We are Woking estate agents, Waterfall Sales & Lettings with offices in Woking, and West Byfleet centres, (all in Woking Borough).
Waterfalls Sales & Lettings

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Properties for Sale
Properties to Rent

“ Five star service... ”

Jul 31,2018
Minithumbup
By: 'Gillian'
Jul 31,2018
0 people found
this helpful
I introduced Waterfalls to a couple of very disabled elderly friends who needed to downsize. Dean Phillips was absolutely amazing with them. Nothing was too much trouble and he supported them every step of the way right up to completion. His patience, kindness and help ...
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Comment on agent fees
Earned every penny
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“ Amazing service with Waterfalls.... ”

Jul 11,2018
Minithumbup
By: 'West Byfleet'
Jul 11,2018
0 people found
this helpful
Very experienced staff who listen and work with you in a proficient and professional way. Highly recommend Bianca and Luke....
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“ Responsive, efficient service... ”

May 23,2018
Minithumbup
By: 'ZSF'
May 23,2018
1 people found
this helpful
I helped a relative to rent an apartment via Waterfalls. The lettings representative, Natasha was very helpful, always providing quick response to our queries and honest guidance throughout the search and contracting process. Contracting and admin was quick and made use of technology for fast ...
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Nov 30,2017
Minithumbup
By: 'Tony J'
Nov 30,2017
0 people found
this helpful
I would like to thank Matt for looking after my sister and myself so well in finding an apartment in Woking. Matt has been both professional and diligent and has been highly proactive in finding the right property. He is very personable and has been ...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 13,2017
Minithumbup
By: 'Charlotte'
Nov 13,2017
0 people found
this helpful
I cannot recommend, Waterfalls highly enough, Lyndsay in particular has been super helpful and always really friendly, great job and thank you!...
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Comment on agent fees
Reasonable/normal
Was this helpful? Yes
Oct 23,2017
Minithumbup
By: 'Maureen & Vincent'
Oct 23,2017
0 people found
this helpful
We were very happy with the service we received from waterfalls, West Byfleet, from Ryan introducing us to our ideal home right through to completion. Ryan was very good at communicating with us every step of the way and always responding to our queries and ...
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Comment on agent fees
N/A - used Waterfalls on the buy side.
Was this helpful? Yes
Oct 19,2017
Minithumbup
By: 'Hollies Ave'
Oct 19,2017
0 people found
this helpful
Thank you Waterfalls. Dean and Bianca have been amazing from start to finish. Nothing too much trouble and everything done with a smile, great communication and superb customer service we can't recommend them highly enough. Would definitely use Waterfalls again....
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Comment on agent fees
Agents fees were fair
Was this helpful? Yes
Oct 09,2017
Minithumbup
By: 'The Wolfes'
Oct 09,2017
0 people found
this helpful
We had been looking for a home in Hook Heath for years and eat numerous estate agents in the process. We found Steve at Waterfalls to be terrific - - always knowledgeable about the property, honest, and professional. Never felt pressured, wanting to make sure ...
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Sep 22,2017
Minithumbup
By: 'Brian'
Sep 22,2017
0 people found
this helpful
We had a lot of difficulty in finding our ideal place to move to but the Waterfalls team in West Byfleet stuck with us, finding buyers for our house to keep us in the market and in a position to bid when the right opportunity ...
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Comment on agent fees
Fantastic service for standard fees.
Was this helpful? Yes
Aug 09,2017
Minithumbup
By: 'Bella'
Aug 09,2017
0 people found
this helpful
After a less positive experience with another estate agency we chose Waterfalls and I'm very pleased to say that this is our second year in the property and we couldn't be more pleased with our property manager Lyndsay Sargent. And would like to add we ...
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Comment on agent fees
.
Was this helpful? Yes
Aug 01,2017
Minithumbup
By: 'Annie'
Aug 01,2017
0 people found
this helpful
Highly recommend this office of Waterfalls. Despite a lengthy sale, and 3 different buyers, they kept us up to date and were very nice to deal with. Very professional and knowledgable about the market too. Would definitely use them again!...
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Comment on agent fees
Reasonable considering the amount of work they did, and the time taken to complete the sale.
Was this helpful? Yes
Mar 09,2017
Minithumbdown
By: 'nick plummer.'
Mar 09,2017
0 people found
this helpful
Very frustrating experience renting High Way house via Waterfalls , apart from their below average performance of managing the many problems we had with the property over two years, the more inconvenient ones being , loss of the only serviceable shower for six weeks , loss of heating ...
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Comment on agent fees
very poor , if you really want to add a whole load of frustration and complication to your life Waterfalls is ideal .
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By: Natasha Fuoco
Mar 10, 2017
View all comments (1)
Dear Mr Plummer, I'm sorry you've felt the need to write regarding your experience at Highway House. I thought I'd reply to put a different perspective on what happened though. I understand the shower needed a new part, which despite the contractor trying to source the new part, sadly that process took time, and as a result a new shower was fitted. We had to follow our landlords instructions to investigate the problem before a new shower was fitted. I should point out that there was another ...
Feb 03,2017
Minithumbup
By: 'Richard Boothroyd'
Feb 03,2017
0 people found
this helpful
Shona recently processed my new tenancy of a property in Woking. The process was somewhat unorthodox as I was living 200 miles away at the time. Therefore the entire procedure had to be conducted via phone calls and email. Despite this, the whole process went very ...
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Comment on agent fees
The fees were approximately what I expected.
Was this helpful? Yes
Feb 03,2017
Minithumbup
By: 'Lucille Ellesley'
Feb 03,2017
0 people found
this helpful
I really can't praise Waterfall in Woking enough I have always found the staff very helpful and as for Linsey who manages our property nothing ever seems to be to much trouble. I would definitely recommend this agent....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 07,2016
Minithumbup
By: 'Annonymous'
Sep 07,2016
0 people found
this helpful
I was pleased with Waterfalls lettings service. I originally contacted Amie to book a viewing for a property I knew would be popular, she booked me in quickly for the following Saturday. I met Lewis on the viewing who was very professional and knowledgeable of ...
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Was this helpful? Yes
Jun 03,2016
Minithumbup
By: 'JasonNorris'
Jun 03,2016
0 people found
this helpful
Despite a drawn out purchase due to issues with our sale the team at Waterfalls never stopped helping us and we managed to move into our dream home with their support. They are a very nice team, very down to earth and none of that ...
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Comment on agent fees
Very fair
Was this helpful? Yes
Apr 30,2016
Minithumbup
By: 'Katy'
Apr 30,2016
0 people found
this helpful
Lewis was so friendly and helpful during our search and was very quick to respond to our needs. Genuinely really nice guy and persistent, you can tell he cares about the people he is dealing with and not just their business. Would definitely recommend...
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Comment on agent fees
N/a
Was this helpful? Yes
Oct 11,2014
Minithumbdown
By: 'I gardiner'
Oct 11,2014
0 people found
this helpful
Property maintenance personnel are not customer focused - strangely they do not seem to see tenants to be their customer, and show little or no desire to make them happy and give little indication that they value their business. To date I have had the ...
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Sep 21,2014
Minithumbup
By: 'Nick LF'
Sep 21,2014
0 people found
this helpful
Waterfalls provided superb help and support to us through a rather fraught sale process. From the initial sale process, where Natasha and her team put together a very appealing brochure and Rightmove entry, resulting in a lot of interest, to the support of a sometimes ...
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Sep 21,2013
Minithumbup
By: 'Kim and Shirley Raymond'
Sep 21,2013
0 people found
this helpful
Waterfalls did a very professional and thorough job not only marketing our house after the first sale fell through, but also in the way they supported the sale through constant attention to all stages of the chain. We also dealt with Andrew Hunt and Steve ...
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Sep 10,2012
Minithumbup
By: 'F&D Hawkes'
Sep 10,2012
1 people found
this helpful
Waterfalls managed the advertising and sale of the property on a first class basis and found us a buyer within two weeks.(In fact they found at least three qualified buyers and as a result the process went to "sealed bids") This buyer ...
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Sep 06,2012
Minithumbdown
By: 'gty9987'
Sep 06,2012
0 people found
this helpful
We contacted waterfalls via an advert on righttmove, the girl showing us around was pleasant but knew very little about the property. customer service was excellent until we paid the deposit to take it off the market. Once you have paid the initial deposit the ...
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Jul 20,2012
Minithumbup
By: 'Richard Burks'
Jul 20,2012
0 people found
this helpful
We asked Andrew Waterfall to look at our house after we had looked at the web sites of local agents and asked for comments from local people. The houses were well presented on Waterfalls web site and on \'rightmove\' and the information was clear. ...
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 0 6 3 9 0 3 0 1 0

Agent Fees

No fees set.
Last updated at 10:41 AM 17/05/2017 by Andrew Waterfall

Complaints Procedure

No procedure set.
Last updated at 10:41 AM 17/05/2017 by Andrew Waterfall

Awards won by Waterfalls Sales & Lettings

Individual Branch Awards


West Byfleet
57a Station Approach, West Byfleet KT14 6NE
(7)
Woking
44 Commercial Way, Woking GU21 6HW
(16)


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