Properties Glasgow - Infiniti Properties
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    Chris Frankfurt
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    Chris Cowie
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    Byram Tavadia
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    Rose
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    Ross Winton
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    Gosia
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Zone Letting

30 St Stephen Street Edinburgh
City of Edinburgh
EH3 5AL

0131 225 7799

Nov 10,2016
Minithumbdown
By:
Nov 10,2016
0 people found
this helpful
I am a neighbour of one of Zone Letting's properties and am very disappointed with their customer relations. Water damage from the leaking shower of their flat above has caused my ceiling to crack and have water marks. Zone Letting have been very unhelpful with regard to any repairs....
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Oct 24,2016
Minithumbup
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Oct 24,2016
0 people found
this helpful
Very good agent. Efficient and fair treatment. Things get sorted/fixed shortly when needed. I would recomend Zone Letting to prospective teenants....
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Oct 19,2016
Minithumbdown
By:
Oct 19,2016
0 people found
this helpful
Terrible from A to Z: maintenance issues went on for months, I had to take them to Private Rented Housing panel due to dishwasher, oven, washing machine ALL breaking down and taking weeks to be sorted; same with a ceiling covered in mould that took forever to be sorted. Fan also broke down in bathroom. These people more or less ignored me while charging high rent for a very poor quality flat. Should not be in business quite frankly as do not care . Place was FILTHY upon move-in....
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Comment on agent fees
No fees.
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Sep 23,2016
Minithumbdown
By:
Sep 23,2016
0 people found
this helpful
I found an ad about a room to let in 2 bedroom flat. I thought it would be okay to share because we are students and we can't afford the whole flat. I went to see the place and it was nice and I liked it. I asked the guy to give the agency to contact them about the contract. He gave me their email and their address. I went to the agency and they said we don't have such flat. I said there is an ad about it. The receptionist said Ross is responsible on this property and you have to talk with him t...
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Comment on agent fees
They doesnt deserve their fees neither their salary
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Sep 16,2016
Minithumbdown
By:
Sep 16,2016
0 people found
this helpful
It was a really disappointing experience working with Zone Letting. They do not value customer satisfaction in anyway, and will be extremely defensive from the get go. Would not recommend....
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Aug 10,2016
Minithumbup
By:
Aug 10,2016
0 people found
this helpful
My husband and I rented our first Edinburgh flat from Zoneletting. We were very pleased with the service provided: from the agent who assisted us on the viewing, Tracey, to Gosia who makes everything happen smoothly in the office, to our inventory check at the end of our tenancy. Ross has been very helpful and thoughtful, as has Jordan! The weekend repairs team also responded quickly when our boiler's pressure dropped - and paid us a prompt visit. We are very thankful to Zoneletting!...
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Comment on agent fees
The fees charged for early termination (‚£200) was high but new tenants were found within 10 days.
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Jul 14,2016
Minithumbup
By:
Jul 14,2016
0 people found
this helpful
We were with Zoneletting for a year, renting a property in Leith. The service they provided for us tenants was great. Keeping the maintenance high without needing to chase with an issue. As well, they would come out to refresh thing such as the titling grout and other general up keep things, without needing to be asked. They are one of the best letting agencies we have dealt with in Scotland....
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Comment on agent fees
The deposit was just over one months rent, which worked out highly competitive compared to others.
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Jul 08,2016
Minithumbup
By:
Jul 08,2016
0 people found
this helpful
Ross has been my main point of contact whilst living in the zone lettings property and also after departure (when enquiring about deposits etc). He is always professional and replies to everything in a very efficient timely fashion. I would recommend to anyone...
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Comment on agent fees
N/A
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Jun 23,2016
Minithumbup
By:
Jun 23,2016
0 people found
this helpful
I was highly satisfied with the service provided by Zone Letting and particularly my contact Ross. I have stayed in one of their flats in Edinburgh and everything went very smoothly. Ross was always very quick with replying to my emails and all issues were resolved promptly. The checkout procedure was also very efficient and managed in a very professional manner. Overall, I have experienced Zone Letting as a very customer-oriented company. I would definitely recommend Zone Letting to tenants as ...
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Comment on agent fees
NA
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Mar 14,2016
Minithumbup
By:
Mar 14,2016
0 people found
this helpful
Helpful and always went extra mile. We were both very pleased with the service he provided, would definitely recommend this agent....
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Feb 27,2016
Minithumbup
By:
Feb 27,2016
0 people found
this helpful
I have dealt with Ross Winton at Zone Lettings for just over a year now. At all times, he has been thoroughly professional and a pleasure to deal with. He is extremely helpful and always comes back to me with an answer within a few minutes of any query - and in the format I require. An absolute pleasure to deal with at all times....
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Jan 28,2016
Minithumbup
By:
Jan 28,2016
0 people found
this helpful
Great agents - all maintenance work was sorted within 1 day. Very friendly & professional. Ross was our letting agent - great guy....
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Comment on agent fees
Good
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Oct 05,2015
Minithumbup
By:
Oct 05,2015
0 people found
this helpful
Having been a tenant with Zone Lettings since 2013, I have been very happy with the level of service received. On occasion there was issues with repairs and Zone Letting were quick at having these dealt with. The contractors were helpful and friendly also. It was a pleasure dealing with the friendly staff also and my property manager Ross was more than happy to help with any issues that occurred, he was quick to reply to any queries that I had also. I would not hesitate to recommend Zone Letting...
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Aug 28,2015
Minithumbup
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Aug 28,2015
0 people found
this helpful
Excellent communication from agent. Very friendly and professional. Kept up to date at all stages. Fair check out and made new tenant viewings around my schedule. Would highly recommend this agency....
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Aug 21,2015
Minithumbdown
By:
Aug 21,2015
0 people found
this helpful
Put in an application after viewing, for Craigend Park. Sent ALL required documentation, including proof of employment, letter of reference from previous landlord etc. When calling to query a few day later, Gosia tells us we weren't considered because of unemployment??? The proof of employment was included in documentation we sent. Clearly they don't screen applications thoroughly. When informed of this, she says...
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Aug 13,2015
Minithumbdown
By:
Aug 13,2015
4 people found
this helpful
Unbelievable how they get away with running such a shoddy business. Phone is left off the hook for long periods (I know as they put it on the table when I rang & all I could hear was noise) tell any lie to get rid of you, they have 1 handyman doing all the work = nothing gets fixed. Speak to you as if things breaking is your fault, insult you (not kidding actual insults!) when you tell them if they don't rectify an issue you're going to complain. *...
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What agent could do to change your mind?
Treat people like people. Listen and try to understand. Just try to find a solution to a problem rather than arguing with clients.
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Apr 02,2015
Minithumbup
By:
Apr 02,2015
1 people found
this helpful
I was new to Edinburgh and Byram already came highly recommended by a friend. I was looking for a flat to rent at the worst possible time - at the height of the Fringe, so at every property where I turned up there were 10 or more other prospective tenants lined up outside, I was told this is normal for Edinburgh. Byram found me a superb flat within a few weeks, it was really worth the short wait as it suited my needs perfectly. The administrative side of things went smoothly and Zone Letting ans...
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Mar 26,2015
Minithumbup
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Mar 26,2015
1 people found
this helpful
I was a tenant of Zone Letting for just over 2 years and was very satisfied with their service. The initial letting process was simple and open. Upon moving into the property they provided a CD containing photos of the current wear and tear in the property and I was encouraged to take my own photos to update their records if I thought there was anything missing. During the tenancy they always responded quickly whenever I reported any issues (hot water/washing machine breaking, etc.). Upon check-...
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Mar 23,2015
Minithumbup
By:
Mar 23,2015
1 people found
this helpful
Super agent, I had been with Zone for over four years and they were great. Always very quick to remedy any maintenance issues that came up and good communication also. Honestly, I can't recommend them highly enough....
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Mar 19,2015
Minithumbup
By:
Mar 19,2015
1 people found
this helpful
We rented a property through Zone lettings and found everyone we dealt with to be professional, helpful and friendly. During our time we hardly had anything go wrong with the house, so rarely needed to contact them, but small issues that needed to be fixed when we moved in (a bit of carpet had come up and a door slightly needed to be fixed) were sorted out quickly. Chris sent out someone to fix these things quickly in a matter of days, and when the burglar alarm went off on a Sunday afternoon an...
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Mar 03,2015
Minithumbup
By:
Mar 03,2015
1 people found
this helpful
My overall experience with Zone Letting is definitively positive. I rented a flat for more than three years and I never had problems with them. They are reasonable and they did their best to help me in many occasions. I warmly recommend this letting agency...
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Feb 14,2015
Minithumbup
By:
Feb 14,2015
1 people found
this helpful
I would not hesitate to recommend Zone to anyone. I was a tenant for 7 years and had a first class experience. Chris was a great agent, nothing was a hassle. I think they offer a really good service from start to finish....
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Dec 31,2014
Minithumbup
By:
Dec 31,2014
0 people found
this helpful
Chris was helpful and informative in the setting up of my tenancy contract. He liaised with the property owner on my behalf when I requested repairs to be carried out to the property. On another occasion he did organise a plumber to come out to help sort out water heating/meter issues, although this needed a bit of prompting and reminding on my part. Also, he organised a small step ladder to be delivered to the flat. He also gave help and advice on many occasions over the phone. Ross organised...
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Dec 08,2014
Minithumbup
By:
Dec 08,2014
1 people found
this helpful
Great service! We stayed in our flat for over 4 years and the team at Zone Letting were Always professional and efficient. Would definitely recommend them!...
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Oct 31,2014
Minithumbup
By:
Oct 31,2014
1 people found
this helpful
Zone Letting have been managing my property since February 2014 and I have had nothing but a first class service. From the initial meeting to general contact I couldn't have asked for anything more. I am currently working overseas so having the security and service from Zone has been extremely reassuring for me and allows me to concentrate on life abroad without the worry of issues at home. I have full trust and support in Zone and this is perfect for my situation. Some positive points in...
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Oct 30,2014
Minithumbup
By:
Oct 30,2014
1 people found
this helpful
The staff at Zone Letting are extremely talented. What I use them for it to find the 'RIGHT' tenants for my properties. They understand the subtlety of the market place and have an innate ability to gauge the correct person to live in my flat. A: You want a tenant to look after the property. B: You want them to pay the rent. Zone Letting surpass this basic requirement tenfold. I would recommend Zone Letting to any Landlord....
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Comment on agent fees
The fees are very reasonable for the work they do,
Was this helpful? Yes
Oct 07,2014
Minithumbup
By:
Oct 07,2014
1 people found
this helpful
I Have Used Zone Letting over a 4 year period for my small flat in Edinburgh City centre (Haymarket), each Time the Property comes up for a new Tenant, they proactively market, assess my property suitability for the ever changing rental market and give guidance to achieve the best return on my property. On this occasion they have also helped secure trusted trades to help with refurbishments. AS a company I find the staff at all levels to be very approachable and responsive....
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Comment on agent fees
All Paperwork from Zone Letting is very clear and detailed, including the external services they provided ( ie Painter/Cleaners) on my overall billing. They have also helped me ensure I\'ve complied with all my Legal obligations as a landlord. Very Competitive I feel
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Sep 01,2014
Minithumbup
By:
Sep 01,2014
1 people found
this helpful
I rented a flat with Zone for three years and they have been great. We were originally going to rent with a much bigger, well known agency in Edinburgh but we found our flat with Zone and it is been great to deal with a smaller, more personal rental agency. I have rented a number of flats over the years and it is so nice to deal with a small team, who know who you are and can be very flexible, especially as I am a mum with two small children. For example, one time when I locked myself out of ...
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Jul 30,2014
Minithumbup
By:
Jul 30,2014
0 people found
this helpful
Professional, responsive and reliable. Great service, especially as I am an overseas landlord...
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Jan 20,2014
Minithumbdown
By:
Jan 20,2014
7 people found
this helpful
We rent a property in Edinburgh for 2 years with zoneletting. In a few words this company is the worst example of a property agency. They should be a case study of what NOT to do when you are a company in that field. When we moved in the flat, there were some problems in the flat, I will explain every single one of them and then you make your decisions before you work with them! The half wooden tiles of the kitchen floor were missing (!!), but they rented the flat without fixing it and they w...
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What agent could do to change your mind?
See how all the other agencies work and help their tenants straight away. This is called \'\'SERVICE\'\' and that is what they should provide.
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By: ClaireLJ
Mar 26, 2015
View all comments (3)
Wow, I am astonished that Zone have used the reviewers full name here to intimidate and try to negate his comments. Very unprofessional. Reviews are for the benefit of prospective customers and if you truly offer a good service your reviews will balance out. I usually discount the best and the worst reviews, not an option here as there only seems to be glowing or appalling.....
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Services offered
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Valuation and Fee Performance
100% customers were satisfied with fees 90% accuracy of agent's valuations
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  • Max: £230,000

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
5 1 19 6 0 0 0 0 0 2
Chris Frankfurt - upload your photo Chris Frankfurt
2 reviews

About Chris No description set View full profile
Chris Cowie - upload your photo Chris Cowie
4 reviews

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Byram Tavadia - upload your photo Byram Tavadia
6 reviews

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Rose  - upload your photo Rose
1 reviews

About Rose No description set View full profile
Ross Winton - no image available Ross Winton
Property Manager
14 reviews

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Gosia  - upload your photo Gosia
2 reviews

About Gosia No description set View full profile

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