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    Kerris
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Nov 10,2015
Minithumbdown
By:
Nov 10,2015
1 people found
this helpful
Absolutely shocking service! These are refusing to pay back my £200 holding deposit! No where in any emails was it stated how long the property would be held for before they put it back on the market! Kerris has one disgraceful attitude and as for telling me it's not her problem, what kind of person dealing with customers would say that! Avoid this estate agents unless you wish yo be ripped off and given false informationate wish to be * given false information...
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What agent could do to change your mind?
Kerris could of had a nice attitude instead of a disgusting attitude!
Comment on agent fees
Would never of paid if I was given the correct information
Was this helpful? Yes
Aug 14,2015
Minithumbdown
By:
Aug 14,2015
0 people found
this helpful
Be aware , when you are paying the reference or admin fee of £ 85.00. Make sure you have everything at all steps in writting , because they did not tell the truth and they just took my money and cause me stress, but you dont get anywhere with them. Very unresponsive!...
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What agent could do to change your mind?
They need to rethink their communication methods, during application process. For example: avoid not returning people`s calls, and misinforming or not informing people. Avoid verbal agreements and discussions, aim for all steps in writting Avoid promising things, when they cannot guarantee a result Advertise properties online, as they truly look like Be a lot more organised and don`t show that much ignorance. Don`t make the customer work instead of the agency. Me personally felt like that I am paying for them and doing all the work and almost chasing after them to get me any kind of response. A customer , especially when it comes to the question of where they are going to live, needs to feel that you do care. Behavoiurs such as ignorance or unresponsive communication will make customers think that the agency doen not want their business and leave them in doubt and frustration.
Comment on agent fees
They should be more carefull and not take people`s money unless, they are sure that they can give them something in return.
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