• Staff picture
    Tim
  • Staff picture
    Clive
  • Staff picture
    Daniel
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    Sarah
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    Matt
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    Polly
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    Nick
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    Neil
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    Steven
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    Richard
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    Elizabeth
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    Clare
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    Harry
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    Jo
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    Jo
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    Jacob
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    Hannah
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    Darren
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    Michaela
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    Sue
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    Desmond
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    Trish
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    Debbie
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    Robert
  • Staff picture
    Stacey
Established in 2008 and with offices in Alton, Farnham, Godalming, Grayshott and Haslemere, we are a totally independent estate agency focusing on marketing properties on the Surrey/Hampshire/West Sus Read full description...Established in 2008 and with offices in Alton, Farnham, Godalming, Grayshott and Haslemere, we are a totally independent estate agency focusing on marketing properties on the Surrey/Hampshire/West Sussex borders.

“ Brilliant.... ”

Sep 05,2018
Minithumbup
Richard
Clare
By: 'Aaron Chivers'
Sep 05,2018
5 people found
this helpful
Me and my partner dealt with Richard Santos from Alton branch, although we had communication difficulties at times, all of the staff were generally helpful, polite, respectful and overall friendly. I also dealt with Claire from Alton in Richard's absence, although we went through ...
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Comment on agent fees
The fees are slightly high, however I am happy to pay the fees due to the quality of services received by agents.
Was this helpful? Yes
By: Tim B
Sep 06, 2018
View all comments (1)
A note to thank you for taking the time to write your detailed review regarding Clare and Richard and also to wish you well in your new home, we hope you will be very happy there. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“ Quick and relatively straightforward... ”

Jul 04,2018
Minithumbup
Kylie
By: 'Richard Yardley'
Jul 04,2018
3 people found
this helpful
Kylie was helpful in securing us a letting whilst being abroad in China. We appreciated her understanding of our situation and obviously going ahead with the let without us having been there to view the house. The process of securing the letting was relatively straightforward ...
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Comment on agent fees
The fees seem slightly steep compared to other agents.
Was this helpful? Yes
By: Tim B
Jul 05, 2018
View all comments (1)
Hello and welcome back to the UK from China. Haslemere is a super town so I know you will be very happy there. I have noted your comments regarding the bins, general maintenance issues and front door security. All valid points which I have discussed with the lettings team and I am sorry if that made your moving in stressful, I appreciate the last thing you need to be doing is taking time out to clear away the previous tenants bins. Regards and very best wishes, Tim B, Senior Partner, Warren ...
Jan 19,2018
Minithumbup
Richard
By: 'Landlord'
Jan 19,2018
6 people found
this helpful
I have used WPR in Alton regularly and Richard handled this new tenancy in a professional, efficient and reliable manner....
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Comment on agent fees
Competitive
Was this helpful? Yes
By: Tim B
Jan 23, 2018
View all comments (1)
Just a little note to thank you for being a loyal customer of our Company and also for writing your supportive review featuring Richard who heads up the lettings team. It's much appreciated. Best wishes and regards, Tim B, Senior Partner,warren Powell-Richards ...
Jan 16,2018
Minithumbup
Clare
Polly
By: 'Paul'
Jan 16,2018
6 people found
this helpful
A difficult and long drawn out sale that Claire and Polly have managed over a two year period. They were both supportive throughout the process providing timely advice and communicated on progress - good and bad - throughout. Well done, and thanks. Paul...
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Was this helpful? Yes
By: Tim B
Jan 16, 2018
View all comments (1)
Thank you very much for your review of Polly, Clare and the team at WPR in Alton. It was a long haul but I am delighted that the team got you past the finishing post in the end. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-RIchards ...
Jan 16,2018
Minithumbup
Polly
By: 'Eleanor'
Jan 16,2018
6 people found
this helpful
Polly and all the team were always polite, cheerful and positive throughout a long often fraught process. They chased whenever we asked and acted professionally throughout. I would be happy to recommend them....
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Comment on agent fees
Fees were reasonable.
Was this helpful? Yes
By: Tim B
Jan 18, 2018
View all comments (1)
Just a little note to thank you for your recommendation and review featuring Polly and her colleagues at WPR Alton. Thank you also for picking us to act as your agent. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Jan 08,2018
Minithumbup
Polly
Clare
By: 'grwabg'
Jan 08,2018
5 people found
this helpful
Overall the service was really good. The first sale unfortunately feel through and I did feel that contact throughout the time was a little intermittent. However the 2nd sale was really well managed and they were always lovely. Specifically Polly and Clare were really helpful!...
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Comment on agent fees
Good
Was this helpful? Yes
By: Tim B
Jan 09, 2018
View all comments (1)
Hello and thank you for your review featuring Polly and Clare and also for your constructive comment regarding intermittent contact. We take these matters very seriously so I really do appreciate this feedback and will discuss with the team. I am delighted that the second transaction ran its course and wish you all the best with your future plans. Thank you too for picking us at WPR to act as your agent. I know there are plenty of Agents in the town vying for your business, Regards and ve ...
Dec 14,2017
Minithumbup
Harry
Polly
By: 'David'
Dec 14,2017
5 people found
this helpful
Harry and Polly handled the sale of our property. They provided regular feedback on how viewings were going, and once we had received an offer worked hard to ensure all needs were met and the sale went smoothly. We couldn't have asked for a ...
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Tim B
Dec 14, 2017
View all comments (1)
Hi David, just a little note to say thank you very much both for picking us at WPR to act as your agent and also to thank you for writing your supportive review featuring Harry and Polly. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Aug 04,2017
Minithumbup
Michaela
By: 'Mr & Mrs White'
Aug 04,2017
7 people found
this helpful
We have used WPR for our previous sale 2014, and an 8 month rental. Now we have our most recent sale for which we received full asking price which has gone very smoothly....
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Comment on agent fees
OK
Was this helpful? Yes
By: Tim B
Aug 05, 2017
View all comments (1)
A note to thank you both for being such great clients of our Company and for your business and trust. We really appreciate it. Thank you too for taking the time to share your experience on this review site. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Jul 10,2017
Minithumbup
Nick
Polly
By: 'Goymer'
Jul 10,2017
8 people found
this helpful
Nick and Polly proved to be dedicated, supportive, wise and showed great integrity. A rare combination today in the world of house sales....
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Was this helpful? Yes
By: Tim B
Jul 11, 2017
View all comments (1)
Thank you very much for your kind and supportive review featuring my colleagues Nick and Polly. Its good of you to have shared your thoughts and we really appreciate it. Thank you also for picking us at WPR to act as your Estate Agent. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
May 29,2017
Minithumbup
Harry
By: 'Jeff Ayling'
May 29,2017
5 people found
this helpful
Harry handle the sale of my property in a professional manner, arranging viewings and keeping me informed throughout the whole process. He communicated well with all the parties involved....
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Comment on agent fees
Good fees, no complaints.
Was this helpful? Yes
By: Tim B
May 30, 2017
View all comments (1)
Hi Jeff, thanks very much for your review of young Harry and of course for trusting us to market your home. We really appreciate your support and hope that all goes to plan on the South Coast. Very best wishes to you, regards, Tim B, Senior Partner,Warren Powell-Richards ...
Feb 21,2017
Minithumbup
Polly
Clare
By: 'Scorpio'
Feb 21,2017
4 people found
this helpful
I sold my house in Alton recently through WPR. The initial sale was aborted due to a time waster however eventually after considerable effort from WPR the sale completed satisfactorily.The brochure was professionally produced, Polly is a very good Negotiator & Clare handles viewings ...
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Comment on agent fees
Par for the course
Was this helpful? Yes
By: Tim B
Feb 21, 2017
View all comments (1)
Hello and thank you very much for your review featuring Polly and Clare at WPR Alton. We very much appreciate it as we do your decision to pick WPR to act as your agent in the first place. Very best wishes with your future plans, regards, Tim B, Senior Partner, Warren Powell-Richards ...
Feb 13,2017
Minithumbup
Jacob
By: 'RJ'
Feb 13,2017
7 people found
this helpful
Helpful and efficent and let our property within a few weeks of it going on the market, despite it being over the Christmas period. Knowledgable about procedures for overseas landlords. I would definitely recommend....
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Comment on agent fees
Reasonable and one of the cheaper agents.
Was this helpful? Yes
By: Tim B
Feb 15, 2017
View all comments (1)
Just a little note to thank you for your generous review featuring Jacob at WPR Lettings. A second that you for picking us to act as your agent too, we appreciate your business. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Dec 03,2016
Minithumbup
Darren
By: 'P&R'
Dec 03,2016
5 people found
this helpful
Had it not been for the professionalism and reliability of Darren Light at WPR Grayshott it is unlikely that our house purchase would have completed successfully. Throughout a difficult 6 month process, Darren stood out for his communication skills, integrity and determination. We are very grateful ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Tim B
Dec 03, 2016
View all comments (1)
Thank you very much for you supportive review of WPR Grayshott and in particular my business partner Darren Light. We very much appreciate you sharing your thoughts. I hope you are very happy with your new home. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Nov 22,2016
Minithumbup
Jacob
By: 'Zannah'
Nov 22,2016
8 people found
this helpful
I found Jacob very friendly and he helped a lot when the process was starting to slow down. Very happy with Jacob's service....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Tim B
Nov 22, 2016
View all comments (1)
Hello and thank you for sharing your thoughts on Jacob at WPR Haslemere. He is a fine fellow so it's good to see your comments. I hope you will be very happy with your new home. Best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Nov 04,2016
Minithumbup
Michaela
By: 'Chez'
Nov 04,2016
9 people found
this helpful
Thank you very much Michaela and the team at Grayshott. You were professional at all times and ensured the sale of my property went through very smoothly. The photographs taken for advertising were excellent and certainly showed the house to its best potential, a very ...
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Comment on agent fees
The fees were reasonable and I certainly felt justified for the work put into the sale and completion
Was this helpful? Yes
By: Tim B
Nov 04, 2016
View all comments (1)
Hi Chez and a big THANK YOU for writing your super review regarding WPR Grayshott and in particular the wonderful Michaela. We are all very grateful to you. Thank you too for picking us to market your home and act as your agent. Very best wishes with your future plans, regards, and best wishes Tim B, Senior Partner, Warren Powell-Richards ...
Oct 14,2016
Minithumbup
Darren
By: 'Mrs Halliwell'
Oct 14,2016
3 people found
this helpful
We purchased our current Grayshott home from Warren Powell & Richards' Grayshott branch in December 2015. At that time they were very helpful and they have continued to be so on further occasions since our purchase last year. Darren Light provided professional advice regarding our plans ...
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Comment on agent fees
N/A since we purchased rather than sold our home through Warren, Powell & Richards in December 2015.
Was this helpful? Yes
By: Tim B
Oct 17, 2016
View all comments (1)
Thanks you very much for your kind review of my friend and colleague Darren Light at WPR Grayshott. I am glad that you are enjoying your new home and hope your renovations are going to plan. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Sep 27,2016
Minithumbup
Sarah
By: 'Jon'
Sep 27,2016
6 people found
this helpful
The whole purchase process was made much more pleasant thanks to Sarah. If I ever had any questions / concerns these were dealt with quickly....
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Was this helpful? Yes
By: Tim B
Sep 27, 2016
View all comments (1)
Hi Jon, thanks very much for your review of the lovely Sarah at WPR Grayshott. Very good of you and much appreciated. I hope you are pleased with your new home. Best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Jul 19,2016
Minithumbup
By: 'Maggie Walton-Swan'
Jul 19,2016
4 people found
this helpful
Lisa was extremely helpful and friendly throughout the letting process. Always prompt to deal with any queries and understanding of some of the issues involved with letting this particular property....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Tim B
Jul 19, 2016
View all comments (1)
Hi Maggie, just a little thank you for taking the time to write your review of Lisa and WPR Lettings in Grayshott. We are very grateful to you. I hope that you are very happy in your new home. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Jun 08,2016
Minithumbup
By: 'pudding'
Jun 08,2016
4 people found
this helpful
Harry has been very helpful and attentive to detail during our purchase. He was very informative through the viewings and gave us plenty of time to view and return to the property when necessary. Thank you...
read full review
Comment on agent fees
NA
Was this helpful? Yes
By: Tim B
Jun 08, 2016
View all comments (1)
Hello and thank you for your review of my colleague Harry Hitch who is based in the Alton WPR office. I hope you are delighted with your new property. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
May 19,2016
Minithumbup
Clare
By: 'Ferne'
May 19,2016
5 people found
this helpful
We would like to thank Clare knight for helping us in our purchase of our new bungalow which we completed on today . When we had a few problems she was very good in talking to the builders and making sure our concerns where delt with ...
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Was this helpful? Yes
By: Tim B
May 19, 2016
View all comments (1)
Hi Mr & Mrs Ferne, a little note to thank you both for writing your review regarding Clare at WPR Alton. I'm glad she was successful when dealing with the builders. It can be a difficult time. I hope you are very happy with your new home and enjoy many happy years there. ...
Mar 29,2016
Minithumbup
By: 'Robin Kemp'
Mar 29,2016
3 people found
this helpful
Harry did a decent job of keeping us up-to-date with developments.At times his confidence in our first vendor's readiness to sell proved misplaced. His manner was always courteous and pleasant....
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Was this helpful? Yes
By: Tim B
Mar 30, 2016
View all comments (1)
Hello and thank you for your for your review and comments on young Harry at our Alton team. Thanks you too for you equitable thoughts on his updates and manner. I will share your comment on the first vendors intentions and Harry's confidence in that regard. This is a useful learning process. I hope you are very happy with your purchase. Best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Jan 26,2016
Minithumbup
By: 'BK'
Jan 26,2016
6 people found
this helpful
Very good service from the Alton team. Very professional manner and communicated really well - kept me well informed with good feedback on viewings but without ever being pushy or intrusive. One problem early on that they resolved quickly and completely. And got results, with ...
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Comment on agent fees
The most competitive fees quoted.
Was this helpful? Yes
By: Tim B
Jan 26, 2016
View all comments (1)
Hello and thank you very much. It's great to get these little reviews and helps keeps us all full of beans on a rainy Tuesday afternoon. It's good of you to have shared your thoughts and much appreciated. Thanks too for picking us to act as your agent - there are plenty I know to pick from. Very best wishes for the future, regards, Tim B, Senior Partner, warren Powell-Richards ...
Dec 02,2015
Minithumbup
Polly
Clare
By: 'Mrs H'
Dec 02,2015
5 people found
this helpful
Polly acted as a professional go-between while we were negotiating the sale price and smoothing out a few issues to reach exchange. Both she and Clare were very friendly and helpful and returned my calls quickly. It took a little longer to exchange than we ...
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Was this helpful? Yes
By: Tim B
Dec 03, 2015
View all comments (1)
Hello and thank you for your review of Polly and Clare - It is very much appreciated as was your decision to pick us here at WPR to act as your Estate Agent - I am very pleased that we reached an exchange of contracts for you but sorry that it took a little longer than you were hoping for - Very best wishes with your future plans. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...
Nov 23,2015
Minithumbup
By: 'FT'
Nov 23,2015
6 people found
this helpful
I found Nathan an extremely pleasant and efficient person to deal with. Nothing was too much trouble and when the transaction was falling off the rails for the second time, (through no fault of Warren-Powell) he was like a terrier, never letting go and chasing ...
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Was this helpful? Yes
By: Tim B
Nov 27, 2015
View all comments (1)
What a lovely review of young Nathan at WPR Grayshott, thank you very much. I am delighted that your transaction got over the line in the end. It's always a bit of a worrying time. Thank you too for picking us to act as your agent. Very best wishes for the future, regards, Tim B, Senior Partner, Warren Powell-Richards ...
Aug 10,2015
Minithumbup
Richard
By: 'Peter'
Aug 10,2015
4 people found
this helpful
Richard has been and continues to be a most helpful person answering our queries and forwarding information we request from Alton branch...
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Was this helpful? Yes
By: Tim B
Aug 11, 2015
View all comments (1)
Hello Peter, thanks very much for your review. Short, to the point and very much appreciated. Thanks too for instructing us to act as your letting agent, best wishes and regards, Tim B, Senior Partner, Warren Powell-Ricahrds ...
Jul 26,2015
Minithumbup
Richard
By: 'Happy Landlord'
Jul 26,2015
3 people found
this helpful
Richard has handled my letting property for nearly 7 years and has always been approachable and responsive. He has found good tenants without delay. I was new to the letting business when I first instructed him and he has made the whole process as easy as ...
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Was this helpful? Yes
By: Tim B
Jul 27, 2015
View all comments (1)
I love your title of "Happy Landlord" which is exactly what we aim to achieve so thank you very much. We also appreciate your 7 years of business and are delighted that we have managed to make the process as pain free as possible for you. Very best wishes for the future, regards, Tim B, Senior Partner, Warren Powell-Richards ...
Jul 18,2015
Minithumbup
By: 'J Hicks & E Proctor'
Jul 18,2015
4 people found
this helpful
My partner and I liaised with Harry Hitch in the purchase of our property. Harry showed us around two properties in Alton and we were both impressed with his punctuality, politeness, professionalism, good humour and knowledge, of both the property and the town as a ...
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Was this helpful? Yes
By: Tim B
Jul 21, 2015
View all comments (1)
What a lovely and detailed review of Harry. He is a great member of our team so its good to see your kind words about him and his career. I completely understand your concerns and comments about the completion date, this is always a tricky moment and the sooner you have the up to date information the better. I hope you will be very happy with your new home, Regards, Tim B, Senior Partner, Warren Powell-Richards ...
Jul 03,2015
Minithumbup
By: 'Hannah'
Jul 03,2015
5 people found
this helpful
We always found Harry very pleasant, good humoured and punctual.I originally emailed him to arrange viewings to several houses and he was very prompt with his responses.As I work in a dental practise,I am unable to make/receive phone calls so email ...
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Was this helpful? Yes
By: Tim B
Jul 04, 2015
View all comments (1)
Hi Hannah, thanks very much for your review of Harry. Very good of you to have shared your experience in such detail. I am also delighted he managed to find you a home that suited and distract your hords during the viewing. We all hope you will be very happy in your new home. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...
May 01,2015
Minithumbup
Darren
By: 'John Klinker'
May 01,2015
10 people found
this helpful
When selling a house I believe you will need an estate agent who understands the local environment, has a good balance for local house prices, offers a highly professional face to the market, wants to help sell your home at the best possible price and ...
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Was this helpful? Yes
By: Tim B
May 02, 2015
View all comments (1)
Mr Klinker, a very comprehensive review of the team at Grayshott detailing both your expectations and the service which you received. Thank you very much for sharing your thoughts and experience, I am very please that we managed to live up to your rightfully high expectations. I know Darren and Simon will be delighted to see your review too. Very best wishes and best regards, Tim B, Senior Partner, Warren Powell-Richards ...
Apr 08,2015
Minithumbup
Richard
By: 'R Leach'
Apr 08,2015
7 people found
this helpful
Richard Santos has managed my property for several years now and I have been pleased with the service. Where necessary, new tenants are sourced quickly and the formalities concluded seamlessly. Richard and the lettings team are also prompt to respond to any queries and provide ...
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Comment on agent fees
The fees charged for managing the rental of my property are very reasonable.
Was this helpful? Yes
By: Tim B
Apr 09, 2015
View all comments (1)
Thanks very much for sharing your experience of Richard and the team at WPR Alton - thanks also for instructing us to act as your lettings agent, we very much appreciate your business. Very best wishes and regards, Tim B, Senior Partner - Warren Powell-Richards ...

NAEA ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
204 1 251 5 447 2 296 0 18 1

Agent Fees

No fees set.

Complaints Procedure

Warren Powell-Richards
Complaints Procedure
_________________________________________
1. Please raise your complaint with the team member that you have been dealing with. If that team member cannot immediately resolve the issue to your satisfaction then please put the complaint in writing addressed to the Warren Powell-Richards Partner for that particular branch.
2. Warren Powell-Richards will acknowledge your complaint in writing within 3 working days and we will undertake a thorough and full investigation.
3. You will receive a written outcome of the investigation within 15 working days
4. If you are not satisfied with the outcome of that investigation please write to Tim Buxton, Senior Partner, Warren Powell-Richards at either our Alton offices, 78 High Street, Alton, Hampshire, GU34 1EN or via email t.buxton@wprhomes.co.uk. He will undertake a detached, further and full investigation and review the circumstances. If the complaint directly concerns Tim Buxton then we have an independent arbitrator who is a retired managing director of a national firm of estate agents who has agreed to independently review complaints on our behalf. Details will be furnished at that time.
5. You will receive a written statement setting out the review findings and expressing the final viewpoint of the Company. This concludes the Companies internal complaints procedure.
6. From initial receipt of your complaint until the final viewpoint letter should be no greater than 8 weeks.
7. Warren Powell-Richards are members of the Property Ombudsman Scheme. If you are dissatisfied with the final outcome you can refer your complaint to the Property Ombudsman at Milford House, 43 Milford Street, Salisbury, Wiltshire, SP1 2BP. www.tpos.co.uk You have twelve months to do so.
Last updated at 1:00 AM 01/01/1970 by

Awards won by Warren Powell Richards

Individual Branch Awards

Farnham, GU9

Godalming, GU7

Alton, GU34

Haslemere, GU27

Hindhead, GU26


Alton
78 High Street, Alton GU34 1EN
(614)
Farnham
28b Downing Street, Farnham GU9 7PD
(178)
Godalming
47 High Street, Godalming GU7 1AU
(112)
show all branches (5)
Grayshott
9 The Precinct, Headley Road, Hindhead GU26 6LQ
(213)
Haslemere
32 High Street, Haslemere GU27 2HJ
(108)


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