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    Hannah Watts
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Sep 03,2015
Minithumbup
By:
Sep 03,2015
0 people found
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To Williams Estate Agency Aylesbury I'd like to take this opportunity to thank you all for an excellent service. I have been so delighted with all the work you have done for me over the past 6 months I will definitely recommend your service to friends. Especially those who like me have been “ lost in space” when force to sell theirs home after divorce. That was a very emotional time for me and I needed not only help in sales of my house but most importantly a guidance in a procedu...
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Jul 23,2014
Minithumbdown
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Jul 23,2014
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First contact was good, percentage agreed good, literature good. At the beginning of the process we had a great person to deal with phoned us regularly, updated us we got a buyer all seemed to be going well. Then the gentlemen left to go and work at another agent, it all fell apart from there. No communication, no more phone calls buyer dropped out, we weren't told, found another buyer same thing, buyer dropped out, eventually found another buyer but the whole process was laborious. The estat...
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What agent could do to change your mind?
Communicated, when you have a buyer for your customer the job isn\'t done, not being solely focused on just renumeration understanding what a customer needs.
Comment on agent fees
Fees were fair. Just a shame service didn\'t match.
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May 21,2014
Minithumbdown
By:
May 21,2014
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Awful. Made a special journey from south London to do a viewing on my day off and Williams Estate Agency didn\'t have the courtesy to call me to tell me the house had been sold. Apparently, this sort of behaviour is perfectly acceptable because they warned me the house would sell quickly. They didn\'t apologise. In fact, they were belligerent. I did put my complaint in writing to them about their appalling customer service. And they did not respond. I recommend avoiding this estate agency. ...
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What agent could do to change your mind?
An apology would've been nice. A courtesy phone call advising the house had been sold would've gone a long way. Responding to customer complaints instead of ignoring them would be helpful.
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Office 1
38 Bridge Street, Hereford HR4 9DG
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Office 2
20 Clive Street, Caerphilly CF83 1GE
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Office 3
8-10 Temple Street, Hemel Hempstead HP202RA
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show all branches (5)
Office 4
24a King Street, Hereford HR4 9BX
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Office 5
28 West Street, Craigavon BT62 3JQ
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