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    Becky Heald
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    Robert Heald
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    Martin Rice
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    Ross Fletcher
A local independent company of Chartered Surveyors, Valuers and Estate Agents, offering professional and friendly advice on all aspects of residential and commercial property in the Surrey and SW London areas.

69 Victoria Road
Surbiton
Greater London
KT6 4NX
020 8399 5381

 
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Properties for sale
Properties for rent
Nov 27,2016
Minithumbdown
By:
Nov 27,2016
1 people found
this helpful
lived in the property for 4 years. it was rented out in such a bad state that i cried when was moving my stuff in.SEE THE PICTURES BELOW. over the years we made a lot of improvements and never bothered the agency after we experienced lack of interest in improving living conditions. at the end of tenancy we asked M.Rice to come round and tell us what should be changed back to its original look but the answer was -no just leave it all because it is an IMPROVEMENT...so we left the shed, extra stor...
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Comment on agent fees
BAD
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Nov 18,2016
Minithumbdown
By:
Nov 18,2016
1 people found
this helpful
This company has been our managing agents since I bought my property THIRTEEN years ago and it's going from bad to worse. We have no access to the communal bin area as fly tipping has occurred for months on end. Graffiti in parking areas. Unkempt communal garden areas (explain to your children what used condoms are when they're lying around for months). Lights not working etc etc. Nothing gets done unless I get shirty but it shouldn't be by job to report to them, to manage FOR them when I pay t...
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Comment on agent fees
Extortionate
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Nov 04,2016
Minithumbup
By:
Nov 04,2016
0 people found
this helpful
Martin Rice has been really good answering to all of our queries and got things in the flat done quickly....
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Oct 06,2016
Minithumbup
By:
Oct 06,2016
0 people found
this helpful
Very happy of Wallaker's services overall. They have always been very responsive to any queries or issues we might have faced. Friendly and efficient, very good agency and staff....
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Sep 08,2016
Minithumbup
By:
Sep 08,2016
0 people found
this helpful
Rented a flat (managed) during 2 years with Wallakers, all good. Martin and Richard have always been responsive and quickly helped to solve any issue appeared in the flat (boiler, water supply etc). No problems with returning deposit in full - thanks to Martin. Will definitely recommend....
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Aug 29,2016
Minithumbup
By:
Aug 29,2016
0 people found
this helpful
Very impressed with the speed at which new tenants are found, and contracts are renewed. Good understanding of the market conditions. Maintenance issues are resolved promptly....
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Comment on agent fees
Agents fees are in line with expectation
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Aug 03,2016
Minithumbup
By:
Aug 03,2016
0 people found
this helpful
I recently let my property through Wallakers and was very happy with the service delivered. A tenant was found quickly and Martin and Richard were prompt in responding to any queries and the process was completed with minimal fuss. I would have no hesitation in recommending them....
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Comment on agent fees
Fair
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Aug 01,2016
Minithumbup
By:
Aug 01,2016
0 people found
this helpful
First time I have rented out my house and this was made so easy by the expertise of the staff named. Martin went over and above what was expected to get the right tenants suitable for my house and has overseen the tenancy perfectly...
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Comment on agent fees
Good
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Jun 16,2016
Minithumbup
By:
Jun 16,2016
0 people found
this helpful
I have used Wallakers several times over the past few years for lettings of my studio flats. I have always found them helpful and efficient, and a new tenant has always been found with only a very short gap....
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Comment on agent fees
A reasonabe fee for tenant find only (I manage the flats and collect the rents myself).
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Jun 07,2016
Minithumbup
By:
Jun 07,2016
0 people found
this helpful
Wallakers have been a great partner helping us to rent our flat. Martin and Richard have always been helpful and informative - answering every question I have had, and making what could be quite a stressful procedure very easy and calm! I wouldn't hesitate to recommend Wallakers to anyone in the future....
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Comment on agent fees
As expected!
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May 18,2016
Minithumbup
By:
May 18,2016
0 people found
this helpful
We have let our flat, using Wallakers as our Letting Agent, for a number of years During the early ears, we experienced shortfalls in the expected standard of service, but nothing drastic. However, since Martin Rice joined the team, the standard of service rapidly improved. Problems raised by the tenant are dealt with promptly and efficiently. Martin is very helpful and after a shaky start we now enjoy a good standard of service and have confidence in Wallakers...
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Comment on agent fees
Standard for a letting service
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Apr 25,2016
Minithumbup
By:
Apr 25,2016
0 people found
this helpful
The Wallakers located in 69 Victoria road-Surbiton provided an excellent, efficient and professional service. Martin and Richard both were very helpful and answered promptly all questions and dealt with immediately through email and phone. Will definitely use again and recommend to all....
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Apr 11,2016
Minithumbup
By:
Apr 11,2016
0 people found
this helpful
Very Happy with the service we received, Martin and Richard both worked very hard on our behalf which culminated in a succesful sale. Would highly recommend Wallakers to others....
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Comment on agent fees
Happy with the fees charged
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Mar 21,2016
Minithumbup
By:
Mar 21,2016
0 people found
this helpful
I have used Wallakers as landlord for over 5 years. An erratic performance in the early days has now improved considerably, with the current team and in particular Martin and Richard on top of things, providing a good, efficient, service....
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Mar 01,2016
Minithumbup
By:
Mar 01,2016
0 people found
this helpful
I have recently used Wallakers as letting agents . As a landlord I am very happy with the service provided by Richard and Martin. They were always helpful with a great manner and I felt they went the extra mile to help. I have been left very disappointed by the attitude and service from 3 other agents in this area so I am very relieved to have such a reliable, professional service from Wallakers. Thank you Richard and Martin....
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Comment on agent fees
Good
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Feb 29,2016
Minithumbup
By:
Feb 29,2016
0 people found
this helpful
I have used Wallakers as a managing agent for 7-8 years and would still do so if continuing to rent. I have found their service to be excellent. Contacts get a prompt and reliable response and any work is completed effectively and efficiently. As I am not local this has been invaluable to me. Everyone with whom I have dealt has been enthusiastic, helpful and gone the extra mile to help - especially Martin....
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Comment on agent fees
Overall I think the fees are reasonable and I am always notified in good time if and when expenses are likely to be incurred.
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Feb 22,2016
Minithumbup
By:
Feb 22,2016
1 people found
this helpful
I have rented a flat with Wallakers 3.5 years. The experience was very positive. The manager Martin Rice has been professional, courteous and flexible, providing always quick response on any problems arise during my tenancy. I would recommend Martin Rice and Wallakers for your next moving...
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Dec 17,2015
Minithumbup
By:
Dec 17,2015
3 people found
this helpful
I am also surprised by the negative feedback. I lived for ten years in this property, managed by Wallakers, and always found them to be responsive to requests (both in terms of managing the development and in suggesting tradesmen to do work in my flat) and that they managed the estate efficiently, in that the garden was tended properly, windows kept clean etc. I then left the UK and let the property through Wallakers - the new tenant moved in three weeks after I left and since then there has b...
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Sep 18,2015
Minithumbdown
By:
Sep 18,2015
1 people found
this helpful
I have read reviews here and surprisingly my terrible, unlucky experiences completely align with other negative reviews. I strongly feel anything good written here is someone from their agency or someone they know such as a family member.. They don't know any basic details of the flat they are renting out. They don't know where the meter is, who supplies the energy and other utilities, they don't give you the keys you need. On top of these mishaps, they are the rude ones, they are arrogant, comp...
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Sep 12,2015
Minithumbup
By:
Sep 12,2015
2 people found
this helpful
Friendly and enthusiastic. I've worked with them for many years as both home owner and landlord. They've always been proactive and found tenants for me quickly. The process of moving them in and getting contracts signed couldn't have been easier....
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Aug 10,2015
Minithumbdown
By:
Aug 10,2015
5 people found
this helpful
Appalling. Lack of Customer service. Lack of interest. Calls not returned. Attitude is:...
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Jul 08,2015
Minithumbup
By:
Jul 08,2015
0 people found
this helpful
I have used wallakers for a number of years for all my property management requirements and must admit am shocked to read the below review. Rebekah Heald has always been most polite and professional, not only when dealing with myself but also my tenants, who also speak very highly of her. Not only do wallakers manage the direct letting of my apartments the also manage a couple of blocks they are in, they have always dealt the my issues and enquires promptly and with my complete confidence, both ...
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Jun 30,2015
Minithumbdown
By:
Jun 30,2015
6 people found
this helpful
Wallakers are the very worst firm I have ever encountered, not only in property, but in any area of trading. I'm currently a tenant, but have let properties I've owned in the past, and have much experience of agents, both for lettings and purchasing. Ms Heald's attitude, arrogance and rudeness are typical of the way the entire staff talk to clients, though they have a particular disdain for tenants. Ms Heald thinks nothing of talking over people, or of hanging up in the middle of a phone cal...
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Jun 26,2015
Minithumbup
By:
Jun 26,2015
0 people found
this helpful
I have used Wallakers for about 5 years as a landlord and they have been excellent. They have found me good quality tenants in reasonable timescales. Martin in particular has always gone out of his way to help me when he can. Wallakers also manage the block where my flat is, Robert Heald does a good job for us which he has done for about 10 years....
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Apr 20,2015
Minithumbdown
By:
Apr 20,2015
5 people found
this helpful
We have found them extremely rude and unhelpful and very difficult to deal with. We are losing faith with them every time we have to deal with them. They are completely unprofessional in their manner. Considering we are paying their fees you would think they would be more helpful. When asking for information they are reluctant to provide you with it....
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Mar 20,2015
Minithumbup
By:
Mar 20,2015
1 people found
this helpful
Martin and Wallakers provided a good service to myself and my partner from before we signed the rental agreement right up until we received our deposit back following the end of our tenancy. The communication was good and any questions or problems we had were promptly dealt with. Would use Wallakers again....
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Mar 08,2015
Minithumbup
By:
Mar 08,2015
0 people found
this helpful
Wallackers are the Managing Agents for the block of flats that my elderly relative owns a property in. When my relative had to move into a Care Home we asked several local agents to assist us with the task of both renovating and letting the property on behalf of my relative. Wallackers were the only agent that seemed to offer a value add service - eg sourcing local tradesman, advising on where to spend the limited budget to best effect etc. The flat is now renovated and let (within 2 days of goi...
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Comment on agent fees
Wallackers put in plenty of legwork on this before they were guaranteed any fees. The charges seem to me to be pretty much industry standard. but I feel we have had a premium level service for the fess we have paid
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Oct 31,2014
Minithumbdown
By:
Oct 31,2014
6 people found
this helpful
We rented a property through Wallakers for about 18 months. We loved the property, but the service from Wallakers was very poor during our tenancy term. During this time we had several issues with the property. All the issues we experienced were raised with them via a telephone calls or emails. The vast majority of these were ignored and nothing was fixed. This included the oven which remained broken for 9 months (and still hadn't been fixed when we moved out). We also visited the office...
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What agent could do to change your mind?
My only advice is to avoid Wallakers at all costs, there are plenty of well managed estate agents in Surbiton who will look after you and your property and actually earn their money. We have suggested Wallakers might like to take some responsibility for knowing any of the information they contact us about but they are seemingly incapable of finding anything out for themselves, or even asking the Landlord for answers.
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Sep 24,2014
Minithumbdown
By:
Sep 24,2014
5 people found
this helpful
Wallakers service is absolutely terrible. There have been several on-going problems related to the up-keep of the building in which our flat is located. Although we notified Wallakers of these problems, no resolution has been reached one year down the line. Dates for repair work seem to have been pushed back continually, with poor excuses or no reasons given. When you actually want to discuss a matter, Robert stops taking your calls and is either 'away from his desk' or 'in a meeting'. We will b...
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What agent could do to change your mind?
Actually do the work we asked for, answer phones calls and provide a service which actually maintains the building quality rather than letting it fall into disrepair.
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Sep 15,2013
Minithumbdown
By:
Sep 15,2013
9 people found
this helpful
I cannot emphasise how incompetant Wallakers are and would dissuade anyone from using them! I used Wallakers as letting agents when I travelled abroad not so long ago. Initially things seemed to go... until my tenant trashed the place and suddenly ended their tenancy. The agents suddenly became very hard to get ahold of... Conveniently on the phone or away from their desk whenever I grid to call... No responses to emails and unbelievably slow when it came to reclaiming the deposit from the destr...
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Becky Heald - upload your photo Becky Heald
4 reviews

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Robert Heald - upload your photo Robert Heald
9 reviews

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Martin Rice - no image available Martin Rice
Sales & Lettings Manager
18 reviews

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Ross  Fletcher  - no image available Ross Fletcher
Sales and Lettings Negotiator
1 reviews

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