New Cross is a district of South London, located in the London Borough of Lewisham and is situated 4 miles south-east of Charing Cross, close to the neighbouring areas of Peckham, Deptford and the popular area of Brockley. New Cross is an up-and-coming area of South London and is a diverse area brimming with history, culture, art and music. New Cross is a gateway into the City of London, across the Thames. 
Your Move

163 New Cross Road New Cross, London
Greater London
SE14 5DG

020 7 639 1103
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Mar 16,2016
Minithumbdown
By: 'Blackheath'
Mar 16,2016
3 people found
this helpful
Terrible experience within 1st three weeks of moving into a Your Move property. * No Heating * Rodent infestation * Faulty Fob Keys * Inaccurate Inventory Report Not only were all these issue highly frustrating but things were made 10x worse by their inability to resolve the simplest of ...
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What agent could do to change your mind?
Unnecessary and unjustified.
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Comment on agent fees
Unnecessary and unjustified.
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Aug 27,2013
Minithumbdown
By: 'Sharon Smith'
Aug 27,2013
3 people found
this helpful
This complaint isn\'t specifically directed at their New Cross office but includes them (for accepting unsuitable tenants). I recently let my property and when I realized the tenants were sub-letting, I was confronted with the most diabolical display of trying to shift the blame ...
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What agent could do to change your mind?
they could have accepted the sub-letting, taken a different approach and admitted the routine visit didn\'t pick up on it. As a landlord, I am not out to pick holes but I do want my property protected and I don\'t accept any of their defenses. The responses I received were childish and rude. we all make mistakes, the best thing to do is own up to them. I don\'t want agent feedback, I have tried complaining, I\'ve had enough of them! I don\'t know where you select NO THANKS!!
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Was this helpful? Yes
By: Wayne
Mar 19, 2016
View all comments (1)
Hi Ms Smith, I hope you are well, I have recently taken over as Lettings Manager in the New Cross branch and I would like to address this situation and you having received a bad service from previous employees at Your Move, I would also like to take this opportunity to let you know that although I am unaware of the full comings and going of this situation I strongly agree that this is not the way a company should operate and if you have been treated badly I would like to apologies on be ...
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
0% customers were satisfied with fees 0% accuracy of agent's valuations
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Letting No data

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Complaints Procedure

www.your-move.co.uk/help/complaints-process
Last updated at 4:59 PM 15/12/2015 by allAgents

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