William H Brown
3.9/5, 1659 reviews
71% recommended
75% sales valuation accuracy
81% sales fee satisfaction
76% lettings valuation accuracy
83% lettings fee satisfaction

Property Features

William H. Brown is part of Sequence(UK) Limited one of the largest national networks of estate agents throughout the country. show more William H. Brown is part of Sequence(UK) Limited one of the largest national networks of estate agents throughout the country.

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Latest Reviews

 View all Reviews 1659
15th Apr 2024
reviewed by 'Doreen Smith'
“I have been in touch by email several times in the last few months with Queency Miles from your Norwich ......”
13th Apr 2024
reviewed by 'Karen'
“I couldn’t recommend W H Brown, Fakenham highly enough. The team were always polite, efficient and helpful whilst dealing ......”
10th Apr 2024
reviewed by 'Deborah'
“Nice agency.Fabio was wonderful, he was really of great help finding us I and my husband a place and ......”
8th Apr 2024
reviewed by 'Arshad'
“TOTALLY SHODDY APPROACH TO MANAGING CLIENTS. WENT TO THE PROPERTY TO VIEW AND NO ONE TURNED UP. DROVE AROUND 40 MIN ......”
8th Apr 2024
reviewed by 'Miss Kirstie Chan'
“Very poor experience with the Huddersfield branch. I am having to do a ridiculous amount of the work they are ......”
5th Apr 2024
reviewed by 'Sylvester'
“I had the pleasure of working with Tom and Catherine at William H Brown, and I couldn’t be happier. ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 75% 81% £20,500 £2,000,000
Lettings 76% 83% £300 £1,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
361 58 356 106 237 82 123 40 105 191
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Rankings
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Estate agents
Letting agents
Latest Properties

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William H Brown Branches (view all 145)
Allerton, L18
Attleborough, NR17
Barking, IG11
Barnsley, S70
Bawtry, DN10
Bedford, MK40
Beverley, HU17
Beverley, HU17

“Excellent service. When ever there was a problem no matter ......”

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Feb 06,2017
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By: 'William'
Feb 06,2017
3 people found
this helpful
Excellent service. When ever there was a problem no matter how small Lee attended to it immediately. Many thanks Keith and Diane Rubach...
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Comment on agent fees
Without a doubt
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“Samantha is great to deal with, quick at responding to ......”

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Jan 31,2017
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Samantha
By: 'Diane'
Jan 31,2017
3 people found
this helpful
Samantha is great to deal with, quick at responding to any concerns we may have, also checking that we are OK....
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Comment on agent fees
Average
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“Worst experience ever! They are rude and only there to ......”

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Jan 31,2017
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By: 'worst'
Jan 31,2017
4 people found
this helpful
Worst experience ever! They are rude and only there to take your money. I was renting a house from them with huge issues and neither them nor their property management team did anything. The lettings manager was yelling at me as it is was my ...
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“Wouldn't use this agency to sell my property. Initially offered ......”

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Jan 31,2017
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By: 'Robyn'
Jan 31,2017
5 people found
this helpful
Wouldn't use this agency to sell my property. Initially offered the world sold me the dream to change from one estate agent to them and then they didn't deliver. Had no contact from them at all while trying to sell my property never kept me ...
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“Looking at other reviews, it seems that they are good ......”

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Jan 31,2017
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By: 'Fenwoman'
Jan 31,2017
3 people found
this helpful
Looking at other reviews, it seems that they are good at the lettings business which perhaps requires less effort, but not so good at sales. I was lied to when I bought my current home, 20 years ago. Have decided to sell up and move, and ...
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Comment on agent fees
for what they charge, it's * poor value for money. I'm better off selling without an agent at all.
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“We have for the umpteenth time had correspondence from W.......”

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Jan 28,2017
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By: 'feduppissedoff'
Jan 28,2017
4 people found
this helpful
We have for the umpteenth time had correspondence from W.H.Brown not only in paper form but telephone calls and door knockers (cold calling) wanting us to put our property on the market with them. We wish to register this as a complaint and ...
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Comment on agent fees
Not applicable
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“Having rented a property previously through Your Move, I had ......”

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Jan 27,2017
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Bethany
By: 'Matthew'
Jan 27,2017
8 people found
this helpful
Having rented a property previously through Your Move, I had a very poor opinion indeed of letting agents. However, William H Brown (or Sequence, as I believe their lettings team are branded) have definitely turned my opinion around. They have generally been quick at turning ...
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“So far keep you posted and notify of any trouble ......”

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Jan 27,2017
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Kay
By: 'Sarbdeepcroft'
Jan 27,2017
4 people found
this helpful
So far keep you posted and notify of any trouble that is encountered. Will up date you all the time about inspection and any expected trouble....
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Comment on agent fees
Good
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“TERRIBLEWilliam H Brown are just plain bad.Emails and messages ......”

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Jan 25,2017
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By: 'Andrew'
Jan 25,2017
6 people found
this helpful
TERRIBLE William H Brown are just plain bad. Emails and messages not returned Buyers sent to the wrong address Offers not forwarded The William H Brown Website that has wrong details on it - nobody changed that We complained to the William H Brown board ...
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Comment on agent fees
HIGH considering how much work we did for you.
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“Emilie worked extremely hard, and with great foresight, to solve ......”

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Jan 25,2017
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Emilie
By: 'FC'
Jan 25,2017
5 people found
this helpful
Emilie worked extremely hard, and with great foresight, to solve a problem that I had. Her professionalism is to be admired, as is her commitment...
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“Jaimeleigh has been very helpful and kept me informed of ......”

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Jan 24,2017
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Jaimeleigh
By: 'MBJackson'
Jan 24,2017
0 people found
this helpful
Jaimeleigh has been very helpful and kept me informed of the process and procedure, due to this everything ran smoothly. Thank you...
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Comment on agent fees
N/A
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“Buying a house through them - Six months on - ......”

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Jan 23,2017
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Leanne
By: 'Communicate'
Jan 23,2017
6 people found
this helpful
Buying a house through them - Six months on - still on going - problem I have is communication - despite repeated emails and phone calls they do not seem to be able to drop me an update by email when requested !...
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“I had placed an offer on a house which I ......”

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Jan 23,2017
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By: 'Sue'
Jan 23,2017
6 people found
this helpful
I had placed an offer on a house which I was assured it had been accepted, and encouraged to get the ball rolling. This I did, only to find out that another offer had been placed, I then placed another offer. I was assured that ...
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Comment on agent fees
N/A
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“Lucy Parker always seems to get on top of the ......”

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Jan 21,2017
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Lucy
By: 'Sunny'
Jan 21,2017
3 people found
this helpful
Lucy Parker always seems to get on top of the things. Responds to queries swift & attentively. Tends to put the customer first most of the times. articulated, polite, well mannered & compasionate. Seems to be calm & composed when under pressure...
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“i am very satisfied with the help and efficiency of ......”

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Jan 18,2017
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Samantha
By: 'ted'
Jan 18,2017
2 people found
this helpful
i am very satisfied with the help and efficiency of Samantha greenfield. the only thing i was disappointed with was the lack of speed with which my overpaid rent was returned to me . i was very impressed with the speed at which she arranged for ...
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Comment on agent fees
thought the fees where excessive !
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“Charlotte went above and beyond in trying to get issues ......”

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Jan 18,2017
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Charlotte
By: 'Karl'
Jan 18,2017
1 people found
this helpful
Charlotte went above and beyond in trying to get issues with the property and landlord resolved and kept us informed as to what was happened throughout the process. She always took the time to listen to us and was as equally frustrated as us at ...
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Comment on agent fees
Good
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“Samantha is a very good agent, tries to get done ......”

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Jan 17,2017
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Samantha
By: 'Matt'
Jan 17,2017
2 people found
this helpful
Samantha is a very good agent, tries to get done everything you ask when you ask or as soon as possible....
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“I made an appointment a week in advance for my ......”

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Jan 15,2017
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By: 'Paul'
Jan 15,2017
6 people found
this helpful
I made an appointment a week in advance for my girlfriend and I to view a flat in the Westlegate area in Norwich. I made this appointment with Tristan, who had previously made several calls to me to 'see how things are going'. We agreed ...
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“Ever since we moved into our propery Kym has been ......”

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Jan 13,2017
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kym
By: 'Charlotte'
Jan 13,2017
3 people found
this helpful
Ever since we moved into our propery Kym has been nothing but helpful. She is very approachable and has always done her best to fix any issues we have had in the property as quickly as possible. A very friendly woman and I highly recommend ...
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“While at the beginning my experience with this agent was ......”

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Jan 12,2017
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Samantha
By: 'SB'
Jan 12,2017
5 people found
this helpful
While at the beginning my experience with this agent was not ideal, ( I was dealing with the Wisbech branch) Samantha has gone above and beyond to help me after my tenancy has started. She has always been very considerate of privacy and time with regular ...
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Comment on agent fees
This part of the reason the agency got a 3 star rating, I got quite the run around while applying to rent this property. I was not advised to bring ID with me at the meeting which resulted in my name being mistyped. In order to correct this mistake that was due to no fault of my own I was asked to pay an additional fee on top of the initial one. I do not feel this was fair treatment.
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“When i need to ring my property manager it is ......”

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Jan 10,2017
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Samantha
By: 'Keith'
Jan 10,2017
3 people found
this helpful
When i need to ring my property manager it is always a pleasure talking with Samantha.A very friendly person and very good at her job. Excellent...
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“I have been disappointing with William H Brown in Downham ......”

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Jan 09,2017
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By: 'George'
Jan 09,2017
7 people found
this helpful
I have been disappointing with William H Brown in Downham Market since day 1, when after viewing a potential property I was promised a call back, which never happened. In the end I decided to rent the property with them, however since then I have come ...
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“Samantha is always helpful and courteous and does her best ......”

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Jan 06,2017
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Samantha
By: 'mm2'
Jan 06,2017
3 people found
this helpful
Samantha is always helpful and courteous and does her best to get problems resolved. Samantha will often chase me to ensure that i complete things in order that the lets continue to run smoothly....
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Comment on agent fees
Agents fees are par for the course bearing in mind whats on offer in the market today.
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“Pretty unimpressed with the team in Norwich rental .management . Had ......”

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Jan 06,2017
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Hali
By: 'Patricia'
Jan 06,2017
3 people found
this helpful
Pretty unimpressed with the team in Norwich rental .management . Had a very difficult tennant who left the place hovered but NOT actually hygenicly clean . I had no support from various female staff with claiming back a portion of the deposit which I had to spend ...
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Comment on agent fees
For what they actually do , I don't think it's worth it .
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“Very good and professional and clear communication, giving good and ......”

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Jan 05,2017
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By: 'Kevin'
Jan 05,2017
5 people found
this helpful
Very good and professional and clear communication, giving good and reactive support when needed. Ensure good liaison with the house owner...
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“There is not enough space to write about the shocking ......”

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Jan 05,2017
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By: 'Samantha'
Jan 05,2017
6 people found
this helpful
There is not enough space to write about the shocking management services we have received from this company, bad service, inadequate management of repairs, tenant management, delays in resolving problems, general incompetences, over charging and hidden fees...do not go anywhere near this company!...
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Comment on agent fees
Not worth one penny
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“Carla Kerr has always provided the landlord with an excellent ......”

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Jan 03,2017
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Carla
By: 'Deveron'
Jan 03,2017
4 people found
this helpful
Carla Kerr has always provided the landlord with an excellent and very professional service. She very thorough in everything she handles and takes personal responsibility for ensuring issues are addressed satisfactorily and in a timely manner. Her communications with the landlord have always been excellent. ...
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Comment on agent fees
Good
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“I have been really impressed with the service so far ......”

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Jan 03,2017
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kym
By: 'Anita'
Jan 03,2017
2 people found
this helpful
I have been really impressed with the service so far from William H Brown, and in particular with Kym France. They very quickly found tenants for my new property and handled the whole process very efficiently. Not only that but 3 days after the new tenants ...
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“Shockingly bad estate agents. They were highly unprofessional and very ......”

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Dec 28,2016
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Harriet
By: 'Mr.A'
Dec 28,2016
6 people found
this helpful
Shockingly bad estate agents. They were highly unprofessional and very misleading about a property that our offer had been accepted on. I would avoid at all costs....
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“Mark Dann was the only competent and efficient property coordinator ......”

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Dec 28,2016
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Mark
By: 'Violet'
Dec 28,2016
2 people found
this helpful
Mark Dann was the only competent and efficient property coordinator at Sequence Homes. He got matters rectified and really listened to my concerns. The service that I have received from Sequence over the last 8 years has been nigh on terrible with property coordinators constantly walking ...
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Comment on agent fees
Extortionate.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by William H Brown

Regional Awards won by William H Brown

Individual Branch Awards

Norwich, NR7

Norwich, NR2

Spalding, PE11

Harlow, CM20

Grays, RM17

Great Yarmouth, NR30

Wisbech, PE13

Braintree, CM7



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