View all comments (1) Hi Anne, I am very sorry to hear you were not happy with the property on arrival. Please can you confirm the building you have moved into and the date you moved in. I am shocked to hear that i have been horrible to you as this is not in my character and would really like a further explanation to justify this accusation. Please can you either call the office and ask for me directly or please send a complaint email over so we can look into this for you. ...

View all comments (1) Hi Jennifer, Thank you for your review, however we are very disappointed that you have written this against Westmanor. Unfortunately we can not be held responsible for a party at the property over the weekend that a resident decided to arrange. We were immediately informed the following morning and were on site assisting the Police and also reassuring tenants at the building. After this, we emailed all tenants regarding the incident. Please can you email us directly and let us know the fl ...

View all comments (1) Hi Jennifer, I have been over all the maintenance from your flat since October 2020. You initially reported the shower not working on 14.10.20 and maintenance attended and resolved. Two weeks later we then received another maintenance request from you stating this still wasn't working. If you had advised us sooner than this we would have of course made sure you were not left without a shower for a further two weeks. In relation to the washing machine, this type of maintenance request is o ...

View all comments (1) Hi there, Thank you for your review and we are sorry to hear that you are not happy with our service. With regards to charges, you do have the chance to dispute this with us if you do not agree with them and if an agreement is still not arranged then you can contact the Tenancy Deposit Scheme who will assess the case and provide an unbiased adjudication. When you are due to vacate the property, we send a letter to all tenants provided a time that the keys must be handed into our office. If this ...

View all comments (2) Dear Ladun, Thank you for your review and we are sorry to hear that you have had issues during your tenancy with us. Most of the issues that you have mentioned are maintenance issues or unforeseen issues. Whilst we do everything that we can to prevent things like this happening, issues like this do happen and we endeavour to rectify them as soon as feasibly possible. With regards to your missing documents, we provide all tenants with information on several occasions regarding what documents need ...

View all comments (2) Most of what you describe is the building fault/landlord not Agent! Your paperwork? I reckon each student agreement is about 10-12 pages plus gaurantors etc If Westmanor have 1000 students thats a lot of paperwork? And frankly like "outraged emotionally distressed" and "disgusting" get a life! There are homeless people across the road! Babies starve in Africa! ...

View all comments (2) All my documents were under my name. I provided them with details including letters from the bank, bank statements and even had a meeting with the bank to a point where they had to call West Manor themselves and explain that the money had come from my account and did not bounce! nI responded to every email and call but I was constantly getting shouted at over the phone (no customer service whatsoever) and they didn't want to listen. It got to a point where when they called I had to call the pers ...

View all comments (1) Hi Alex, Thank you for your review and we are sorry to hear that you are not happy with our service. Unfortunately, after carrying out the end of tenancy inspection, it is necessary to charge the tenant where a property has not been left in an acceptable condition. If you do not agree with the charges given then we urge you to contact us directly as asked to discuss this. We can confirm that when a tenant is charged, Westmanor makes no money from this as it is given to the landlord to cover the ...

View all comments (1) Hi there, Thank you for your review. We are sorry to hear that you have not enjoyed our stay with us. We would appreciate it if you could contact us directly with regards to the issues mentioned as we do endevour to provide the best possible customer service. We also have a feedback form on our website that you can use and you can remain anonymous if you wish. This means that the comments will come directly to us and we can use this to improve our customer service. Kind Regards, Westmanor Studen ...

View all comments (1) Hi there, Thank you for your review. We are sorry to hear that you have not enjoyed our stay with us. We would appreciate it if you could contact us directly with regards to the issues mentioned as we do endevour to provide the best possible customer service. We also have a feedback form on our website that you can use and you can remain anonymous if you wish. This means that the comments will come directly to us and we can use this to improve our customer service. Kind Regards, Westmanor Studen ...

View all comments (1) Hi there, Thank you for your review. We are sorry to hear that you are not enjoying your stay with us. Unfortunately we were not aware of the works required to your flat until after you started occupying it. We can only apologise for the inconvenience caused however please note that we do work on behalf of your landlord. We also ensured that you were as comfortable as feasilbly possible while this work was being carried out. With regards to the works in the actual building, we apologise if you h ...

View all comments (1) Hi there, Thank you for your review. We are sorry to hear that you have not enjoyed our stay with us. We would appreciate it if you could contact us directly with regards to the issues mentioned as we do endevour to provide the best possible customer service. We also have a feedback form on our website that you can use and you can remain anonymous if you wish. This means that the comments will come directly to us. Kind Regards, Westmanor Student Living ...

View all comments (1) Dear S, Thank you for your review. We are sorry to hear that you have not enjoyed our stay with us. We would appreciate it if you could contact us directly with regards to the issues mentioned as we do endevour to provide the best possible customer service. We also have a feedback form on our website that you can use and you can remain anonymous if you wish. This means that the comments will come directly to us. Kind Regards, Westmanor Student Living ...

View all comments (1) Dear Kim, Thank you for your review. We are sorry to hear that you have not enjoyed our stay with us. We would appreciate it if you could contact us directly with regards to the issues mentioned as we do endevour to provide the best possible customer service. We also have a feedback form on our website that you can use and you can remain anonymous if you wish. This means that the comments will come directly to us. Kind Regards, Westmanor Student Living ...

View all comments (1) Hi there, Thank you for your review. We are sorry to hear that you have not enjoyed your stay with us. We an assure you that we endevour to rectify any maintenance issues as soon as possible. With regards to your comments about the 'poor security', we can confirm that the building is secure. We also contacted all tenants in the building about allowing non-residents to tailgate them into the property. Kind Regards, Westmanor Student Living ...