White and Hayward

5.00/5 rating 21 reviews
  • 78% valuation accuracy
  • 100% recommend
  • 100% fee satisfaction
Independent Residential Sales and Lettings Estate Agency offering a high quality of service in New Malden, Surbiton, Kingston upon Thames, Worcester Park, Chessington and Ewell and the surrounding areas.
White and Hayward

157 South Lane
New Malden
Surrey
KT3 5ES
02089429575

Website not available

Properties for Sale
Properties to Rent

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Mar 09,2018
Minithumbup
By: 'Simona Caruso'
Mar 09,2018
0 people found
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Excellent service. I strongly recommend their service. they are efficient, very well organised, and professional. very experienced and knowlegeable in their field....
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no problem wth their fees either, very reasonable.
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Oct 17,2017
Minithumbup
By: 'Paul Skinner'
Oct 17,2017
0 people found
this helpful
We were delighted with the service and attention to detail which we received from both Karen and her colleagues. Our sale was far from straightforward but we had support at every stage, particularly when we suffered setbacks. Karen remained positive throughout and was very accessible....
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Very reasonable
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Jul 24,2017
Minithumbup
By: 'Ferhat Sahinkaya'
Jul 24,2017
0 people found
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We rented a flat in Wimbledon through White & Hayward. Karen was our agent during our stay in the flat for more than 2 years. She was always professional, kind and very responsive. She was helpful, organised and very honest with viewing, offer, new contract signing, ...
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Comment on agent fees
Reasonable prices
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Sep 12,2016
Minithumbup
By: 'Debbie'
Sep 12,2016
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Excellent service from Karen and Jean. Very professional, completely straightforward and a joy to deal with. Would definitely use again and would recommend to anyone who is selling a property....
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Comment on agent fees
Excellent
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By: Karen Lucas
Sep 12, 2016
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Thank you Debbie, it was a pleasure working with you. ...
Jan 21,2016
Minithumbup
By: 'OMS'
Jan 21,2016
0 people found
this helpful
Karen Lucas was the agent for the house that I was purchasing. She kept me informed and kept me up to date on all aspects of not only my purchase but on the sale of my house too. The agents selling my house were, basically, ...
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Comment on agent fees
Karen Lucas told me what fees she charges and they were .3% lower than my agents fees. I wish I had known about her company before.
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Nov 26,2015
Minithumbup
By: 'Sally-Anne'
Nov 26,2015
0 people found
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I enlisted the services of Karen to help me sell my mother's property for me. Although I had my doubts about Karen's valuation (too high) at the beginning, she gave me confidence to try it and I ended up with a figure only just below ...
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Comment on agent fees
Very reasonable
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Aug 05,2015
Minithumbup
By: 'Trefor'
Aug 05,2015
0 people found
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I bought my property in New Malden in 2007 and Karen was the agent. I was so impressed with the personal service and level of communication that in 2011 I decided to use White and Hayward as property managers when I was posted to Australia. They carefully ...
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Apr 20,2015
Minithumbup
By: 'Janet and Roy Grimshaw'
Apr 20,2015
0 people found
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We sold my mother's house through White and Hayward following a bad experience with another agent. The service we received from Karen Lucas was exemplary in every respect and we so wished had used them from the start! Karen was extremely helpful, professional but friendly ...
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Comment on agent fees
More reasonable than most.
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Sep 11,2014
Minithumbup
By: 'Kashif'
Sep 11,2014
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I am pleased to say that it was a pleasant experience to deal with White & Hayward. I must say I would give them 10 out of 10 for their service and professionalism. I have dealt with them as a tenant and as home buyer, and can ...
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May 12,2014
Minithumbup
By: 'Neill Bickel'
May 12,2014
0 people found
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They were my letting agents for 9+ years. Never had any issues with money received, tenants, repairs, anything. Karen always new someone who could fix the problem. In years the place was only empty for 2 weeks! Service was always great and prompt. Thoroughly recommended....
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Apr 14,2014
Minithumbup
By: 'Shirin'
Apr 14,2014
0 people found
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I would like to compliment the staff of white and hayward estate agents in new malden.the warm and very professional service we received . I would like to many Thanks , for Ms Karen Lucas, shed been really helpful ....
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Dec 11,2013
Minithumbup
By: 'Mrs C hollis'
Dec 11,2013
0 people found
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We chose our local estate agent White and Hayward New Malden on recommendation from friends. What a good job we did. On first impressions the staff were friendly efficient and very professional. Throughout the sale of our property we had lots of questions and queries ...
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Sep 14,2013
Minithumbup
By: 'Steve'
Sep 14,2013
0 people found
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My Partner and I were tenants for one and a half years and we think the service we recieved from White and Hayward was excellant. If we had any problems with anything in the property they arranged for somebody to come and repair it straight ...
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Apr 22,2013
Minithumbup
By: 'david smith'
Apr 22,2013
0 people found
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I would like to compliment the staff of white and hayward estate agents in new malden.the warm and very professional service we received when buying our house was second to non. She gave very sound realistic advice through out the whole process.Karen really ...
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Sep 27,2012
Minithumbup
By: 'Sue Thompson'
Sep 27,2012
0 people found
this helpful
We sold our property through White and Hayward and had fantastic service from Karen Lucas. We felt she was realistic with the valuation, gave us alot of valid, helful and honest information and was very respectful of our home when it came to viewings. We ...
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Apr 04,2011
Minithumbup
By: 'Sally Hawkins'
Apr 04,2011
1 people found
this helpful
We put our house up for sale with Karen Lucas after viewing a property through her - and never looked back! From start to finish her service has been of the highest standard. As mentioned in another review she has gone well beyond the call ...
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Apr 12,2010
Minithumbup
By: 'Paola Bravo'
Apr 12,2010
0 people found
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I have recently purchased a house from Karen at White and Hayward. She has been extremly helpful from start to finish, well beyond her duty to me. She in fact advised me along the whole process of purchasing the house, far more helpful than my ...
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Apr 09,2010
Minithumbup
By: 'Mels'
Apr 09,2010
0 people found
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Excellent service from start to finnish, will definatley use again....
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Mar 03,2010
Minithumbup
By: 'rufus'
Mar 03,2010
0 people found
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White and Hayward was the best thing that could have happened after the first agent I used had some police trouble. Karen the head of White and Hayward took all the hassle away from my mother and I and kept us informed all the time. ...
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Feb 23,2010
Minithumbup
By: 'Steve L'
Feb 23,2010
0 people found
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Excellent service for both I as the Landlord and the new tenant. Kieran is a pleasure to deal with and is very customer focused. I was very pleased with the service and will definitely use them again....
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Feb 04,2010
Minithumbup
By: 't65mcb'
Feb 04,2010
0 people found
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With White and Hayward you clearly get the benefit of working with a client focussed business. They fully understand that delivering an excellent service to both the tenent and landlord will ensure success for all involved. Having time and again experienced poor service from the ...
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Areas covered
  • KT1
  • KT2
  • KT3
  • KT4
  • KT5
  • KT6
  • KT7
  • KT9
  • KT19

NALS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
4 0 4 0 10 0 3 0 0 0

Agent Fees

Sales
0.95% Sole Agency
1.25% Multiple Agency

Lettings
Tenant Finder 6%
Tenant Finder and Rent Collection 7.5%
Full Management 10%
(Fees quoted are subject to VAT)
Last updated at 11:53 AM 28/01/2016 by Karen Lucas

Complaints Procedure

The Property Ombudsman
The National Approved Lettings Scheme
Last updated at 11:52 AM 28/01/2016 by Karen Lucas

Awards won by White and Hayward

Individual Branch Awards

Firm rankings


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Opening hours


  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 16:00
  • Sunday: Closed

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