Your Move Estate Agents, Dudley enjoys a busy and convenient high street position. We offer a variety of different services to our customers, free market appraisals are offered and a no sale/let no fee package with excellent marketing available through the main property portals.
Your Move

215 High Street Dudley
West Midlands
DY1 1PB

01384 455000


Properties for Sale
Properties to Rent

“Disrespectful staff...”

Jun 18,2019
Minithumbdown
By: 'Anas'
Jun 18,2019
2 people found
this helpful
Very unprofessional staff! We had a viewing five weeks ago for a "furnished house" as advertised. Then, after we said okay, they changed it to be part furnished so I asked the agent several times to know what furniture is missing but she never got ...
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By: Your Move Dudley
Jun 18, 2019
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Hello Mr Anas apologies in regards to your experience with the letting of one of our rental property's, the property was advertised as part furnished (not fully furnished) as the landlord was doing cosmetic work to the property we couldn't confirm what was staying or going in the property also in regards to the reviewing you always confirmed you were happy to view the property in its complete state not wanting to view it as it was being decorated. You attended the office on Saturday and i had ex ...

“Dufton road...”

May 18,2019
Minithumbdown
By: 'Timi'
May 18,2019
1 people found
this helpful
Very dissapointed!! Very unprofessional staff. We had viewing one week ago. It was multiple viewing with other people. We asked agent for few questions and she couldnt answer them. She said that agency will ring us on Monday (our viewing was.on saturday) and will ...
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By: Your Move Dudley
May 18, 2019
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Dear Timi I'm sorry to hear that you are disappointed. I understand you wanted to clarify if dogs were accepted and if the landlord would wait longer for you to move, i 'm sure you can appreciate we could not have answered the without first speaking to landlord. There were a lot of viewings on this property and multiple applications we did try to make contact with everybody on the Monday, if you could call us on 01384 455000 we can make sure we have the correct contact details for you going for ...

“Called over a week ago to arrange a viewing . No one came back to me . Emailed again 2 days ago no response . Shame for the vendors . Poor show...”

Apr 08,2019
Minithumbdown
By: '1973'
Apr 08,2019
1 people found
this helpful
Gave them all information . Investment property so ready to go and pretty much a viable property for my needs . I have had to chase them for appointment and I still haven't got one as no one bothers to come back to me !! The vendors are ...
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By: Your Move Dudley
Apr 09, 2019
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We're very sorry to hear you have had difficulty arranging a viewing, it's difficult for us to look into with the information you have provided. If you could call the branch on 01384 455000 with more information we will happily work to rectify this. ...

“great fast sale very close to the asking price. even simon howell, finanial adviser was very helpful. happy to use them again...”

Apr 07,2019
Minithumbup
By: 'simon howell. charlotte, tony and naj. all very he'
Apr 07,2019
0 people found
this helpful
Fast sale close to the asking price. Very pleased with the service. Staff always approachable. All quests delt with to complete sale faster than 3 months. Only took 2 months. Happy to use them again...
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Comment on agent fees
Fair agent fees
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“Exceptional service no messing about got us property within 1week and showed us 3viewing very fast 110% recommend...”

Mar 25,2019
Minithumbup
By: 'Mr sall'
Mar 25,2019
0 people found
this helpful
Brilliant service beyond doubt, full credit were due very happy and pleased showed us 3viewings within 2days and found us a suitable property...
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Comment on agent fees
Good
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“Recommendations...”

Dec 14,2018
Minithumbup
By: 'Mr & Mrs Morris'
Dec 14,2018
1 people found
this helpful
We have dealt with Tony, Paul, Dave, Charlotte and Naj of the Dudley Branch of Your Move for many years now. We have always found them to be helpful, friendly and professional in the purchase of properties and the subsequent letting of them. We always ...
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Comment on agent fees
Reasonable
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By: Your Move Dudley
Dec 14, 2018
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Its been a pleasure, thank you for your kind feedback ...

“breached code of practice...”

Nov 15,2018
Minithumbdown
By: 'worst customer service'
Nov 15,2018
1 people found
this helpful
Tony and Paul had breached the Code of Practice as an Estate Agent and got me to sign an agreement without telling me what l am exactly tied into. I just wanted a quick valuation and with the lies of telling me they have 12 potential ...
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Comment on agent fees
Overcharged for the service provided to me. did not have the 12 potentional buyers they said they had. only had a few viewings
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By: Manjit Kaur
Nov 16, 2018
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Loaf of rubbish??? several witnesses? haha would love to see the statements of the invisible witnesses your branch was empty only Naj the receptionist and the arrogant branch manager Tony. Dear customers be careful of this Estate Agents they are just after the commission and have no interest in customer needs and customer service. Shipways are far better and customer service is of excellence standard. Definitely wouldnt't recommend you complete liars and deceitful. ...

“So glad we chose Your Move,Dudley to sell our ......”

May 11,2017
Minithumbup
By: 'Sharon L'
May 11,2017
0 people found
this helpful
So glad we chose Your Move,Dudley to sell our house.From Paul's expert valuation,sold within two days,to the professional after sales treatment.Nothing is too much trouble for them....
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Comment on agent fees
Reasonable for them managing to get a sale at a higher valuation than "online"estate agents.
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“Worst letting agents we have ever dealt with.We rented ......”

May 06,2017
Minithumbup
By: 'Meera'
May 06,2017
4 people found
this helpful
Worst letting agents we have ever dealt with.We rented a property recently through Dudley branch. The agent we met was Najma Ayub. She only cared about getting money from us asap not giving any service . Not professional at all . Wouldn't recommend this letting agents ...
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Comment on agent fees
Poor customer service
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“The Dudley high street branch is raised to a rating ......”

Jul 19,2016
Minithumbup
By: 'Dimps'
Jul 19,2016
0 people found
this helpful
The Dudley high street branch is raised to a rating of excellence mainly down to the receptionist, Naj. Beyond helpful, friendly, outgoing, hard working. There is nothing she wouldn't do for us, including working for us on her day off. Our whole experience with Your ...
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Comment on agent fees
Usual
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“I found this branch useless all they wanted to do ......”

May 12,2016
Minithumbdown
By: 'Sharon'
May 12,2016
2 people found
this helpful
I found this branch useless all they wanted to do was reduce the price or let it. The feedback was an absolute joke there was none. They lied about how many viewings they had had . I have since moved the propety to another estate agent ...
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Comment on agent fees
Expensive for what they offered
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“I found the staff very much below the standard I ......”

Feb 03,2015
Minithumbdown
By: 'Bob'
Feb 03,2015
1 people found
this helpful
I found the staff very much below the standard I would expect when I am purchasing a property. I dealt with two guys called David, one was David George. Mr George took several phone calls when we attempted to buy the property and pretended to ...
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What agent could do to change your mind?
Dealt with a customer in a polite truthful manner. Not lied about answers about the property, actually made the vendor aware of us as buyers. Upheld a level a management in his branch (tony) by dealing with his negligent staff there and then.
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“I had my property up for sale with Your Move ......”

Aug 24,2012
Minithumbdown
By: 'rjb'
Aug 24,2012
6 people found
this helpful
I had my property up for sale with Your Move Dudley for 13 weeks. The house was valued by Paul Williams - initially OK. He came round the next day to take photos - very rushed and quality of photos was poor. House went onto the ...
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What agent could do to change your mind?
Regular communication, better quality property details, more effective marketing, more professional service.
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Performance Statistics
- Valuation Fees
Sales 86% 86%
Lettings 100% 99%
Price range of properties reviewed
Sales
  • Min: £72,000
  • Max: £140,000

Letting
  • Min: £0
  • Max: £0

Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 0 2 2 3 2 0 0 0 3
No fees information available
Kindly note that legally, letting agents needs to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents needs to keep this information up to date and precise on allAgents, either in the Fees Tab Section on your profile page or within the property description.

Complaints Procedure

www.your-move.co.uk/help/complaints-process
Last updated at 3:32 PM 15/12/2015 by allAgents

Awards won by Your Move, Dudley DY1 1PB


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