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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.7/5, 63 Reviews
92% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
96% sales fee satisfaction
96% letting fee satisfaction
White & Russell
The Manor House, Lutyens Close, Basingstoke, Hampshire
RG24 8AG
01256 819491
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter). What will happen next? • We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure. • We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter. • If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff. • We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter. If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review: The Property Ombudsman Ltd Milford House 43-45 Milford Street Salisbury Wiltshire SP1 2BP
Last updated at 2/8/2021, 10:27:04 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 96% | £128,000 | £380,000 |
| Lettings | 100% | 96% | £725 | £1,400 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 15 | 0 | 11 | 4 | 26 | 0 | 3 | 0 | 3 | 1 |
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keith
By : 'Lauren'
Branch : Basingstoke, The Manor House, Lutyens Close
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RG22
Rented through this estate agent, what a awful time is all I can say.. don’t ever rent through them you will notice a lot of reviews are from landlords but they are appalling of your a tenant! Don’t use them just ... Read Full Review
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By : 'Lauren'
Branch : Basingstoke, The Manor House, Lutyens Close
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RG22
Rented through this estate agent, what a awful time is all I can say.. don’t ever rent through them you will notice a lot of reviews are from landlords but they are appalling of your a tenant! Don’t use them just ... Read Full Review
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By : 'Sean'
Branch : Basingstoke, The Manor House, Lutyens Close
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RG24
I was involved with White & Russell for a house sale in Basingstoke They were very professional and friendly and did everything they needed to without any problems. I will certainly be approaching them again when I need their services in the future. The one word that sticks out when ... Read Full Review
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By : 'Debbie'
Branch : Basingstoke, The Manor House, Lutyens Close
Services : Letting( As a Owner )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : RG24
Excellent service, friendly, efficient and helpful. We were recommended them and I wouldn’t hesitate recommending them myself 100%. We are very thankful of their knowledge and assistance since 2018. Long may it ... Read Full Review
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By : 'Emil'
Branch : Basingstoke, The Manor House, Lutyens Close
Services : Letting( As a Owner )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : RG21
It has been over 8 years since we got in touch with White & Rusell and they since been providing us with their professional advice and service for all of our rental properties. Always available, happy to help, professional and caring. Keep calm and carry on with White & Russell ... Read Full Review
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Jeff
keith
By : 'Christine'
Branch : Basingstoke, The Manor House, Lutyens Close
Services : Letting( As a Owner )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : RG24
I have used White and Russell since 2013 and would highly recommend them to give a personal, professional and trustworthy service. They have a very good understanding of the market and gave given me excellent advice about purchasing houses to rent and have found me many reliable tenants. ... Read Full Review
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sarah
By : 'Amy'
Branch : Basingstoke, The Manor House, Lutyens Close
Services : Sales( As a Vendor )
Sold price : £380000
Would you recommend ? : Yes
Postcode : RG22
I used White and Russell to sell my property a few years ago and didn’t hesitate to entrust them with the sale of my elderly Mother’s home. Keith and Sarah ensured my Mother’s safety was top priority as the sale was during Covid whilst providing a personal, friendly ... Read Full Review
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keith
By : 'Claudia'
Branch : Basingstoke, The Manor House, Lutyens Close
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : RG21
I highly recommend Keith and the team from White & Russell. Keith helped me finding the perfect appartment for me, he is very friendly, professional, responsive on the emails and provided everything that I asked for. I am very happy that I've choose to go further with ... Read Full Review
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keith
sarah
By : 'diogo'
Branch : Basingstoke, The Manor House, Lutyens Close
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : RG21
I start this relationship with White and Russel, when I start to try to find a new house in Basingstoke, my landlord was selling the house that I was renting, talking with Keith he and Sarah help me and my partner to find a new house next to the old one, and with all the requirements that we ... Read Full Review
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keith
By : 'Michael'
Branch : Basingstoke, The Manor House, Lutyens Close
Services : Letting( As a Owner )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : RG21
Keith Russell has provided a very professional tenant finding service for us at competitive rates. I would certainly recommend White and Russell and consider using them again. ... Read Full Review
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keith
sarah
By : 'Denise'
Branch : Basingstoke, The Manor House, Lutyens Close
Services : Letting( As a Owner )
Rent PCM : £1040
Would you recommend ? : Yes
Postcode : RG21
Professional, polite and friendly. They are happy to answer any queries and give comprehensive and knowledgeable advice when asked. I have let my property with them for some time and am very happy with the excellent value service they ... Read Full Review
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keith
sarah
By : 'Margot'
Branch : Basingstoke, The Manor House, Lutyens Close
Services : Letting( As a Owner )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : RG24
Excellent service. Friendly, professional and thorough. Always on the ball. Quick to respond to any eventuality. I wouldn't hesitate in recommending ... Read Full Review
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sarah
By : 'Tracey'
Branch : Basingstoke, The Manor House, Lutyens Close
Services : Letting( As a Owner )
Rent PCM : £900
Would you recommend ? : Yes
Postcode : RG24
White & Russell always give me great service, they organise everything for me quickly and efficiently. They are on top of everything that is required for landlords any changes in rules or legislation they will know what to do and inform you with plenty of notice. I feel safe in their hands ... Read Full Review
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sarah
keith
By : 'Paul'
Branch : Basingstoke, The Manor House, Lutyens Close
Services : Letting( Property Management )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : RG21
Exellent service at a very reasonable price. Very professional, helpful and friendly. I wouldn't hesitate to recommend to anyone looking for a letting ... Read Full Review
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keith
sarah
By : 'Andy'
Branch : Basingstoke, The Manor House, Lutyens Close
Services : Letting( As a Owner )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : RG29
As a landlord they offer fast, efficient and friendly service. a joy to work with and always good service. highly recommended, particularly as it’s a family business .... you can tell it means more which shines through vs the “chain” ... Read Full Review
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keith
Jeff
By : 'Paul'
Branch : Basingstoke, The Manor House, Lutyens Close
Services : Letting( As a Owner )
Rent PCM : £190000
Would you recommend ? : Yes
Postcode : RG22
Very friendly team of experienced letting agents. No issues in the roughly 5 years I've been with them (minor tenant issues obviously but not caused by the agent). Excellent service and price and everything runs like clockwork. Have no hesitation in ... Read Full Review
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sarah
By : 'Gemma'
Branch : Basingstoke, The Manor House, Lutyens Close
Services : Letting( As a Tenant )
Rent PCM : £965
Would you recommend ? : Yes
Postcode : RG24
Fantastic letting agents. Communication is always quick and problems resolved efficiently. Happy with communication before we moved in and throughout our ... Read Full Review
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sarah
keith
By : 'Emma'
Branch : Basingstoke, The Manor House, Lutyens Close
Services : Sales( As a Vendor )
Sold price : £128000
Would you recommend ? : Yes
Postcode : RG23
I highly recommend White & Russell. They provided an honest, efficient and easy service with my house sale. Within a week of my house being on the market, I'd accepted the offer of full asking price and completed within a ... Read Full Review
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sarah
keith
By : 'Hannah'
Branch : Basingstoke, The Manor House, Lutyens Close
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : Yes
Postcode : RG21
Highly recommended White & Russell for anyone wanting to buy or rent, we have been renting with them for 2 years now and can honestly say it’s the best letting agent we have used. Professional and very helpful nothing is too much ... Read Full Review
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keith
sarah
By : 'Luke'
Branch : Basingstoke, The Manor House, Lutyens Close
Services : Letting( As a Tenant )
Rent PCM : £895
Would you recommend ? : Yes
Postcode : RG27
White & Russell were fantastic when we were looking for a property during the first Covid-19 lockdown. Sent us photos and got the previous tenant to send us more photos of the property too which set our minds at ease given a viewing was not possible. Keith met us on the day we moved in and ... Read Full Review
