Ward & Partners
4.1/5, 511 reviews
81% recommended
48% sales valuation accuracy
53% sales fee satisfaction
75% lettings valuation accuracy
50% lettings fee satisfaction
Kent and East Sussex's largest and most successful Estate Agency started life in 1921 from an office based in Gillingham, Kent. Since that time we have grown to become the market leaders with a group of 43 Ward & Partners offices plus further offices throughout the South East of England which together form ... show more Kent and East Sussex's largest and most successful Estate Agency started life in 1921 from an office based in Gillingham, Kent. Since that time we have grown to become the market leaders with a group of 43 Ward & Partners offices plus further offices throughout the South East of England which together form the Arun Estate Agencies Group.

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2020 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 48% 53% £110,000 £420,000
Lettings 75% 50% £575 £1,850
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
73 4 56 8 158 20 93 15 35 49
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“I felt that the services that were provided were outstanding. ......”

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Oct 14,2013
Minithumbup
By: 'Sam'
Oct 14,2013
0 people found
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I felt that the services that were provided were outstanding. There was nothing that was 'hidden', which is an experiance that I have had before with other estate agents. The process was very quick but yet top quality. Staff were very helpful and friendly in ...
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“Having previously had my home for sale for nearly a ......”

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Oct 12,2013
Minithumbup
By: 'Ian'
Oct 12,2013
1 people found
this helpful
Having previously had my home for sale for nearly a year with a different agent I had started to become disillusioned with the whole idea- as it seemed the occasional viewing and low offer was all I could expect, however Wards and Partners were recommended ...
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“Jodi has been exceptional in her dealings with my property ......”

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Oct 07,2013
Minithumbup
By: 'Mick'
Oct 07,2013
0 people found
this helpful
Jodi has been exceptional in her dealings with my property sale, up until the point Jodi got involved I felt that things were moving very slow and I was not kept fully informed of the progress, I was getting frustrated why things were not moving ...
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“I have several properties in the Gillingham and Rainham area. ......”

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Oct 07,2013
Minithumbup
By: 'Avi Rosenthal'
Oct 07,2013
0 people found
this helpful
I have several properties in the Gillingham and Rainham area. I use Ward and Partners to find a tenant and setup a tenancy agreement. The reason I am using Ward & Partners Gillingham branch is due to the understanding of my letting requirements, selecting tenants and ...
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“Alex was helpful, prompt and very knowledgable in assisting me ......”

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Oct 07,2013
Minithumbup
By: 'Dave Williams'
Oct 07,2013
0 people found
this helpful
Alex was helpful, prompt and very knowledgable in assisting me with obtaining this property within very short timescales. He kept me informed of progress and assisted in ensuring everything was in order for the transition. I would recommend Ward and Partners based on my experience ...
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“The staff in the Barnehurst branch are welcoming and helpful. ......”

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Oct 07,2013
Minithumbup
By: 'Gavin'
Oct 07,2013
0 people found
this helpful
The staff in the Barnehurst branch are welcoming and helpful. I dealt with Anita and Sam who are both very good. Once our offer was accepted our file was given to a 'Sales Progressor' - Debbie Rowland. Debbie was brilliant. I feel without her involvement ...
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“Alex was great at contacting me about existing properties and ......”

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Oct 06,2013
Minithumbup
By: 'Jamie Hirst'
Oct 06,2013
0 people found
this helpful
Alex was great at contacting me about existing properties and when I found the property I wanted, he was also great about getting me in it as soon as possible. It was my first experience at renting a property and I couldn't have had a ...
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“I actually haven't brought a property as of yet but ......”

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Oct 03,2013
Minithumbup
By: 'angel'
Oct 03,2013
0 people found
this helpful
I actually haven't brought a property as of yet but matt is a very helpful advisor very prompt in returnin phone calls notifing you of. new properties and actually emailing you properties that you would actually be intrangelested in not any rubbish that goes on ...
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“As this was my first time letting out a property, ......”

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Oct 03,2013
Minithumbup
By: 'J Lyons'
Oct 03,2013
0 people found
this helpful
As this was my first time letting out a property, Alex was very helpful in guiding me through the process and making sure I was kept informed at each stage and that everything was completed efficiently....
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“Alex was very helpful from the onset and always available ......”

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Oct 03,2013
Minithumbup
By: 'Alex'
Oct 03,2013
0 people found
this helpful
Alex was very helpful from the onset and always available to answer any questions we had prior to moving into the property. Once in the property, we had a bit of trouble with the front door lock and Alex went out of his way and ...
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“Jodi was a great help keeping the chain moving and ......”

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Oct 02,2013
Minithumbup
By: 'Tom Terry'
Oct 02,2013
0 people found
this helpful
Jodi was a great help keeping the chain moving and always with a smile in her voice. It has been a pleasure dealing with Jodi, Jodi is a credit to your company. Thank you for all your help Jodi....
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“Alex was extremely helpful when stating the process of lettin ......”

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Oct 02,2013
Minithumbup
By: 'Laura sibanda'
Oct 02,2013
0 people found
this helpful
Alex was extremely helpful when stating the process of lettin the property. He kept us informed at all times with the updates . He was also in contact via email. When moving into the property a week or so later we had an issue and Alex ...
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“Thank goodness for Julia ' although she acted completely for ......”

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Oct 02,2013
Minithumbup
By: 'Laura'
Oct 02,2013
2 people found
this helpful
Thank goodness for Julia ' although she acted completely for the seller as expected' she understood and helped me all the way through the buying process' and not once did she make me feel like I was being a pain ( I know I can be! :) ) ...
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“Although it took a bit longer than hoped to find ......”

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Oct 02,2013
Minithumbup
By: 'Tom Tennant'
Oct 02,2013
0 people found
this helpful
Although it took a bit longer than hoped to find a buyer, I am overall happy with the service. I did have some concerns as to why the deal took so long to exchange, but Demi Crick was very good at finding out as much ...
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“John has followed up and acted on all my requests ......”

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Oct 01,2013
Minithumbup
By: 'Mrs o'callaghan'
Oct 01,2013
1 people found
this helpful
John has followed up and acted on all my requests and suggestions to move the sale forward. He was sensitive to my particular requirements and restrictions regarding the purchase. I felt he was genuinely working in my best interests. I would recommend wards Eynsford for ...
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“Just want to say thank you very much for your ......”

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Oct 01,2013
Minithumbup
By: 'LV'
Oct 01,2013
0 people found
this helpful
Just want to say thank you very much for your patience, tact and professionalism . It was a little bit stressful for me to buy my first home in the UK. You were very helpful and pleasant. Highly recommend you for all buyers! Thank you again!...
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“Kevin has been a breath of fresh air..he has ......”

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Sep 30,2013
Minithumbup
By: 'Maid of Maidstone'
Sep 30,2013
0 people found
this helpful
Kevin has been a breath of fresh air..he has been friendly,enthusiastic,helpful and professional.We dealt with other estate agents before Ward & Co and were appalled with their service...mostly indifferent ,unhelpful and certainly not friendly.Kevin kept us up to date with ...
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“CarmelHas given us fantastic customer service listening to what we ......”

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Sep 30,2013
Minithumbup
By: 'James & Dannii'
Sep 30,2013
0 people found
this helpful
Carmel Has given us fantastic customer service listening to what we want and also made an effort to understand our drivers for moving. Armed with this she then promptly suggested 3 other properties for us. Although they weren't quite right we loved her proactive and enthusiastic ...
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“We'd been in the market for a few weks with ......”

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Sep 27,2013
Minithumbup
By: 'Stuart&Magda'
Sep 27,2013
3 people found
this helpful
We'd been in the market for a few weks with no success - all apartments seemingly missing that little touch or detail. Alex initially showed us one apartment, then immediately gained short-notice access to a second one in the same night and then, having had ...
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By: Ward and Partners
Sep 28, 2013
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Hello Stuart & Magda, Thank you for your review. It is always pleasing to hear when one of the team exceed a customers expectations. We hope you enjoy your new home. Kind Regards Matthew Pattenden MARLA Lettings Manager ...

“We purchased a property about two years ago. Kris managed ......”

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Sep 25,2013
Minithumbup
By: 'Cheryl & Joe'
Sep 25,2013
0 people found
this helpful
We purchased a property about two years ago. Kris managed the sale from start to finish. We were kept up to date throughout the sale, everything went very well and very quickly. Kris couldn't do enough to help us and we couldn't have asked for ...
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Was this helpful? Yes
By: Jason Bunning
Sep 26, 2013
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Dear Cheryl and Joe, Thanks so much for these lovely comments. The team at Dover are passionate about helping our customers and I am glad you have appreciated all their efforts. Buying a new home should be an exciting experience and I am glad we could be of service. Thanks again, Jason Bunning, Group Partner. ...

“Extremely professional and really know their rental market in the ......”

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Sep 24,2013
Minithumbup
By: 'Sarah'
Sep 24,2013
0 people found
this helpful
Extremely professional and really know their rental market in the Whitstable/Herne Bay area. I liked the open house approach in terms potential tenants viewing my property. As a new landlord they gave good advice and I feel that my property is in good hands....
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“Jodi was excellent from the start of the purchase procedure. ......”

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Sep 23,2013
Minithumbup
By: 'Jodi Wyncoll'
Sep 23,2013
0 people found
this helpful
Jodi was excellent from the start of the purchase procedure. She was very efficient, kept us advised of what was occurring. Liaised with her client and myself and offered every assistance where she possibly could. She was fully aware of what was occurring throughout the ...
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“From the moment i viewed the property with Victoira i ......”

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Sep 22,2013
Minithumbup
By: 'Sue harrison-smith'
Sep 22,2013
0 people found
this helpful
From the moment i viewed the property with Victoira i fell in love with it. I put in offer gladly it was accepted. Then it was all systems go i mainly corresponded with Jodie as she is the sales negotiaterM As i had not before ...
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By: Jason Bunning
Sep 26, 2013
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Dear Sue, Thanks for taking the time to add some lovely comments about Victoria and Jodi. They both work really hard to help our customers through the buying and selling process in as stress free way as possible. I really appreciate your kind words and will make sure I pass on my thanks to them as well. Kind regards, Jason Bunning, Group Partner ...

“Clare guided me throughout the process of locating a suitable ......”

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Sep 21,2013
Minithumbup
By: 'Mark'
Sep 21,2013
1 people found
this helpful
Clare guided me throughout the process of locating a suitable investment property and in finding a tenant, efficiently and honestly. Clare has been incredibly accurate and knowledgable in all her advice and has demonstrated a level of competence that I have yet to experience anywhere ...
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“I was very pleased with the way Cathy dealt with ......”

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Sep 20,2013
Minithumbup
By: 'Bridget Baker'
Sep 20,2013
1 people found
this helpful
I was very pleased with the way Cathy dealt with my sale. She was both professional but also very friendly, answering any queries honestly. There were times when she kept me sane and made me laugh. I would recommend her to anyone thinking of selling ...
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By: GT
Sep 26, 2013
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Bridget Thank you for your feedback on our Tenterden office and the service you received from Cathy. She always strives to make the moving experience pleasurable and i am pleased that she kept you sane throughout the process. I will certainly pass on your comments to her and the rest of the team. Many thanks for your custom . Kind regards, Garen Taylor, Group Partner ...

“Professional marketing and decent photos made a big difference compared ......”

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Sep 20,2013
Minithumbup
By: 'Mark'
Sep 20,2013
4 people found
this helpful
Professional marketing and decent photos made a big difference compared to other agents. Whereas some agents merely describe the property and then add terrible photos, Wards marketing material explained why you might actually want to buy the property. Using a proper photographer also made all ...
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By: GT
Sep 20, 2013
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Mark. Thank you for taking the time to comment on the service you received from our Ashford office. It is always extremely pleasing to hear great feedback from clients, particularly with reference to our professional and courteous approach. I sincerely hope we can be of service to you in the future. Kind regards Garen Taylor, Group Partner ...

“March this year 2013 we were looking for a property in ......”

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Sep 19,2013
Minithumbup
By: 'Peter & Jean Young'
Sep 19,2013
1 people found
this helpful
March this year 2013 we were looking for a property in Eynsford as it was time for us to move to a quite village and retire. We telephoned Ward & Partners Eynsford branch and spoke to a gentleman in the office (who we now know as Jonathan ...
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By: GT
Sep 23, 2013
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Mr and Mrs Young Thank you for your detailed response concerning the service you received from our Eynsford branch. John Cameron is always very passionate about the job and will be very grateful for your kind comments. Ward and Partners are always striving to help our customers achieve there dream move and it sounds like you have found your perfect home. I wish you all the best. Kind regards, Garen Taylor, Group Partner ...

“Very pleasant to deal with, very reassuring (as letting your ......”

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Sep 19,2013
Minithumbup
By: 'Lisa'
Sep 19,2013
0 people found
this helpful
Very pleasant to deal with, very reassuring (as letting your property can be a very stressful process!) Very friendly and approachable - doesn't treat you like "just another customer/client", but professional at the same time; Deals with any queries and concerns promptly; deals with ...
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“Agent Miss E. Summers was extremely helpful and responded efficiently ......”

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Sep 18,2013
Minithumbup
By: 'Dan Chapman'
Sep 18,2013
0 people found
this helpful
Agent Miss E. Summers was extremely helpful and responded efficiently to all correspondence re my property via phone or email. Estelle was proactive in chasing up the Land lady regarding furniture and inventory issues. In branch, Estelle was very welcoming yet professional and understanding of ...
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“Clare was very open, and she negotiated extremely well. I ......”

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Sep 17,2013
Minithumbup
By: 'Colin Urquhart'
Sep 17,2013
2 people found
this helpful
Clare was very open, and she negotiated extremely well. I found her attitude and professionalism second to none, and she did what she promised and found me an excellent tenant in a short space of time. Real value for money. 37/40...
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By: Clare
Oct 01, 2013
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Dear Colin, Thank you for taking the time to leave a review. We look forward to working with you again in the future. Clare Sheffield Letting Manager ...
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