Ward & Partners
4.2/5, 504 reviews
81% recommended
42% sales valuation accuracy
46% sales fee satisfaction
67% lettings valuation accuracy
50% lettings fee satisfaction
Kent and East Sussex's largest and most successful Estate Agency started life in 1921 from an office based in Gillingham, Kent. Since that time we have grown to become the market leaders with a group of 43 Ward & Partners offices plus further offices throughout the South East of England which together form ... show more Kent and East Sussex's largest and most successful Estate Agency started life in 1921 from an office based in Gillingham, Kent. Since that time we have grown to become the market leaders with a group of 43 Ward & Partners offices plus further offices throughout the South East of England which together form the Arun Estate Agencies Group.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 42% 46% £110,000 £420,000
Lettings 67% 50% £575 £1,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
72 4 56 7 155 20 92 15 35 48
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“I actually haven't brought a property as of yet but ......”

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Oct 03,2013
Minithumbup
By: 'angel'
Oct 03,2013
0 people found
this helpful
I actually haven't brought a property as of yet but matt is a very helpful advisor very prompt in returnin phone calls notifing you of. new properties and actually emailing you properties that you would actually be intrangelested in not any rubbish that goes on ...
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“As this was my first time letting out a property, ......”

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Oct 03,2013
Minithumbup
By: 'J Lyons'
Oct 03,2013
0 people found
this helpful
As this was my first time letting out a property, Alex was very helpful in guiding me through the process and making sure I was kept informed at each stage and that everything was completed efficiently....
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“Alex was very helpful from the onset and always available ......”

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Oct 03,2013
Minithumbup
By: 'Alex'
Oct 03,2013
0 people found
this helpful
Alex was very helpful from the onset and always available to answer any questions we had prior to moving into the property. Once in the property, we had a bit of trouble with the front door lock and Alex went out of his way and ...
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“Jodi was a great help keeping the chain moving and ......”

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Oct 02,2013
Minithumbup
By: 'Tom Terry'
Oct 02,2013
0 people found
this helpful
Jodi was a great help keeping the chain moving and always with a smile in her voice. It has been a pleasure dealing with Jodi, Jodi is a credit to your company. Thank you for all your help Jodi....
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“Alex was extremely helpful when stating the process of lettin ......”

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Oct 02,2013
Minithumbup
By: 'Laura sibanda'
Oct 02,2013
0 people found
this helpful
Alex was extremely helpful when stating the process of lettin the property. He kept us informed at all times with the updates . He was also in contact via email. When moving into the property a week or so later we had an issue and Alex ...
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“Thank goodness for Julia ' although she acted completely for ......”

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Oct 02,2013
Minithumbup
By: 'Laura'
Oct 02,2013
2 people found
this helpful
Thank goodness for Julia ' although she acted completely for the seller as expected' she understood and helped me all the way through the buying process' and not once did she make me feel like I was being a pain ( I know I can be! :) ) ...
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“Although it took a bit longer than hoped to find ......”

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Oct 02,2013
Minithumbup
By: 'Tom Tennant'
Oct 02,2013
0 people found
this helpful
Although it took a bit longer than hoped to find a buyer, I am overall happy with the service. I did have some concerns as to why the deal took so long to exchange, but Demi Crick was very good at finding out as much ...
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“John has followed up and acted on all my requests ......”

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Oct 01,2013
Minithumbup
By: 'Mrs o'callaghan'
Oct 01,2013
1 people found
this helpful
John has followed up and acted on all my requests and suggestions to move the sale forward. He was sensitive to my particular requirements and restrictions regarding the purchase. I felt he was genuinely working in my best interests. I would recommend wards Eynsford for ...
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“Just want to say thank you very much for your ......”

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Oct 01,2013
Minithumbup
By: 'LV'
Oct 01,2013
0 people found
this helpful
Just want to say thank you very much for your patience, tact and professionalism . It was a little bit stressful for me to buy my first home in the UK. You were very helpful and pleasant. Highly recommend you for all buyers! Thank you again!...
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“Kevin has been a breath of fresh air..he has ......”

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Sep 30,2013
Minithumbup
By: 'Maid of Maidstone'
Sep 30,2013
0 people found
this helpful
Kevin has been a breath of fresh air..he has been friendly,enthusiastic,helpful and professional.We dealt with other estate agents before Ward & Co and were appalled with their service...mostly indifferent ,unhelpful and certainly not friendly.Kevin kept us up to date with ...
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“CarmelHas given us fantastic customer service listening to what we ......”

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Sep 30,2013
Minithumbup
By: 'James & Dannii'
Sep 30,2013
0 people found
this helpful
Carmel Has given us fantastic customer service listening to what we want and also made an effort to understand our drivers for moving. Armed with this she then promptly suggested 3 other properties for us. Although they weren't quite right we loved her proactive and enthusiastic ...
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“We'd been in the market for a few weks with ......”

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Sep 27,2013
Minithumbup
By: 'Stuart&Magda'
Sep 27,2013
3 people found
this helpful
We'd been in the market for a few weks with no success - all apartments seemingly missing that little touch or detail. Alex initially showed us one apartment, then immediately gained short-notice access to a second one in the same night and then, having had ...
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By: Ward and Partners
Sep 28, 2013
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Hello Stuart & Magda, Thank you for your review. It is always pleasing to hear when one of the team exceed a customers expectations. We hope you enjoy your new home. Kind Regards Matthew Pattenden MARLA Lettings Manager ...

“We purchased a property about two years ago. Kris managed ......”

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Sep 25,2013
Minithumbup
By: 'Cheryl & Joe'
Sep 25,2013
0 people found
this helpful
We purchased a property about two years ago. Kris managed the sale from start to finish. We were kept up to date throughout the sale, everything went very well and very quickly. Kris couldn't do enough to help us and we couldn't have asked for ...
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By: Jason Bunning
Sep 26, 2013
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Dear Cheryl and Joe, Thanks so much for these lovely comments. The team at Dover are passionate about helping our customers and I am glad you have appreciated all their efforts. Buying a new home should be an exciting experience and I am glad we could be of service. Thanks again, Jason Bunning, Group Partner. ...

“Extremely professional and really know their rental market in the ......”

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Sep 24,2013
Minithumbup
By: 'Sarah'
Sep 24,2013
0 people found
this helpful
Extremely professional and really know their rental market in the Whitstable/Herne Bay area. I liked the open house approach in terms potential tenants viewing my property. As a new landlord they gave good advice and I feel that my property is in good hands....
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“Jodi was excellent from the start of the purchase procedure. ......”

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Sep 23,2013
Minithumbup
By: 'Jodi Wyncoll'
Sep 23,2013
0 people found
this helpful
Jodi was excellent from the start of the purchase procedure. She was very efficient, kept us advised of what was occurring. Liaised with her client and myself and offered every assistance where she possibly could. She was fully aware of what was occurring throughout the ...
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“From the moment i viewed the property with Victoira i ......”

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Sep 22,2013
Minithumbup
By: 'Sue harrison-smith'
Sep 22,2013
0 people found
this helpful
From the moment i viewed the property with Victoira i fell in love with it. I put in offer gladly it was accepted. Then it was all systems go i mainly corresponded with Jodie as she is the sales negotiaterM As i had not before ...
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By: Jason Bunning
Sep 26, 2013
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Dear Sue, Thanks for taking the time to add some lovely comments about Victoria and Jodi. They both work really hard to help our customers through the buying and selling process in as stress free way as possible. I really appreciate your kind words and will make sure I pass on my thanks to them as well. Kind regards, Jason Bunning, Group Partner ...

“Clare guided me throughout the process of locating a suitable ......”

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Sep 21,2013
Minithumbup
By: 'Mark'
Sep 21,2013
1 people found
this helpful
Clare guided me throughout the process of locating a suitable investment property and in finding a tenant, efficiently and honestly. Clare has been incredibly accurate and knowledgable in all her advice and has demonstrated a level of competence that I have yet to experience anywhere ...
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“I was very pleased with the way Cathy dealt with ......”

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Sep 20,2013
Minithumbup
By: 'Bridget Baker'
Sep 20,2013
1 people found
this helpful
I was very pleased with the way Cathy dealt with my sale. She was both professional but also very friendly, answering any queries honestly. There were times when she kept me sane and made me laugh. I would recommend her to anyone thinking of selling ...
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By: GT
Sep 26, 2013
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Bridget Thank you for your feedback on our Tenterden office and the service you received from Cathy. She always strives to make the moving experience pleasurable and i am pleased that she kept you sane throughout the process. I will certainly pass on your comments to her and the rest of the team. Many thanks for your custom . Kind regards, Garen Taylor, Group Partner ...

“Professional marketing and decent photos made a big difference compared ......”

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Sep 20,2013
Minithumbup
By: 'Mark'
Sep 20,2013
4 people found
this helpful
Professional marketing and decent photos made a big difference compared to other agents. Whereas some agents merely describe the property and then add terrible photos, Wards marketing material explained why you might actually want to buy the property. Using a proper photographer also made all ...
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By: GT
Sep 20, 2013
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Mark. Thank you for taking the time to comment on the service you received from our Ashford office. It is always extremely pleasing to hear great feedback from clients, particularly with reference to our professional and courteous approach. I sincerely hope we can be of service to you in the future. Kind regards Garen Taylor, Group Partner ...

“March this year 2013 we were looking for a property in ......”

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Sep 19,2013
Minithumbup
By: 'Peter & Jean Young'
Sep 19,2013
1 people found
this helpful
March this year 2013 we were looking for a property in Eynsford as it was time for us to move to a quite village and retire. We telephoned Ward & Partners Eynsford branch and spoke to a gentleman in the office (who we now know as Jonathan ...
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By: GT
Sep 23, 2013
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Mr and Mrs Young Thank you for your detailed response concerning the service you received from our Eynsford branch. John Cameron is always very passionate about the job and will be very grateful for your kind comments. Ward and Partners are always striving to help our customers achieve there dream move and it sounds like you have found your perfect home. I wish you all the best. Kind regards, Garen Taylor, Group Partner ...

“Very pleasant to deal with, very reassuring (as letting your ......”

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Sep 19,2013
Minithumbup
By: 'Lisa'
Sep 19,2013
0 people found
this helpful
Very pleasant to deal with, very reassuring (as letting your property can be a very stressful process!) Very friendly and approachable - doesn't treat you like "just another customer/client", but professional at the same time; Deals with any queries and concerns promptly; deals with ...
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“Agent Miss E. Summers was extremely helpful and responded efficiently ......”

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Sep 18,2013
Minithumbup
By: 'Dan Chapman'
Sep 18,2013
0 people found
this helpful
Agent Miss E. Summers was extremely helpful and responded efficiently to all correspondence re my property via phone or email. Estelle was proactive in chasing up the Land lady regarding furniture and inventory issues. In branch, Estelle was very welcoming yet professional and understanding of ...
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“Clare was very open, and she negotiated extremely well. I ......”

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Sep 17,2013
Minithumbup
By: 'Colin Urquhart'
Sep 17,2013
2 people found
this helpful
Clare was very open, and she negotiated extremely well. I found her attitude and professionalism second to none, and she did what she promised and found me an excellent tenant in a short space of time. Real value for money. 37/40...
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By: Clare
Oct 01, 2013
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Dear Colin, Thank you for taking the time to leave a review. We look forward to working with you again in the future. Clare Sheffield Letting Manager ...

“It is a Selling Agents job to look after the ......”

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Sep 16,2013
Minithumbup
By: 'jackie & Chris Richards'
Sep 16,2013
1 people found
this helpful
It is a Selling Agents job to look after the seller but Kai acted as a straight forward and honest go-between such that we felt very comfortable during our negotiations about the purchase - Lousie was very diligent in following up the sale process and ...
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By: Garen taylor
Oct 01, 2013
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Dear Mr and Mrs Richards Thank you for comments about the team at our Tonbridge office, particularly about Kai and Louise. We do like to make our clients feel at ease with the service we provide and i extremely pleased to hear that all went well for you. I wish you the best of luck in your new home. Kind regards, Garenn Taylor, Group Partner ...

“We would like to express our thanks to Deana who ......”

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Sep 16,2013
Minithumbup
By: 'Mark & Jayne'
Sep 16,2013
1 people found
this helpful
We would like to express our thanks to Deana who was an absolute brick during the purchase of our new home. Without her determination I'm sure the chain would have broken. We are delighted with the service both Deana and her colleagues gave us throughout. ...
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By: Sam Dalton
Sep 19, 2013
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Dear Mark & Jayne, thank you for your great feedback regarding Deana, she will be delighted to hear she was such a help. Thank you for being excellent purchasers and working to such a speedy deadline to keep the chain together, our seller was so pleased. Congratulations on your exchange and we look forward to seeing you Friday to hand you the keys to your new home. Kind regards Sam Dalton, Group Partner, Ward & Partners ...

“Kai understood exactly what sort of property we were looking ......”

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Sep 15,2013
Minithumbup
By: 'Mark'
Sep 15,2013
0 people found
this helpful
Kai understood exactly what sort of property we were looking for and gave us early warning that the property we bought was coming onto the market. Kai's colleagues Neill and Gary brought the sale to a a rapid conclusion and Louise effectively managed the post-sale ...
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By: Garen Taylor
Oct 01, 2013
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Dear Mark Your comments about our Tonbridge office are really appreciated. Kai, Gary, Neil and Louise all work very hard and will be pleased to know that you were extremely happy with the service they provided. I will make sure your comments are passed on to them.Thank you very much for choosing Ward and Partners. Kind regards, Garen Taylor, Group Partner ...

“We found Ward and Partners to be highly efficient and ......”

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Sep 15,2013
Minithumbup
By: 'Sarah'
Sep 15,2013
0 people found
this helpful
We found Ward and Partners to be highly efficient and our property sold for asking price within 2 weeks of first being advertised. The whole process was very smooth and we were kept informed throughout. We also used Wards recommended Solicitors and they too ensured a ...
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By: Garen Taylor
Oct 01, 2013
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Dear Sarah Thank you for your kind comments about our Tonbridge office. Selling at the asking price within 2 weeks is a great result and i am glad to see that you took advantage of using our conveyancing service which certainly helps the whole process run smoothly. We are very proud of our marketing and your story is an excellent example of how our professional photography helped to achieve maximum interest and ultimately the best price for you home . I wish the best of luck in your move. Kind ...

“Ward & Partners provided me with an excellent service, keeping me ......”

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Sep 15,2013
Minithumbup
By: 'FAS'
Sep 15,2013
0 people found
this helpful
Ward & Partners provided me with an excellent service, keeping me updated with developments throughout the purchase of my first home. They also went above and beyond to make sure that the sale was completed successfully and as quickly as possible. It was a very efficient ...
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By: GT
Sep 26, 2013
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FAS Your comments made about our Staplehurst office are greatly appreciated. We sincerely like to look after our customers and Charlie will be very pleased to hear that you were extremely pleased with the service you received . I wish you the best of luck in your new home . Kind regards, Garen Taylor, Group Partner. ...

“From start to finish this was an impressive service. As ......”

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Sep 15,2013
Minithumbup
By: 'Tamsin Leigh'
Sep 15,2013
0 people found
this helpful
From start to finish this was an impressive service. As a first time buyer, buying a relatively low priced property, some places make you feel you are lower in the attention ratings. Not Wards. And from the first viewing it was clear Kai had done ...
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By: Garen Taylor
Oct 01, 2013
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Dear Tamsin Thank you very much for your feedback on the service you recieved from our Tonbridge office. Every customer is important to us, whatever their budget and i am glad to hear that Kai really looked after you and helped you through the process. He is extremely knowledgeable. Louise always works hard behind the scenes to make the experience as stress free as possible and it sounds like she achieved just that. Thank you for choosing Ward and Partners. I wish you the best of luck in your ...

“David and Chris at the Ramsgate Branch found us a ......”

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Sep 15,2013
Minithumbup
By: 'Happy Customer'
Sep 15,2013
1 people found
this helpful
David and Chris at the Ramsgate Branch found us a good tenant very quickly and achieved the rental we were looking for, they were very polite, understanding and professional at all times, we would definitely recommend them and Ward and Partners to our friends, thank ...
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