William H Brown
3.9/5, 1659 reviews
71% recommended
75% sales valuation accuracy
81% sales fee satisfaction
76% lettings valuation accuracy
83% lettings fee satisfaction

Property Features

William H. Brown is part of Sequence(UK) Limited one of the largest national networks of estate agents throughout the country. show more William H. Brown is part of Sequence(UK) Limited one of the largest national networks of estate agents throughout the country.

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Latest Reviews

 View all Reviews 1659
15th Apr 2024
reviewed by 'Doreen Smith'
“I have been in touch by email several times in the last few months with Queency Miles from your Norwich ......”
13th Apr 2024
reviewed by 'Karen'
“I couldn’t recommend W H Brown, Fakenham highly enough. The team were always polite, efficient and helpful whilst dealing ......”
10th Apr 2024
reviewed by 'Deborah'
“Nice agency.Fabio was wonderful, he was really of great help finding us I and my husband a place and ......”
8th Apr 2024
reviewed by 'Arshad'
“TOTALLY SHODDY APPROACH TO MANAGING CLIENTS. WENT TO THE PROPERTY TO VIEW AND NO ONE TURNED UP. DROVE AROUND 40 MIN ......”
8th Apr 2024
reviewed by 'Miss Kirstie Chan'
“Very poor experience with the Huddersfield branch. I am having to do a ridiculous amount of the work they are ......”
5th Apr 2024
reviewed by 'Sylvester'
“I had the pleasure of working with Tom and Catherine at William H Brown, and I couldn’t be happier. ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 75% 81% £20,500 £2,000,000
Lettings 76% 83% £300 £1,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
361 58 356 106 237 82 123 40 105 191
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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William H Brown Branches (view all 145)
Allerton, L18
Attleborough, NR17
Barking, IG11
Barnsley, S70
Bawtry, DN10
Bedford, MK40
Beverley, HU17
Beverley, HU17

“Wanted to buy a house through them. Was told the ......”

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Nov 10,2015
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By: 'Ian'
Nov 10,2015
3 people found
this helpful
Wanted to buy a house through them. Was told the vendors were in no hurry. Two months into the process the sellers pulled out citing the fact that they had lost the property they were going for. Had three attempts before sending details to our ...
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“We decided to rent a property through this company last ......”

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Nov 01,2015
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By: 'lucy'
Nov 01,2015
1 people found
this helpful
We decided to rent a property through this company last year. When viewing the property it was in great condition. We went in the following week to sign the lease, and no sooner had my signature been put on the paper I was informed there ...
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“We had an excellent service from the staff of WH ......”

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Oct 27,2015
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Lisa
By: 'Tina'
Oct 27,2015
1 people found
this helpful
We had an excellent service from the staff of WH Brown, from start to finish. We were kept up-to-date with the progress of the sale, and the staff were quick to deal with any issues that arose. We would recommend them, although we wouldn't use ...
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“It all started good- 2014 October I was looking for a ......”

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Oct 23,2015
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Joshua
By: 'Tennant'
Oct 23,2015
1 people found
this helpful
It all started good- 2014 October I was looking for a property in Colchester. I thought to make a change in my life And go away from London. I arranged a property viewing with Rebecca Wheeler(left the company). The property was not what I was ...
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What agent could do to change your mind?
Been professional And not lying
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“Please do not use this company to buy a property. ......”

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Oct 22,2015
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By: 'Peter'
Oct 22,2015
4 people found
this helpful
Please do not use this company to buy a property. We were well and truly gazumped by them. They never took off the market a property we had an offer accepted on and now someone else has come in with a higher offer. We have ...
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“This is the worst sales agent I have ever dealt ......”

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Oct 21,2015
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By: 'Disappointed'
Oct 21,2015
2 people found
this helpful
This is the worst sales agent I have ever dealt with. They have been appointed as sales agent for my property in Hull, HU6 for over 6 months now and they have not had one single viewing on my property during that entire period! They haven't ...
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“We were gazumped by them so please avoid them if ......”

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Oct 19,2015
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By: 'Pete'
Oct 19,2015
2 people found
this helpful
We were gazumped by them so please avoid them if they are involved anywhere in a property purchase. Our offer on a property had been accepted and we asked for the house to be taken off the market but they never did this. 6 weeks later ...
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What agent could do to change your mind?
Not be an unprofessional estate agent caring more about money than customer service
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“Very disappointed and angry. We were given what turned out ......”

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Oct 13,2015
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Irena
By: 'LizW'
Oct 13,2015
1 people found
this helpful
Very disappointed and angry. We were given what turned out to be a highly inflated valuation that was nowhere near accurate. Irina outlined a sales strategy whereby she would whip up interest in our property, followed by an "open house" that would "start a bidding ...
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What agent could do to change your mind?
They could have put a lot more effort into selling our house AND they could have been a lot more honest about the real value. They could also have NOT demanded money from my husband, which he could ill afford, when the house was finally sold without their assistance or input.
Attached Filesnbsp;
Comment on agent fees
Fees demanded without justification as the sale was effected without their help or input
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“Appalling customer service and attitude. Progressed at a snail pace. ......”

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Oct 12,2015
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By: 'ProfessionalMum'
Oct 12,2015
2 people found
this helpful
Appalling customer service and attitude. Progressed at a snail pace. Strongly advise against use. 60% of the viewings didn't turn up ...possibly not the fault of the agent, but who knows and nether the less quite frustrating. A couple of the viewings who did turn up ...
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“Awful. Appeared nice, friendly and professional until things started going ......”

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Sep 23,2015
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By: 'Disgruntled'
Sep 23,2015
1 people found
this helpful
Awful. Appeared nice, friendly and professional until things started going wrong and didn't want to know or made it clear it wasn't their fault (when it was). Solicitors held up for weeks because they gave the sellers solicitor the wrong details. 2 weeks from exchanging on ...
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What agent could do to change your mind?
I complained after multiple problems and my complaint was not listened to so I'm going to the financial ombudsman. Useless.
Attached Filesnbsp;
Comment on agent fees
Go to London and Counteu-you'll save yourself ‚£600!
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“My previous Letting Agent had marketed my property for 6 weeks ......”

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Sep 23,2015
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By: 'Tony'
Sep 23,2015
0 people found
this helpful
My previous Letting Agent had marketed my property for 6 weeks before I finally ran out of patience. I met Elliott on Friday at 11.30am and he let the property in less than 24 hours. My new tenants are ideally suited to the type of house they ...
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“I mainly spoke to Lisa and she was absolutely superb! ......”

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Aug 12,2015
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Lisa
By: 'Karen'
Aug 12,2015
1 people found
this helpful
I mainly spoke to Lisa and she was absolutely superb! She kept me constantly updated with what was going on with the property and was so helpful, nothing was to much trouble. Dan made sure I got the best possible price for the property and ...
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“These people are totally sales orientated and do not give ......”

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Aug 10,2015
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By: 'Paul'
Aug 10,2015
4 people found
this helpful
These people are totally sales orientated and do not give one iota about their clients. The manager Jamie has family connections with local firm of builders and I know for a fact that building plots go to them and subsequently the new properties are not ...
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“Don't waste your time trying to sell a property through ......”

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Aug 07,2015
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nick
By: 'Dales'
Aug 07,2015
2 people found
this helpful
Don't waste your time trying to sell a property through this firm. Shane (cant remember his last name) came out to value our house, promised us the Earth, sounded as though he would sell it in a matter of days and did get a viewing ...
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“Got a rapid sale. Very detailed and attentive approach from ......”

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Aug 04,2015
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Tim
By: 'Richard'
Aug 04,2015
0 people found
this helpful
Got a rapid sale. Very detailed and attentive approach from Tim Howlett. Good advice given re preparation. We felt comfortable with the approach to the sale, and the advice given....
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Comment on agent fees
Very pleased with low fees.
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“This agent is defiantly the worst estate agent I have ......”

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Jul 29,2015
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Simon
By: 'Dominic'
Jul 29,2015
3 people found
this helpful
This agent is defiantly the worst estate agent I have ever come across. The radio silence from the date they found a buyer for our property to exchange was exasperating. Still I'm told by the manager that is all we were paying for. It certainly ...
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What agent could do to change your mind?
I understood I was paying for the estate agent to find us a buyer and provide a full post sale case management service. This simply is not the case.
Attached Filesnbsp;
Comment on agent fees
I understood I was paying for the estate agent to find us a buyer and provide a full post sale case management service. This simply is not the case.
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“From the very outset of my dealings with Karen and ......”

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Jul 22,2015
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By: 'Sue'
Jul 22,2015
0 people found
this helpful
From the very outset of my dealings with Karen and Sandy, they were professional, approachable and extremely motivated. My house had been on the market with another agent for several months and I was beginning to despair. However, as soon as I signed up with ...
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“once they have got you interested they ignore you.do ......”

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Jul 20,2015
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dave
By: 'john'
Jul 20,2015
5 people found
this helpful
once they have got you interested they ignore you. do not use their solicitors they say it is for the quickest as they can monitor them but theywont even take your calls after they have hooked you. now ten weeks into sale they havent even ...
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“We found all the staff at William H Brown in ......”

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Jul 18,2015
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Liza
By: 'Salina'
Jul 18,2015
0 people found
this helpful
We found all the staff at William H Brown in Holt, to be very professional. As first time buyers we found them extremely helpful, always more than willing to answer any questions we had and were extremely supportive throughout the whole process of purchasing our ...
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“Both Karen and Sandy were a pleasure to deal with, ......”

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Jul 17,2015
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By: 'Howard'
Jul 17,2015
0 people found
this helpful
Both Karen and Sandy were a pleasure to deal with, always eager to help in any way. They kept me informed of every development , however small, during the selling process and were generally highly efficient whilst seeming more like friends than agents. I would recommend ...
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“! warning! use this branch at your own peril.as in ......”

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Jul 14,2015
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emma
By: 'tim'
Jul 14,2015
5 people found
this helpful
! warning! use this branch at your own peril.as in review by another customer on 28/04 2015,same senario,only interested in buyer,gave them all their time even though fees are my responsibility,worse of all, past on information which was never given to them,resulting ...
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“Impressed with the total service. Everything made easy and staff ......”

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Jul 10,2015
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JULIE
By: 'C'
Jul 10,2015
0 people found
this helpful
Impressed with the total service. Everything made easy and staff went out of their way to push the sale through by ironing out difficulties. Excellent communication and understanding....
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Comment on agent fees
Worth paying higher than other agents' fees for the service delivered. Pleased to have them negotiable to some extent.
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“Dont stick to times. Very reactive. Not helpful. Play buyers ......”

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Jul 05,2015
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Jenna
By: 'James'
Jul 05,2015
2 people found
this helpful
Dont stick to times. Very reactive. Not helpful. Play buyers off against each other! Send trainee agents, Not as good as local competitors...
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“I found the staff that I dealt with at William ......”

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Jul 02,2015
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By: 'Nigel'
Jul 02,2015
3 people found
this helpful
I found the staff that I dealt with at William H Brown to be outwardly helpful but seemed to quickly become obnoxious and awkward once I wanted to change some minor things in my contract. I felt like any questions I asked were a huge ...
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What agent could do to change your mind?
As with many estate agents, the fees are extortionate. They are more than happy to slap a ‚£50 "admin" fee on any kind of minor change and simply refuse to change details if it involves them doing work.
Attached Filesnbsp;
Comment on agent fees
As with many estate agents, the fees are extortionate. They are more than happy to slap a ‚£50 "admin" fee on any kind of minor change and simply refuse to change details if it involves them doing work.
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“The service I have received from w h brown has ......”

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Jun 28,2015
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nisha
By: 'mr'
Jun 28,2015
7 people found
this helpful
The service I have received from w h brown has been absolutely terrible! I feel as though I have been misled, lied to and ripped off by a supposedly reputable company. The communication between nisha vyas, the mortgage advisor, and the Leicester branch seems to ...
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What agent could do to change your mind?
give me back my money and stop misleading honest people for profit
Attached Filesnbsp;
Comment on agent fees
absolutely misleading
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“I rented a property from William H Brown for just ......”

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Jun 22,2015
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Rowan
By: 'HayleyC'
Jun 22,2015
2 people found
this helpful
I rented a property from William H Brown for just over 3 years. Over the time of renting the property repairs were not carried out the living room ceiling collapsed, a large glass mirrored wardrobe door fell and smashed on my 5 year old sons head, the ...
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“The team at Reepham were very professional and dealt with ......”

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Jun 17,2015
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By: 'Trevor'
Jun 17,2015
0 people found
this helpful
The team at Reepham were very professional and dealt with any/all issues as they arose . They kept us fully up-to-date with developments as the sale progressed and were very helpful if we had any questions on any aspect of the sale....
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Comment on agent fees
The fees were agreed/negotiated prior to the sale and therefore had to acceptable to both parties.
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“After 2 other estate agents couldn't sell our property W H ......”

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Jun 16,2015
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Michelle
By: 'jayne'
Jun 16,2015
0 people found
this helpful
After 2 other estate agents couldn't sell our property W H Browns managed to get people through the door and sold it twice in the same day. From start to finish (M I) our member of staff was on the case from chasing solicitors to pushing ...
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“I had an excellent experience when recently selling my property. ......”

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Jun 12,2015
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Alex
By: 'Janet'
Jun 12,2015
0 people found
this helpful
I had an excellent experience when recently selling my property. Every member of staff I spoke with was friendly, knowledgeable and helpful. I received weekly updates throughout the process and sound advice. I would recommend this estate agent to anyone....
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Comment on agent fees
Fees were discussed and explained in advance.
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“I needed to sell my 4 Bedroom house quickly as a ......”

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Jun 05,2015
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By: 'Simon'
Jun 05,2015
0 people found
this helpful
I needed to sell my 4 Bedroom house quickly as a new bungalow had come on the market and we wanted to downsize. Bungalows of quality and the correct price are rare in Reepham. Everything from valuation, contracts, surveys etc was done expertly and I sold ...
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Comment on agent fees
Agreed before hand and open.
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Was this helpful? Yes
By: Karen Wuyts
Jun 05, 2015
View all comments (1)
Thank you very much for your kind comments and for choosing myself and my team at William H Brown, Reepham to sell your home. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by William H Brown

Regional Awards won by William H Brown

Individual Branch Awards

Norwich, NR7

Norwich, NR2

Spalding, PE11

Harlow, CM20

Grays, RM17

Great Yarmouth, NR30

Wisbech, PE13

Braintree, CM7



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