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    Philip Hiatt
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    Sue
Experience counts, and at Your Move Philip HiattΒ estate agentsΒ in East Grinstead the team has long been recognised for successfully helping sellers and buyers by offering a unique blend of enthusiasm and professionalism. We offer over 80 years' combined experience and as your choice of estate agent is more important than ever before, the team at Your Move Philip Hiatt feel they are the best placed estate agents to help you whether selling or buying in East Grinstead and surrounding villages.
Your Move

1 West Street East Grinstead
West Sussex
RH19 4EY

01342 321142
Website not available

Properties for sale
Properties for rent
Jun 25,2017
Minithumbup
Philip Hiatt
Sue
By: 'Alan & family'
Jun 25,2017
0 people found
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A fantastic service from both Philip and Sue. They both assisted greatly in the whole house buying process and their wealth of knowledge meant questions were answered swiftly and satisfactorily. Totally happy with the service provided....
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May 16,2017
Minithumbup
Sue
Philip Hiatt
By: 'Gary Cooper.'
May 16,2017
0 people found
this helpful
I was very pleased with the way I was dealt with from start to finish. When I asked for information either from Philip or Sue I was given detailed replies in quick time. Refreshing to be responded todo efficiently. Well done and thank you....
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Comment on agent fees
Not applicable in my case.
Was this helpful? Yes
Apr 03,2017
Minithumbup
Philip Hiatt
By: 'BenSp93'
Apr 03,2017
0 people found
this helpful
Philip couldn't have been more helpful, he really went above and beyond what I expected from an estate agent. Brilliant customer service, quick to respond to emails & phone calls. Just what you need during the stressful process of buying your first home....
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N/A
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Feb 03,2017
Minithumbup
Philip Hiatt
Sue
By: 'Duncan'
Feb 03,2017
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Good service from Philip throughout the process, particularly ensuring viewings were on time and ultimately chasing solicitors later on. Would recommend....
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Jan 17,2017
Minithumbup
Philip Hiatt
By: 'Shahida Phillips'
Jan 17,2017
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this helpful
Philip Hiatt had been recommended to me by a few people when I was looking for a reputable Estate Agent after having some awful experiences in the past. From listing with him to completion date Philip made the whole process stress free. He was efficient, kept me updated, gave advice when needed and was very professional yet approachable. I would certainly recommend him to my family and friends....
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Comment on agent fees
Agent fees were very competitive but more importantly, well worth the money for the service provided.
Was this helpful? Yes
Jan 03,2017
Minithumbup
Philip Hiatt
By: 'Julie'
Jan 03,2017
0 people found
this helpful
The service was good. Our main reason for not awarding 5 stars was to do with the overlap over what the Estate Agent and the Solicitor were responsible for in the sale. This lead to some confusion for us at times....
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Comment on agent fees
They were kept low because there was a prospective buyer from the outset.
Was this helpful? Yes
Dec 09,2016
Minithumbup
Philip Hiatt
By: 'Mark B'
Dec 09,2016
0 people found
this helpful
We couldn't be happier with Your Move, Philip was extremely helpful throughout the process and was always available to answer any questions or concerns we had. Never once did we feel that we were just another customer through the door, we were treated so well and provided with such a personal service which I honestly don't think we would have received elsewhere. Moving home is so stressful but it was such a pleasant surprise to find out that help and advice was always just a phone call or email ...
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Comment on agent fees
Very reasonable for the service provided.
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Dec 09,2016
Minithumbup
Philip Hiatt
Sue
By: 'Tanya C'
Dec 09,2016
0 people found
this helpful
I have purchased house through your move, Philip and Sue have made the process easy and helped me all the way along. Always friendly and happy to reasure me with great communication at every step, very happy to recommend your move. Thank you!...
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Comment on agent fees
N/A
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Dec 09,2016
Minithumbup
Philip Hiatt
By: 'Eileen'
Dec 09,2016
0 people found
this helpful
We could not be happier with the service we have received which was friendly, helpful and efficient. Nothing was too much trouble for Philip who kept us fully informed of viewings and of the progress of the sale. The sale was achieved very quickly after we changed from another agent who had no success in selling our property....
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Comment on agent fees
Good value for the service received.
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Dec 08,2016
Minithumbup
Philip Hiatt
Sue
By: 'Nicky'
Dec 08,2016
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this helpful
Philip is friendly and worked hard to ensure the sale went through smoothly for my mum despite various hiccups along the way. All emails calls & texts were swiftly responded to with relevant info or updates. Sue was the one who understood our situation enough to suggest a key undertaking on exchange to allow for refurbishments- something which was new to me. Thank you both!...
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Comment on agent fees
Not known as purchaser
Was this helpful? Yes
Dec 08,2016
Minithumbup
Philip Hiatt
Sue
By: 'Phil Rogers'
Dec 08,2016
0 people found
this helpful
Philip and Sue were extremely helpful throughout a difficult time while my mother was moving. Buyers dropped out but new buyers were found very quickly. Philip and Sue were always easy to contact and very helpful with advice. They both went out of their way to deliver letters to the solicitor in Eastbourne. I would certainly use them again....
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Dec 08,2016
Minithumbup
Philip Hiatt
Sue
By: 'Peter T'
Dec 08,2016
0 people found
this helpful
I highly recommend the services of Philip and Sue at Your Move East Grinstead. Compared to other local estate agents, we found them to be the most professional, helpful and friendly we came across.Their expertise took a lot of the hassle out of our buying process aqnd definitely sped things up. 10 out of 10!...
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Comment on agent fees
N/A
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Oct 03,2016
Minithumbup
Philip Hiatt
Sue
By: 'Ke&Ka'
Oct 03,2016
0 people found
this helpful
2 of my friends recommended me YourMove when I looked for estate agent to sell my house. when I first saw Philip, I felt that I could trust him. as soon as he put my house on to the market, some people visited for viewing. not only selling, he also gave me advice for buying and the legal procedure which helped me a lot. I can recommend Your Move East Grinstead 100% to everyone....
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Comment on agent fees
good. it's worth.
Was this helpful? Yes
Sep 19,2016
Minithumbup
Philip Hiatt
Sue
By: 'Persistent buyer'
Sep 19,2016
0 people found
this helpful
Philip and Sue kept me well informed of developments in what was a difficult and extremely protracted purchase. Despite all the difficulties they remained committed to progressing the transaction....
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Sep 13,2016
Minithumbup
Philip Hiatt
By: 'karin'
Sep 13,2016
0 people found
this helpful
extremely helpful and efficient. Although i had to alter my plans at the last minute selling and buying was very helpful. Dealt with any issues promptly and kept me informed and up to date with everything. I would highly recommend him and will go back to him if and when i next move....
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Comment on agent fees
same as other agencies
Was this helpful? Yes
Sep 12,2016
Minithumbup
Philip Hiatt
Sue
By: 'Catherine'
Sep 12,2016
0 people found
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Philip and Sue have been nothing but amazing. Right from the start they went above and beyond the call of duty. They are the agents for our sellers - they are not our agents; yet they were always willing to offer us their advice and their time to help us through a very difficult transaction. They are approachable and they kept us informed. They were more supportive and sympathetic than our own selling agents, and if I have to do it again, I would choose them to sell our house....
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May 04,2016
Minithumbup
Philip Hiatt
Sue
By: 'T Collis'
May 04,2016
0 people found
this helpful
Nothing negative at all to say about these agents. Phillip has to be one of the least pushy estate agents I've ever met, and I've dealt with a few. He's very honest and I totally trusted him. My negotiations hit a snag but he dealt with it professionally and quickly. Sue is brilliant too, takes the time to actually talk to you and shows empathy. Brilliant team thank you!...
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Comment on agent fees
N/A I bought through them
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May 04,2016
Minithumbup
Philip Hiatt
By: 'Peter'
May 04,2016
0 people found
this helpful
We chose Phillip Hiatt based on personal recommendation and are delighted to have done so. The whole process was handled extremely well and selling an empty property when over 100 miles from it was made easy by Phillip's willingness to deal with all the viewings, check the property weekly for insurance purposes and generally handle all the tasks arising. I would thoroughly recommend him....
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May 02,2016
Minithumbup
Philip Hiatt
Sue
By: 'Trish & Gary'
May 02,2016
0 people found
this helpful
This agent was a pleasure to do business with. He knew what was going on at all stages of the transaction and was very accessible. He did exactly what he said he would do and kept us informed every step of the way. Sue in the office was also very efficient and very pleasant to do business with. We bought and sold with this agent and were equally pleased with both. We have recommended this agency to several of our friends and we are confident that they will be totally satisfied with the service....
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Comment on agent fees
Fair
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Feb 29,2016
Minithumbup
Philip Hiatt
By: 'Dr Mike'
Feb 29,2016
0 people found
this helpful
It was a real pleasure dealing with Philip when looking for properties in East Grinstead. I couldn't fault Philip and Sue's friendly and professional service. They are very helpful and willing to spend time chatting on the phone to sort out problems and offer loads of advice. They have a relaxed yet efficient style (not at all pushy) that takes the stress out of the buying process. We would have no hesitation in recommending Philip and his highly professional team....
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Comment on agent fees
N/A
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Dec 23,2015
Minithumbup
Philip Hiatt
Sue
By: 'Www'
Dec 23,2015
0 people found
this helpful
We were very impressed by the attention to detail in the preparation of the property sale. In addition the valuation proposed by Philip Hiatt proved to be correct as the property sold for tbe asking price. During the time that the property was on the market both Philip and Sue kept us fully informed of the progression of the sale. Overall, we could not fault their assistance and level of professionalism....
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Comment on agent fees
The fees charged were, I think, in line with fees charged of this type of residence. We think both Philip and Sue worked very hard on our behalf, and We have no ojection.to the fees charged.
Was this helpful? Yes
Dec 12,2015
Minithumbup
Philip Hiatt
Sue
By: 'Carol & Rick'
Dec 12,2015
0 people found
this helpful
The customer service was far beyond our expectations. It wasn't the easiest sell but Philip and Sue were amazing. They were very proactive in finding prospective buyers and were helpful every step of our journey. They are a great team and do really go the extra mile to help their clients. We are so glad that we chose them to sell our property for us. They also recommended a Solicitor, who was also incredible beyond words....
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Comment on agent fees
Very fair and certainly earned every penny!
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Dec 04,2015
Minithumbup
Philip Hiatt
Sue
By: 'alyson Bowcott'
Dec 04,2015
0 people found
this helpful
I cannot thank Philip enough for all the help he has given me in helping to source a retirement flat for my father of 85 who was moving down from Hertfordshire after 52 years. He went out of his way to help me find me a property ( even when the flat was with another agent!) and never gave up. He and Sue have been so helpful throughout the 3 months it took to get to completion. I cannot recommend them highly enough. They are personable, helpful and nothing is too much trouble in terms of advice a...
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Dec 04,2015
Minithumbup
Philip Hiatt
Sue
By: 'Kathy S'
Dec 04,2015
0 people found
this helpful
your move Phill Hiatt and his colleage Sue were very helpful and efficiant in all our dealings with selling our house. we would recomend them to anyone wishing to sell in the future....
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Nov 02,2015
Minithumbup
Philip Hiatt
Sue
By: 'J Beaufoy'
Nov 02,2015
0 people found
this helpful
Philip and Sue were always available to help, gave frequent updates, answered queries promptly and were very pleasant and friendly. They were agents for our sale and purchase, and I felt very supported throughout the whole process. It was the most stress-free move ever! I would highly recommend them....
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Comment on agent fees
very pleased! Excellent value for money
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Oct 19,2015
Minithumbup
Philip Hiatt
Sue
By: 'Angela & Keith Howard'
Oct 19,2015
0 people found
this helpful
We used Your Move to sell two properties and were very happy with the service we received. Both Philip and Sue kept us fully informed of what was happening throughout both sales and were always there to respond promptly to any queries we or the purchasers had. We would highly recommend them and would definitely use them again....
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Oct 14,2015
Minithumbup
Philip Hiatt
Sue
By: 'Maggy'
Oct 14,2015
0 people found
this helpful
Your Move have provided an excellent and professional service when managing the sale of my house. I was kept fully informed throughout the sale by Phillip and Sue . I would highly recommend their services when marketing your property....
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Oct 14,2015
Minithumbup
Philip Hiatt
Sue
By: 'Chris Hollington'
Oct 14,2015
0 people found
this helpful
Firstly, very friendly and helpful. Secondly, keeping me informed every step of the way in contacting other parties who were selling and buying to a very satisfactory final conclusion....
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Comment on agent fees
very reasonaable
Was this helpful? Yes
Sep 27,2015
Minithumbup
Philip Hiatt
Sue
By: 'Gareth King'
Sep 27,2015
0 people found
this helpful
We recently bought our property via Your Move. Both Philip and Sue were very helpful with what proved to be a very protracted move. They kept our spirits up when we felt we were likely to lose the house. Their service was friendly and professional. We would not hesitate to recommend their services....
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Sep 25,2015
Minithumbdown
By: 'Mr T .Goodson'
Sep 25,2015
0 people found
this helpful
We put in the asking price of £* which was accepted by the owner of no 2 * east grinstead after getting all the searches carried out and a signed agreement of the fixtures and fittings this was going on from the start of May 2015 until August 2015 and with roughly 4 weeks to complete she pulled out this completly caused us big problems with our chain and it was then advertised as being sold or temporarily removed and to our amazement 4 weeks later it was back on the market for £34...
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What agent could do to change your mind?
Could have been more truthful by letting us know what was going on
Attached Files
Comment on agent fees
N/A
Was this helpful? Yes
By: Pip
Sep 25, 2015
View all comments (1)
Dear Mr Goodson Many thanks for your review and I am sorry that you feel that we let you down and I would have welcomed the chance to discuss this in private with you rather than on a public forum. The facts are very different from how you have portrayed them and if you had been more sympathetic to my Client's close family bereavement she would have been more willing to re-sell to you. I am not willing to say more on a public forum to save you any embarrassment. Philip Hiatt ...
Areas covered
  • RH19
  • East Grinstead, Forest Row
  • RH18
  • Lingfield, West Hoathly
  • RH7
  • Turners Hill, Crawley Down
  • RH10
  • TN7
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 84% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£42,750
  • Max: Β£550,000

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Philip Hiatt - upload your photo Philip Hiatt
46 reviews

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Sue  - upload your photo Sue
32 reviews

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Fees

We won't be beaten on fees!! We offer competitive and transparent fees and our fees are structured to suit the marketing required for your property. We never like to lose your business over the level of our fees and we are always happy to negotiate a figure you are happy with and that provides you with value for money.
Last updated at 3:45 PM 04/01/2017 by Philip Hiatt

Complaints Procedure

www.your-move.co.uk/help/complaints-process
Last updated at 3:45 PM 04/01/2017 by Philip Hiatt

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