Your Move
Crystal Palace London, London, SE19
2.9/5, 9 reviews
56% recommended
33% sales valuation accuracy
60% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
Your Move estate agents Crystal Palace is located on the Triangle at 4 Holly Bush Terrace, Crystal Palace we are easily reached by major transport links, with the mainline stations at Crystal Palace and Gipsy Hill close by the office. Our staff are happy to help if you need any information ... show more Your Move estate agents Crystal Palace is located on the Triangle at 4 Holly Bush Terrace, Crystal Palace we are easily reached by major transport links, with the mainline stations at Crystal Palace and Gipsy Hill close by the office. Our staff are happy to help if you need any information on all transport links to Crystal Palace and the branch.

...left to get your reviews in for the
2019 Estate & Letting Agent Awards


Opening Hours
Address

Your Move
4 Hollybush Terrace, Westow Street, Upper Norwood
Crystal Palace,London
Greater London
SE19 3SD
0208 7716211

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 33% 60% £215,000 £235,000
Lettings 0% 99% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 1 0 1 0 3 1 0 3
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Sales TPOS Lettings TPOS
Latest Properties

No Properties

“Mislead, misinformed, misrepresentation which lead me to lose 7K...”

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Jan 16,2019
Minithumbdown
By: 'Rox'
Jan 16,2019
0 people found
this helpful
James lied and convinced me to believe i should secure a ground floor flat by paying 7k auction fee. He said he is in discussion with seller of the top floor as the owner is facing financial difficulty. He will give me first priority. With ...
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Comment on agent fees
Bad
Was this helpful? Yes

“Property search...”

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Nov 02,2018
Minithumbup
By: 'Vinny'
Nov 02,2018
0 people found
this helpful
I have had great service from the Crystal Palace branch Mark and James have been fantastic in helping me with our property search....
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“Worst estate agent experience ever...”

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Jun 16,2018
Minithumbdown
By: 'Crystal_Palace_Local'
Jun 16,2018
3 people found
this helpful
Having dealt with many estate agents, this was without doubt the least professional and worst experience I have had ever. I went to view (and put in an offer on) a property that I was extremely interested in buying. The first agent I dealt with ...
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Was this helpful? Yes

“I recently sold my property through Your Move.Everything ran ......”

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Feb 19,2015
Minithumbup
By: 'Glenda Kind'
Feb 19,2015
0 people found
this helpful
I recently sold my property through Your Move.Everything ran smoothly and my many questions were always answered promptly. Many thanks to Clive and his team for making the whole process relatively stress free....
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Was this helpful? Yes

“David Cole was superb to deal with - was friendly, ......”

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Feb 17,2015
Minithumbup
By: 'Candice'
Feb 17,2015
0 people found
this helpful
David Cole was superb to deal with - was friendly, and genuine. He had great way of understanding what I was looking for and went out of his way to ensure that I could view the flat as soon as possible. He answered emails and ...
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Comment on agent fees
Fees are never great ( I'm not used to paying them in Canada ) however after the service I received, It is well worth it and understandable.
Was this helpful? Yes

“We recently completed on the purchase of a property in ......”

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Feb 14,2015
Minithumbup
By: 'Daniel'
Feb 14,2015
0 people found
this helpful
We recently completed on the purchase of a property in South East London and had a positive experience with this branch. It was quite a complex set up on the vendors side but things were handled smoothly and the staff were always available at the ...
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Was this helpful? Yes
By: n/a
Feb 16, 2015
View all comments (1)
Thanks Daniel. I know you wanted to complete sooner so thank you for being patient. Hope you are happy in your lovely new home. Best Wishes Ian Roberts, Clive Campbell and the YOUR MOVE team at Crystal Palace. ...

“On point from the start. Had my offer negotiated and ......”

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Jan 23,2015
Minithumbup
By: 'Ollie Thompson'
Jan 23,2015
0 people found
this helpful
On point from the start. Had my offer negotiated and accepted within a morning and always got a quick and straight answer whenever anything was needed. The exchange between my broker and the branch went smoothly and all in all highly recommended....
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Was this helpful? Yes

“Your move made me a counter offer. I accepted. They ......”

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Oct 02,2014
Minithumbdown
By: 'Derrick'
Oct 02,2014
0 people found
this helpful
Your move made me a counter offer. I accepted. They agreed to take the property off the market. They induced me into acting fast and withheld vital inforation about the property. After i had spent fees, i found out that the property was still being ...
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What agent could do to change your mind?
they could have saved the deal or taken me seriously. they could have returned my calls and accepted that they gambled with my money. their staff could have been nicer to talk to and not so patronising and dissmissive. they could have acted faster and offered to repay my fees because they knew that they lost me the property.
Attached Filesnbsp;
Was this helpful? Yes
By: Ian Roberts
Nov 28, 2014
View all comments (1)
We, as a team, are obviously very disappointed to read your comments particularly in view of our ongoing attempts to explain the situation to you – more recently via our Customer Relations Department who have reviewed this case in detail. It was the decision of the seller to put the property into auction – which he is within his rights to do - and because you were not in a viable position to buy. “We would, of course, be happy to discuss this matter further with you an ...

“The branch staff cannot be trusted. I had a bad ......”

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Mar 10,2014
Minithumbdown
By: 'honest_reviewer'
Mar 10,2014
1 people found
this helpful
The branch staff cannot be trusted. I had a bad experience as a potential buyer and lost out on a property after making all the arrangements for purchase...
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Was this helpful? Yes
By: Ian Roberts
Sep 02, 2014
View all comments (1)
I am very sorry to hear that. There have subsequently been several staff changes at this branch and service levels have improved drastically. I dont know the details of the issues you encountered but would happily address them if you would like to contact me directly. We take unhappy clients very seriously and hope your eventual move went well. Regards ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

www.your-move.co.uk/help/complaints-process
Last updated at 5:02 PM 15/12/2015 by allAgents

Awards won by Your Move, London SE19 3SD


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