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    Tim
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    Clive
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    Daniel
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    Sarah
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    Matt
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    Polly
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    Nick
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    Neil
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    Steven
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    Richard
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    Clare
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    Harry
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    Jo
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    Jo
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    Jacob
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    Hannah
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    Darren
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    Michaela
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    Sue
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    Desmond
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    Trish
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    Debbie
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    Robert
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    Stacey
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    Cherie
Established in 2008 and with offices in Alton, Farnham, Godalming, Grayshott and Haslemere, we are a totally independent estate agency focusing on marketing properties on the Surrey/Hampshire/West Sus Read full description...Established in 2008 and with offices in Alton, Farnham, Godalming, Grayshott and Haslemere, we are a totally independent estate agency focusing on marketing properties on the Surrey/Hampshire/West Sussex borders.
Feb 02,2018
Minithumbup
Daniel
Matt
By: 'Holly'
Feb 02,2018
11 people found
this helpful
Daniel successfully sold our family home AND secured our 'forever home'. He was always on hand to make a potentially stressful time smoother. He showed great sensitivity and emotional intelligence when dealing with different parties and quickly grasped what each required. Best experience we have ...
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Comment on agent fees
The fees were in line with market rates.
Was this helpful? Yes
By: Tim B
Feb 06, 2018
View all comments (1)
What a happy review - it really is great when we hear that someone has found their dream home and we hope that you will be very happy there. Thanks very much for your business and your review. Best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Feb 02,2018
Minithumbup
Daniel
By: 'Jenny F'
Feb 02,2018
10 people found
this helpful
Daniel and his team were a pleasure to deal with. We had been looking for a while and whilst many estate agents just sent me emails, warren Powell Richards kept in touch and eventually found us our dream home. The transaction was fairly simple but ...
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Was this helpful? Yes
By: Tim B
Feb 06, 2018
View all comments (1)
What a kind review - thank you very much. We all hope you are very happy with your fabulous new home and enjoy many happy years there. Best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Feb 02,2018
Minithumbup
Neil
Daniel
By: 'Dave Pincott'
Feb 02,2018
11 people found
this helpful
I mainly dealt with Neil and Daniel but had contact with everyone in the office. All so helpful and understanding to what was a difficult move for me. The sale wasn't without its complications and issues but they were always on hand. The solicitor they ...
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Was this helpful? Yes
By: Tim B
Feb 06, 2018
View all comments (1)
A note to thank you for your super review of my colleagues Neil and Daniel at WPR Godalming. It's very good of you to have shared your thoughts and much appreciated. Thank you too for picking us from the crowds to act as your agent. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Feb 01,2018
Minithumbup
Richard
By: 'Tentant'
Feb 01,2018
6 people found
this helpful
We are very pleased with how Richard handled everything , he's professional and all went pretty fast, happy with the services ....
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Was this helpful? Yes
By: Tim B
Feb 01, 2018
View all comments (1)
A late note to thank you for taking the time to write your review featuring Richard at WPR Lettings, it's very good of you and we do appreciate it. I hope you are enjoying life in your new home. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Jan 31,2018
Minithumbup
Richard
By: 'Days'
Jan 31,2018
7 people found
this helpful
I have known Richard for a number of years now and have always found him to be most helpful, efficient and quick to react to e-mails. More recently, although my flat is not actually rented out (our daughter is in residence), Richard was kind enough ...
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Was this helpful? Yes
By: Tim B
Jan 31, 2018
View all comments (1)
Thank very much for your review of Richard Santos. Great to hear that he was able to help you with suitable trades people. We look forward to being of service again when the time is right, Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...
Jan 30,2018
Minithumbup
Clare
Polly
By: 'Becky Morgan'
Jan 30,2018
6 people found
this helpful
I have been a client of Warren Powell Richards for over 4 years and their service has been exceptional. When making the decision to sell I asked Polly to try and secure an investment buyer which happened almost immediately. Clare then managed the case which through ...
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Comment on agent fees
The agent's fees are as expected.
Was this helpful? Yes
By: Tim B
Jan 31, 2018
View all comments (1)
Hi Becky - I hope this email finds you well - just a note to say thank you very much for all your business over the last few years and also for picking WPR and Polly to act as your agent. We really appreciate it. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Jan 30,2018
Minithumbup
Clare
By: 'John'
Jan 30,2018
6 people found
this helpful
Clare and all the staff at the Alton branch have been excellent in assisting us in what was a difficult and protracted move with a long chain. They have always been willing to put themselves out and keep us informed every step of the way. ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Tim B
Jan 31, 2018
View all comments (1)
A little note to thank you for kindly instructing us at WPR to act as your Estate Agent and also for taking the time to write you flattering review of Clare and the team at WPR Alton. We are very grateful to you and wish you all the best with your future plans. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...
Jan 30,2018
Minithumbup
Clare
By: 'Peter Gibbs'
Jan 30,2018
6 people found
this helpful
Clare was absolutely fantastic throughout the whole process, never failing to return our calls and somehow having the ability to keep us informed of all activities with agents and solicitors within the chain. It was always good to hear from her at the end of ...
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Was this helpful? Yes
By: Tim B
Jan 31, 2018
View all comments (1)
What a super review - it is always lovely to hear that someone has got the house of their dreams and I hope you will be very happy there. Thank so much for taking a few minutes to write your review featuring Clare at WPR Alton. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Jan 26,2018
Minithumbup
Richard
By: 'The Jeffery's'
Jan 26,2018
7 people found
this helpful
We are extremely pleased with the way Richard has always provided an excellent service. He is friendly, knowledgeable and efficient and has found us some wonderful tenants over the years....
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Tim B
Jan 26, 2018
View all comments (1)
What a great review of Richard. Thank you very much - thanks too for picking us at WPR to be your Letting Agent. We appreciate your business. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Jan 26,2018
Minithumbup
Michaela
Robert
By: 'Manners'
Jan 26,2018
9 people found
this helpful
We have not moved many times but found Michaela very easy to talk to and explained the Warren Powell approach to put as at ease. From the outset we were kept informed of market trends and what we should realistically expect for our property. Throughout ...
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Was this helpful? Yes
By: Tim B
Jan 29, 2018
View all comments (1)
Thank you very much indeed for taking the time to write your flattering review featuring Rob and Michaela at WPR Grayshott. Thank you also for picking us at WPR to act as your estate agent, we are very grateful for your business. It is great to hear that Michaela was successful in finding you your perfect home (for the foreseeable) and I hope you will be very happy there. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Jan 25,2018
Minithumbup
Richard
By: 'Michael Lee'
Jan 25,2018
6 people found
this helpful
Very affable and resourceful person. Most helpful in all aspects of finding suitable tenants and for organising maintenance and repairs with various trades people. Recommended...
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Comment on agent fees
Very reasonable, based on having more than 1 property let with WPR
Was this helpful? Yes
By: Tim B
Jan 26, 2018
View all comments (1)
Just little note to thank you for the supportive review of Richard Santos at WPR Lettings and also for entrusting us to act as your Agent. I'm glad all seems to have gone to plan. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Jan 25,2018
Minithumbup
Richard
Trish
By: 'S Hampshire-Shearer'
Jan 25,2018
5 people found
this helpful
I was a tenant through WPR for just over 4 years and was predominantly looked after by Richard Santos from the Alton branch and Trish Brown from the Farnham Property Management Team. Both Richard and Trish were extremely helpful throughout my tenancy and always went the ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Tim B
Jan 26, 2018
View all comments (1)
Thanks very much for your kind review featuring Trish and Richard at WPR Lettings - we really appreciate you sharing your thoughts. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Jan 25,2018
Minithumbup
By: 'SMB'
Jan 25,2018
6 people found
this helpful
Simon was my first phone call when I needed help to relocate my family from London to Farnham. He had excellent knowledge of the area and was also able to help me narrow down my search from what he knew of other areas in Surrey ...
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Comment on agent fees
Acceptable although the referencing fee I consider to be expensive (and disappointing customer service was received from this 3rd party company).
Was this helpful? Yes
By: Tim B
Jan 26, 2018
View all comments (1)
What a though review of Simon at WPR Letting Farnham, thank you very much. I hope you are enjoying Farnham, it's a super town to live in. Regards and very best wishes, Tim B, Senior Partner, Warren Powell-Richard ...
Jan 23,2018
Minithumbup
Steven
By: 'Helping Parent'
Jan 23,2018
12 people found
this helpful
Steve was very responsive and helpful in moving my daughter into her ideal rental property. I spoke with and met quite a few agents whilst helping my daughter move and steve was by far the best, most agents were very dismissive and some quite rude ...
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Was this helpful? Yes
By: Tim B
Jan 23, 2018
View all comments (1)
Hello and thanks for the great review of young Steven who heads up our WPR lettings team in Godalming. What a super Mum you are, I hope your daughter is enjoying life in her new home. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Jan 22,2018
Minithumbup
Richard
By: 'David Hardy'
Jan 22,2018
6 people found
this helpful
When we wanted to let a property, we went to Warren Powell Richards and were introduced to Richard Santos, Lettings Manager. Richard immediately started work on finding a prospective tenant, while at the same time providing me with all the various management options and fees, ...
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Comment on agent fees
Fees were very reasonable and in my view competitive.
Was this helpful? Yes
By: Tim B
Jan 23, 2018
View all comments (1)
What a thorough review of Richard. It's very good of you to have shared your experience of using WPR Lettings and we are very grateful to you. Thank you too for your business, I know there is no shortage of lettings agents in the town to pick from. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...
Jan 22,2018
Minithumbup
Stacey
By: 'Liz R'
Jan 22,2018
8 people found
this helpful
Both Lloyd and Stacey have made this experience a pleasure, I felt that we were genuinely supported throughout the journey to finally completing on our properties. All correspondence was dealt with efficiently and effectively and I look forward to now continuing with Simon in Lettings....
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Was this helpful? Yes
By: Tim B
Jan 23, 2018
View all comments (1)
Hello and thank you for the review of Lloyd and Stacey - we really appreciate it and hope that you are very happy with your purchase. I know that Simon in WPR Lettings will take excellent care of your lettings requirement. Very best wishes, Tim B, Senior Partner, Warren Powell-Richards ...
Jan 22,2018
Minithumbup
By: 'Martin_McMill'
Jan 22,2018
6 people found
this helpful
Simon and Carole both provided a fantastic service and I felt very comfortable dealing with them. I can often be a very needy customer because I like to cover all aspects of the transaction with a fine pencil and they were both very reactive and ...
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Comment on agent fees
Justified/reasonable.
Was this helpful? Yes
By: Tim B
Jan 23, 2018
View all comments (1)
Thank you very much for such a kind and comprehensive review of Simon and Carole - I hope you are super happy in your new home. Best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Jan 20,2018
Minithumbup
Richard
By: 'Landlord'
Jan 20,2018
7 people found
this helpful
We have just re-let our house again with WPR, and as always, Richard has handled it very professionally. Living overseas it has meant a constant exchange of emails, but Richard is excellent at responding promptly to queries, so we are always kept informed....
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Comment on agent fees
Fair & reasonable.
Was this helpful? Yes
By: Tim B
Jan 23, 2018
View all comments (1)
Thanks very much for your kind review. It's great to hear that Richard is on the ball with your property especially given your out of the UK situation. You can rely on us at WPR being a safe pair of hands in the UK for you. Best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Jan 19,2018
Minithumbup
Richard
By: 'Landlord'
Jan 19,2018
6 people found
this helpful
I have used WPR in Alton regularly and Richard handled this new tenancy in a professional, efficient and reliable manner....
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Comment on agent fees
Competitive
Was this helpful? Yes
By: Tim B
Jan 23, 2018
View all comments (1)
Just a little note to thank you for being a loyal customer of our Company and also for writing your supportive review featuring Richard who heads up the lettings team. It's much appreciated. Best wishes and regards, Tim B, Senior Partner,warren Powell-Richards ...
Jan 17,2018
Minithumbup
Richard
By: 'Alton letting'
Jan 17,2018
6 people found
this helpful
During my whole process as a tenant Richard dealt with our letting in a timely, proffesional and helpful manner. Unfortunately I had to vacate the property earlier than contracted but Richard was very understanding to both the landlords and my situations, he made arrangements in ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Tim B
Jan 18, 2018
View all comments (1)
Thank you very much for writing your review regarding Richard who heads up our lettings team at WPR Alton. I am glad he managed to accommodate your early departure. Best wishes with your future plans. Regards, Tim B, Senior Partner, Warren Powell-Richards ...
Jan 16,2018
Minithumbup
Clare
Polly
By: 'Paul'
Jan 16,2018
6 people found
this helpful
A difficult and long drawn out sale that Claire and Polly have managed over a two year period. They were both supportive throughout the process providing timely advice and communicated on progress - good and bad - throughout. Well done, and thanks. Paul...
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Was this helpful? Yes
By: Tim B
Jan 16, 2018
View all comments (1)
Thank you very much for your review of Polly, Clare and the team at WPR in Alton. It was a long haul but I am delighted that the team got you past the finishing post in the end. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-RIchards ...
Jan 16,2018
Minithumbup
Polly
By: 'Eleanor'
Jan 16,2018
6 people found
this helpful
Polly and all the team were always polite, cheerful and positive throughout a long often fraught process. They chased whenever we asked and acted professionally throughout. I would be happy to recommend them....
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Comment on agent fees
Fees were reasonable.
Was this helpful? Yes
By: Tim B
Jan 18, 2018
View all comments (1)
Just a little note to thank you for your recommendation and review featuring Polly and her colleagues at WPR Alton. Thank you also for picking us to act as your agent. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Jan 15,2018
Minithumbup
Steven
Daniel
By: 'Karyn holland'
Jan 15,2018
11 people found
this helpful
What can I say about this wonderful group of people , they could not have been more helpful , I have dealt with both sales and lettings, nothing was to much trouble for them , they even used their own time to help me remove the lady bits ...
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Comment on agent fees
Excellent
Was this helpful? Yes
By: Tim B
Jan 16, 2018
View all comments (1)
Hello and thank you for such a flattering and kind review of the team at WPR Godalming - we are very grateful to you for sharing your thoughts and also for being such a kid and valued client of our Company. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Jan 12,2018
Minithumbup
Paul
By: 'Hendrika'
Jan 12,2018
6 people found
this helpful
Paul is a great communicator and promptly follows up any problems that might occur. We can leave our rental property in his capable hands....
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Comment on agent fees
Very reasonable.
Was this helpful? Yes
By: Tim B
Jan 15, 2018
View all comments (1)
Hello and thank you for the review of young Paul at WPR Haslemere Lettings. We appreciate both your business and also you taking the time to share your thoughts on this website. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
Jan 12,2018
Minithumbup
Polly
Clare
By: 'Elizabeth'
Jan 12,2018
5 people found
this helpful
I recently sold and bought through WPR Alton and cannot fault the level of service I received from the whole team. Polly and Clare kept me informed of progress throughout both transactions and made the whole process as pain free as possible. I would not ...
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Was this helpful? Yes
By: Tim B
Jan 15, 2018
View all comments (1)
Thank you very much for your kind review featuring Polly and Clare and the team at WPR Alton, it is very kind of you and we do appreciate it. I hope you will be very happy in your new home. regards and best wishes Tim B, Senior Partner, Waren Powell-Richards ...
Jan 10,2018
Minithumbup
Daniel
By: 'Rachel'
Jan 10,2018
10 people found
this helpful
Great service from Dan. I was selling my late Aunt and Uncle's home, and as I live In Yorkshire the whole process could have been a nightmare. However, Dan stepped in and sourced a plumber, locksmith and gardener when needed and generally helped out with ...
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Comment on agent fees
Warren Powell received the highest fees of any of the professionals involved in the process. I do think estate agents get paid a lot, but if you have to pay the industry standard then a great service sweetens the bitter pill :)
Was this helpful? Yes
By: Tim B
Jan 11, 2018
View all comments (1)
Hello and thank you for your review detailing your experience of dealing with Dan and his team at WPR Godalming. Thank you also for picking us at WPR from the masses to act as your agent, I am delighted that the service you received was up to scratch and that the transaction reached a satisfactory conclusion. I also note your comments on EA fees - this is probably not the format for me to launch into a length justification of our fees but I do think it's vital for our industry that we are able ...
Jan 09,2018
Minithumbup
Clare
By: 'Richard Harris'
Jan 09,2018
7 people found
this helpful
Clare was the only sane person in the whole process! Efficient, communicative and supportive. Great to work with. Thank you...
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Was this helpful? Yes
By: Tim B
Jan 09, 2018
View all comments (1)
What a great review of lovely Clare - thank you very much. Actually when you get to know Clare I can assure you that she's not entirely sane either but it's great that she put on a good face. On a serious note I hope you are very happy with your new home and wish you all the best with your future plans. Regards , TIm B, Senior Partner, Warren Powell-Richards ...
Jan 08,2018
Minithumbup
Polly
Clare
By: 'grwabg'
Jan 08,2018
5 people found
this helpful
Overall the service was really good. The first sale unfortunately feel through and I did feel that contact throughout the time was a little intermittent. However the 2nd sale was really well managed and they were always lovely. Specifically Polly and Clare were really helpful!...
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Comment on agent fees
Good
Was this helpful? Yes
By: Tim B
Jan 09, 2018
View all comments (1)
Hello and thank you for your review featuring Polly and Clare and also for your constructive comment regarding intermittent contact. We take these matters very seriously so I really do appreciate this feedback and will discuss with the team. I am delighted that the second transaction ran its course and wish you all the best with your future plans. Thank you too for picking us at WPR to act as your agent. I know there are plenty of Agents in the town vying for your business, Regards and ve ...
Jan 06,2018
Minithumbup
Stacey
By: 'Stacey'
Jan 06,2018
7 people found
this helpful
Lloyd came to value my property and gave me ideas of how to present it for viewing without being pushy. If I had any concerns he put my mind at rest. I gave them the keys and left the rest to them. Stacey arrange for ...
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Comment on agent fees
Excellent Stacey was always at the end of the phone and happy to help with any queries. She communicated with my buyer on my behalf and was always professional, friendly and efficient.
Was this helpful? Yes
By: Tim B
Jan 09, 2018
View all comments (1)
Just a little note to thank you for the kind review - it is great when everything goes according to plan. Thank you too for picking us at WPR to act as your Agent. Very best wishes with you future plans. Regards, Tim B, Senior Partner, Warren Powell-Richards ...
Jan 03,2018
Minithumbup
By: 'Elaine'
Jan 03,2018
5 people found
this helpful
We viewed a number of properties before settling on the house we purchased and Benjamin was very patient and polite at all times....
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Was this helpful? Yes
By: Tim B
Jan 03, 2018
View all comments (1)
Hello Elaine and Happy New Year. I just wanted to drop you a line to say thank you for writing your supportive review featuring WPR Alton and young Ben. We really appreciate it and hope you love your super new home. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

NAEA ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
225 1 286 5 465 2 311 0 20 1

Fees

No fees set.

Complaints Procedure

Warren Powell-Richards
Complaints Procedure
_________________________________________
1. Please raise your complaint with the team member that you have been dealing with. If that team member cannot immediately resolve the issue to your satisfaction then please put the complaint in writing addressed to the Warren Powell-Richards Partner for that particular branch.
2. Warren Powell-Richards will acknowledge your complaint in writing within 3 working days and we will undertake a thorough and full investigation.
3. You will receive a written outcome of the investigation within 15 working days
4. If you are not satisfied with the outcome of that investigation please write to Tim Buxton, Senior Partner, Warren Powell-Richards at either our Alton offices, 78 High Street, Alton, Hampshire, GU34 1EN or via email t.buxton@wprhomes.co.uk. He will undertake a detached, further and full investigation and review the circumstances. If the complaint directly concerns Tim Buxton then we have an independent arbitrator who is a retired managing director of a national firm of estate agents who has agreed to independently review complaints on our behalf. Details will be furnished at that time.
5. You will receive a written statement setting out the review findings and expressing the final viewpoint of the Company. This concludes the Companies internal complaints procedure.
6. From initial receipt of your complaint until the final viewpoint letter should be no greater than 8 weeks.
7. Warren Powell-Richards are members of the Property Ombudsman Scheme. If you are dissatisfied with the final outcome you can refer your complaint to the Property Ombudsman at Milford House, 43 Milford Street, Salisbury, Wiltshire, SP1 2BP. www.tpos.co.uk You have twelve months to do so.
Last updated at 1:00 AM 01/01/1970 by

Awards won by Warren Powell Richards

Individual Branch Awards

Farnham, GU9

Godalming, GU7

Alton, GU34

Haslemere, GU27

Hindhead, GU26


Alton
78 High Street, Alton GU34 1EN
(648)
Farnham
28b Downing Street, Farnham GU9 7PD
(190)
Godalming
47 High Street, Godalming GU7 1AU
(140)
show all branches (5)
Grayshott
9 The Precinct, Headley Road, Hindhead GU26 6LQ
(220)
Haslemere
32 High Street, Haslemere GU27 2HJ
(117)


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