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    Ross Fletcher
A local independent company of Chartered Surveyors, Valuers and Estate Agents, offering professional and friendly advice on all aspects of residential and commercial property in the Surrey and SW London areas.

69 Victoria Road
Surbiton
Greater London
KT6 4NX
020 8399 5381

 
Website not available Properties for sale
Properties for rent
Aug 08,2017
Minithumbdown
Robert Heald
By: 'Ignored homeowner'
Aug 08,2017
0 people found
this helpful
Shocking! AGM in Mar in which some work was promised. No work carried out or contact about the work or when it will take place. No meeting minutes despite a prolonged campaign of calls/e-mails (now August) to try and get them. Just blatantly ignored. Avoid!...
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Comment on agent fees
Very very bad. Why am I paying for a service I don't receive?
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Jul 28,2017
Minithumbup
Ross Fletcher
Martin Rice
By: 'Howard Jude'
Jul 28,2017
0 people found
this helpful
I found them to be professional and very honest. Everything they discussed they delivered. Will use them again Ross Fletcher Martin Rice Robert Heald...
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Comment on agent fees
Very good
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Jul 22,2017
Minithumbup
Martin Rice
Ross Fletcher
By: 'Simon'
Jul 22,2017
0 people found
this helpful
Martin and Ross at Wallakers are always positive and responsive. I feel confident that they will look after my interests as the landlord and will provide a good service to my tenant. It is important to me that the tenant has a good quality home and knows how to get any issues resolved and I feel I can rely on Wallakers for that support....
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Comment on agent fees
Fees are reasonable value for money.
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Jul 14,2017
Minithumbup
Martin Rice
By: 'jsh'
Jul 14,2017
0 people found
this helpful
excellent service from viewing to end of tenancy. Problem in the house were solved very quickly. I would definitely recommend this agent...
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May 22,2017
Minithumbup
Martin Rice
Ross Fletcher
By: 'Danny Leitão'
May 22,2017
0 people found
this helpful
Both members of staff have provided an excellent service including attention to detail which has made it so much easier with the move. Our first experience with Wallackers was 10 years ago (2007) where we also had the same excellent service which proves their consistency. Have no hesitation recommending Wallackers....
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Comment on agent fees
Good
Was this helpful? Yes
May 14,2017
Minithumbup
Martin Rice
By: 'Tiger'
May 14,2017
0 people found
this helpful
Martin has very good eyes in finding me reliable tenants in the past two years. He was always helpful and very responsive to email enquiries. His service was always excellent. I have no hesitation in giving him business in the future....
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Comment on agent fees
Reasonabe
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Apr 07,2017
Minithumbup
Martin Rice
By: 'Sean Kang'
Apr 07,2017
0 people found
this helpful
Martin Rice has been professional and responsive through out the whole process. Overall good service and happily recommend to others....
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Comment on agent fees
Good and reasonable
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Mar 27,2017
Minithumbdown
Martin Rice
By: 'Unhappy tenant'
Mar 27,2017
1 people found
this helpful
Avoid like the plague. I have rented privately in London for over 15 years and have never had to deal with a firm as bad as this. Whether you are a potential tenant or landlord I would recommend findinug another firm. We rented with Wallakers for over 3 years. During this time they took months to rectify even the smallest of maintenance issues, and any action they did take was due to constant hassling on our part. The contractors they used would often fail to turn up when promised (cue more chas...
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Comment on agent fees
Extortionate
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Nov 18,2016
Minithumbdown
By: 'Leaseholder in Donald Woods Gardens'
Nov 18,2016
5 people found
this helpful
This company has been our managing agents since I bought my property THIRTEEN years ago and it's going from bad to worse. We have no access to the communal bin area as fly tipping has occurred for months on end. Graffiti in parking areas. Unkempt communal garden areas (explain to your children what used condoms are when they're lying around for months). Lights not working etc etc. Nothing gets done unless I get shirty but it shouldn't be by job to report to them, to manage FOR them when I pay t...
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Comment on agent fees
Extortionate
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Nov 04,2016
Minithumbup
Martin Rice
By: 'Ida'
Nov 04,2016
0 people found
this helpful
Martin Rice has been really good answering to all of our queries and got things in the flat done quickly....
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Nov 04,2016
Minithumbup
Ross Fletcher
By: 'Lauren-Eve & Ash'
Nov 04,2016
0 people found
this helpful
We have recently moved into a rental property in Surbiton and Ross was the initial letting agent we met in relation to this. From the very first day he showed myself and my partner round our new property, he was approachable, friendly and most importantly honest. Ross really took the time to answer any questions that we had - there were alot! - and didn't try to rush us or sugar coat any of the answers he gave. We are really happy with our new property and with Ross's assistance along the way...
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Comment on agent fees
Good.
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Oct 06,2016
Minithumbup
By: 'Guillaume and Lucy'
Oct 06,2016
0 people found
this helpful
Very happy of Wallaker's services overall. They have always been very responsive to any queries or issues we might have faced. Friendly and efficient, very good agency and staff....
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Sep 08,2016
Minithumbup
Martin Rice
By: 'Denis'
Sep 08,2016
0 people found
this helpful
Rented a flat (managed) during 2 years with Wallakers, all good. Martin and Richard have always been responsive and quickly helped to solve any issue appeared in the flat (boiler, water supply etc). No problems with returning deposit in full - thanks to Martin. Will definitely recommend....
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Aug 29,2016
Minithumbup
Martin Rice
By: 'Adam'
Aug 29,2016
0 people found
this helpful
Very impressed with the speed at which new tenants are found, and contracts are renewed. Good understanding of the market conditions. Maintenance issues are resolved promptly....
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Comment on agent fees
Agents fees are in line with expectation
Was this helpful? Yes
Aug 03,2016
Minithumbup
Martin Rice
By: 'Juliand'
Aug 03,2016
0 people found
this helpful
I recently let my property through Wallakers and was very happy with the service delivered. A tenant was found quickly and Martin and Richard were prompt in responding to any queries and the process was completed with minimal fuss. I would have no hesitation in recommending them....
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Comment on agent fees
Fair
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Aug 01,2016
Minithumbup
Martin Rice
By: 'SLR2001'
Aug 01,2016
0 people found
this helpful
First time I have rented out my house and this was made so easy by the expertise of the staff named. Martin went over and above what was expected to get the right tenants suitable for my house and has overseen the tenancy perfectly...
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Comment on agent fees
Good
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Jun 16,2016
Minithumbup
By: 'WilliamA'
Jun 16,2016
0 people found
this helpful
I have used Wallakers several times over the past few years for lettings of my studio flats. I have always found them helpful and efficient, and a new tenant has always been found with only a very short gap....
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Comment on agent fees
A reasonabe fee for tenant find only (I manage the flats and collect the rents myself).
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Jun 07,2016
Minithumbup
Martin Rice
By: 'Libby'
Jun 07,2016
0 people found
this helpful
Wallakers have been a great partner helping us to rent our flat. Martin and Richard have always been helpful and informative - answering every question I have had, and making what could be quite a stressful procedure very easy and calm! I wouldn't hesitate to recommend Wallakers to anyone in the future....
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Comment on agent fees
As expected!
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May 18,2016
Minithumbup
Martin Rice
By: 'Kevin'
May 18,2016
0 people found
this helpful
We have let our flat, using Wallakers as our Letting Agent, for a number of years During the early ears, we experienced shortfalls in the expected standard of service, but nothing drastic. However, since Martin Rice joined the team, the standard of service rapidly improved. Problems raised by the tenant are dealt with promptly and efficiently. Martin is very helpful and after a shaky start we now enjoy a good standard of service and have confidence in Wallakers...
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Comment on agent fees
Standard for a letting service
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Apr 25,2016
Minithumbup
Martin Rice
By: 'Rod'
Apr 25,2016
0 people found
this helpful
The Wallakers located in 69 Victoria road-Surbiton provided an excellent, efficient and professional service. Martin and Richard both were very helpful and answered promptly all questions and dealt with immediately through email and phone. Will definitely use again and recommend to all....
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Apr 11,2016
Minithumbup
Martin Rice
By: 'Marion'
Apr 11,2016
0 people found
this helpful
Very Happy with the service we received, Martin and Richard both worked very hard on our behalf which culminated in a succesful sale. Would highly recommend Wallakers to others....
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Comment on agent fees
Happy with the fees charged
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Mar 21,2016
Minithumbup
By: 'Flyer'
Mar 21,2016
0 people found
this helpful
I have used Wallakers as landlord for over 5 years. An erratic performance in the early days has now improved considerably, with the current team and in particular Martin and Richard on top of things, providing a good, efficient, service....
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Mar 01,2016
Minithumbup
Martin Rice
By: 'AD'
Mar 01,2016
0 people found
this helpful
I have recently used Wallakers as letting agents . As a landlord I am very happy with the service provided by Richard and Martin. They were always helpful with a great manner and I felt they went the extra mile to help. I have been left very disappointed by the attitude and service from 3 other agents in this area so I am very relieved to have such a reliable, professional service from Wallakers. Thank you Richard and Martin....
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Comment on agent fees
Good
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Feb 29,2016
Minithumbup
Martin Rice
By: 'happylandlord/vendor'
Feb 29,2016
0 people found
this helpful
I have used Wallakers as a managing agent for 7-8 years and would still do so if continuing to rent. I have found their service to be excellent. Contacts get a prompt and reliable response and any work is completed effectively and efficiently. As I am not local this has been invaluable to me. Everyone with whom I have dealt has been enthusiastic, helpful and gone the extra mile to help - especially Martin....
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Comment on agent fees
Overall I think the fees are reasonable and I am always notified in good time if and when expenses are likely to be incurred.
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Feb 22,2016
Minithumbup
Martin Rice
By: 'ANATOLIJ'
Feb 22,2016
1 people found
this helpful
I have rented a flat with Wallakers 3.5 years. The experience was very positive. The manager Martin Rice has been professional, courteous and flexible, providing always quick response on any problems arise during my tenancy. I would recommend Martin Rice and Wallakers for your next moving...
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Dec 17,2015
Minithumbup
Robert Heald
By: 'Steve Collins'
Dec 17,2015
3 people found
this helpful
I am also surprised by the negative feedback. I lived for ten years in this property, managed by Wallakers, and always found them to be responsive to requests (both in terms of managing the development and in suggesting tradesmen to do work in my flat) and that they managed the estate efficiently, in that the garden was tended properly, windows kept clean etc. I then left the UK and let the property through Wallakers - the new tenant moved in three weeks after I left and since then there has b...
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Sep 18,2015
Minithumbdown
Martin Rice
By: 'Very disappointed tenant'
Sep 18,2015
3 people found
this helpful
I have read reviews here and surprisingly my terrible, unlucky experiences completely align with other negative reviews. I strongly feel anything good written here is someone from their agency or someone they know such as a family member.. They don't know any basic details of the flat they are renting out. They don't know where the meter is, who supplies the energy and other utilities, they don't give you the keys you need. On top of these mishaps, they are the rude ones, they are arrogant, comp...
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Sep 12,2015
Minithumbup
Martin Rice
Robert Heald
By: 'Simon'
Sep 12,2015
2 people found
this helpful
Friendly and enthusiastic. I've worked with them for many years as both home owner and landlord. They've always been proactive and found tenants for me quickly. The process of moving them in and getting contracts signed couldn't have been easier....
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Aug 10,2015
Minithumbdown
Robert Heald
Becky Heald
By: 'Alexander Brage'
Aug 10,2015
6 people found
this helpful
Appalling. Lack of Customer service. Lack of interest. Calls not returned. Attitude is:...
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Jul 08,2015
Minithumbup
Becky Heald
Robert Heald
By: 'L. Howard'
Jul 08,2015
0 people found
this helpful
I have used wallakers for a number of years for all my property management requirements and must admit am shocked to read the below review. Rebekah Heald has always been most polite and professional, not only when dealing with myself but also my tenants, who also speak very highly of her. Not only do wallakers manage the direct letting of my apartments the also manage a couple of blocks they are in, they have always dealt the my issues and enquires promptly and with my complete confidence, both ...
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Becky Heald - upload your photo Becky Heald
4 reviews

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Robert Heald - upload your photo Robert Heald
10 reviews

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Martin Rice - no image available Martin Rice
Sales & Lettings Manager
24 reviews

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Ross  Fletcher  - no image available Ross Fletcher
Sales and Lettings Negotiator
4 reviews

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