Winnard & Brown

View all comments (1) Thanks Michael, its been a pleasure to have you on board with us at Winnard & Brown. ...

View all comments (1) Thank you so much for your kind word Laura, it is very much appreciated. All the best for the future Craig Winnard ...

View all comments (1) Thank you Natalie for your positive review, it is very much appreciated ...

View all comments (3) It is regrettable that you feel the need to be so unreasonable and quite frankly rude and disrespectful in your latest comments. We run a fair and honest business and I re-iterate that we do not benefit from deposit deductions in anyway whatsoever. Any deductions made are always accounted for and are purely for dilapidations or outstanding rent only. The tenancy is between the tenant and landlord. If a landlord requests compensation for dilapidations caused, then it is our role to ne ...

View all comments (1) Thank you very much Paul and Melissa for taking the time to write such a kind review. ...

View all comments (1) Thank you so much for your kind review Sarah. Both Holly and Zoe said that you were great to deal with and they were more than happy to help. ...

View all comments (4) Marcel, In an email in February you thanked us for our comprehensive check out report relating to the property and after negotiations you agreed to pay compensation for dilapidation's caused during your tenancy. I re-iterate, if you did not agree, we cannot simply take your deposit; that would be breaking the law. But you did agree. Again, if you did not agree then you were entitled to a FREE independent arbitration, of which you were well aware. With regard to the 5 days rent th ...

View all comments (1) May we apologise for any inconvenience in this matter. Having looked into the circumstances further it appears that we did take an application late the evening before your viewing. Unfortunately the message to our accompanied viewer to cancel your viewing was only picked up after your viewing took place. I understand that our accompanied viewer later explained what had happened and made every attempt to provide an alternative. We are sorry that on this occasion it was not possible, but we would ...

View all comments (1) Thank you so much Carol for your kind words. ...

View all comments (3) We have over 2000 clients on our system and unfortunately we are unable to search 'RS' to find out who you are to enable us to provide a fair response to this specific case. However, we can confirm that before any tenant takes possession of a property, a photographic and written inventory is provided as proof of the condition of the property. When a tenant vacates, the same inventory is used to compile a check out report, allowing for fair wear and tear. If there are dilapidations at the ...

View all comments (3) Thank you for providing your identity to allow us to respond properly. When you took possession of the property you were provided with a photographic and written inventory as proof of the condition of the property. When you vacated the same inventory was used to compile a check out report allowing for fair wear and tear. Unfortunately when you vacated, the inventory evidenced that further cleaning and garden maintenance was required. As a result the landlord requested that the works be c ...

View all comments (1) Hi Danny, I thank you for your comments. Having looked into this matter further I am satisfied that you received all of the correct documentation regarding your legal obligation surrounding your agreement reverting to a Statutory Periodic Agreement. The associated documents provide information regarding the notice period and are also printed in red and underlined so as to stand out and avoid any confusion. We are totally confused as to why you would comment that you were treated like squat ...

View all comments (1) We thank you for your comments and note that after making these comments you did actually use Winnard & Brown again. Having looked into your comments further we understand that you provided the tenant with your contact details and so they did make contact direct with you without our knowledge. As a result you provided them with contact details of British Gas cover. With regard to the 'certain problems' that you relate to, I did explain at the valuation and several times afterwards t ...