• Amber Holt
    Amber Holt
  • Shane Stratford
    Shane Stratford
  • Andy Bassett
    Andy Bassett
  • Emily Tookey
    Emily Tookey
  • Sarah Jackson
    Sarah Jackson
  • Jeremy Scott
    Jeremy Scott
  • Laurence Carpenter
    Laurence Carpenter
  • Frances Williams
    Frances Williams
  • Lian Griffith
    Lian Griffith
  • Richard Austen
    Richard Austen
  • Katie Osborne
    Katie Osborne
  • Jennifer Carter
    Jennifer Carter
  • Neil Wise
    Neil Wise
  • Tasha Clampin
    Tasha Clampin
  • Emma Smith
    Emma Smith
  • Mitchell Harness
    Mitchell Harness
  • claim your profile
    Kerry De'Ath
  • claim your profile
    Katie Osborne
  • claim your profile
    Neil Wise
  • claim your profile
    Tara Dewey
With a decade of experience as Estate Agents and Letting Agents, WellingtonWise have built a reputation for honesty and professionalism. We pride ourselves on the highest level of customer service and Read full description...With a decade of experience as Estate Agents and Letting Agents, WellingtonWise have built a reputation for honesty and professionalism. We pride ourselves on the highest level of customer service and are happy to provide advice and information with no obligation.
Properties for sale
Properties for rent
Sep 26,2016
Minithumbup
Shane Stratford
Emma Smith
By:
Sep 26,2016
1 people found
this helpful
After being messed about and let down by a previous Royston agent I turned to Wellington Wise. I have to say I was totally impressed from the start. Before marketing any questions or queries from me were always promptly responded to - even in the middle of the night! (Thanks Neil)! Once on the market, I was kept informed of every enquiry, viewing appointments, questions from prospective buyers etc. After an offer was accepted, Shane was on the ball with chasing solicitors and other agents ...
read full review
Comment on agent fees
Fees are reasonable .... and negotiable - rare these days!
Was this helpful? Yes
Sep 12,2016
Minithumbup
Shane Stratford
Amber Holt
By:
Sep 12,2016
1 people found
this helpful
We are a property developer and recently sold 19 flats through Wellington Wise in Royston. They are one of the best agents we have used. We never had to chase for updates and were constantly updated as to the progress of the sales. Shane and Amber automatically chased buyers, mortgage providers and solicitors and gave us timely and precise updates. It is rare that this happens without constant chasing. An excellent agency with top staff who are highly professional....
read full review
Comment on agent fees
Very competitive fees especially for the level of service provided
Was this helpful? Yes
Sep 04,2016
Minithumbup
Shane Stratford
By:
Sep 04,2016
2 people found
this helpful
Excellent service from initial valuation to final completion. I was kept informed at all stages and WW responded quickly to my questions and queries....
read full review
Comment on agent fees
Acceptable
Was this helpful? Yes
Aug 18,2016
Minithumbup
Shane Stratford
By:
Aug 18,2016
1 people found
this helpful
We have recently exchanged on a property with the help of Shane at Wellington wise. He was great throughout the process with frequent and clear communication. We had a few delays, outside of his control, and he worked hard to keep the process moving and to get us exchanged in a time frame we were happy with. We'd highly recommended Wellington wise!...
read full review
Was this helpful? Yes
Jul 28,2016
Minithumbup
Tasha Clampin
Jeremy Scott
By:
Jul 28,2016
1 people found
this helpful
Very professional & thorough service from the moment we bid on a property through to completion - thanks for your help Tasha & Jeremy!...
read full review
Was this helpful? Yes
Jul 08,2016
Minithumbup
Andy Bassett
By:
Jul 08,2016
1 people found
this helpful
All i can say is Andy from wellington Wise has been an absolute star. The selling of my parents house has been distressing because of the circumstances, but Andy has guided us through this sale. He has gone over and above to ensure a stress less sale. He has been understanding from start to finish. would i recommend Andy and his team , yes i certainly would. Thank you so much. Julie Clayden...
read full review
Comment on agent fees
good
Was this helpful? Yes
Jun 30,2016
Minithumbup
By:
Jun 30,2016
1 people found
this helpful
Having used them for both our sale and purchase I can honestly say I feel they are the best estate agents I have used. Very fast to reply and every question answered. I will definitely be using them in the future. Highly recommended....
read full review
Comment on agent fees
Very reasonable
Was this helpful? Yes
Jun 28,2016
Minithumbup
Andy Bassett
By:
Jun 28,2016
1 people found
this helpful
Andy was the vendors estate agent when we purchased a house last month. Throughout the entire process he kept me in the loop and communicated with me on a level at all points. I always felt that he was being honest and truthful with me and I felt I could trust Andy. Even when the vendor became difficult he was able to assist and keep me firmly in the loop of delays. Would highly recommend Andy....
read full review
Was this helpful? Yes
Jun 27,2016
Minithumbup
Amber Holt
Shane Stratford
By:
Jun 27,2016
1 people found
this helpful
We could not ask for a better service. We were helped out in every way possible even outside of what was considered their duty. Highly recommended!...
read full review
Comment on agent fees
Very competitive
Was this helpful? Yes
Jun 07,2016
Minithumbup
Shane Stratford
By:
Jun 07,2016
1 people found
this helpful
Outstanding from the first day I walked into the office through to after completion (yes, they are still helping with odd bits, even now!). Shane, Amber, and Andy all did a superb job over a 5 month period. Always happy to listen and deal with any request we had, but also proactive. It was great to know that we never had to worry - very safe hands. Extremely professional and always full of energy and enthusiastic. Very well done guys. Would strongly recommend...
read full review
Comment on agent fees
Good value
Was this helpful? Yes
May 30,2016
Minithumbup
Andy Bassett
Shane Stratford
By:
May 30,2016
1 people found
this helpful
After a slow start with a buyer that wasn't WellingtonWise cracked on after a revision of instruction and got the house viewed and sold in excellent time. The usual solicitor-related enquiries slowed the process but the team at WellingtonWise were on the case and considerably helped along the sale through to a satisfactory conclusion and for a decent and well-warned commission rate. Efficient in action and deed I would use again if I needed to....
read full review
Comment on agent fees
Reasonable given the amount of work done and attention to detail.
Was this helpful? Yes
May 30,2016
Minithumbup
Amber Holt
Shane Stratford
By:
May 30,2016
1 people found
this helpful
I highly recommend Wellington Wise. Heres why, from when I first made contact with them in August 2015 they have been fantastic. This is coming from someone who has high standards for customer service : ) It was a long process from start to finish (7 months) through no fault of WW, we had a unusual house with a very small garden for the size of the house. This plus a buyer who pulled out at the last minute. They therefore sold our house twice. They had a very anxious/persistent me on the phone o...
read full review
Comment on agent fees
Good
Was this helpful? Yes
May 26,2016
Minithumbup
Andy Bassett
By:
May 26,2016
2 people found
this helpful
I would definitely recommend WellingtonWise. Andy has been extremly helpful during our recent purchase; his communication with us has been excellent which has reassured us throughout the process. Nothing was too much trouble and we can't thank him enough for his support....
read full review
Was this helpful? Yes
May 25,2016
Minithumbup
Andy Bassett
By:
May 25,2016
2 people found
this helpful
I found Wellington Wise to be very professional when dealing with our recent purchase. Andy Bassett was particularly helpful and went above and beyond the call of duty in order to help smooth along the process. I would highly recommend Wellington Wise....
read full review
Comment on agent fees
Unknown
Was this helpful? Yes
May 23,2016
Minithumbdown
By:
May 23,2016
0 people found
this helpful
Very bad ongoing problems with this company moved in to a rented home with my wife after we signed they handed us the keys and then told us there had been a flood and pipes where leaking less then 24 hours of being inside the place the boiler blow up in our face as went to turn on. Plumber came done a pipe made me sign his paper saying can't turn gas off an boiler over heating. Then told me he wouldn't use it then went. Then found the fire alarms not working window was cracked and broken an moul...
read full review
Comment on agent fees
Bad never get in touch an only free when most people work
Was this helpful? Yes
By: WellingtonWise
May 24, 2016
View all comments (1)
Although we dispute a number of the issues mentioned we do take any feedback extremely seriously. Customer service is our number one priority, which is why the majority of our feedback remains positive. We are working hard to provide an amicable solution directly with the tenant. ...
Apr 07,2016
Minithumbdown
Laurence Carpenter
By:
Apr 07,2016
3 people found
this helpful
Appalling service. After approximately a year of trying to buy a property ( 105 Hillcrest, Bar Hill) and finishing searches and preparing contracts with solicitors, they relisted the property without contacting us - we found out a week later from our solicitor. We had been messed around throughout, with not being informed of any changes or happenings. Whenever we wanted to find out if anything was happening, we had to call - they never called us. Once we found out about the relisting, we called ...
read full review
Was this helpful? Yes
Mar 22,2016
Minithumbup
Shane Stratford
Amber Holt
By:
Mar 22,2016
3 people found
this helpful
We chose Wellington Wise from recommendations along with the professionalism and rates given during our first meetings with Shane. We sold and purchased through WW and found the process ran smoothly due to Amber's updates and liaison with the chain and solicitors and her determination to get it all complete by our agreed timelines....
read full review
Comment on agent fees
Very reasonable.
Was this helpful? Yes
Mar 18,2016
Minithumbup
By:
Mar 18,2016
2 people found
this helpful
We had tried to sell our property with about 6 different agents over the course of 4 years, putting it on and taking it off the market when it failed to reach a sensible price. We finally put it in the hands of WW and sold it. They were the only agents that did anything other than say drop the price. WW ran large newspaper ad,s took new pictures and phoned prospective buyers.They also kept us personaly informed on a weekly basis.I firmly beleive that if we had gone to them when we fist put it ...
read full review
Comment on agent fees
Very competative
Was this helpful? Yes
Mar 07,2016
Minithumbup
Shane Stratford
Amber Holt
By:
Mar 07,2016
1 people found
this helpful
We have recently sold our house through Wellington Wise and have been very impressed by the service that we received. Shane Stratford handled all the viewings and negotiated the sale with a high degree of professionalism. The support that we received during the sale process, from both Shane Stratford and Amber Holt, exceeded our expectations. I would not hesitate to recommend Wellington Wise for the sale of a residential property....
read full review
Comment on agent fees
The fees charged by Wellington Wise met our expectations.
Was this helpful? Yes
Mar 07,2016
Minithumbup
Lian Griffith
By:
Mar 07,2016
1 people found
this helpful
Lian and the team at Wellington Wise Hitchin helped us so much during our house move. They were very proactive with updates and contacting buyer and solicitors. Our sale did encounter problems (not related to anyting the agents did) and it was great to have Lian at the end of the phone with a cool head and lots of great advise. She even called the removal company on our behalf when the exchange was down to the wire (4.45pm the day before we moved). Everyone in the office was friendly an approach...
read full review
Comment on agent fees
The cheapest rates we were quoted.
Was this helpful? Yes
Feb 26,2016
Minithumbup
Shane Stratford
By:
Feb 26,2016
2 people found
this helpful
Having dealt with a number of local agents in the past, we were particularly impressed with the great service at Wellington Wise. Our agent Mr Stratford was conscientious to our search and held his position with the upmost Professionalism. We were kept abreast of developments in our sale/purchase regularly and we found the staff easy to talk to and reliable in their information. I would whole heartedly recommend the use of this agent....
read full review
Comment on agent fees
Very Competitive fees
Was this helpful? Yes
Feb 25,2016
Minithumbup
Amber Holt
Shane Stratford
By:
Feb 25,2016
3 people found
this helpful
The process of a buying a house is never an easy one to endure. However, the staff at Wellington Wise couldn't have been more helpful and accommodating. Whether at negotiation stage or awaiting completion, we were always kept informed and notified of any developments. Their expertise was always reassuring and they were the first estate agent I recommended to my best friend who is currently looking to purchase a new home....
read full review
Was this helpful? Yes
Feb 25,2016
Minithumbup
Shane Stratford
Amber Holt
By:
Feb 25,2016
4 people found
this helpful
I would heartily recommend Wellington Wise, Royston Office. From the initial meeting we knew we were dealing with a really professional outfit who would help to take as much stress as possible out of house buying and selling. Shane Stratford, manager at the Royston Office and our key contact, advised we market our house as an Open House event and this worked exceptionally well; with the interest Shane and his staff attracted to our house we had multiple people viewing on the Open Day with 2 coup...
read full review
Comment on agent fees
Agents fees of 1% were in line with other Agents we contacted regarding this sale
Was this helpful? Yes
Feb 24,2016
Minithumbup
Shane Stratford
Amber Holt
By:
Feb 24,2016
3 people found
this helpful
Fantastic agents! Always helpful and the communication was great. Replies to queries were always answered quickly. We particularly liked that they have a dedicated team to do the chasing once the chain was in place. We were given updates at least once a week. It's a shame there are no branches in the area we currently live in, otherwise we would definitely use them again. Thank you to Shane and Amber in particular....
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes
Feb 23,2016
Minithumbup
Lian Griffith
Richard Austen
By:
Feb 23,2016
2 people found
this helpful
We initially chose Wellington Wise because they'd sold our neighbour's property, where others had failed. They also had a great rate, and as we previously had no success with a larger local agent, Wellington Wise were the obvious choice. Right from our first meeting with Neil we could sense his determination and ambition. He listened, advised and discussed the entire process with us. He was very approachable. Neil always swiftly replied to emails and returned our calls. We never felt left in...
read full review
Comment on agent fees
Excellent!
Was this helpful? Yes
Feb 17,2016
Minithumbup
By:
Feb 17,2016
2 people found
this helpful
We used Wellington wise to sell last year. They were fantastic and by far the best to use in the area! I would highly recommend to any one who is looking to buy or sell...
read full review
Comment on agent fees
Very good
Was this helpful? Yes
Feb 16,2016
Minithumbup
Laurence Carpenter
By:
Feb 16,2016
3 people found
this helpful
Our experience with Wellington Wise and with Laurence was fantastic from start to finish. For a start, Wellington Wise were the ONLY estate agent we registered with which actually listened to our requirements and only got in touch when they had a property that genuinely matched our needs and budget! The first property we were contacted with was the best property we had viewed and the property we bought! Laurence was fantastic from the start, was always available if we needed anything and when he...
read full review
Comment on agent fees
The fee's were extremely competitive.
Was this helpful? Yes
Feb 12,2016
Minithumbup
Laurence Carpenter
By:
Feb 12,2016
3 people found
this helpful
I was incredibly happy with the level of service offered by the company the marketing and presentation of our property was something we were particularly happy with....
read full review
Comment on agent fees
The fees were fair.
Was this helpful? Yes
Feb 11,2016
Minithumbup
Amber Holt
By:
Feb 11,2016
2 people found
this helpful
Amber is an absolute star. She succeeded where others would not in enabling this extremely complex and difficult sale to proceed to a satisfactory conclusion...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Feb 04,2016
Minithumbup
Amber Holt
By:
Feb 04,2016
2 people found
this helpful
Amber provided us with an excellent service on our sale. She was very professional and always had time to answer queries. Certainly a credit to the agency....
read full review
Comment on agent fees
Better than most of the competitors.
Was this helpful? Yes
Jan 23,2016
Minithumbup
By:
Jan 23,2016
2 people found
this helpful
We found all the staff to be honest, helpful and efficient. They put up with us asking what were probably very silly questions! Communication was good at all times...
read full review
Comment on agent fees
The fees were very reasonable
Was this helpful? Yes
Jan 17,2016
Minithumbup
Amber Holt
Shane Stratford
By:
Jan 17,2016
4 people found
this helpful
Wellington Wise were efficient throughout the buying process from viewing to completion, dealing promptly with our offer and doing their best to keep us informed as the legal process ticked along. There was a minor mix up with the solicitors being sent incorrect property particulars, but we were able to get this resolved before it caused any delays....
read full review
Was this helpful? Yes
Jan 07,2016
Minithumbup
By:
Jan 07,2016
3 people found
this helpful
I cannot recommend this agent strongly enough! They have great local knowledge and are incredibly supportive and helpful; they really do help to take the stress out of a potentially difficult process. Wellington Wise both sold our old house and found our new one. They take the time to listen to and understand their clients' needs and provide a wonderful, professional, personal service!...
read full review
Was this helpful? Yes
By: WellingtonWise
Jan 07, 2016
View all comments (1)
Thank you so much for your glowing review Jenna. It was a pleasure working for you, we all wish you the very best for the future. ...
Oct 22,2015
Minithumbdown
By:
Oct 22,2015
0 people found
this helpful
I viewed a rental property with this agent, and put in an offer to rent the property, which they put to the owner (with another offer). I had to chase them for an update, including 4 unanswered calls. Eventually I found out that it's been let to someone else from looking on rightmove. They never bothered to call or email to say my offer wasn't successful. Terrible customer service!...
read full review
What agent could do to change your mind?
Improve customer communications and feedback on offers.
Attached Files
Was this helpful? Yes
By: WellingtonWise
Oct 23, 2015
View all comments (2)
We have now identified the property and the applicant has been left voicemails to say that unfortunately they were unsuccessful. If they wish to contact us we will assist in any other properties we have available. ...
Oct 13,2015
Minithumbup
By:
Oct 13,2015
3 people found
this helpful
I used WellingtonWise to sell my property in Fenstanton, they managed to secure me a buyer within a few weeks of marketing and always conducted themselves in a professional manner. They produced a good set of details and always take very good photos over other agents which always set their details apart from the rest. They conducted all the viewings for me and always got back to me with the feedback from the viewings the day after. I found their 'after sale' approach very proactive and often c...
read full review
Comment on agent fees
Competitive fee with the other agents in the area
Was this helpful? Yes
Oct 07,2015
Minithumbup
By:
Oct 07,2015
3 people found
this helpful
Fantastic personal service from the whole Wellington Wise team. Always kept informed of what was going on and they went out of their way to ensure the entire process went as smoothly as possible....
read full review
Was this helpful? Yes
Jun 25,2013
Minithumbdown
By:
Jun 25,2013
2 people found
this helpful
DO NOT USE THIS AGENT! This estate agents is awful. The half asleep, incoherent agent that met us at a property viewing was unprofessional, rude and dressed as though they were about to walk a dog. On reading the agents website you would assume that the agents were able to answer simple, frequently asked questions about the properties they market such as, has it gas central heating, how old is the property, what council tax band is it, have the sellers found somewhere else to buy yet, not o...
read full review
What agent could do to change your mind?
A friendly, professional attitude with knowledge of the property they are giving a viewing on. Offers to be recorded in writing and given to the seller within 24hrs with the buyer notified of the decline or acceptance as soon as possible.
Attached Files
Was this helpful? Yes



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 0 0 1 25 0 13 0 0 3

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 11:39 AM 25/01/2016 by allAgents

Complaints Procedure

No procedure set.
Last updated at 11:39 AM 25/01/2016 by allAgents

Firm rankings



Hitchin
43 Hermitage Road, Hitchin SG5 1BY
(2)
Royston
13 Kneesworth Street, Royston SG8 5AA
(28)
St Ives
Market Road, St Ives PE27 5YZ
(12)

Make an Enquiry




.