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    karen lucas
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    Jean Dalton
Independent Residential Sales and Lettings Estate Agency offering a high quality of service in New Malden, Surbiton, Kingston upon Thames, Worcester Park, Chessington and Ewell and the surrounding areas.

157 South Lane
New Malden
Surrey
KT3 5ES
02089429575

 
Website not available

Properties for sale
Properties for rent
Sep 12,2016
Minithumbup
By:
Sep 12,2016
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Excellent service from Karen and Jean. Very professional, completely straightforward and a joy to deal with. Would definitely use again and would recommend to anyone who is selling a property....
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Excellent
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By: Karen Lucas
Sep 12, 2016
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Thank you Debbie, it was a pleasure working with you.....
Jan 21,2016
Minithumbup
By:
Jan 21,2016
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Karen Lucas was the agent for the house that I was purchasing. She kept me informed and kept me up to date on all aspects of not only my purchase but on the sale of my house too. The agents selling my house were, basically, unprofessional, unhelpful and useless. If it hadn't been for Karen Lucas I would have really struggled. For instance, she rang me at 12 noon to tell me completion had taken place. We moved the furniture and had unloaded in my new home before my agents telephoned me. She deser...
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Comment on agent fees
Karen Lucas told me what fees she charges and they were .3% lower than my agents fees. I wish I had known about her company before.
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Nov 26,2015
Minithumbup
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Nov 26,2015
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I enlisted the services of Karen to help me sell my mother's property for me. Although I had my doubts about Karen's valuation (too high) at the beginning, she gave me confidence to try it and I ended up with a figure only just below the asking price. Amazing! The continual communication from Karen throughout the proceedings was excellent. She is a very professional and approachable person, who gave me the confidence that I could do it! Thanks Karen....
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Comment on agent fees
Very reasonable
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Aug 05,2015
Minithumbup
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Aug 05,2015
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I bought my property in New Malden in 2007 and Karen was the agent. I was so impressed with the personal service and level of communication that in 2011 I decided to use White and Hayward as property managers when I was posted to Australia. They carefully vetted prospective tenants and kept the property fully let and trouble free for the 4 years I lived in Australia. On my return to the UK in 2015 I was posted to another part of the UK, so I decided White and Hayward would be sole agents for ...
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Apr 20,2015
Minithumbup
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Apr 20,2015
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We sold my mother's house through White and Hayward following a bad experience with another agent. The service we received from Karen Lucas was exemplary in every respect and we so wished had used them from the start! Karen was extremely helpful, professional but friendly and honest, valuing the property realistically, giving feedback, keeping us informed all along the way and making every effort to ensure that things progressed smoothly. Nothing was too much trouble for her including li...
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Comment on agent fees
More reasonable than most.
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Sep 11,2014
Minithumbup
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Sep 11,2014
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I am pleased to say that it was a pleasant experience to deal with White & Hayward. I must say I would give them 10 out of 10 for their service and professionalism. I have dealt with them as a tenant and as home buyer, and can say without a doubt that I found them better than any other estate agent I have ever dealt with....
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May 12,2014
Minithumbup
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May 12,2014
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They were my letting agents for 9+ years. Never had any issues with money received, tenants, repairs, anything. Karen always new someone who could fix the problem. In years the place was only empty for 2 weeks! Service was always great and prompt. Thoroughly recommended....
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Apr 14,2014
Minithumbup
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Apr 14,2014
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I would like to compliment the staff of white and hayward estate agents in new malden.the warm and very professional service we received . I would like to many Thanks , for Ms Karen Lucas, shed been really helpful ....
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Dec 11,2013
Minithumbup
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Dec 11,2013
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We chose our local estate agent White and Hayward New Malden on recommendation from friends. What a good job we did. On first impressions the staff were friendly efficient and very professional. Throughout the sale of our property we had lots of questions and queries that needed addressing, this was all very new to us. Karen Lucas put us in-touch with a solicitor, a financial advisor and every other professional body that we needed. E- mails needed to be sent, letters to be scanned and sent to o...
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Sep 14,2013
Minithumbup
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Sep 14,2013
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My Partner and I were tenants for one and a half years and we think the service we recieved from White and Hayward was excellant. If we had any problems with anything in the property they arranged for somebody to come and repair it straight away. This was usually done within a day or two of us making a call to them. We always recieved a friendly welcome, always polite and helpful and we never felt uncomfortable in dealing with them. They were brilliant and we will definitely reccomend t...
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Apr 22,2013
Minithumbup
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Apr 22,2013
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I would like to compliment the staff of white and hayward estate agents in new malden.the warm and very professional service we received when buying our house was second to non. She gave very sound realistic advice through out the whole process.Karen really put herself out . Forming an invaluable link between both parties. Contacting all legal teams on a regular basis to aid a smooth transition to completion.we really appreciated this as it took a lot of the usual stress out of the buying proce...
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Sep 27,2012
Minithumbup
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Sep 27,2012
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We sold our property through White and Hayward and had fantastic service from Karen Lucas. We felt she was realistic with the valuation, gave us alot of valid, helful and honest information and was very respectful of our home when it came to viewings. We also had honest and regular feedback after every viewing. When we did get a buyer, again the communication was always there and when things got a bit stressful, ie, there were some queries and potential problems, Karen kept us informed and wa...
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Apr 04,2011
Minithumbup
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Apr 04,2011
1 people found
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We put our house up for sale with Karen Lucas after viewing a property through her - and never looked back! From start to finish her service has been of the highest standard. As mentioned in another review she has gone well beyond the call of duty on numerous occasions particularly when dealing with inefficient solicitors. We have used big 'chain' estate agencies before and always had problems. As White & Hayward is Karen's business you can be assured of a personal and efficient service that you...
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Apr 12,2010
Minithumbup
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Apr 12,2010
0 people found
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I have recently purchased a house from Karen at White and Hayward. She has been extremly helpful from start to finish, well beyond her duty to me. She in fact advised me along the whole process of purchasing the house, far more helpful than my solicitor. In fact if it wasn\'t for her I don\'t know how I would have coped. I am eternally grateful and I can not recommend this estate agents enough. If and when I sell my house I would have no hesitation in using White and Hayward or recommendi...
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Apr 09,2010
Minithumbup
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Apr 09,2010
0 people found
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Excellent service from start to finnish, will definatley use again....
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Mar 03,2010
Minithumbup
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Mar 03,2010
0 people found
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White and Hayward was the best thing that could have happened after the first agent I used had some police trouble. Karen the head of White and Hayward took all the hassle away from my mother and I and kept us informed all the time. If I ever buy or sell again I would hope I could use Karen and Kieran services again. Robert Curtis...
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Feb 23,2010
Minithumbup
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Feb 23,2010
0 people found
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Excellent service for both I as the Landlord and the new tenant. Kieran is a pleasure to deal with and is very customer focused. I was very pleased with the service and will definitely use them again....
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Feb 04,2010
Minithumbup
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Feb 04,2010
0 people found
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With White and Hayward you clearly get the benefit of working with a client focussed business. They fully understand that delivering an excellent service to both the tenent and landlord will ensure success for all involved. Having time and again experienced poor service from the major agents I would throughly recommend White and Hayward....
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Areas covered
  • KT1
  • KT2
  • KT3
  • KT4
  • KT5
  • KT6
  • KT7
  • KT9
  • KT19

NALS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
4 0 3 0 8 0 3 0 0 0

Job vacancies

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Agent Fees

Sales
0.95% Sole Agency
1.25% Multiple Agency

Lettings
Tenant Finder 6%
Tenant Finder and Rent Collection 7.5%
Full Management 10%
(Fees quoted are subject to VAT)
Last updated at 11:53 AM 28/01/2016 by Karen Lucas

Complaints Procedure

The Property Ombudsman
The National Approved Lettings Scheme
Last updated at 11:52 AM 28/01/2016 by Karen Lucas

Awards won by White and Hayward

Individual Branch Awards

Martin  - upload your photo Martin
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karen lucas - upload your photo karen lucas
8 reviews

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Jean Dalton - upload your photo Jean Dalton
2 reviews

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