Waterfalls Sales & Lettings
4.6/5, 29 reviews
90% recommended
100% sales valuation accuracy
100% sales fee satisfaction
50% lettings valuation accuracy
86% lettings fee satisfaction



Property Features

We are Woking estate agents, Waterfall Sales & Lettings with offices in Woking, and West Byfleet centres, (all in Woking Borough). show more We are Woking estate agents, Waterfall Sales & Lettings with offices in Woking, and West Byfleet centres, (all in Woking Borough).

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Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £372,500 £913,000
Lettings 50% 86% £950 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 6 3 13 0 5 0 1 0
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS TDS
Latest Properties

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Waterfalls Sales & Lettings Branches (view all 2)

“Huge thanks to Bianca Rose and team at Waterf......”

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Apr 24,2022
Minithumbup
Bianca
By: 'Mrs Read & Mr Humphreys'
Apr 24,2022
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Huge thanks to Bianca Rose and team at Waterfalls Estate Agents, West Byfleet for very successful completion of sale of bungalow....
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“My husband and I dealt with Anna Doyle who wa......”

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Jul 08,2021
Minithumbup
Anna
By: 'Cathy'
Jul 08,2021
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My husband and I dealt with Anna Doyle who was acting for our sellers, I cannot praise her enough! She was extremely helpful throughout the whole process which at times was particularly stressful. We have no problem in recommending her to any future prospective buyers ...
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“A most Belated Thank You to Andrew and the Team....”

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Jan 30,2021
Minithumbup
Andrew
By: 'John'
Jan 30,2021
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This is a horrendously belated thank you to Andrew and all the Team at Waterfalls, Woking, who were so kind, considerate, and utterly professional, following the sale of our property in Hook Heath, following the death of my Mother. Andrew was patience personified and helped ...
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“The extra mile...”

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Apr 09,2019
Minithumbup
Matthew
By: 'Sarah'
Apr 09,2019
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Big shout out to Matthew Parr who took the time to really understand what we were looking for and went above and beyond to find us a property which ticked the right boxes. Matt was approachable, helpful and genuinely listened to any concerns raised....
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“First Class Service...”

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Nov 13,2018
Minithumbup
By: 'Mr'
Nov 13,2018
0 people found
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From start to finish I was very impressed with the service received from the team at Waterfalls. From day 1 when Dean visited our property it was evident that their passion and expertise in the market was what would set them out from the local competition. ...
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Comment on agent fees
Reasonable fees and very competitive
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“A superb company which excels at lettings and sales....”

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Oct 05,2018
Minithumbup
Steve
By: 'Chris'
Oct 05,2018
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After four years of great service letting our house, Waterfalls then sold it in record time. This was down to the extraordinary expertise, persistence and communication skills of Steve Mantell. I strongly recommend Waterfalls and Steve Mantell....
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Comment on agent fees
Good.
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“Five star service...”

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Jul 31,2018
Minithumbup
Dean
By: 'Gillian'
Jul 31,2018
0 people found
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I introduced Waterfalls to a couple of very disabled elderly friends who needed to downsize. Dean Phillips was absolutely amazing with them. Nothing was too much trouble and he supported them every step of the way right up to completion. His patience, kindness and help ...
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Comment on agent fees
Earned every penny
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“Amazing service with Waterfalls....”

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Jul 11,2018
Minithumbup
Bianca
By: 'West'
Jul 11,2018
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Very experienced staff who listen and work with you in a proficient and professional way. Highly recommend Bianca and Luke....
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“Responsive, efficient service...”

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May 23,2018
Minithumbup
By: 'ZSF'
May 23,2018
1 people found
this helpful
I helped a relative to rent an apartment via Waterfalls. The lettings representative, Natasha was very helpful, always providing quick response to our queries and honest guidance throughout the search and contracting process. Contracting and admin was quick and made use of technology for fast ...
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“I would like to thank Matt for looking after my ......”

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Nov 30,2017
Minithumbup
Matthew
By: 'Tony'
Nov 30,2017
0 people found
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I would like to thank Matt for looking after my sister and myself so well in finding an apartment in Woking. Matt has been both professional and diligent and has been highly proactive in finding the right property. He is very personable and has been ...
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Comment on agent fees
Good
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“I cannot recommend, Waterfalls highly enough, Lyndsay in particular has ......”

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Nov 13,2017
Minithumbup
Lyndsay
By: 'Charlotte'
Nov 13,2017
0 people found
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I cannot recommend, Waterfalls highly enough, Lyndsay in particular has been super helpful and always really friendly, great job and thank you!...
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Comment on agent fees
Reasonable/normal
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“We were very happy with the service we received from ......”

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Oct 23,2017
Minithumbup
Ryan
By: 'Maureen'
Oct 23,2017
0 people found
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We were very happy with the service we received from waterfalls, West Byfleet, from Ryan introducing us to our ideal home right through to completion. Ryan was very good at communicating with us every step of the way and always responding to our queries and ...
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Comment on agent fees
N/A - used Waterfalls on the buy side.
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“Thank you Waterfalls. Dean and Bianca have been amazing from ......”

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Oct 19,2017
Minithumbup
Dean
By: 'Hollies'
Oct 19,2017
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Thank you Waterfalls. Dean and Bianca have been amazing from start to finish. Nothing too much trouble and everything done with a smile, great communication and superb customer service we can't recommend them highly enough. Would definitely use Waterfalls again....
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Comment on agent fees
Agents fees were fair
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“We had been looking for a home in Hook Heath ......”

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Oct 09,2017
Minithumbup
Steve
By: 'The'
Oct 09,2017
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We had been looking for a home in Hook Heath for years and eat numerous estate agents in the process. We found Steve at Waterfalls to be terrific - - always knowledgeable about the property, honest, and professional. Never felt pressured, wanting to make sure ...
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“We had a lot of difficulty in finding our ideal ......”

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Sep 22,2017
Minithumbup
Dean
By: 'Brian'
Sep 22,2017
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We had a lot of difficulty in finding our ideal place to move to but the Waterfalls team in West Byfleet stuck with us, finding buyers for our house to keep us in the market and in a position to bid when the right opportunity ...
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Comment on agent fees
Fantastic service for standard fees.
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“After a less positive experience with another estate agency we ......”

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Aug 09,2017
Minithumbup
Lyndsay
By: 'Bella'
Aug 09,2017
0 people found
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After a less positive experience with another estate agency we chose Waterfalls and I'm very pleased to say that this is our second year in the property and we couldn't be more pleased with our property manager Lyndsay Sargent. And would like to add we ...
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Comment on agent fees
.
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“Highly recommend this office of Waterfalls. Despite a lengthy sale, ......”

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Aug 01,2017
Minithumbup
By: 'Annie'
Aug 01,2017
0 people found
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Highly recommend this office of Waterfalls. Despite a lengthy sale, and 3 different buyers, they kept us up to date and were very nice to deal with. Very professional and knowledgable about the market too. Would definitely use them again!...
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Comment on agent fees
Reasonable considering the amount of work they did, and the time taken to complete the sale.
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“Very frustrating experience renting High Way house via Waterfalls , apart ......”

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Mar 09,2017
Minithumbdown
Lyndsay
By: 'nick'
Mar 09,2017
0 people found
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Very frustrating experience renting High Way house via Waterfalls , apart from their below average performance of managing the many problems we had with the property over two years, the more inconvenient ones being , loss of the only serviceable shower for six weeks , loss of heating ...
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Comment on agent fees
very poor , if you really want to add a whole load of frustration and complication to your life Waterfalls is ideal .
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By: Natasha Fuoco
Mar 10, 2017
View all comments (1)
Dear Mr Plummer, I'm sorry you've felt the need to write regarding your experience at Highway House. I thought I'd reply to put a different perspective on what happened though. I understand the shower needed a new part, which despite the contractor trying to source the new part, sadly that process took time, and as a result a new shower was fitted. We had to follow our landlords instructions to investigate the problem before a new shower was fitted. I should point out that there was another ...

“Shona recently processed my new tenancy of a property in ......”

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Feb 03,2017
Minithumbup
Shona
By: 'Richard'
Feb 03,2017
0 people found
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Shona recently processed my new tenancy of a property in Woking. The process was somewhat unorthodox as I was living 200 miles away at the time. Therefore the entire procedure had to be conducted via phone calls and email. Despite this, the whole process went very ...
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Comment on agent fees
The fees were approximately what I expected.
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“I really can't praise Waterfall in Woking enough I have ......”

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Feb 03,2017
Minithumbup
Lyndsay
By: 'Lucille'
Feb 03,2017
0 people found
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I really can't praise Waterfall in Woking enough I have always found the staff very helpful and as for Linsey who manages our property nothing ever seems to be to much trouble. I would definitely recommend this agent....
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Comment on agent fees
Good
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“I was pleased with Waterfalls lettings service. I originally contacted ......”

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Sep 07,2016
Minithumbup
Amie
By: 'Annonymous'
Sep 07,2016
0 people found
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I was pleased with Waterfalls lettings service. I originally contacted Amie to book a viewing for a property I knew would be popular, she booked me in quickly for the following Saturday. I met Lewis on the viewing who was very professional and knowledgeable of ...
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“Despite a drawn out purchase due to issues with our ......”

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Jun 03,2016
Minithumbup
By: 'JasonNorris'
Jun 03,2016
0 people found
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Despite a drawn out purchase due to issues with our sale the team at Waterfalls never stopped helping us and we managed to move into our dream home with their support. They are a very nice team, very down to earth and none of that ...
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Comment on agent fees
Very fair
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“Lewis was so friendly and helpful during our search and ......”

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Apr 30,2016
Minithumbup
Lewis
By: 'Katy'
Apr 30,2016
0 people found
this helpful
Lewis was so friendly and helpful during our search and was very quick to respond to our needs. Genuinely really nice guy and persistent, you can tell he cares about the people he is dealing with and not just their business. Would definitely recommend...
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Comment on agent fees
N/a
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“Property maintenance personnel are not customer focused - strangely they ......”

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Oct 11,2014
Minithumbdown
By: 'I'
Oct 11,2014
0 people found
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Property maintenance personnel are not customer focused - strangely they do not seem to see tenants to be their customer, and show little or no desire to make them happy and give little indication that they value their business. To date I have had the ...
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“Waterfalls provided superb help and support to us through a ......”

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Sep 21,2014
Minithumbup
Anna
By: 'Nick'
Sep 21,2014
0 people found
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Waterfalls provided superb help and support to us through a rather fraught sale process. From the initial sale process, where Natasha and her team put together a very appealing brochure and Rightmove entry, resulting in a lot of interest, to the support of a sometimes ...
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“Waterfalls did a very professional and thorough job not only ......”

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Sep 21,2013
Minithumbup
Andrew
By: 'Kim'
Sep 21,2013
0 people found
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Waterfalls did a very professional and thorough job not only marketing our house after the first sale fell through, but also in the way they supported the sale through constant attention to all stages of the chain. We also dealt with Andrew Hunt and Steve ...
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“Waterfalls managed the advertising and sale of the property on ......”

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Sep 10,2012
Minithumbup
Andrew
By: 'F&D'
Sep 10,2012
1 people found
this helpful
Waterfalls managed the advertising and sale of the property on a first class basis and found us a buyer within two weeks.(In fact they found at least three qualified buyers and as a result the process went to "sealed bids") This buyer then pulled ...
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“We contacted waterfalls via an advert on righttmove, the girl ......”

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Sep 06,2012
Minithumbdown
By: 'gty9987'
Sep 06,2012
1 people found
this helpful
We contacted waterfalls via an advert on righttmove, the girl showing us around was pleasant but knew very little about the property. customer service was excellent until we paid the deposit to take it off the market. Once you have paid the initial deposit the ...
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“We asked Andrew Waterfall to look at our house after ......”

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Jul 20,2012
Minithumbup
Andrew
By: 'Richard'
Jul 20,2012
0 people found
this helpful
We asked Andrew Waterfall to look at our house after we had looked at the web sites of local agents and asked for comments from local people. The houses were well presented on Waterfalls web site and on 'rightmove' and the information was clear. We ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 10:41 AM 17/05/2017 by Andrew Waterfall

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