full Review

Been renting with this agency for more than 6 months Absolutely out of order: white goods stop working, you have to literally follow it up as there will be no effort from them to provide the service efficiently and promptly. Basically, it's as if you are a big burden to them and they are doing ... Read Full Review

As a tenant, they proved to be a terrible letting agency. They're so unprofessional, terrible at communicating and have no regard towards their tenants. I complained about them not communicating with us. After this, they conveniently didn't send us information about the check out. When I ... Read Full Review

Possibly one of the worst companies I have ever had the displeasure of being involved with. Although me and my partner were prospective buyers and I understand therefore Wolfs weren't acting with our best interests as we weren't the client, the sheer number of lies, the incompetence and the fact ... Read Full Review

Absolutely foul customer service, poor response. At some point my e-mails were completely ignored by the agents from the city center office. Definitely wouldn't ... Read Full Review

I have rented out 2 flats with Wolfs in the city centre and have found them to be excellent in every way. Very helpful on what to do to improve flats for the tenants. Quick to rent the flats out and very pro-active. They use an independant inventory company who photo all the faults, which they ... Read Full Review

Worst agency ever! Thiefs, liars! If You will hand then your move out notice, You will became their enemy no1. They will try to charge You on the end of tenanty for everything! Doesnt matter if that Was Your fault. I will never recomend them! Do not deal with ... Read Full Review

Absolute joke of agents. My boiler has been playing up over the last few days, and this is the second night they have left me to sleep in an unheated house so far. I am disabled and have made clear to them that the cold significantly worsens my condition, and leaves me at risk. There has been no ... Read Full Review

I was with the Wolf's for 3 and a half years and predominantly dealt with Lorraine and Lin. Firstly when we moved in the house was very dirty. Walls - my wife spent hours cleaning them. Kitchen appliances and shelving were covered in fat and generally dirty. When we complained their response was ... Read Full Review

Such a rude and disrespectful person! No respect to customers what so ever! In the viewing he gave me and my husband 8min to view the flat then he let us out coz he is having another viewing! And the other day on the phone he was blunt and disrespectful I couldn't believe what I was hearing!! We ... Read Full Review

The person who took me for viewing was rude and disrespectful ! No respect to customers what so ever! In the viewing he gave me and my husband 8min to view the flat then he let us out coz he is having another viewing! And the other day on the phone he was blunt and disrespectful I couldn't believe ... Read Full Review

Completly ignorant and rude !!! Harrassing me , making falls accusations !!!! Now they are trying to make me end up homeless ! Please do be warn !!!! Never ever in my life came across such an unproffessional group of people . Dont be fooled by low admin fees like I was . Do your researching first ... Read Full Review

Lin never replies to emails. We ring and get told she'll ring us back - never happens. Not renewing current contract because of her poor customer service. James showed us round the house originally and is sympathetic on the phone but still can't get Lin to ring us ... Read Full Review

I have rented a property with Wolfs for 3 years and kept the property in excellent condition. They are now refusing to give me my deposit back and sending pictures of every little detail. I have been at the property for 3 years and they do not allow for wear and tear. The agent is rude, using ... Read Full Review

I thoroughly enjoyed my time at Britannic Park. The Wolfs Harborne team were always pleasant to deal with and very responsive and supportive. I always received quick responses to queries and they were always very ... Read Full Review

I wouldn't usually write a review but when an agent is good in a market that is populated by many that are bad and some that are best described as cowboys, it feels like an injustice not to. Wolfs were a great estate agent! Fees were very reasonable – especially for renewing contracts. ... Read Full Review

We were renting through Wolf's for 2.5 years and they have been fantastic agents. We had a few little issues with tiles in the bathroom coming down and a stone from the road breaking our front window which were all resolved very quickly, sometimes the same day that we phoned! We looked after to ... Read Full Review

All the wolfs team were helpful, pleasant and effective.They made sure that repairs were dealt with always gave plenty of notice when new potential tennants wa ted to ... Read Full Review

Have been renting for 2 years through Wolf's Harborne, dealing with Lin and Lorraine. Have received excellent service and help during this time. When moving out at the end of July had no problems with hand over and deposit returned ... Read Full Review

House had sewage leaking into back garden when moving in. Initial inventory was minimal which came back to bite us. Tried to claim several hundred pounds out of out deposit for damage that was already present. Very rude and forceful when discussing deposit. Threatened legal action and refused to ... Read Full Review