Wentworth Estates

50 reviews 3 /5 rating
  • 59% valuation accuracy
  • 54% recommend
  • 67% fee satisfaction
At Wentworth Estates we pride ourselves on being able to offer the highest standard of service to Vendors, Landlords, Tenants, and Applicants alike. We are an independent business with many years of experience in Sales, Property Letting & Management throughout London, Luton, Essex and the surrounding areas. Covering from our head office in Ilford Essex, we have on-going professional contracts with local Councils and housing specialists. Areas covered include: London Borough of Redbridge, New Read full description...

106 Ilford Lane
Ilford
Essex
IG1 2LD
02084784786

 
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Jun 30,2017
Minithumbup
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Jun 30,2017
0 people found
this helpful
Hello I have dealt with Shahid on many different issues . He as always tried to help and guide me. A very good person honest and up front which should be rewarded....
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Good
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Jun 22,2017
Minithumbup
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Jun 22,2017
0 people found
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Excellent customer service from Mr. Shabeer Dean. tries to help out landlords as best as he can and has always been available if any problems arise....
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Comment on agent fees
reasonable fees charged
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Jun 16,2017
Minithumbup
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Jun 16,2017
0 people found
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i have been using wentworth estates ilford for the last 10 years both as a landlord renting out several properties and also they have sold 3 properties for me during that time. there have been very difficult tenants during that time (nothing to do with wentworths) but wentworths have done their best to be helpful and supportive and have a very good knowledge of all the legal procedures that one needs to rent out properties such as deposit schemes and all the legal information to evict tenant...
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Comment on agent fees
their fees are competative with all the agents in the area.
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Apr 28,2017
Minithumbdown
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Apr 28,2017
0 people found
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Stupid unprofessional company ,waste you time ,rude ,please never go to them ,they are not helpful ,never call you back I will never recommend them...
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Comment on agent fees
Horible
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Jan 20,2017
Minithumbdown
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Jan 20,2017
4 people found
this helpful
I am new tenant I felt disappointed, very rude customer service who promises to call u back but never did, the funny thing is they see every complaint as a joke , I am not willing any answer I hope one day these people will face the consequences, an they will soon or later....
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Jan 06,2017
Minithumbdown
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Jan 06,2017
2 people found
this helpful
I am a landlord and had leased my property to them on a 3yr term .After giving the correct notice that I would not be renewing my agreement they have still not evicted the tenant and it is almost a year !!!!! I will now have to take them to court . I strongly recommend landlords NOT To use this company...
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Nov 25,2016
Minithumbdown
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Nov 25,2016
2 people found
this helpful
Customer service TERRIBLE ! On every email / call they have never failed to disappoint. RUDE STAFF who promise to call you back and never do. Poor service. Bad attitude....
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BAD
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By: Fadumo
Jan 20, 2017
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Customer service terrible. They are rude they promises to call u back an never do . I have a problem for a month still I have , I will never wish anyone to be there customer, ...
Nov 24,2016
Minithumbdown
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Nov 24,2016
1 people found
this helpful
Even if they offered to rent for free it wouldn't be worth it! WASTE OF TIME! Useless manager, and the staff, really bad communication, i was on hold every call like 4-5 min, or worse, somebody hang up.No answer to emails, few days! It took three attempts (on different 3 days) to even get someone to answer the email....
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bad !
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Sep 12,2016
Minithumbdown
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Sep 12,2016
1 people found
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I booked in a viewing for a sales property and received confirmation for it. Agent didn't bother turning up, phone switched off and nobody answers at the office. The tenant at the property had not been made aware of the viewing. These agents are a complete waste of time. Total shambles, no way I would trust them to sell my home, avoid like the plague....
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Even if they offered to sell or rent for free it wouldn't be worth it.
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Aug 08,2016
Minithumbdown
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Aug 08,2016
0 people found
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Completely unreliable and unprofessional.Completely wrong valuation of property.No customer service. No viewings arranged or even contacted by them after signing a contract with them for 3months, no explanation or apology given for their behaviour. Useless manager, idiots for staff. Do not sell your property through them. They are con artists,will waste your time and money ....
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What agent could do to change your mind?
Unreliable
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Unreliable
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Mar 03,2016
Minithumbdown
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Mar 03,2016
2 people found
this helpful
As a buyer Wow, these guys really do give Estate agents a bad name. - did not show up for viewing, after calling twice after waiting 30 mins, still no show, was shown round by tenant, who was very kind. - put in offer, which we don't even believe was passed on to the buyer....
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What agent could do to change your mind?
BAD
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Comment on agent fees
BAD
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Aug 15,2015
Minithumbup
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Aug 15,2015
0 people found
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purchased a flat off them - they were easy to wrok with and helpfull/- they replied quickly to emails and my questions. Just seen some bad written reviews on this site which i could not understand? I had no problem with them -...
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Jul 21,2015
Minithumbup
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Jul 21,2015
0 people found
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This has been my first experience as a landlord and I must say that Wentworth Estates have made it a very pleasant one so far. I was given an excellent rate on the Guaranteed Rent scheme. I don't have to call Wentworth to find out whether the rent has been paid as it's there on time as agreed. My queries are dealt with in a quick and professional manner and the staff are pleasant to deal with. I'd definitely rate the service 5*...
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Comment on agent fees
As I am on a Guaranteed Rent scheme Wentworth Estates do not charge me any fees.
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Jun 19,2015
Minithumbup
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Jun 19,2015
0 people found
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In my time as a Landlord I have been with many agents in and around london, and can openly say i have never been treated as well as Wentworth Estates. I am a Landlord, and have been for 10 years, this is my third year with Wentworth Estates i really applaud their excellence in every department. Last year October i was thinking of selling one of my 5 bedroom houses, and got a valuation done with a few agents in the local area, and i wasn't impressed that it was priced so low. Furthermore, i dec...
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Jun 19,2015
Minithumbdown
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Jun 19,2015
3 people found
this helpful
They constantly hassle me for rent I have already paid. I asked them for statement of account, which is never sent to me when I ask. However they constantly send text messages saying my account is seriously overdue. Finally I received a statement of account from them yesterday. I totalled up all the payment and noticed they are showing nearly £3,000 of rental payment lower then that I had paid. I asked them to double check their record as I have confirmation from the bank showing ...
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Jun 18,2015
Minithumbup
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Jun 18,2015
2 people found
this helpful
Thank you to everyone at Wentworth Estates for helping to sell my property. Shabeer Dean was very good at keeping me informed at all stages of the process, particularly thankful to him. Thanks also to Waqas Ajmal who conducted the valuation. They were Very professional and honest....
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Jun 15,2015
Minithumbdown
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Jun 15,2015
2 people found
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I WOULD NOT USE THESE AGENTS - I BESEECH YOU. Where do I start with these cowboys? I put an offer on a flat, it was accepted and the agents PUSHED me into doing a survey within 2 weeks of offer. To add, Waqas had told me that he KNEW the seller personally and that he was serious about selling his flat. It took ages for them to even take the advert down from RightMove, even though I had to request this several times. I obviously acted fast in the two weeks, instructed my solicitors, pushed ...
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Apr 10,2015
Minithumbdown
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Apr 10,2015
2 people found
this helpful
I truly cannot understand how this company continues to run as a business ,Im a landlord with one property who allowed wentworth to manage it ,all I can say is that from the day I signed over my property I was met with broken promises/lies ,unreturned phone calls ,unreliable payments ,extremely poor customer service and various other issues, removing the existing tenant who I had no problems with was a nightmare and took over 18 months using bailiffs,they lost my set of keys which meant I had to...
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Mar 30,2015
Minithumbdown
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Mar 30,2015
1 people found
this helpful
I desperately tried to give Wentworth the benefit of the doubt as I really wanted to view two properties that they had listed (they were the ideal spec for the property I want to buy). I have however, completely lost my patience , and here's why: It took three attempts (on different days) to even get someone to answer the phone. When they did, I was promised a call back three times, but no one ever called. On the fourth attempt, I spoke to Waqas who apologised profusely and assured me he would...
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Mar 13,2015
Minithumbdown
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Mar 13,2015
1 people found
this helpful
Customers service is Terible!!!!!! I have called to let them know that they booked and ispection ( by threatening to change the locks based on no legal grounds) and did not show up and I am calling now to tell them I've got mould on all my external walls and a shower problems and I am being given an English lesson, the guy is totally unhelpful, rude and asking questions and as I am midway through the answer he talks over me.... Is that normal?!?!?plus any problem I had with the propriety either ...
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Mar 01,2015
Minithumbdown
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Mar 01,2015
1 people found
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I AM A LANDLORD AND NEVER EVER AGAIN !!! I CANT STRESS HOW AWFUL THEIR SERVICE IS !! i signed a contract with the person named. The tenants left 2 months late, i never got to access the property until 2 weeks later by which time i expected the property would atleast be ready and in a decent state, to my horror i was wrong!! It was like stepping into a different house, my property had been completely destroyed :( i couldn't comprehend how it was even possible for the tenants to cause that much d...
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What agent could do to change your mind?
Not worth it for a landlord having to pay thousands to repair damages that the agents are responsible for and neglected.
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Not worth it for a landlord having to pay thousands to repair damages that the agents are responsible for and neglected.
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Feb 21,2015
Minithumbdown
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Feb 21,2015
2 people found
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Over the course of our dealings with Wentworth Estates, they have never failed to disappoint. - Multiple missed appointments (leaving us standing on the doorstep of the property we were supposed to be viewing, waiting for an agent who never appeared) - Countless calls unreturned (despite the endless mantra of 'I'll call you back in 10 minutes'), - Inaccurate and misleading information provided and an refusal to accept responsibility, regardless of the number of times that they let us down...
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Feb 12,2015
Minithumbup
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Feb 12,2015
0 people found
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Waqas did the job extremely quickly and got us more than we were expecting so we were more than happy. We will be letting waqas market and sell our other property also....
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Absolutely fine.
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Feb 11,2015
Minithumbdown
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Feb 11,2015
2 people found
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Worst agents ever there service itself is disgusting understand once they get that rent every month your not there concern no more... Some of what I'm dealing with:leaks from walls and ceiling throughout the house I have my daughter constantly visiting the Dr surgery due to always getting sick as theres mold damp and its freezing cold I could go on !!!! If they do decide to send ppl to do work they either have no I'd or speak no English or a blatant dodgy builder°Å¸ËœÂ¡°Å¸ËœÂ¡°ÅÂ...
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What agent could do to change your mind?
Give there jobs to professionals !!!
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Feb 02,2015
Minithumbdown
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Feb 02,2015
2 people found
this helpful
This agent is terrible they are out to rip landlords off and have the worst customer services I have ever dealt with. When it comes to property maintenance they really take the mick they didn't pay 6 months rent for works they did and when inspected by me it wasn't even a months rent comparison. And the worst part is getting your property back from them we waited almost a year to get our property back from them I have to admit getting tenants out fast is possible but Wentworth giving your prop...
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What agent could do to change your mind?
When they make money for managing they shouldn\'t charge extra for managing its simple and when some one wants a property back they shouldn\'t take longer then 3months.
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Comment on agent fees
It was funny how when I said I want property back they managed to negotiate prices that would never have been possible when property was with them.
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Jan 25,2015
Minithumbup
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Jan 25,2015
0 people found
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Wentworth went the extra mile during the sale of our property by getting us more than the asking price and holding our hand during the whole process even when the sale was delayed for many months. Working with them was a positive experience....
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Jan 19,2015
Minithumbup
By:
Jan 19,2015
1 people found
this helpful
The staff at Wentworth always provide good responses to question and keep me in touch at all times. Overall, I am very happy....
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Jan 16,2015
Minithumbup
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Jan 16,2015
0 people found
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Shabeer was very assuring when I contacted the agent. The property was rented out within a week of my contacting them. The also kept to the terms of the agreement and paid 3 months rent in advance. During registration with the council though I registered directly when the council was going to inspect Shabeer said they will take care of it, I did not have to be present. Anam contacts me regarding repairs of the property. They are very quick with the repairs and have not invoiced me except ...
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Comment on agent fees
Absolutely great. No fees, they leased the property for 3 years at the best market rent rate.
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Jan 16,2015
Minithumbup
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Jan 16,2015
0 people found
this helpful
Samina is very helpful and always answers my queries straight away. I feel that my actual rental costs are not looked in to and do not know if there are yearly checks on my property as I haven't heard anything for around 3 years....
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Comment on agent fees
I had to chase for an increase in my rent after 4 years letting my property which I feel is the agents role to get the best income for me.
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Jan 16,2015
Minithumbup
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Jan 16,2015
0 people found
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As far as rental payments are concerned I am pleased to report that these are going in on time every month with an advisory email from Samina on the appropriate day. We would appreciate a call or an email from Shabeer each time the tenant changes please. I also understand someone goes into the property quite regularly - we would appreciate a call or an email to say that all is in order. It's just reassuring as the landlord. We're very happy with Wentworth managing the property on our behalf....
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Areas covered
  • London



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Last updated at 11:56 AM 28/01/2016 by Robina Chohan

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Last updated at 11:56 AM 28/01/2016 by Robina Chohan

Awards won by Wentworth Estates

Individual Branch Awards

Ilford, IG1 2LD

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Opening hours


  • Monday: 09:30 - 18:30
  • Tuesday: 09:30 - 18:30
  • Wednesday: 09:30 - 18:30
  • Thursday: 09:30 - 18:30
  • Friday: 09:30 - 18:30
  • Saturday: 10:00 - 15:00
  • Sunday: Closed


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