William H Brown
3.9/5, 1659 reviews
71% recommended
75% sales valuation accuracy
81% sales fee satisfaction
76% lettings valuation accuracy
83% lettings fee satisfaction

Property Features

William H. Brown is part of Sequence(UK) Limited one of the largest national networks of estate agents throughout the country. show more William H. Brown is part of Sequence(UK) Limited one of the largest national networks of estate agents throughout the country.

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Latest Reviews

 View all Reviews 1659
15th Apr 2024
reviewed by 'Doreen Smith'
“I have been in touch by email several times in the last few months with Queency Miles from your Norwich ......”
13th Apr 2024
reviewed by 'Karen'
“I couldn’t recommend W H Brown, Fakenham highly enough. The team were always polite, efficient and helpful whilst dealing ......”
10th Apr 2024
reviewed by 'Deborah'
“Nice agency.Fabio was wonderful, he was really of great help finding us I and my husband a place and ......”
8th Apr 2024
reviewed by 'Arshad'
“TOTALLY SHODDY APPROACH TO MANAGING CLIENTS. WENT TO THE PROPERTY TO VIEW AND NO ONE TURNED UP. DROVE AROUND 40 MIN ......”
8th Apr 2024
reviewed by 'Miss Kirstie Chan'
“Very poor experience with the Huddersfield branch. I am having to do a ridiculous amount of the work they are ......”
5th Apr 2024
reviewed by 'Sylvester'
“I had the pleasure of working with Tom and Catherine at William H Brown, and I couldn’t be happier. ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 75% 81% £20,500 £2,000,000
Lettings 76% 83% £300 £1,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
361 58 356 106 237 82 123 40 105 191
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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William H Brown Branches (view all 145)
Allerton, L18
Attleborough, NR17
Barking, IG11
Barnsley, S70
Bawtry, DN10
Bedford, MK40
Beverley, HU17
Beverley, HU17

“Samantha was very friendly and was more than helpful when ......”

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Dec 19,2016
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Samantha
By: 'Satisfied'
Dec 19,2016
3 people found
this helpful
Samantha was very friendly and was more than helpful when I had a problem with the dishwasher at my property. She liaised very successfully between the tenant and myself....
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Comment on agent fees
Very reasonable
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“Kym has been fantastic with all the problems we have ......”

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Dec 18,2016
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kym
By: 'Maureen'
Dec 18,2016
1 people found
this helpful
Kym has been fantastic with all the problems we have had from our previous tenants. She was our mediator and helped with everything that was asked of her. We have won our case with the TDS and we would not of been able to get ...
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“Very helpful and keeps me informed regarding my rental property. ......”

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Dec 15,2016
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Samantha
By: 'Sally'
Dec 15,2016
4 people found
this helpful
Very helpful and keeps me informed regarding my rental property. Communication is good and find her very approachable and empathic....
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“We took over ownership of our property in April this ......”

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Dec 15,2016
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Gillian
By: 'Abbie'
Dec 15,2016
2 people found
this helpful
We took over ownership of our property in April this year, and unfortunately for us, there were issues every month for the first 6 months. Gill made these difficulties bearable, and supported me every step of the way! She is extremely personable and super efficient, a ...
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Comment on agent fees
Fair
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“Sam has handled all 6 of my properties for last few ......”

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Dec 14,2016
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Samantha
By: 'Richard'
Dec 14,2016
2 people found
this helpful
Sam has handled all 6 of my properties for last few months She seems have everything under control and I don't hear from her much which is idea...
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“Absolutely terrible service. Not only are they extremely incompetent, but ......”

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Dec 14,2016
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By: 'Rory'
Dec 14,2016
1 people found
this helpful
Absolutely terrible service. Not only are they extremely incompetent, but they charge extortionate fees without a full explanation of what they cover, £210 to draw up paperwork etc is just one of the admin fees I had the joy of an explanation for. Promised we could ...
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Comment on agent fees
Fees are absolutely extortionate
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“Very efficient and friendly, Highly recommend, reasonable prices and always ......”

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Dec 13,2016
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Samantha
By: 'A'
Dec 13,2016
2 people found
this helpful
Very efficient and friendly, Highly recommend, reasonable prices and always available,...
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Comment on agent fees
Fees are reasonable
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“The professionalism that Kym showed with my tenants was second ......”

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Dec 13,2016
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kym
By: 'mr'
Dec 13,2016
2 people found
this helpful
The professionalism that Kym showed with my tenants was second to none . At the end of my letting period they turned nasty because of a claim l had placed against them for some damage they had not reported. Kym came under a lot of pressure ...
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Comment on agent fees
Ok
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“Georgiana was wonderful, as are all of them people I ......”

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Dec 13,2016
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Georgina
By: 'Josh'
Dec 13,2016
0 people found
this helpful
Georgiana was wonderful, as are all of them people I have had the good fortune to have dealt with since moving in. She did everything right, GSOH, listened, understood our needs and most important of all is that she cared. She's a keeper. The only ...
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Comment on agent fees
Silly question really? I'd love to meet the person (Who isn't a landlord or an owner of an agency) that are happy to pay the fees all agencies charge in the UK.
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“Sandy is kind, efficient, helpful and has the patience of ......”

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Dec 09,2016
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Sandy
By: 'Jane'
Dec 09,2016
0 people found
this helpful
Sandy is kind, efficient, helpful and has the patience of a saint. She really helped us through the process and kept us well informed at every stage....
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“First meeting we were promised the earth after that it ......”

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Dec 09,2016
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Scott
By: 'Ch'
Dec 09,2016
6 people found
this helpful
First meeting we were promised the earth after that it went drastically down hill. They were made aware we needed to sell fast as we were moving hundreds of miles north, we had two properties to sell so was guranteed a discount on the charges, ...
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Comment on agent fees
Extortionate
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“Gillian Clark is a pleasure to deal with. Nice friendly. ......”

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Dec 09,2016
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Gillian
By: 'Pauldjx'
Dec 09,2016
3 people found
this helpful
Gillian Clark is a pleasure to deal with. Nice friendly. Great customer service skills always takes the time for us is always very helpful and cheerful and is always a pleasure speaking to her she goes the extra mile and believe she is a credit ...
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“We have been extremely unhappy with William Brown/SequenceHome from ......”

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Dec 08,2016
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By: 'Aurore'
Dec 08,2016
3 people found
this helpful
We have been extremely unhappy with William Brown/SequenceHome from the beginning to the end. We do not recommend it at all. At the beginning, they told us the landlord would give us the paperwork although the landlord had been told the opposite. When visiting ...
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“Cannot thank Kym enough for everything she has done for ......”

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Dec 08,2016
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kym
By: 'Miss'
Dec 08,2016
2 people found
this helpful
Cannot thank Kym enough for everything she has done for us. Always nice to have a friendly voice on the phone when you ring and sorts any problems very quickly. Would highly recommend!!...
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Comment on agent fees
N/A
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“As somebody new to renting a property, it has been ......”

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Nov 30,2016
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kym
By: 'Anne'
Nov 30,2016
2 people found
this helpful
As somebody new to renting a property, it has been so reassuring having Kym on the end of the phone. I've had to call a couple of times and have been really impressed with her friendly nature and efficient working style. She has got back ...
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“Jade Revill has been most professional and helpful in every ......”

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Nov 29,2016
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Jade
By: 'C'
Nov 29,2016
0 people found
this helpful
Jade Revill has been most professional and helpful in every way concerning the management of my property maintenance. Dealing with the tenant and all matters relating to the tenancy, this is service and attention to detail is particularly important when I am living overseas....
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Comment on agent fees
The agents fees are rather high compared to other agent I use in particular the administration fees related to renewing the tenancy.
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“Jade has looked after my father's property since we chose ......”

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Nov 23,2016
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Jade
By: 'Mr'
Nov 23,2016
0 people found
this helpful
Jade has looked after my father's property since we chose to use W. H. Brown to manage the letting as he's currently in a Care Home and sadly no longer to deal with his own affairs, she has always been very prompt, friendly and above ...
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Comment on agent fees
We feel happy with the current fees as they seem fair and reasonable in the current market.
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“Awful service. We agreed a purchase through them with an ......”

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Nov 23,2016
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By: 'anon'
Nov 23,2016
5 people found
this helpful
Awful service. We agreed a purchase through them with an initial agreement that the purchase would be chain free. They told us the sellers agreed to move into temporary accommodation and that the process should take approx 2 months. Three months later we have now found ...
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Comment on agent fees
Not applicable, these are for the seller.
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“Both of these members of staff,both in managing and ......”

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Nov 22,2016
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By: 'Roy'
Nov 22,2016
0 people found
this helpful
Both of these members of staff,both in managing and releting always keep me informed and advised at all times and try to resolve any issues as fast as possible before minor problems can escalate....
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Comment on agent fees
Fair to middling.
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“I have found Rhiannon to be very efficient and professional. ......”

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Nov 22,2016
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Rhiannon
By: 'Lucy'
Nov 22,2016
1 people found
this helpful
I have found Rhiannon to be very efficient and professional. The few problems I have experienced in the property, she dealt with them immediately. Very happy with the service I have received...
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“Abject from start to finish. Massively overvalued my apartment at ......”

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Nov 21,2016
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By: 'Mark'
Nov 21,2016
3 people found
this helpful
Abject from start to finish. Massively overvalued my apartment at the outset and then within a couple of weeks of going on the market wanted me to reduce it to way less than I had paid for it. Photos on the internet were not great, ...
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“Kym always most pleasant and helpful , always sorts any problems ......”

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Nov 21,2016
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kym
By: 'Ann'
Nov 21,2016
2 people found
this helpful
Kym always most pleasant and helpful , always sorts any problems out on our instruction and keeps us informed of stage of progress etc . She can be always contacted and will phone us back if otherwise busy....
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Comment on agent fees
Good
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“W h brown sold our house for above asking price ......”

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Nov 18,2016
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Sandy
By: 'Sean'
Nov 18,2016
2 people found
this helpful
W h brown sold our house for above asking price and made the whole process so easy !would recommend to anyone !...
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Comment on agent fees
Good very cheap for the work they did
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“Samantha is looking after 15 new build rental properties for me. ......”

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Nov 17,2016
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Samantha
By: 'James'
Nov 17,2016
2 people found
this helpful
Samantha is looking after 15 new build rental properties for me. She is very efficient, friendly and professional. She keeps on top of ongoing issues and makes sure loose ends are tied up....
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Comment on agent fees
Competitive
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“Lucy has been brilliant! We have had some difficulties/things ......”

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Nov 15,2016
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Lucy
By: 'CLH'
Nov 15,2016
2 people found
this helpful
Lucy has been brilliant! We have had some difficulties/things that need fixing where we live and Lucy has always been very helpful and supportive. She is polite and friendly and will always try her best to help us wherever she can!...
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“We rent a property from William H Brown (Ilkley branch) ......”

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Nov 15,2016
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By: 'Clarkson'
Nov 15,2016
0 people found
this helpful
We rent a property from William H Brown (Ilkley branch) and recently the new boiler stopped working, which turned out to be be something very simple (tap in the wrong position). However, Sarah-Jayne was very helpful in making sure the engineer was out to fix ...
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“Rhiannon has been very helpful in trying to progress our ......”

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Nov 15,2016
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Rhiannon
By: 'A'
Nov 15,2016
0 people found
this helpful
Rhiannon has been very helpful in trying to progress our recent issues. She took responsibility from another colleague whilst he/she was away even though she is not our account manager. Good customer service....
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Comment on agent fees
Good
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“Kym always responds promptly to any contact I make. My ......”

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Nov 15,2016
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kym
By: 'P.Scott'
Nov 15,2016
2 people found
this helpful
Kym always responds promptly to any contact I make. My experience of her is that she is courteous and respectful and in fairness gets things done without being asked more than once!...
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“We received the house by mid of October and it ......”

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Nov 14,2016
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Nicole
By: 'Sequence'
Nov 14,2016
0 people found
this helpful
We received the house by mid of October and it was promised that everything will be fixed and cleaned which didn't happen by the first contractor. Nicole has been assigned to us as a contact person from Sequence and she really helped us a lot. ...
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“Jade has dealt with the management of my property for ......”

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Nov 14,2016
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Jade
By: 'Claire'
Nov 14,2016
0 people found
this helpful
Jade has dealt with the management of my property for nearly a year now and I am happy to sat that she is friendly, efficient and understanding. She always endeavours to address any property issues as promptly as possible and keeps me informed at all ...
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Comment on agent fees
N/A
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by William H Brown

Regional Awards won by William H Brown

Individual Branch Awards

Norwich, NR7

Norwich, NR2

Spalding, PE11

Harlow, CM20

Grays, RM17

Great Yarmouth, NR30

Wisbech, PE13

Braintree, CM7



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