Wayne & Silver
0/5, 0 reviews
100% recommended
0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Established in 1991 after many years of experience with one of Britains largest Estate Agencies, Wayne & Silver have quickly emerged as one of North London's leading independent Estate Agencies. We have expertise in all aspects of the residential property business, including Residential Sales and Lettings, Investments, Lease Extensions, Probate Valuations and ... show more Established in 1991 after many years of experience with one of Britains largest Estate Agencies, Wayne & Silver have quickly emerged as one of North London's leading independent Estate Agencies. We have expertise in all aspects of the residential property business, including Residential Sales and Lettings, Investments, Lease Extensions, Probate Valuations and Property Management.

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Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales % 0% £0 £0
Lettings 0% 0% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 0 0 0 0 0 0
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA DPS Property Redress Scheme
Rankings

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Latest Properties

No Properties

Vendor Fees

1.5%

Landlord Fees

8%

Tenant Fees

No fees set.
Last updated at 14/10/2022, 5:38 PM by mark
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Customer internal complaints procedure – Residential Sales or Lettings
We are committed to providing you with the highest standards of service. However, there may be
occasions when our services fall short of your expectations. This easy-to-use guide is designed to
help you make us aware of your views so we can address your concerns.
To ensure your maximum protection, our complaints procedure has been designed to meet the
requirements of all the regulatory authorities that control our business.
You are unhappy?
Tell us what part of our service or procedure you are unhappy about and what you would like us to
do to resolve the matter. You can do this by writing to:
The Director - Wayne and Silver – 41 Heath Street, Hampstead, NW3 6UA
If you prefer you may telephone on 020 7431 4488 or visit the office. Or you may forward full details
of your dissatisfaction by email to: [email protected]
• Your concerns will be considered by one of the directors, who will investigate the matter.
• We will send you written acknowledgement within three working days.
• Where possible you will receive a detailed response within fifteen working days of our
acknowledgment of your complaint.
• If further time is required to investigate your concerns, then you will receive a written
explanation for any delay.
• If we do not hear from you within a further eight weeks from our response we will assume
the matter has been addressed and close our file.
• Should you have concerns in the meantime please contact the member of staff whose
number appears on the letter of acknowledgment.
Still unhappy?
• After receiving our response, if you feel your complaint has not been fully addressed, please
let us know.
• Your letter will be acknowledged within three working days of receipt.
• Your concerns will be considered by a different Director who has not been involved in the
initial determination.
• A final response will be issued where possible, within working fifteen days of the
acknowledgment for your request of a further review. If we are unable to respond within
fifteen working days we will inform you of when we anticipate answering your concern and
informing you of your right to appeal to a third party.
What happens next?
We are committed to ensuring all concerns are fully and fairly addressed and we respect your right
to refer any complain to a third party.
Therefore in our final letter to you we will let you know the details of the regulation body who you
can approach for further arbitration.
Property Redress Scheme
Premiere House, 1st Floor, Elstree Way, Borehamwood, WD6 1JH.
By Phone
0333 321 9418
(9.00am to 5.30pm Monday-Friday)
By Email
[email protected]
Please note: you will need to complete our internal complaints procedure before you can refer your
concerns to any regulatory body.
Last updated at 4:38 PM 14/10/2022 by mark

Awards won by Wayne & Silver

Regional Awards won by Wayne & Silver

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