Quite possibly the worst lettings agent *.
After the original lettings agent went bankrupt, my contract was handed to Viva Lettings without my approval.
Any problems that I had were met with nothing but lack of interest and empty promises.
On checkout, the LANDLORD carried out the inspection instead of the staff member that was outlined in my contract.
After a misunderstanding on both the landlord's part and Viva Lettings about keys, I was told to 'sort it out' with the landlord myself.
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Hi, I have completed some investigations and I believe that you are tenant (*identity removed). I can now respond according to the facts in this case.
1. Viva Lettings never managed your tenancy. This was managed directly by your landlord.
2.Your tenancy ended on Friday the 30th October.
3. Your landlord informed us that he would be carrying out his own checkout inspection on Saturday 7th November prior to us coming to the property.
4. On Sunday the 8th November our checkout clerk went to ...