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Winnard & Brown

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“ Highly Professional... ”

May 23,2018
Minithumbup
By: 'Jeff'
May 23,2018
0 people found
this helpful
Winnard & Brown have provided me with full management services on my leased properties for more than 10 years. They provide considerate expert advice and have the capacity and capability to quickly resolve any issues as and when they arise....
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Comment on agent fees
Fees are inline with market rates
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“ mr david shawcross... ”

May 23,2018
Minithumbup
By: 'david shawcross'
May 23,2018
0 people found
this helpful
I have been with winnard & brown for the past 6 years, i have a management contract with them. they have been professional throughout the whole time and have dealt with my property perfectly, all i have had to do is confirm e mails, they do ...
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Comment on agent fees
well worth the money - good
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“ No 1... ”

May 23,2018
Minithumbup
By: 'Mr and Mrs Jennings'
May 23,2018
0 people found
this helpful
Winnard and Brown have proven to myself that they are THE best letting agent in Wigan. We have been with them since 2015. A high level of customer service is always recieved no matter if over the telephone or via email. Every aspect of managing my ...
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Comment on agent fees
Very pleased with the the fees charged. Worth every penny.
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“ Craig Winnard... ”

Apr 16,2018
Minithumbup
By: 'Michael Mcilorum'
Apr 16,2018
0 people found
this helpful
Craig and the staff at Winnard and Brown have been extremely helpful and made things easier than expected. In contact with me constantly with updates and to check everything is ok highly recommend them!...
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By: Craig Winnard
Apr 19, 2018
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Thanks Michael, its been a pleasure to have you on board with us at Winnard & Brown. ...

“ Fantastic agent... ”

Apr 14,2018
Minithumbup
By: 'Laura davies'
Apr 14,2018
0 people found
this helpful
I would like to take the time to truly thank Winnard & Brown, for their help over the past 10 years of being a tennant with this fantastic agency. I first started renting in standish in 2007, after moving from Liverpool to this lovely village on my ...
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Comment on agent fees
Fantastic agency
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By: Craig Winnard
Apr 15, 2018
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Thank you so much for your kind word Laura, it is very much appreciated. All the best for the future Craig Winnard ...

“ Fantastic Agent!... ”

Apr 13,2018
Minithumbup
By: 'Thompson Renter'
Apr 13,2018
0 people found
this helpful
I have been renting with Winnard and Brown for over 10 years now. have always been professional and a pleasure to deal with. Love my landlord, keep up the good work guys!...
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Comment on agent fees
Found they were a little cheaper than most agents
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By: Craig Winnard
Apr 16, 2018
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Thank you Natalie for your positive review, it is very much appreciated ...

“ BEWARE - Complete cowboys... ”

Apr 12,2018
Minithumbdown
By: 'RM'
Apr 12,2018
6 people found
this helpful
I have rented for over 10 years and Winnard and Brown are the most unprofessional agency I have ever had to deal with. Firstly I put my application in for a property and the agency said the price had gone up by another £100 a month because ...
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By: Craig Winnard
Apr 15, 2018
View all comments (3)
It is regrettable that you feel the need to be so unreasonable and quite frankly rude and disrespectful in your latest comments. We run a fair and honest business and I re-iterate that we do not benefit from deposit deductions in anyway whatsoever. Any deductions made are always accounted for and are purely for dilapidations or outstanding rent only. The tenancy is between the tenant and landlord. If a landlord requests compensation for dilapidations caused, then it is our role to ne ...

“ Really good service... ”

Apr 09,2018
Minithumbup
By: 'paul&mellisa'
Apr 09,2018
2 people found
this helpful
Triple A service from signing tenancy agreement, to maintenance and repair assistance. All queries are dealt with really fast. All office, staff, maintenance team and Darren himself are a pleasure to deal with. Great communication and always deal with any contact from us really quickly. ...
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Comment on agent fees
good
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By: Craig Winnard
Apr 09, 2018
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Thank you very much Paul and Melissa for taking the time to write such a kind review. ...

“ 5* Service... ”

Apr 09,2018
Minithumbup
By: 'Sarah'
Apr 09,2018
3 people found
this helpful
5 Star service. I have been a tenant for over 10 years and have had contracts with several letting agents within this time. My partner and I have always said there is a huge gap in the market for a good letting agents as unfortunately we had ...
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Comment on agent fees
good
Was this helpful? Yes
By: Craig Winnard
Apr 09, 2018
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Thank you so much for your kind review Sarah. Both Holly and Zoe said that you were great to deal with and they were more than happy to help. ...

“ Beware !... ”

Mar 26,2018
Minithumbdown
By: 'TheScarab'
Mar 26,2018
2 people found
this helpful
This agent uses a ploy to make 'fictitious' deductions from your bond. The company they use to protect it are totally ineffective and play no part in protecting it. If you rent from this company expect huge deductions at the end of your tenancy. His ...
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Comment on agent fees
All in all - very expensive
Attachments

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By: Craig Winnard
Apr 12, 2018
View all comments (4)
Marcel, In an email in February you thanked us for our comprehensive check out report relating to the property and after negotiations you agreed to pay compensation for dilapidation's caused during your tenancy. I re-iterate, if you did not agree, we cannot simply take your deposit; that would be breaking the law. But you did agree. Again, if you did not agree then you were entitled to a FREE independent arbitration, of which you were well aware. With regard to the 5 days rent th ...
Jan 22,2018
Minithumbdown
By: 'Cmerrills'
Jan 22,2018
2 people found
this helpful
Had a viewing booked in for about a week, went to view on Saturday and really liked the property. Once we got home we went online to have another look before deciding that we would go for it, only to see that it had been ...
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By: Craig Winnard
Feb 07, 2018
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May we apologise for any inconvenience in this matter. Having looked into the circumstances further it appears that we did take an application late the evening before your viewing. Unfortunately the message to our accompanied viewer to cancel your viewing was only picked up after your viewing took place. I understand that our accompanied viewer later explained what had happened and made every attempt to provide an alternative. We are sorry that on this occasion it was not possible, but we would ...
Jan 16,2018
Minithumbup
By: 'Carol'
Jan 16,2018
1 people found
this helpful
I have been renting with Winnard Brown for almost 3 years now and can not fault anything ! I have needed a few repairs/replacements doing and the service was excellent and quick. The staff are helpful, professional and polite....
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Comment on agent fees
Fees are acceptable
Was this helpful? Yes
By: Craig Winnard
Apr 04, 2018
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Thank you so much Carol for your kind words. ...
Oct 29,2017
Minithumbdown
By: 'RS'
Oct 29,2017
3 people found
this helpful
Avoid. Terrible experience renting through Winnard & Brown from start to finish. Would not recommend this company or use in the future....
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By: Craig Winnard
Apr 09, 2018
View all comments (3)
We have over 2000 clients on our system and unfortunately we are unable to search 'RS' to find out who you are to enable us to provide a fair response to this specific case. However, we can confirm that before any tenant takes possession of a property, a photographic and written inventory is provided as proof of the condition of the property. When a tenant vacates, the same inventory is used to compile a check out report, allowing for fair wear and tear. If there are dilapidations at the ...
Oct 28,2017
Minithumbup
By: 'Stuart Cooper'
Oct 28,2017
2 people found
this helpful
I have been using the services of Winnard & Brown for the past 4 years and have since recommended their services to others. I find them to be a friendly but professional team who are always able to provide an excellent service to meet my needs ...
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Oct 18,2017
Minithumbup
By: 'D Hewlett'
Oct 18,2017
3 people found
this helpful
Winnard & Brown have been looking after my properties for over 10 years. During that time I have been extremely satisfied with the service I have received from the company. Key points being: 1. Selection of tenants - excellent. 2: Very comprehensive and thorough inventory check in and ...
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Comment on agent fees
The fee's are very transparent and competitive.
Was this helpful? Yes
Oct 05,2017
Minithumbup
By: 'Cristian'
Oct 05,2017
3 people found
this helpful
I write to praise the quality of the services by my landlord Craig Winnard at Winnard and Brown. We let a really well-kept house in every detail, really beautiful and of great quality. I'm really happy. The most important thing is that whenever I ...
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Comment on agent fees
Very reasonable compared to other in the area.
Was this helpful? Yes
Oct 01,2017
Minithumbdown
By: 'AVOID! AVOID!'
Oct 01,2017
4 people found
this helpful
Never again will I rent a property from this agent. *The first con was when I signed up for the tenancy agreement. They said they had misadvertised the rent and it should of been £30 a month more. The next was that it would be ...
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Comment on agent fees
No comment
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By: Craig Winnard
Apr 09, 2018
View all comments (3)
Thank you for providing your identity to allow us to respond properly. When you took possession of the property you were provided with a photographic and written inventory as proof of the condition of the property. When you vacated the same inventory was used to compile a check out report allowing for fair wear and tear. Unfortunately when you vacated, the inventory evidenced that further cleaning and garden maintenance was required. As a result the landlord requested that the works be c ...
Sep 12,2017
Minithumbup
By: 'Claire'
Sep 12,2017
2 people found
this helpful
I decided to move overseas 10 years ago and wanted a letting agency that was reliable, competent and efficient in dealing with all matters on my behalf in my absence. I really didn't want to have to have the stress or worry about selecting tenants, rent ...
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Aug 30,2017
Minithumbup
By: 'David'
Aug 30,2017
2 people found
this helpful
After deciding to move to Australia, I decided to rent my UK property out as oppose to sell it. After extensive research of letting agents in the area I selected Winnard and Brown. I have been with them for 9 years now and can't recommended them ...
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Comment on agent fees
The Full Property Management package is excellent value for money and totally hassle free.
Was this helpful? Yes
Aug 30,2017
Minithumbup
By: 'Mrs Cooper'
Aug 30,2017
1 people found
this helpful
Yet again we have received excellent service from the team at Winnard & Brown and have secured another successful tenancy agreement. The whole process was very professional from advertising right through to the signing of contracts. The team kept me fully informed of the process ...
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Comment on agent fees
Very reasonable agent fees.
Was this helpful? Yes
Jul 20,2017
Minithumbdown
By: 'DannyHurst'
Jul 20,2017
7 people found
this helpful
The least professional and most invasive letting agency I have ever come across. In a dispute surrounding the notice that we, as tenants had to give, the owner, Darren Winnard, has emailed a number of my superiors at my current employer confidential details 'accidentally' in ...
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Comment on agent fees
BAD
Was this helpful? Yes
By: Craig Winnard
Feb 07, 2018
View all comments (1)
Hi Danny, I thank you for your comments. Having looked into this matter further I am satisfied that you received all of the correct documentation regarding your legal obligation surrounding your agreement reverting to a Statutory Periodic Agreement. The associated documents provide information regarding the notice period and are also printed in red and underlined so as to stand out and avoid any confusion. We are totally confused as to why you would comment that you were treated like squat ...
Dec 06,2014
Minithumbdown
By: 'JRoseman'
Dec 06,2014
10 people found
this helpful
I have been very disappointed with the service of Winnard and Brown. This is the first time I have let a property so put the introduction of a tenant, collecting the rent and maintenance of the property with Winnard and Brown. However during the 5 months ...
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What agent could do to change your mind?
Been more helpful in instructing me as a new Landlord Responded quicker to both my queries and those of my my tenant Been more diligent in assessing maintenance quotes
Attached Files
Was this helpful? Yes
By: Craig Winnard
Feb 07, 2018
View all comments (1)
We thank you for your comments and note that after making these comments you did actually use Winnard & Brown again. Having looked into your comments further we understand that you provided the tenant with your contact details and so they did make contact direct with you without our knowledge. As a result you provided them with contact details of British Gas cover. With regard to the 'certain problems' that you relate to, I did explain at the valuation and several times afterwards t ...



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Office 1
64 Market Street, Wigan WN1 1HX
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Office 2
22a Market Street, Standish WN6 0HN
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