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Established in 2008 and with offices in Alton, Farnham, Godalming, Grayshott and Haslemere, we are a totally independent estate agency focusing on marketing properties on the Surrey/Hampshire/West Sus Read full description...Established in 2008 and with offices in Alton, Farnham, Godalming, Grayshott and Haslemere, we are a totally independent estate agency focusing on marketing properties on the Surrey/Hampshire/West Sussex borders.
Jul 01,2015
By: 'Andy'
Jul 01,2015
5 people found
this helpful
Viewing: Overall we saw 3 houses with Harry in February which were all very well shown by him. He fielded the questions that we asked well in the main and was very knowledgeable about the area. When we asked him about the current owner of the ...
read full review
Was this helpful? Yes
By: Tim B
Jul 01, 2015
View all comments (1)
Hello Andy, thank you for finding the time to share and write your frank review of your experience dealing with us here at WPR. Your comments seem entirely fair and as such will be used and discussed in forthcoming training. It is absolutely paramount that communication is accurate and regular and it seem to me that on this occasion we should and could have done better. I am pleased that the transaction got there in the end and thank you for your patience. I hope that the property lives up t ...

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Review statistics

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223 1 278 5 462 2 305 0 19 1


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Complaints Procedure

Warren Powell-Richards
Complaints Procedure
1. Please raise your complaint with the team member that you have been dealing with. If that team member cannot immediately resolve the issue to your satisfaction then please put the complaint in writing addressed to the Warren Powell-Richards Partner for that particular branch.
2. Warren Powell-Richards will acknowledge your complaint in writing within 3 working days and we will undertake a thorough and full investigation.
3. You will receive a written outcome of the investigation within 15 working days
4. If you are not satisfied with the outcome of that investigation please write to Tim Buxton, Senior Partner, Warren Powell-Richards at either our Alton offices, 78 High Street, Alton, Hampshire, GU34 1EN or via email t.buxton@wprhomes.co.uk. He will undertake a detached, further and full investigation and review the circumstances. If the complaint directly concerns Tim Buxton then we have an independent arbitrator who is a retired managing director of a national firm of estate agents who has agreed to independently review complaints on our behalf. Details will be furnished at that time.
5. You will receive a written statement setting out the review findings and expressing the final viewpoint of the Company. This concludes the Companies internal complaints procedure.
6. From initial receipt of your complaint until the final viewpoint letter should be no greater than 8 weeks.
7. Warren Powell-Richards are members of the Property Ombudsman Scheme. If you are dissatisfied with the final outcome you can refer your complaint to the Property Ombudsman at Milford House, 43 Milford Street, Salisbury, Wiltshire, SP1 2BP. www.tpos.co.uk You have twelve months to do so.
Last updated at 1:00 AM 01/01/1970 by

Awards won by Warren Powell Richards

Individual Branch Awards

Farnham, GU9

Godalming, GU7

Alton, GU34

Haslemere, GU27

Hindhead, GU26

78 High Street, Alton GU34 1EN
28b Downing Street, Farnham GU9 7PD
47 High Street, Godalming GU7 1AU
show all branches (5)
9 The Precinct, Headley Road, Hindhead GU26 6LQ
32 High Street, Haslemere GU27 2HJ

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