100% sales valuation accuracy
100% sales fee satisfaction
50% lettings valuation accuracy
46% lettings fee satisfaction
White & Sons is proud to be regarded as one of Surrey's leading Estate Agents. As a private partnership, it has experts for virtually all property sectors, providing clients with the highest level of expertise and service. Whether you are buying, selling, renting or need advice on planning, management or agricultural ...
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White & Sons is proud to be regarded as one of Surrey's leading Estate Agents. As a private partnership, it has experts for virtually all property sectors, providing clients with the highest level of expertise and service. Whether you are buying, selling, renting or need advice on planning, management or agricultural property, White & Sons has teams, which you can consult with confidence.
Latest Reviews
View all Reviews 26
20th Aug 2020
reviewed by 'Rachel'
16th Jun 2020
reviewed by 'Susan'
18th Nov 2019
reviewed by 'Beth'
11th Jul 2017
reviewed by 'Gwen'
7th May 2015
reviewed by 'James'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £340,000 | £470,000 |
| Lettings | 50% | 46% | £700 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 8 | 7 | 4 | 0 | 0 | 0 | 1 | 4 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Rankings
Latest Properties
No Properties
Aug 20,2020
Aug 20,2020
0
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Avoid. Terrible Property Management company just forward emails to Directors, don’t visit site or even get to know the area they are managing. Even allow directors to over rule budgets. How unprofessional. Don’t seem to have a clue and are rude to residents....
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Sep 24, 2020
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Obviously disappointed to read your review and complaints of this nature, whilst extremely rare, we take very seriously.
As you are aware our client, for the development where you live, is the Residents Management Company (RMC). We act on the instructions of the Directors of the RMC, who agree the budget & make decisions, on behalf of all residents. The Directors (your neighbours) are extremely happy with the services levels and advice we have provided.
Our experienced team are manag ...
Jun 16,2020
Jun 16,2020
1
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Unbelievably unprofessional. Tried to make a rental offer on a house that I know well and was told I had to view the property first, fair enough. Then I was told all offers would be submitted to the owner and considered, after viewing. Calling back ...
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Nov 18,2019
Nov 18,2019
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AVOID LIKE THE PLAGUE!!! They are very very rude and their so called estate agents are clueless! For landlords definitely avoid as their fees are EXTORTIONATE!! And they dont manage their properties properly. We reported windows we couldn't open months ago and they never sorted ...
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Feb 11,2019
Feb 11,2019
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Thank you to Phil who was extremely professional and informative regarding my recent sale. Kept me up to date throughout, was considerate of the circumstances, friendly and approachable. Maddie and Tom picked up whenever Phil not about and kept me up to date. A stressful ...
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Comment on agent fees
A necessary evil but fair enough!
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Jul 11,2017
Jul 11,2017
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Fantastic effort made to sell our hard to shift niche property. delighted that they never gave up and found us the perfect buyer. Very impressed with Keith, Darren, Jenny and Loraine who were so very helpful and friendly all the way through. Everyone was so ...
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Comment on agent fees
Very fair - especially considering all the extra miles they went to for us!
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May 07,2015
May 07,2015
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Having been in contact with Anne for most of the process of moving into the property, I can honestly say it has been an absolute pleasure. Anne was incredibly polite and always chased any questions or issues up immediately, she has made the process of ...
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Apr 23,2015
Apr 23,2015
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Excellent customer service
Friendly staff
Kept fully informed of process...
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Apr 21,2015
Apr 21,2015
1
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Went for a viewing for the flat in St. Georges close, Horley with my wife. We did like that flat and wanted to go through with this. They asked me to put an offer but I said I am happy to pay the amount per ...
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Apr 21, 2015
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We are very disappointed to hear that your experience with us wasn't a satisfactory one, we pride ourselves on providing great customer service and frequently receive feedback to support this. We do endeavour to update all parties as to the outcome of a tenancy as soon as possible. Having now spoken to you we will look in to this specific situation and investigate communication regarding the outcome of tenancy agreements.
Kind regards
White & Sons ...
Apr 15,2015
Apr 15,2015
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From the very start White and Sons and all of their staff have been very helpful. They had time to discuss our requirements and genuinely wanted to find the right property for us.recommend them to . Excellent!!!...
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Apr 15,2015
Apr 15,2015
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Paul was the agent I met first and he really listened to the vision I had for my desired property. After a few viewings that weren't quite right he presented an opportunity to see a property that was not being marketed however selectively viewed and ...
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Comment on agent fees
Fees are high however not out of proportion for the location or the service
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Apr 15,2015
Apr 15,2015
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I was recently looking to move down to Surrey for a job which I decided not to go for in the end. Whilst initially looking for a rental property I used White & Sons and I found there service great. I would highly recommend them to ...
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Apr 15,2015
Apr 15,2015
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The agent is easy to contact and providing immediate action whenever some problem arises in the flat. She is always providing an option or early solution for the problems for emergency solution. Andrea is very professional, approachable, and supportive staffs. I will recommend the letting ...
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Apr 15,2015
Apr 15,2015
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I had a fantastic experience with this letting agents for the start they helped out and where patient and understanding.I couldn't be happier with the service that was given especially by Andrea and Anne Marie.
I would highly recommend them.We are a young ...
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Comment on agent fees
Fees where the highest ive ever paid but dream property.
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Apr 13,2015
Apr 13,2015
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I have rented through White and Sons over the past 2 years and I would be more than happy to do so again. June did more than 'go the final mile' to help me. She showed a highly professional and personalised approach. My first rental was ...
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Apr 09,2015
Apr 09,2015
3
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We've been looking for a property to rent for over a month now and have seen in excess of 6 properties (several of which we've put offers on) with White and Sons however I'm beginning to wish we hadn't bothered.
Communication has been lack lustre, we've ...
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Apr 13, 2015
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We are extremely saddened to hear your experience with us hasn't be a satisfactory one. We have many glowing testimonials commending our professionalism and great customer service and pride ourselves on meeting and exceeding customer expectations. We will be in touch shortly to discuss this matter with you directly. ...
Nov 14,2014
Nov 14,2014
1
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If you are considering entering into a rental contract with White and Sons in Dorking please think twice. Over the past 12 months we have been treated appallingly by this estate agent, which has caused a great deal of stress to my family. Unfortunately the house ...
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Feb 16, 2015
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We are extremely disappointed to hear that you haven’t had a good experience with us. We pride ourselves on acting in the fairest of interest for both landlord and tenant and regularly receive great feedback from both parties. We would really like to discuss this situation in order to reach a satisfactory conclusion. Please could you contact Jennie Fundell on 01306 887654 at your easiest convenience. ...
Jun 09,2014
Jun 09,2014
1
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From the start white and sons very very unprofessional and unorganised. None of them seem to know what they were doing. Their property management is awful. They are totally incapable of arranging the most basic repairs to the extent of a property becoming dangerous and ...
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May 07,2014
May 07,2014
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Tried to buy a property through them, and the agent started a nasty bidding war and kept coming back very excitedly asking for more money. I thought his attitude was extreme and unethical and walked away.
I wrote a letter to the management complaining of ...
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What agent could do to change your mind?
Stand by their code of practice and apology for the agent's behaviour.Attached Filesnbsp;
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Feb 12, 2015
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We are very sorry to hear that your experience was not as expected. We pride ourselves on our extremely high standard of customer service and constantly receive feedback to verify this. We are therefore very disappointed to hear that your dealings with us were not satisfactory. If you could contact Jennie Fundell on 01306 887654, we would very much like to hear your feedback. ...
Dec 27,2013
Dec 27,2013
3
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used Whites to let our rental property they did nothing over an initial three week period inlcluding not putting a to let sign up, advertising pr promoting the property. When they did have a propspective tenant the person showig them around did not know the ...
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What agent could do to change your mind?
Undertook what they were contracted to do in a timley fashion and professional wayAttached Filesnbsp;
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Mar 07, 2014
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Dear Fiona, we would like to take this opportunity to assure you that at Whites we pride ourselves on providing a very professional service and we regularly receive feedback to that effect. We are extremely disappointed that we have not met with your expectations. We do not have contact details for you, so could we ask you to get in touch with our Oxted office on 01883 712315 oe e-mail oxted@whiteandsons.co.uk as we would very much like to discuss the specifics of the incident. White & Sons ...
Apr 18,2013
Apr 18,2013
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I was very pleased with the way White & Sons handled the sale of my house. I spoke with most of the staff in the sales department and all of them were pleasant, patient and handled all my queries very speedily with the right results! The ...
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Mar 15,2013
Mar 15,2013
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Having been a satisfied client/landlord for 4 years, I appreciate their excellent professional manner and commitment. They have always let my flat promptly, usually before the current tenant has vacated. They rigirously reference all tenants and I have always had payments on time and never ...
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Nov 19,2012
Nov 19,2012
1
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Absolutley terrible experience with White and Sons of Dorking! I was a previous tennant and have been messed around like you wouldn't beleive!
1.We have now moved out of the property in question just over a month and a half ago and we STILL have ...
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Dec 05, 2012
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We are very sorry to hear that your experience with White & Sons has not met your expectations. As discussed on the telephone, your landlord had instructed White & Sons on an introductory basis only, whereby we act as an intermediary and are therefore not responsible for key holding, check in or check out services – this is all arranged and agreed between Landlord and Tenant. Our deposits are held in conjunction with the Tenancy Deposit Scheme and cannot be released until both landlord a ...
Oct 29,2012
Oct 29,2012
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an excellent and professional service from the initial meeting with Andrew and then the viewing and offer stage with Anna. helpful and friendly from start to finish - thank you,...
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Jul 12,2012
Jul 12,2012
3
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Whilst the staff are very friendly, they don't do a lot. Having lived in a managed property for 20 months issues did arise., as you might expect. We have been more than reasonable throughout our tenancy.
Now leaving the property they make verbal agreements on the ...
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What agent could do to change your mind?
Returning calls might be a good start and how about actually carrying out work that should be carried out.Attached Filesnbsp;
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Jul 27,2011
Jul 27,2011
3
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Arrogant and rude, Never bothered to return any phone calls or contact when they said they would. Was interested in a property marketed by them, but they were totally unprofessional from the outset....
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Sep 16,2010
Sep 16,2010
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They were very professional throughout our sale and gave sensible advice, especially when dealing with an awkward buyer. Would certainly use them again....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
