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    Lauren Poole
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    Emma
Personalised residential property letting and management. Property letting can be complex and time consuming, whether you're a beginner or an experienced landlord with a large portfolio of properties.

15 Padgate Lane
Warrington
Cheshire
WA1 3RS
01925 232000

 
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Properties for rent
Dec 18,2017
Minithumbdown
By: 'Attrocious letting agent'
Dec 18,2017
0 people found
this helpful
One star is too good but their is no 0. They have been my agent for a number of years to my disgust. The outgoing tenant left it so bad it has cost me and extra £1,500 to get it lettable again. So bad I am about to take court action against this firm. they have put the outgoing tenant into another property of theirs.If you use them, you deserve everything you get....
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Comment on agent fees
Fees were average.
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Nov 25,2017
Minithumbdown
By: 'Homeless'
Nov 25,2017
0 people found
this helpful
I would not touch this company if they were the last on earth. My daughter has waited 4 months after paying over £200 for a service she is not getting. The stress of dealing with this company has made her very ill. Still waiting for a date to move in after 1000 excuses and empty promises....
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Comment on agent fees
Fees would be fine if the service offered exhisted.
Was this helpful? Yes
Nov 25,2017
Minithumbdown
By: 'Jennifer-Anne Hunter'
Nov 25,2017
0 people found
this helpful
I am writing this review because I am appalled by the treatment of a very good friend of mine. This company has systematically let her down at every given opportunity and I feel helpless that I cannot do more for her. Warnfield Hewitt are aware that she is currently living in a refuge with her soon to be two year old daughter, after leaving an abusive marriage in July of this year after. She viewed the property in early August and applied for it. Her problems started due to references, which...
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Was this helpful? Yes
Nov 25,2017
Minithumbdown
By: 'Rachael'
Nov 25,2017
0 people found
this helpful
I have spent months applying for this flat. I believe I first applied in August and I'm still without a home for me and my almost two year old daughter. Her birthday is next week and I had hoped to give her her own home before her birthday, close to friends and family. Yesterday I received another message saying I'd have no news about a check in date until at least Monday. My boyfriend had to rush me to a&e with chest pain, shortness of breath. My blood pressure was high and my hea...
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Comment on agent fees
For the service, not worth the money
Was this helpful? Yes
Sep 15,2017
Minithumbup
Emma
Lauren Poole
By: 'Naz'
Sep 15,2017
0 people found
this helpful
Always been cooperative to resolve issues. Being helpful and friendly . Nice to have helpful agents. Nice experience with private propertys agents....
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Comment on agent fees
Good
Was this helpful? Yes
May 31,2017
Minithumbup
Lauren Poole
Emma
By: 'David'
May 31,2017
0 people found
this helpful
To-date, impressive. We've found lauren to be very available for problems discovered at the property, and quick to sort them out for us. This is our first time in the Warrington area. In communicating our needs with Lauren and Emma, we found them to be very approachable and keen to help, unlike other lettings agencies we also sought property through, that we felt to be...well...rather lazy and keen to remain behind their desks....
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Comment on agent fees
Compared with others in the area, we found them to be a lot more simpler to understand and found them to be acceptable.
Was this helpful? Yes
May 16,2017
Minithumbdown
Lauren Poole
Emma
By: 'Emma'
May 16,2017
1 people found
this helpful
Highly disappointed with the customer service from this company, I was left outside a property after travelling a long distance to attend. I waited 15 minutes, in this time I had tried to call the company 5 times, as this was in open hours I was highly unimpressed that the phone was being left to just ring out. When I finally spoke to a member of staff I was greeted very unprofessionally and did not appreciate the lack of urgency that was with the 2 members of staff I spoke to....
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Mar 24,2017
Minithumbup
Lauren Poole
By: 'Supportive and understanding'
Mar 24,2017
0 people found
this helpful
Excellent support and understanding in what could have been a difficult situation. Many thanks for all you are doing to support us !...
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Mar 21,2017
Minithumbdown
Lauren Poole
Emma
By: 'LauraC90'
Mar 21,2017
1 people found
this helpful
Worst letting agent in Warrington!! No one turned up to the viewing. Lauren and Emma were extremely rude. When I eventually viewed the property the bathroom ceiling was covered in mould and the house was filthy and full of furniture, however I was PROMISED these issues would be rectified for when I moved in, on the day I went to collect keys the office was closed when they eventually opened they wouldn't give me keys until 3pm when my original appointment was 9am and I had hired a van and had it...
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Comment on agent fees
rip off.
Was this helpful? Yes
Jan 16,2017
Minithumbup
Lauren Poole
Emma
By: 'Marc Greenfield'
Jan 16,2017
0 people found
this helpful
Communication from Warnfield Hewitt has been brilliant, if ever we've needed their help they've always replied to emails promptly and helped with all our enquiries, friendly helpful staff that are genuinely happy to help....
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Comment on agent fees
Agents fees were reasonable, slightly cheaper than elsewhere we looked.
Was this helpful? Yes
Jan 09,2017
Minithumbdown
By: 'Concerned nieghbour'
Jan 09,2017
0 people found
this helpful
This company manage a property at 42 Sand Street Stalybridge SK15 1UJ, the tenant they rented it to smashed all the downstairs windows back in November 2016, the house has been boarded up ever since. They have made no attempt to repair the damage or secure the property and the tenant has since forced entry to the premises and is still squatting there. I'm sure the property owner will be suitably annoyed when he is informed....
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Was this helpful? Yes
Sep 05,2016
Minithumbup
Lauren Poole
Emma
By: 'Nadya wasik'
Sep 05,2016
0 people found
this helpful
Very friendly staff always happy to assist with anything. Never had any problems in the last 9 years. Great communication....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 23,2016
Minithumbup
Lauren Poole
Emma
By: 'Paul'
Aug 23,2016
0 people found
this helpful
Lauren has been fantastic and very helpful during my time at Lytham close. She always answers the phone and nothing is a problem to her....
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Was this helpful? Yes
Aug 22,2016
Minithumbdown
Emma
Lauren Poole
By: 'Disappointed customer !'
Aug 22,2016
1 people found
this helpful
I can't stress enough about avoiding this company, I applied for a house and they took the money within minutes however said we could move in within a week, 5 weeks down line we still hadn't moved in due to them messing us about, no one turned up for viewings of the house left me sat there hours waiting. They then started to fail to answer the phone or emails I had sent, then they started to be reluctant of giving me my money back so had to take this further with citizens advice! Wasted tons of...
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What agent could do to change your mind?
Moderate
Attached Files
Comment on agent fees
Moderate
Was this helpful? Yes
Aug 17,2016
Minithumbup
Lauren Poole
By: 'Tara'
Aug 17,2016
0 people found
this helpful
In 2011 our son was diagnosed with a condition which resulted in us needing to move home. From the word go Warnfield and their staff have been more than just a letting agents. Anything we've needed they've helped us with, problems we've had they've been more than just supportive. Without Warnfield and their INCREDIBLE staff I really don't know where we would be today. Absolutely incredible staff and fantastic support....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 17,2016
Minithumbup
By: 'Mariam'
Aug 17,2016
0 people found
this helpful
I have been a tenant for over a year now and the staff are lovely, very understanding towards personal circumstances. I have never had any issues and they have always been very pleasant....
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Was this helpful? Yes
Aug 12,2016
Minithumbup
Lauren Poole
By: 'Tom'
Aug 12,2016
0 people found
this helpful
Really good company. I rented a for 12 months, the house was maintaned well. Any repairs needed were carried out with quickly. Agents always easy to contact espicially Lauren who was always very helpful....
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Comment on agent fees
Not expensive.
Was this helpful? Yes
Aug 09,2016
Minithumbup
Lauren Poole
By: 'Matthew'
Aug 09,2016
0 people found
this helpful
Our experience has been a positive one, we have just received the keys and so far the process has been fairly smooth. Lauren has kept us in touch with what is going on at every stage which was really helpful as we were trying to arrange things from overseas. So far so good....
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Comment on agent fees
The fees were higher than I expected but I haven't rented before so my info is purely from online searches.
Was this helpful? Yes
Aug 05,2016
Minithumbup
Lauren Poole
By: 'Julie smith'
Aug 05,2016
0 people found
this helpful
I would recommend Warfield Hewlett to anyone looking for a property they are friendly reliable and always helpful always do there best to help if you have a problem as a Tennant...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 05,2016
Minithumbup
Lauren Poole
By: 'Margaret'
Aug 05,2016
0 people found
this helpful
all staff were more than happy to help me set up this property to rent from scotland,without me having to travel up and down,which made things easier for me,it heped my transition go smoother landlord had a gas engineer install piping for gas cooker,without it i would have had to go buy an electric cooker,very much appreciated when asking for references i got them within the same day,thanks to lauren poole,i have not yet moved out yet,but will do in the next 4 weeks,will update review after i do...
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Comment on agent fees
i did not pay any fees,so that would be a (Good)
Was this helpful? Yes
Aug 05,2016
Minithumbup
Lauren Poole
By: 'Lesley'
Aug 05,2016
0 people found
this helpful
What can I say. This young lady has bent over backwards to support me in my move to the apartment my son and I had taken a lease on. She sorted everything from move in to on-going maintenance. I have also moved on myself and my son remains with Warnfield Hewitt renting the apartment and once again in order to make this happen Lauren and the team could not do enough to help us. Thank you x...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 05,2016
Minithumbup
By: 'Kirsty Taylor'
Aug 05,2016
0 people found
this helpful
Great staff really helpful and are always effective in getting jobs done. When I first became a tenant they made the process really quick and easy and since have always been there to help and solve any problems I have quickly. They are so friendly and welcoming and would not hesitate to recommend them to friends and family....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 01,2016
Minithumbup
Lauren Poole
By: 'stacey morgan'
Aug 01,2016
0 people found
this helpful
Never met such lovely people who treated me like a person instead off a number. Highly recommend anybody to this agency. Helped me all the way during my application and process off a home and now I am very happy with my property and my letting agent. Nothing like other agency who just want your cash and dnt care they really do all they can for you so greatful...
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Comment on agent fees
Good the cheapest I know
Was this helpful? Yes
Jul 22,2016
Minithumbup
Lauren Poole
By: 'Jack'
Jul 22,2016
0 people found
this helpful
Really great service. Great contact, everything clear and fast respond for any enquiry. Would love to deal with them again....
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Comment on agent fees
Excellent
Was this helpful? Yes
Jun 20,2016
Minithumbup
Lauren Poole
By: 'RT'
Jun 20,2016
0 people found
this helpful
Lauren has been helpful and trusty for the entire time she has assisted me whilst being a tenant. Lauren returns calls and emails efficiently and has relates any concerns timely and thoughtfully....
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Was this helpful? Yes
Jun 14,2016
Minithumbup
By: 'Toni Smith'
Jun 14,2016
0 people found
this helpful
My experience with Warnfield Hewitt has been fantastic. When I first approached the agency as a young single female, they instantly put me at ease and walked me through the letting process step by step, nothing was too much trouble. I have rented with Warnfield Hewitt for the past 5 years, I find the company fully supportive and if I had any issues within my property, they were always dealt with in a prompt and timely manner. I would highly recommend Warnfield Hewitt to anybody looking to ren...
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Was this helpful? Yes
Jun 01,2016
Minithumbup
Lauren Poole
By: 'Joanne'
Jun 01,2016
0 people found
this helpful
Found them very helpful and very polite when speaking on the phone to them would highly recommend them especially Lauren who is very good at her job and deals with any issues straight away...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 10,2015
Minithumbdown
Luke Wilkinson
By: 'James'
Nov 10,2015
8 people found
this helpful
Terrible from day one! Three hours late to show me round. Promise after promise for repair work to be done. Never been done! Constant calling= no answer or saying they will call back and never do. Reported them to ombudsman... Hopefully they will do something about this sham of a company. Also been to a solicitor for loss of earnings from running around after them... Ridiculous!...
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Was this helpful? Yes
By: James
Jul 26, 2017
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Yes we can... but how? Phone number? ...
Sep 28,2015
Minithumbdown
Lauren Poole
By: 'emily'
Sep 28,2015
0 people found
this helpful
I rent a property with this company. The good reviews I read on this page, I can only assume come from the company itself! Shocking!! No repairs were ever carried out, I also bought the landlords direct details from land registry, he proved to be no help either. I eventually gave up and moved out as the damp was making me and my child ill along with plenty of other things. Before leaving I paid for a property surveyor to give me a report on the house, as the landlord had offered to sell the ho...
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What agent could do to change your mind?
Maybe fixed the repairs when asked, or possibly just answer the phone once in a while!
Attached Files
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By: Matthew
Dec 31, 2015
View all comments (1)
Hi Emily, I currently rent a property with this company and experiencing similar issues with them. Is it possible for us to communicate privately to discuss the problems with them please? ...
Jun 10,2015
Minithumbup
Lauren Poole
By: 'KeithGreenock'
Jun 10,2015
0 people found
this helpful
I rented a property through Warnfield Hewitt my experiance was total admiration the way the team dealt with any queries I had I found Lauren so professional in her approach from the start of my renting period to the end I would recommend Warnfield Hewitt to both Landlords and people wishing to rent a property in the future...
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