Wildheart
2.4/5, 18 reviews
33% recommended
47% sales valuation accuracy
43% sales fee satisfaction
100% lettings valuation accuracy
62% lettings fee satisfaction
No company information

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 47% 43% £0 £0
Lettings 100% 62% £575 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 4 9 0 0 0 0 1 3
Areas covered
Address

2 High Street
Epsom
Surrey
KT17 1SJ
0208 786 7777

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“I lost my home and nobody cared......”

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Feb 25,2020
Minithumbdown
By: 'James'
Feb 25,2020
1 people found
this helpful
Major ongoing issues with the roof since 2017. Reported and reported and was told repairs would be made. February 2020 water started to physically breach my apartment. Water coming through electrics and light fittings - fire brigade had no choice but to turn all electrics off to ...
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Attachments

Review file
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“I rented an apartment in West Bromwich, The H......”

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Sep 19,2019
Minithumbup
By: 'Adrian'
Sep 19,2019
0 people found
this helpful
I rented an apartment in West Bromwich, The Heights, for twelve months. Wildheart Residential Management were fantastic. From the very beginning, from viewing the flat to moving in was less than a week. The referencing process was easy and straight forward. Checking into the apartment ...
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“Wildheart are a terrible agency. There was da......”

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Aug 19,2019
Minithumbdown
By: 'Tom'
Aug 19,2019
2 people found
this helpful
Wildheart are a terrible agency. There was damage to the security features of the property for the entire time I stayed with them (1.5 years). They were very poor at communicating, especially when I moved out. They charged extremely high and seemingly random fees meaning they ...
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“Incompetent and Rude...”

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Apr 02,2019
Minithumbdown
By: 'LVP'
Apr 02,2019
3 people found
this helpful
Lack of understating of legal obligations, arms length management of properties resulting in neglect of properties. Lack of accountability and a dismissive attitude. Never at the end of the phone. Emergency call out is an answerphone with a recorded message. It's always someone else's problem! ...
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Comment on agent fees
extortionate fees, zero value for money.
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“Excellent experience...”

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Nov 26,2018
Minithumbup
By: 'Mahjabin'
Nov 26,2018
0 people found
this helpful
We stayed in this apartment for 10 months. Superb location. Alice was a wonderful person and always very helpful. I remember ,once one of our friends car was stuck in the apartment parking and even it was saturday, we got timely help and support from emergency ...
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Comment on agent fees
Agent fee is standard. Checkout fee might be a bit high provided the tenants take care of cleaning the apartment.
Was this helpful? Yes

“Superior Customer...”

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Aug 02,2018
Minithumbup
By: 'Rob'
Aug 02,2018
0 people found
this helpful
I am now in my second year with Wildheart. I live in one of their properties in Nottingham. I don't think I have ever left a review for a letting agent, at least not a positive one! My prior experiences with letting agents (I have ...
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Comment on agent fees
Good
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“The worst agency I have ever used...”

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Jul 19,2018
Minithumbdown
By: 'donotlet'
Jul 19,2018
3 people found
this helpful
Wildheart are the worst agency I have ever experienced!!! Not only are they incompetent of carrying out their LEGAL obligations and duties (e.g. breaching data protection), they are incredibly rude and lazy. In the 12 months that I rented out a property under their "management" ...
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Comment on agent fees
For the "service" you get, they shouldn't be allowed to charge any fees!!!!
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“Robotic management, no thinking out side of the box of ......”

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Feb 11,2018
Minithumbdown
By: 'Just'
Feb 11,2018
1 people found
this helpful
Robotic management, no thinking out side of the box of apathy. Treats customers no different to council estate residents. Inconsistent dealings with subject matters. Long lead time to response, with robotic answers. Conflict of interest working on the side of developers. Lazy responses to correspondence. ...
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Comment on agent fees
Extremely high. Doesnt use local contractors, so pays oner and above for local to them contractors!.
Was this helpful? Yes
By: Sophie
Feb 13, 2018
View all comments (1)
Thank you for this review. However, we are at a loss to make much sense of this because: 1. we do not manage any properties in this area on behalf of any developers. 2. your comments regarding Council estate residents are confusing – it appears you are suggesting these should be treated in an inferior way to private rent paying tenants? 3. if you are a tenant of a property we manage we wonder how you would be able to make any meaningful comment on the charges made by our contractors whic ...

“I am a leaseholder. Wildheart have been managing agents for ......”

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Jan 28,2018
Minithumbdown
By: 'Luke'
Jan 28,2018
3 people found
this helpful
I am a leaseholder. Wildheart have been managing agents for my property for several years. They have been advised on numerous occasions over the last 2 years, with photos, of some serious health and safety hazards (collapsing porch, crumbling steps) at the property. To date they ...
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Comment on agent fees
almost £1000 / year to do almost nothing except issue invoices for service charges and ground rent seems like a good deal (for the agent)
Was this helpful? Yes
By: Sophie Henwood
Jan 29, 2018
View all comments (1)
Hi Luke, thank you for leaving your comments. I am sorry to hear that our service has not been satisfactory for you. Could you possible email me directly so I can investigate this further and hopefully turn things around for you please? ...

“Terrible experience. As a tenant, I wouldn't dream of using ......”

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Jan 03,2018
Minithumbdown
By: 'Robert'
Jan 03,2018
3 people found
this helpful
Terrible experience. As a tenant, I wouldn't dream of using wildheart. Applied grotesque deductions from the deposit (including over £100 for a dip in an already dipped bed, and charged for pre-agreed curtain rails). This is in spite of the fact that there were significant problems ...
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Was this helpful? Yes
By: Sophie Henwood
Jan 17, 2018
View all comments (1)
Hi Robert - I have responded to you through google but please could you email me directly of the specific issues so I can look into them further for you. Many thanks. ...

“I have used Wildheart's services over the past 3 years to ......”

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Jul 11,2017
Minithumbup
By: 'Declan'
Jul 11,2017
1 people found
this helpful
I have used Wildheart's services over the past 3 years to manage the letting of my property, and have always found the team to be very professional, helpful and diligent in the service they provided me. I can highly recommend them and will certainly use them ...
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Comment on agent fees
Very reasonable.
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“I have been using the Wildhart team for several years ......”

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May 08,2017
Minithumbup
By: 'PC'
May 08,2017
1 people found
this helpful
I have been using the Wildhart team for several years who have looked after my property in Newcastle. Simon the boss, can be proud of every one of them. Be it finding a new tenant, arranging replacement furniture, scheduling contractors or paying the rent, all ...
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Comment on agent fees
Worth every penny in my book.
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“I used this agency to move into a propery with ......”

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Apr 23,2017
Minithumbdown
By: 'Chloe'
Apr 23,2017
6 people found
this helpful
I used this agency to move into a propery with my 8 week old son. The person that greeted me to show me the property was lovely. But my agent manager was vile. He met me to give me to give me the keys. And then ...
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Comment on agent fees
I do think the fees are acceptable, but the extra tenants and guarantor fee is a joke. Also depsit should only be 1 month not 1 1/2
Was this helpful? Yes
By: Sophie Henwood
Jan 29, 2018
View all comments (5)
Hi Clare, Apologies for not coming back to you sooner, could you email me directly as I am not aware of the issues you have raised in a previous tenancy? Many thanks ...

“I'm not really one for writing reviews regardless of how ......”

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Mar 29,2017
Minithumbdown
By: 'Sylvia'
Mar 29,2017
6 people found
this helpful
I'm not really one for writing reviews regardless of how good or bad treatment was but the way I was treated on a personal level by this company is frankly despicable. The following took place September, 2016. i called up and enquired about an apartment, all ...
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Comment on agent fees
Unknown
Was this helpful? Yes
By: Sophie Henwood
Apr 12, 2017
View all comments (2)
Hi Sylvia If you could contact me with the details of this as soon as possible please. I've looked into the information we have and I'm unable to trace the issues you've raised, until you confirm fine details, I am unable to verify your complaint. Many thanks ...

“Wildheart is an appalling group of incestuous companies and has ......”

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May 24,2016
Minithumbdown
By: 'Not'
May 24,2016
3 people found
this helpful
Wildheart is an appalling group of incestuous companies and has no heart just like its robot employees. Its set up in such a way to scam the soul out of any human going near it. Stay clear - you've been warned. Employees, leave NOW, you ...
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Comment on agent fees
Horrendous scamming rip off
Was this helpful? Yes
By: Sophie
Jun 22, 2016
View all comments (1)
Thank you for posting your negative comments. As you have not stated specifics in your review, please contact us as soon as possible so we can discuss further. Please also be aware that Wildheart are just one company, there are no other companies grouped with us. ...

“My personal experience with this company is quite the very ......”

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May 11,2016
Minithumbdown
By: 'Leopold'
May 11,2016
3 people found
this helpful
My personal experience with this company is quite the very worst. Promises, delays, excuses and unacceptable behaviour seems to be their daily manners and following their words seems to do not mean anything for them nor has any value whatsoever(!)(!)(!) Very poor service(!)(!)(!) Can not ...
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“Basically i went for a flat and they just kept ......”

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Sep 12,2014
Minithumbdown
By: 'Marlon'
Sep 12,2014
3 people found
this helpful
Basically i went for a flat and they just kept making excuses saying ive failed referencing but im in full time work and there was no referincing fees or admin fees to pay but i had to pay £250 holding fee, were now ive failed referencing ...
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What agent could do to change your mind?
She didnt have a clue saying one thing then another
Attached Filesnbsp;
Comment on agent fees
The fees to me is basically a scam
Was this helpful? Yes

“I rent an apartment from wildheart from last year .This ......”

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Sep 03,2014
Minithumbup
By: 'jo'
Sep 03,2014
0 people found
this helpful
I rent an apartment from wildheart from last year . This is my first experience in renting from an agent . Wildheart are very nice people . While living in this flat ...I had one small problem which was dealt with the Same day .. I would recommend Wildheart. ...
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Comment on agent fees
Yes happy to pay ...understand the requirements .
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Wildheart

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