Ward & Partners
4.1/5, 508 reviews
81% recommended
44% sales valuation accuracy
48% sales fee satisfaction
75% lettings valuation accuracy
50% lettings fee satisfaction
Kent and East Sussex's largest and most successful Estate Agency started life in 1921 from an office based in Gillingham, Kent. Since that time we have grown to become the market leaders with a group of 43 Ward & Partners offices plus further offices throughout the South East of England which together form ... show more Kent and East Sussex's largest and most successful Estate Agency started life in 1921 from an office based in Gillingham, Kent. Since that time we have grown to become the market leaders with a group of 43 Ward & Partners offices plus further offices throughout the South East of England which together form the Arun Estate Agencies Group.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 44% 48% £110,000 £420,000
Lettings 75% 50% £575 £1,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
73 4 56 8 156 20 92 15 35 49
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

No Properties

“A big thank you to Mark and Matt of Ward ......”

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Dec 07,2011
Minithumbup
By: 'David Hunt'
Dec 07,2011
20 people found
this helpful
A big thank you to Mark and Matt of Ward and Partners in the Dartford office. Very professional and excellant service in difficult market conditions at the moment, help sell my parents property quickly and with no complications....
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“I had to deal with a brusque and arrogant agent ......”

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Nov 26,2011
Minithumbdown
By: 'Allison'
Nov 26,2011
7 people found
this helpful
I had to deal with a brusque and arrogant agent whose attitude would have made a time share salesman seem friendly, caring and professional. Did not register with this agent and specifically instructed them not to send text or email messages yet still was bombarded ...
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What agent could do to change your mind?
Could be friendly to customers, not speak down to them, listen to their needs and respond to their instructions.
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“Please could I just say a great big thank you ......”

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Nov 24,2011
Minithumbup
By: 'JalsaG'
Nov 24,2011
15 people found
this helpful
Please could I just say a great big thank you to Graham and his team at Ward & Partners in Herne Bay. My first time selling a property was made so much easier by your guidance and enthusiasm. I was recommended to use Ward & Partners by ...
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“I have read some pretty bad reviews on Ward and ......”

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Nov 17,2011
Minithumbup
By: 'Clint'
Nov 17,2011
12 people found
this helpful
I have read some pretty bad reviews on Ward and Partners which surprises me. I've dealt with the Ramsgate Branch solely but through my work in consumer rights I have reviewed the performance of several lettings offices in KENT and not just Arun estates. As ...
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By: Clint
Jul 29, 2012
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Very informative!!!!!!!!! In this scenario the landlord decided not to go with the original agent who let the property previously, as they were unhappy with the service. The fixed term had ended, the tenant was moving out and the landlord didn't want to remarket with the original agent and the reasons for this are as follows. The landlords stated they were unhappy that the agent had put through three applications all of which failed to meet the referencing criteria, the landlord stated tha ...

“I WOULD ADVISE YOU NOT TO USE WARDS UNDER ANY ......”

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Oct 11,2011
Minithumbdown
By: 'Ali'
Oct 11,2011
4 people found
this helpful
I WOULD ADVISE YOU NOT TO USE WARDS UNDER ANY CIRCUMSTANCES, NO MATTER HOW DESPERATE YOU ARE, TRUST ME IT IS NOT WORTH THE HASSLE!!! I originally bought my house through Wards in Canterbury, and I had no problems at all. So two years after ...
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What agent could do to change your mind?
Nothing could or would change my mind.
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By: Clint
Nov 17, 2011
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I have read some pretty bad reviews on Ward and Partners which surprises me. I’ve dealt with the Ramsgate Branch solely but through my work in consumer rights I have reviewed the performance of several lettings offices in KENT and not just Arun estates. As well as several mystery shops My experience with the agent has been pretty good in comparison to several others. Not only did I sell my House through W+P I also Brought one through them as they dealt with me so efficiently first time ...

“In a word - dreadful. Bought a house through them ......”

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Oct 01,2011
Minithumbdown
By: 'DazCM'
Oct 01,2011
4 people found
this helpful
In a word - dreadful. Bought a house through them and they seemed quite efficient up to the point when my offer was accepted. Then it all goes downhill - they only have one person progressing sales across 3 branches, who seems to spend half her ...
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“We are currently looking to purchase a property and found ......”

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Sep 29,2011
Minithumbdown
By: 'No calls back'
Sep 29,2011
2 people found
this helpful
We are currently looking to purchase a property and found a house in Hythe for sale. We called Ward and partners and a girl told us about a second house for sale we may like. She promised to call us back with viewings. She had ...
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What agent could do to change your mind?
Arranged the viewings and called back.
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“They SOLD my house in two weeks from more money ......”

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Sep 14,2011
Minithumbup
By: 'Anthony'
Sep 14,2011
8 people found
this helpful
They SOLD my house in two weeks from more money than other agents quoted! Giles the manager was brilliant, I would use them again without thinking!!! Would recommend them....
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“this is the worst agent i have ever used.they ......”

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Sep 01,2011
Minithumbdown
By: '2020'
Sep 01,2011
5 people found
this helpful
this is the worst agent i have ever used.they really can talk some crap.wasted 20 weeks with these.they are not worthy of me righting any more...
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What agent could do to change your mind?
there job
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By: Twentetwente
Nov 17, 2011
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better than RIGHTING crap LMAO ...

“Absolutely diabolical service from a Maidstone branch. I had been ......”

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Aug 16,2011
Minithumbdown
By: 'cnm2'
Aug 16,2011
6 people found
this helpful
Absolutely diabolical service from a Maidstone branch. I had been in contact with two agents, called Kevin and David. I was informed by David (who had spoken with the vendors) that my original offer on a property I was so very keen on purchasing had ...
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By: Michele
Aug 14, 2012
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If you put yourselves in the shoes of the owner of the house, if someone has an offer accepted on a property and then immediately comes back with another offer of £2,000 less would you sell your property to them? How long until they again reduce their offer later on down the line? Sounds to me like another buyer who thinks they are gold dust and that everyone should bow down to their demands. I would see that ward and partners was acting for the owner of the home and trying to get the b ...

“What can we say - we were selling my Aunts ......”

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Aug 08,2011
Minithumbdown
By: 'JIT'
Aug 08,2011
8 people found
this helpful
What can we say - we were selling my Aunts house to move her closer to us. Ward and Partners insisted on their solicitors there was no option they said, oh and they prefer their fees on exchange not completion. They came up with 'buyers' ...
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“The worst ever agency, a so called Paul is very ......”

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Jul 21,2011
Minithumbdown
By: 'Steve'
Jul 21,2011
6 people found
this helpful
The worst ever agency, a so called Paul is very rude , ignorant, no manner. Try to buy few properties as to invest , never called back, asked and silly and rude question. Very soon he will be jobless as the market is getting cold and Ward & ...
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By: JB/WardandPartners
Aug 07, 2012
View all comments (1)
I am sorry to hear these comments. as Group Partner responsible for this area I would ask you to contact me at: jason.bunning@wardandpartners.co.uk with contact deatails in order for me to investigate this matter in detail. Many thanks. ...

“totally uninterested, asked to view 2 properties, no return phone call, ......”

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Jul 21,2011
Minithumbdown
By: 'dave'
Jul 21,2011
5 people found
this helpful
totally uninterested, asked to view 2 properties, no return phone call, an email arrived asking me what i wanted again. avoid using them...
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“stretch the photos beyond recognition (has anyone taken this to ......”

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Jun 29,2011
Minithumbdown
By: 'notgoingwithwards'
Jun 29,2011
6 people found
this helpful
stretch the photos beyond recognition (has anyone taken this to trading standards yet?) , send properties outside of area advised we wished to buy from. Addressed post to the wrong locality (you would have thought an estate agent gets your address right). Don\'t forward details ...
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“Twenty weeks of my life down the pan, waiting for ......”

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Jun 09,2011
Minithumbdown
By: 'Phil.'
Jun 09,2011
3 people found
this helpful
Twenty weeks of my life down the pan, waiting for them to do their job properly, no chance! Even one of their sales people who accompanied the last person to view my property, was astonished. They had been unable to sell my property. Nothing but ...
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“Terrrible agency stay away, very lazy, never show any house, ......”

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Jun 03,2011
Minithumbdown
By: 'Miki'
Jun 03,2011
3 people found
this helpful
Terrrible agency stay away, very lazy, never show any house, i heard also from professional people their reputation is awful. P agent is very RUDE, ignorant at least! I hope they close down soon as the market is so slow now!.....
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“Absolutely useless. They kept us in a bidding war. Avoid ......”

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May 05,2011
Minithumbdown
By: 'anon'
May 05,2011
8 people found
this helpful
Absolutely useless. They kept us in a bidding war. Avoid like the plague....
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By: Mark
Apr 05, 2012
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A bidding war?! Far from being a problem that sounds like something I would want if I was a seller.. ...

“Requested to view a property today Monday. They can not ......”

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Mar 14,2011
Minithumbup
By: 'fedupbuyer'
Mar 14,2011
3 people found
this helpful
Requested to view a property today Monday. They can not do anything till Friday or Saturday, property empty and they have the keys, glad I did not sell my property with them....
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“Lazy and rude. If you want an agent who will ......”

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Mar 11,2011
Minithumbdown
By: 'Unhappy Seller'
Mar 11,2011
4 people found
this helpful
Lazy and rude. If you want an agent who will help in a chain to move the selling and buying process along, then go somewhere else. Once Wards have a buyer, they will sit back and let everybody else do the work whilst they watch ...
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By: Terri
May 17, 2011
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Agree totally with this review. They don't stick to their side of the agreement and let everyone else do the work for them and then charge astronomical fees for doing nothing. Never ever use them. ...

“Very rude and pushy. Viewed a property in Tonbridge and ......”

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Jan 13,2011
Minithumbdown
By: 'Raging'
Jan 13,2011
3 people found
this helpful
Very rude and pushy. Viewed a property in Tonbridge and had only been in the door a matter minutes before the agent told us we had to offer this much and by Monday (viewed on sat) cos the house was under offer already. Found out ...
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“One word: incompetent. ...”

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Oct 07,2010
Minithumbdown
By: 'jjl'
Oct 07,2010
2 people found
this helpful
One word: incompetent. ...
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“Very very good. Would recomend them to my freinds. We ......”

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Sep 21,2010
Minithumbup
By: 'pet/luc'
Sep 21,2010
7 people found
this helpful
Very very good. Would recomend them to my freinds. We have had plenty of buyers through the door....
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“Have been househunting recently. I have found Ward and Partners ......”

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Aug 17,2010
Minithumbup
By: 'trying2010'
Aug 17,2010
2 people found
this helpful
Have been househunting recently. I have found Ward and Partners to be incredibly pushy. They would ring up asking me on the spot questions about what other properties I was looking at and who they were with!?? When we put in offers on properties they ...
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“We are about to give up buying a house that's ......”

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Jun 26,2010
Minithumbdown
By: 'Kat'
Jun 26,2010
5 people found
this helpful
We are about to give up buying a house that's for sale with Wards. We were supposed to exchange contracts last week, but Wards have caused us to lose our buyer. They didn't tell us the whole story at the start of our purchase, which ...
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“Tonbridge branch. Have found them to be absolutely useless. They ......”

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Apr 28,2009
Minithumbdown
By: 'superme'
Apr 28,2009
4 people found
this helpful
Tonbridge branch. Have found them to be absolutely useless. They never call back on time, and twice they have taken the best part of a week to pass an offer on to a seller - they're obviously not bothered about selling smaller houses. When on ...
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“They are liars particularly a rather unpleasant woman called SH. ......”

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Apr 08,2009
Minithumbdown
By: 'neverforget'
Apr 08,2009
5 people found
this helpful
They are liars particularly a rather unpleasant woman called SH. Admin note: Name changed to initials....
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“They lied and descieved me to sell a property that ......”

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Apr 30,2008
Minithumbdown
By: 'kad786'
Apr 30,2008
4 people found
this helpful
They lied and descieved me to sell a property that had major problems which by law they are obliged to reveal. House had major subsidance, brick work was stiched together and underpinned. I found out from my surveyor, Ward & Partner turned everything arround on me, ...
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“I was attempting to buy a house through Ward and ......”

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Aug 31,2007
Minithumbdown
By: 'Didda'
Aug 31,2007
3 people found
this helpful
I was attempting to buy a house through Ward and Partners following the recent death of my husband and needing to downsize. I disliked the methods of marketting which Ward and Company employ ie. 'price ranging' and 'offers in excess of' as I think this ...
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