Westdale Property Letting Agency

4.93/5 rating 40 reviews
  • 67% valuation accuracy
  • 100% recommend
  • 100% fee satisfaction
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    Lynn Dent
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    Pete Hancock
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    Shirley Grove
Westdale is a long standing local independent agency specialising in property lettings and management.
We have been operating over 25 years providing a personal service to both landlords and tenants. We have currently manage 100 properties in the Exeter, Torbay and Newton Abbot areas of Devon.
We are flexible in the services we provide, which enables us to suit services to landlords wishes.
Westdale is headed by Peter Hancock who has worked in housing for over 35 years

13 Teignbridge Business Centre
 ,Newton Abbot
Devon
TQ12 6TZ
01626835850

 
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Nov 12,2014
Minithumbup
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Shirley Grove
By: 'Alan Jones'
Nov 12,2014
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The Agent dealt effectively and professionally with outgoing tenants and provided valuable advice and assistance in successfully claiming compensation from the Tenants for dog-chewed and dirty carpets, water-damaged kitchen and badly scuffed paintwork. The Agent arranged with less than co-operative outgoing tenants to accommodate viewings of the property and did all the paperwork, Bank references, and Inventory for the new tenants with the minimum of input from ourselves and in a very short ti...
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The Agents Fees were very reasonable in view of the significant number of visits and letters involved with the outgoing tenants, we were more than satisfied, so much so that we queried whether the Agent had charged enough - he agreed he had.
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Sep 12,2014
Minithumbup
By: 'paul brown'
Sep 12,2014
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Very professional I felt everything was covered no question un-answered, very friendly service, I would have no hesitation in recommending them to any one...
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Sep 09,2014
Minithumbup
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Shirley Grove
By: 'Kevin Fancett'
Sep 09,2014
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Peter and Shirley have their proposition nailed. Some agents talk the talk, but this team walks it. The experience, advice and knowledge was very evident and as a customer gave me peace of mind that this isn't a business just focusing on numbers. Expectations met and exceeded....
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Fair and transparent.
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By: Pete & Shirley
Sep 10, 2014
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Thank you very much for taking the time to give us this very kind recommendation. Very much appreciated. ...
May 21,2014
Minithumbup
By: 'Lisatqy'
May 21,2014
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Having rented properties for the last 16 years, I can say in all honesty that Westdale is the best Agents I have used. Everything from the initial welcome from their friendly staff to their efficiency in dealing with any problems encountered. Being a smaller agents they provide first class customer service and make you feel comfortable and leave you to have quiet enjoyment of your property. I have no hesitation in recommending this agent to anyone and it is unfortunate that they don\'t have m...
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By: Pete H
May 22, 2014
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Thanks Lisatqy for your kind comments. It is so difficult for small agents to compete with the big boys with slick marketing these days. It looks as though my concentrating on quality and good service is recognised ...
Jan 26,2014
Minithumbup
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Shirley Grove
By: 'Simon & Louise'
Jan 26,2014
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Westdale Property Lettings Agency has managed our properties for over 15 years during which time we have been entirely satisfied with the excellent service provided and during this time there have been no unplanned ¢â‚¬Å“voids¢â‚¬Â. The driving force behind Westdales is Peter Hannock who is highly experienced and knowledgeable about landlords' needs & obligations; the advice & guidance he offers is second to none and always provided in a proactive & timely fashion. ...
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Sep 21,2013
Minithumbup
By: 'Andrew Brown'
Sep 21,2013
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Very prompt and professional sevice provided in letting the property. The agent responded quickly to our request and found a tenant almost immediately allowing us to move on with our plans. We would recommend the service provided to any landlord....
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Aug 16,2013
Minithumbup
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Shirley Grove
By: 'guy hillhouse'
Aug 16,2013
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Peter and Shirley are both very professional and have a caring approach towards the needs of both Landlord and tenant....
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By: Westdale
Sep 17, 2013
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Thank you Guy for your kind words. Both Shirley and I continue to strive to achieve a good service to both landlords and tenants ...
Aug 16,2013
Minithumbup
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Shirley Grove
By: 'Sea Breeze'
Aug 16,2013
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As a landlord living overseas, I have been using the expert services of Westdale Property Letting Agency to manage my multi unit apartment building for over 10 years. The service that Peter and his assistant Shirley provide is second to none. They take away all of the stress of being an "absentee landlord", always keeping me informed of building maintenance, regulatory and tenancy issues as they arise. I can highly recommend Westdale to any landlord looking for a personal, professional...
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By: Westdale
Sep 17, 2013
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Thank you 'Seabreeze' for your compliments. Both myself and Shirley will continue to strive to provide a good service to both landlords and tenants. ...
Aug 13,2013
Minithumbup
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Pete Hancock
By: 'Pauline'
Aug 13,2013
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Peter Hancock has been managing my house rental for about 8 years. He gives me excellent service and nothing seems to be any trouble to him. He has helped me with quotes for house repairs etc. and overseen it as I live out of the country. He is very trustworthy,helpful and knowlegable of rental issues both practically and legally. . He has no 'small print" or hidden agenders. I would not use anyone else, he gives an excellent service and I highly reccomend him....
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By: Westdale Property Letting Agency
Aug 14, 2013
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Thank you 'Pauline' for your kind words. It is good to get positive feedback ...
Aug 10,2013
Minithumbup
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By: 'Chris England'
Aug 10,2013
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Excellent personal service is given at all times, and advice id freely given. There is always a professional and thoroughly competent response to enquiries. I have found Peter and his staff to be helpful and accommodating at all times. I have no hesitation in recommending Westdale as a letting agent....
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By: Westdale Property Letting Agency
Aug 14, 2013
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Thank you 'Chris' for your endorsement of my landlord service. I will continue to strive to maintain the current personal service offered ...
Aug 07,2013
Minithumbup
By: 'KB'
Aug 07,2013
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Been renting the house for over 6 months now, no problems either during the negotiation or subsequent to that. Straightforward and easy to deal with...
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By: Westdale
Sep 18, 2013
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Thank you 'KB' for your comments. May the tenancy continue in the same way ...
Aug 04,2013
Minithumbup
By: 'Jennie Bonner'
Aug 04,2013
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We have been with Westdale for 12 years. The agency are always very helpful, and quick to get back to you over any problem, dealing with it in a professional and reasonable time and way. When we needed a new tenant it was quickly arranged. We feel we have a good relationship with Westdale and are very happy in our dealings with them. We also have contact with them over other properties not our own, and find the same....
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By: Westdale Property Letting Agency
Aug 14, 2013
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Thank you Jennie for your kind words. I will certainly aim to live up to customers expectations ...
Aug 01,2013
Minithumbup
By: 'Shirley Smith'
Aug 01,2013
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From my experience of dealing with Mr Hancock he has always provided a fast, efficient, sympathetic service for our needs....
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By: Pete Hancock
Aug 02, 2013
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Thank you for your comments. We will strive to continue to maintain a good working relationship with you as tenants ...
Aug 01,2013
Minithumbup
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Shirley Grove
By: 'Westdale Letting Agency'
Aug 01,2013
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Westdale Letting Agency have always dealt with the letting of my property in a professional and courteous manner. Quick to respond to problems and able negotiators between landlord and tenant. It matters that they act locally as agents as they know the area and the needs of potential tenants. They are always a voice on the end of the phone or willing to call and see you personally. With bigger letting agencies you are often unable to speak with the person in charge and are often left waitin...
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By: Westdale
Sep 17, 2013
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Thank you 'Westdale Lettings Agency' for your kind words. To reassure I do not know who you are. I do know that no one from Westdale has written the review, in case people are worried I do thank you for your comments ...
Jul 31,2013
Minithumbup
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By: 'Annie'
Jul 31,2013
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I have always received a friendly, efficient and professional service from Pete Hancock and the staff at Westdale. I would not hesitate to recommend them to others....
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By: Westdale
Sep 18, 2013
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Thank you 'Annie' for your comments and recommendation ...
Jul 31,2013
Minithumbup
By: 'Paul Adams'
Jul 31,2013
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I have been a tenant of Westdale Lettings for about three and a half years now and have found Peter Hancock to be very friendly and approachable, but also very professional and efficient when dealing with any issues. I can recommend Westdale very highly....
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By: Pete Hancock
Aug 02, 2013
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Thank you Paul for your comments. I hope you will continue to be pleased with the relationship we have with you regarding your tenancy. ...
Jul 31,2013
Minithumbup
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By: 'N.Johnston'
Jul 31,2013
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Peter Hancock has always been very helpful and courteous.When we did have a difficult situation to deal with Peter Hancock dealt with it in a very professional manner to bring it to a conclusion for all parties concerned.Also we have over the years{more than 10 years] have had a number of changes of tenancy which have been dealt with with the minimum of fuss and to my complete satisfaction.We have never had to wait long for a new tenant which would indicate westdale are proactive in procuring...
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Jul 29,2013
Minithumbup
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By: 'Lindy and Barry Powell'
Jul 29,2013
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After using other methods to rent our property , the advice and help from Peter and his team, regarding refurbishing and maintaining, and finaly letting our property was dealt with in a professional and efficient manner. Also their aftercare and knowledge is second to none and we heartily reccomend them to anyone looking for a letting agent....
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By: Westdale
Sep 18, 2013
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Dear Lindy & Barry. Thank you for your kind words and recommendation ...
Jul 29,2013
Minithumbup
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Pete Hancock
By: 'Ian Clay'
Jul 29,2013
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I have used Westdale as \'Tenant Find\' agents since they first started trading in this area. I have found them to be extremely flexible, fair and thorough. I would certainly recommend them to landlords....
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By: Westdale
Sep 18, 2013
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Thank you Mr Clay for your endorsement ...
Jul 28,2013
Minithumbup
By: 'Liss Hampton'
Jul 28,2013
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Westdale lettings and property management took over from Bradley property rentals not long after I moved to 22 fore street. I have been here 7 years and find my letting agency to be helpful and approachable. They make sure everything is up to date i.e fire safety checks etc. As I am pleased with the service that Westdale provide, I am happy to leave a review on their behalf....
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By: Westdale
Sep 18, 2013
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Thank you 'Liss' for your kind words and I am pleased you are happy with your flat and tenancy ...
Jul 28,2013
Minithumbup
By: 'Teignbridge Circuit'
Jul 28,2013
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The agent kept me fully informed of any problems e.g. rent might be paid late. The monthly accounts were always presented promptly, and any anomalies were alwys explained....
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By: Westdale
Sep 18, 2013
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Thank you 'Teignbridge Circuit' for your positive feedback. I will certainly continue to strive to provide a good responsive service ...
Jul 26,2013
Minithumbup
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Pete Hancock
By: 'Number 1 Trust Fund'
Jul 26,2013
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We are a Trust Fund owning several properties in Bovey Tracey, Devon, including the Vicarage and several cottages. Peter Hancock took over Westdale several years ago from Lynn Dent. We could not have found Peter more helpful in dealing with what is not a straightforward portfolio. There is always immediate and personal contact when needed. He anticipates prospective problems and initiates any necessary programmes. As Secretary of the Trust I have enjoyed a confident personal relationship wi...
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By: Pete Hancock
Jul 26, 2013
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Thank you 'No 1 Trust fund for your positive comments. Certainly the good quality of your current tenants helps us to manage your properties more easily. I will certainly strive to maintain our personal service ...
Jul 26,2013
Minithumbup
By: 'Ann and Dave Robinson'
Jul 26,2013
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We have had our property with Westdale for 20 years, first with Lynn Dent (with whom we were more than satisfied ) and subsequently with Peter Hancock (and Shirly Grove for the whole time). As we live away from the property which is let in Devon, (we lived first in London and then in Lincolnshire), it has been very important to have someone we trust managing the letting,. Westdale have been more than efficient in this, and have always been reliable, and approachable. We have a very good relat...
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By: Pete Hancock
Jul 26, 2013
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Thank you Ann and David for your kind words. Certainly the good quality of your current tenants helps me enormously. I will certainly continue to strive to maintain a personal responsive service ...
Jul 26,2013
Minithumbup
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Shirley Grove
By: 'Ray Kemp'
Jul 26,2013
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We were already using a larger Estate Agents to manage our property. I needed a more personal touch that we were not getting, and as my wife and I are both very busy ... we needed somebody to take control. Peter handled the handover brilliantly, and at the same time one of the tenants decided to leave ... he handled that situation with the legals and the tenants and us brilliantly and smoothly. It could have been very messy. But it was not. His management is so much closer to the ground than...
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By: Pete Hancock
Jul 26, 2013
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Thank you Ray for your kind words. It certainly was an interesting time during the handover from your last agent. I learnt a great deal. hopefully matters are now on an even keel ...
Jul 25,2013
Minithumbup
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Shirley Grove
By: 'Andrew Bartlett'
Jul 25,2013
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I am an \'absent landlord" and have needed somebody, for the last 13 years, who is able to deal with all of the issues and matters arising from renting a property. Including repairs, enhancements, selection and management of occupants. Westdale Property Letting Agency has dealt with it all on my behalf easily, professionally and has given me complete confidence that the property is being looked after. I highly recommend them....
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By: Pete Hancock
Jul 26, 2013
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Thank you Andrew for your positive comments. Your tenant has also made very nice comments about our service. My job is made so much easier if both landlord and tenant are satisfied ...
Jul 25,2013
Minithumbup
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Shirley Grove
By: 'Alun'
Jul 25,2013
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Peter & Shirley have provided a friendly and professional service right from my initial inquiry about the property. Their fees are reasonable and they don\'t surprise you with hidden costs, (which the larger agents seem to do!) Communication was excellent during the progress of my tenancy application, with any questions being answered promptly and fully. I\'ve had no problems with the property in the 4 months I\'ve rented it but I have no doubt they would use their best endeavors to resol...
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By: Pete Hancock
Jul 26, 2013
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Thank you Alun for your positive comments.Your landlords have a very positive and realistic approach to the day to day problems that arise from managing a block of flats, which certainly makes my job easier ...
Jul 25,2013
Minithumbup
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By: 'K Daly'
Jul 25,2013
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I have found all of my dealings with Westdale to be simple and straightforward. In everything, from my application for tenancy to the day I phoned the office at 8:30am because I had foolishly locked myself out in the rain, I have found Peter and Westdale to go above and beyond to make sure that I am taken care of. Westdale as an agency are polite, professional, efficient and friendly, and I would have no qualms whatsoever recommending them to any of my friends and family....
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By: Pete Hancock
Jul 26, 2013
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Thank you Kneace for your positive comments. Fortunately I was able to respond quickly to your key incident ...
Jul 25,2013
Minithumbup
By: 'michelle'
Jul 25,2013
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Excellent service from the very start, very good service when you call up and always dealt with any queries very efficiently. Nothing is too much trouble. Would definitely use there service if required again in the future. Other bigger companies were not as good as Westdale they put the customer first every time....
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By: Pete Hancock
Jul 26, 2013
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Thank you Michelle for your positive comments ...
Jul 25,2013
Minithumbup
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Pete Hancock
By: 'Peter Bartlett'
Jul 25,2013
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Westdale Property Letting Agency have managed my flat block of 8 flats for 3.5 years. In that time we have an excellant working relationship trusting each others professional judgement at all times. They deal with any concerns with prompt efficiency consulting with me and my family before implementing any changes. The type of tennant they take on reflects the company. We have no trouble with tennants and I have no problems in recommending this company to any friends thinking of becoming Landlord...
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By: Pete Hancock
Jul 26, 2013
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Thank you Peter for your positive comments. I will continue to strive to maintain a personal and responsive service for you ...
Jul 25,2013
Minithumbup
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Pete Hancock
By: 'brian cook'
Jul 25,2013
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I have been using this agency for 13 years. They are extremely helpful, very good at finding tenants quickly and their commission rates are very low for a very high level of service, unlike some of the \'big\' firms....
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By: Pete Hancock
Jul 26, 2013
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Thank you Brian for your kind comments. i will continue to strive to maintain a personal service ...
Areas covered
  • PL7

TPOS DPS


Review statistics

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25 0 12 0 0 0 0 0 3 0
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Agent Fees

Our Fees are Simple

Landlords are charged 50% of the monthly rent for letting their property.

Management fees start at 8% of the monthly rent
Last updated at 10:15 AM 28/04/2014 by Peter Hancock

Complaints Procedure

Westdale prides itself on being a local Letting Agent that offers a personal lettings service in a professional manner.

If you believe that you have a grievance please contact in the first instance either Shirley Grove or Peter Hancock at the address below

Unit 13 Teignbridge Business Centre

Heathfield
Newton Abbot
Devon

TQ12 6TZ

Or by E mail to

enquiries@westdalelettings.co.uk

The grievance will be acknowledged within 3 working days and investigated thoroughly, including if necessary meeting face to face with the aggrieved party. A formal written outcome of the grievance will be sent to you within 14 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.

Please remember that as Westdale is registered with the Property Ombudsman all customers have the peace of mind in knowing that the Ombudsman can intervene to resolve any disputes.

The Property Ombudsman can be contacted as follows

www.tpo.co.uk

Telephone 01722 333306

e mail admin@tpos.co.uk

Address Milford House, 43 -55 Milford Street, Salisbury Wiltshire SP1 2BP
Last updated at 10:15 AM 28/04/2014 by Peter Hancock

Awards won by Westdale Property Letting Agency

Individual Branch Awards

Newton Abbot, TQ12 6TZ

Lynn Dent - upload your photo Lynn Dent
 4 reviews

About Lynn No description set View full profile
Pete Hancock - no image available Pete Hancock
Director 28 reviews

About Pete No description set View full profile
Shirley Grove - upload your photo Shirley Grove
 9 reviews

About Shirley No description set View full profile

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Opening hours


  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed


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