White & Russell

4.71/5 rating 38 reviews
  • 92% recommend

  • 100% sales valuation accuracy
  • 100% sales fee satisfaction

  • 0% lettings valuation accuracy
    • |
  • 99% lettings fee satisfaction
White & Russell

5 Cowdery Heights
Old Basing,Basingstoke
Hampshire
RG24 7AN
01256 819491



Properties for Sale
Properties to Rent

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Properties
  
Performance Statistics
- Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £300,000 £300,000
Lettings 0% 99% £725 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 0 3 2 22 0 3 0 2 1
Areas covered
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Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of

“Prospective Tenant Planning to keep your deposit before you even view the property....”

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Apr 20,2019
Minithumbdown
By: 'Michelle'
Apr 20,2019
0 people found
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My husband and I saw a property with this agent last weekend. The photos on Rightmove were clearly photo shopped, my husband was still looking for the living room even though we had entered the living room! In the original pictures there was a large ...
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Comment on agent fees
Appeared reasonable on paper until you speak to the viewing agent who plans to keep some to all of your deposit before even showing you the whole property.
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By: Keith Russell
May 16, 2019
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I am amazed to see such comments. Quite simply amazed. We have neither the time or ability to "photo shop" images, would even know where to start. I find it quite incredible how someone unknown to us can leave such a scathing post. I would suggest anyone reading this look at the comments from all the people who have actually used us, not just shown around a property. Quite pathetic! ...

“Excellent lettings agency...”

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Apr 04,2018
Minithumbup
By: 'Happy Tenants'
Apr 04,2018
0 people found
this helpful
As tennant of a property handled by Keith and Sarah we found them to be very helpful, always on hand to resolve any issues however minor and completely professional. They were faultless from first viewing to end of tenancy checkout and we would highly recommend ...
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Comment on agent fees
Good
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“At the beginning you will get an excellent service. However, ......”

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Apr 25,2017
Minithumbdown
By: 'Sam'
Apr 25,2017
2 people found
this helpful
At the beginning you will get an excellent service. However, when you think to get out, you pay a lot of money like professionalism cleaning service which is not in the contract so be careful. I am in dispute to get my deposit back....
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By: Michelle
Apr 19, 2019
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Went to view a property last weekend, the pictures had clearly been photos shopped and the property appeared to be far smaller than my husband and I could ever imagine. Extremely frustrating when you have travelled a number of miles to see the property. We are then met with an agent, ask him about agent fees how much we had to pay, without us even asking him about return of deposit he then goes off onto a complete tangent saying it all depends on how clean we keep the property we will not get a ...

“This is the second time I have used White and ......”

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Jul 15,2016
Minithumbup
By: 'Annie and Brinkley'
Jul 15,2016
0 people found
this helpful
This is the second time I have used White and Russell to sell my property, and they have delivered an excellent quality of service to me. I didn't bother to talk to any other agent, as I knew from last time that both Keith and ...
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Comment on agent fees
Very reasonable fees - no issues with them at all. They might not be the cheapest when compared to these online agents these days, but you get what you pay for. There is no way we would have exchanged contracts when we did, and the stress levels would have been horrific without the personal service provided by Keith and Sarah. They have well and truly earnt their fees, and delighted with their service.
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“I just wanted to say a massive Thank you for ......”

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Dec 19,2013
Minithumbup
By: 'craig'
Dec 19,2013
0 people found
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I just wanted to say a massive Thank you for all your help in not only selling my property extremely quick but the attention to detail you showed in assisting with the issues on the property I was buying. You really went above and beyond ...
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“Excellent customer service from White & Russell. Every time I called ......”

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Dec 12,2013
Minithumbup
By: 'MR'
Dec 12,2013
0 people found
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Excellent customer service from White & Russell. Every time I called or emailed, I received a very quick reply. All communications were in plain English and always to the point - whether it was good news or bad news. Sarah was always polite and did all ...
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“I went to 4 letting agents and they reminded me of ......”

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Dec 09,2013
Minithumbup
By: 'Happy Customer'
Dec 09,2013
0 people found
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I went to 4 letting agents and they reminded me of the very worst type of 1980's estate agents possible ¢â‚¬â€œ complete with loud manner with clothes to match. It was a great relief when I found White and Russell. They could not have been more helpful ...
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“When selecting an agent I interviewed 6, some may think this ......”

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Oct 17,2013
Minithumbup
By: 'Chris K'
Oct 17,2013
0 people found
this helpful
When selecting an agent I interviewed 6, some may think this is over the top but i wanted to get it right and spoke to people from major chains, large local agents and smaller independents. There was little in it when it came to the financial ...
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“The team at White and Russell were the perfect blend ......”

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Sep 08,2013
Minithumbup
By: 'LindsnDunk'
Sep 08,2013
0 people found
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The team at White and Russell were the perfect blend of professionalism and friendliness from the first meeting through to the completion of the sale. We found the valuation to be realistic and appreciated the care taken to learn what was special about our property ...
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“Very professional and efficient service from both Sarah and Keith. ......”

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Aug 09,2013
Minithumbup
By: 'Victoria and Mark'
Aug 09,2013
0 people found
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Very professional and efficient service from both Sarah and Keith. From the moment they came to make the initial arrangements they were very open and honest. There was an easy to understand contract with no hidden clauses. We were kept continually updated and Sarah put ...
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“Used White & Russell to buy a property to let in ......”

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Jul 18,2013
Minithumbup
By: 'Phil Jones'
Jul 18,2013
0 people found
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Used White & Russell to buy a property to let in Basingstoke , I was extremely satisfied with the service I received during the purchace so I re-engaged them to let the property. Excellent tenants were found at the correct rent and were moved in within 10 days ...
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“Used White & Russell to let our flat on a fully ......”

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Jul 05,2013
Minithumbup
By: 'Ian H'
Jul 05,2013
0 people found
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Used White & Russell to let our flat on a fully managed basis. First venture into the letting market. Flat marketed extremely well and let within a short space of time at the rent suggested by White & Russell. Communications & organisation skills very good. Will have no ...
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“Very professional service from White & Russell and clearly bring useful ......”

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Jun 30,2013
Minithumbup
By: 'GordonP'
Jun 30,2013
0 people found
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Very professional service from White & Russell and clearly bring useful letting experience to the process. Good communications and go the extra to provide a good service....
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“Having used several estate agent during a nomadic career, using ......”

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Apr 16,2013
Minithumbup
By: 'John Richards'
Apr 16,2013
0 people found
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Having used several estate agent during a nomadic career, using Keith Russell & Sarah Woodward's family agency was delightfully refreshing compared to the often indifference of corporate agencies. An honest appraisal of the current market conditions plus a no nonsense, plain English contract, on one A4 ...
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“Fantastic, professional service. We were well informed, treated with respect ......”

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Mar 28,2013
Minithumbup
By: 'Miss Filer'
Mar 28,2013
0 people found
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Fantastic, professional service. We were well informed, treated with respect and consideration. Very impressed with the way in which they helped us from start to finish and with other matters concerning the move. We would certainly use them again above any other agent as we ...
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“I have been happy with the service provided to me ......”

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Mar 22,2013
Minithumbup
By: 'wendy Birch'
Mar 22,2013
0 people found
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I have been happy with the service provided to me by White and Russell Properties. I would recommend their service to anyone looking for a good property management agency. They have treated me with the same level of respect and conducted themselves well always from ...
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“Very unimpressed. We were first time buyers who had had ......”

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Mar 06,2013
Minithumbdown
By: 'Jules'
Mar 06,2013
0 people found
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Very unimpressed. We were first time buyers who had had some poor experiences prior to trying to buy a house with White and Russell. Back in June 2012 we had our offer accepted on a property with this agency but following a lack of help and ...
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What agent could do to change your mind?
See above comments.
Attached Filesnbsp;
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By: TC25586
Mar 20, 2013
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I would suggest that you read your emails more closely we threatened to pull out on several occasions and you just told us that you would be able to resell easily you were not interested first nor last in our business! We also spent most of our time finding the information for you because another local agent would never answer your calls! Seriously!! We got through first time every time when we wanted infornation you werent providing! Extending common courtesy is not always always a propper th ...

“We had excellent service from start to finish. We originally ......”

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Sep 28,2012
Minithumbup
By: 'Mrs Clayton'
Sep 28,2012
0 people found
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We had excellent service from start to finish. We originally had our property on with another agent and had appalling service so to work with the team at white & russell was a breath of fresh air. Sarah went above and beyond the call of duty ...
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“Recently marketed and sold our house with these agents. The ......”

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Sep 26,2012
Minithumbup
By: 'Andy H'
Sep 26,2012
0 people found
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Recently marketed and sold our house with these agents. The most positive ea experience we've ever had in all aspects and would thoroughly recommend. Also more than happy to advise us on questions around our eventual purchase with a property not on with them. Come ...
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“A small but highly professional team of individuals who make ......”

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Jul 19,2012
Minithumbup
By: 'Mrs Buckley'
Jul 19,2012
0 people found
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A small but highly professional team of individuals who make it their business to really 'know' your property to enable them to sell it for you. They work with your best interests in mind but are realistic in managing your expectation to help you achieve ...
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“A small but highly professional team of individuals who make ......”

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Jul 19,2012
Minithumbup
By: 'Mrs Buckley'
Jul 19,2012
0 people found
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A small but highly professional team of individuals who make it their business to really 'know' your property to enable them to sell it for you. They work with your best interests in mind but are realistic in managing your expectation to help you achieve ...
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“We asked a number of estate agents to come around ......”

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Jun 06,2012
Minithumbup
By: 'James Reid'
Jun 06,2012
0 people found
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We asked a number of estate agents to come around having prepared our property for sale and chose White and Russell for two obvious reasons: a) they offered the highest price with lowest commission b) we felt the most comfortable with the manager Keith The ...
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“Customer Service at its best with a real team of ......”

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May 21,2012
Minithumbup
By: 'Ms Lorraine MacDiarmid'
May 21,2012
0 people found
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Customer Service at its best with a real team of Professionals that 'really understand and respond to their market needs'. The current economy needs a special breed of Estate Agent to get results and these are your guys. Competent and Caring individuals. We had a ...
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“What a lettings team - what fabulous service. I cannot ......”

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Apr 30,2012
Minithumbup
By: 'Sophie'
Apr 30,2012
0 people found
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What a lettings team - what fabulous service. I cannot praise the team highly enough. As professional landlords themselves, they know a thing or two about being a landlord and have helped me (with just the one property, my first house) enormously to find out ...
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“I was so impressed and am so thankful to Sarah ......”

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Feb 10,2012
Minithumbup
By: 'Sarah Briggs'
Feb 10,2012
0 people found
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I was so impressed and am so thankful to Sarah at White and Russell. She was so professional and very helpful and understanding at frustrating times. Sarah actively found our buyer and without her we would not have sold it as quickly as we did. ...
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“Excellent service and advice from Keith Russell. We had a ......”

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Feb 06,2012
Minithumbup
By: 'Annie Baughan'
Feb 06,2012
0 people found
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Excellent service and advice from Keith Russell. We had a lot of viewings of the property and Keith found a buyer within a week of putting it on the market. Would definately recommend to friends and family....
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“My gut instincts in choosing the best estate agent to ......”

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Jan 20,2012
Minithumbup
By: 'Bryan De Caux'
Jan 20,2012
0 people found
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My gut instincts in choosing the best estate agent to sell my house were spot on! I would highly recommend White & Russell and wouldn't hesitate to use them again in the future. They are excellent value for money, polite, trustworthy and provide an outstanding service. ...
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“I highly recommend White & Russell for any prospective seller. Keith ......”

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Dec 22,2011
Minithumbup
By: 'Miss Tyson'
Dec 22,2011
0 people found
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I highly recommend White & Russell for any prospective seller. Keith and Sarah were excellent at marketing my property to attract the right buyer and keeping me updated at all stages of the sale. I very grateful to them for their hard work in pushing my ...
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“Met with 3 different agents in the course of marketing my ......”

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Nov 15,2011
Minithumbup
By: 'Simon'
Nov 15,2011
0 people found
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Met with 3 different agents in the course of marketing my property - Keith Russell was the most polite, realistic, informed and accurate (in terms of valuation). I moved abroad and entrusted the whole sale to White & Russell. They kept me informed by email; kept an ...
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“Out of all the estate agents we spoke to we ......”

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Oct 17,2011
Minithumbup
By: 'The 'J' family'
Oct 17,2011
0 people found
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Out of all the estate agents we spoke to we chose White & Russell as they provided us with an accurate valution and understood our position when we went onto the market (i.e. weren't pushy). When they showed people round, they gave us plenty of ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by White & Russell

Individual Branch Awards

Firm rankings


Overall

Estate agents

Letting agents

Opening hours


  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed



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