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    Ian Roberts
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    David Cole
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    Clive Campbell
Your Move estate agents Crystal Palace is located on the Triangle at 4 Holly Bush Terrace, Crystal Palace we are easily reached by major transport links, with the mainline stations at Crystal Palace and Gipsy Hill close by the office. Our staff are happy to help if you need any information on all transport links to Crystal Palace and the branch.
Your Move

4 Hollybush Terrace, Westow Street, Upper Norwood Crystal Palace, London
Greater London
SE19 3SD

0208 7716211

Feb 19,2015
Minithumbup
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Feb 19,2015
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I recently sold my property through Your Move.Everything ran smoothly and my many questions were always answered promptly. Many thanks to Clive and his team for making the whole process relatively stress free....
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Feb 17,2015
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Feb 17,2015
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David Cole was superb to deal with - was friendly, and genuine. He had great way of understanding what I was looking for and went out of his way to ensure that I could view the flat as soon as possible. He answered emails and telephone calls promptly and just generally made me feel reassured. Moving for me was a new beginning for me personally and he understood that my somewhat pedantic requests were important to me. Thank you so much David! :)...
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Comment on agent fees
Fees are never great ( I\'m not used to paying them in Canada ) however after the service I received, It is well worth it and understandable.
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Feb 14,2015
Minithumbup
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Feb 14,2015
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We recently completed on the purchase of a property in South East London and had a positive experience with this branch. It was quite a complex set up on the vendors side but things were handled smoothly and the staff were always available at the end of the phone and assisted in moving the purchase forward. Clive in particular was proactive, kept us informed of progress and dealt with the situation very well. We feel that if Clive had not acted in the positive ways he did, perhaps the sale w...
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By: n/a
Feb 16, 2015
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Thanks Daniel. I know you wanted to complete sooner so thank you for being patient. Hope you are happy in your lovely new home. Best Wishes Ian Roberts, Clive Campbell and the YOUR MOVE team at Crystal Palace.....
Jan 23,2015
Minithumbup
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Jan 23,2015
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On point from the start. Had my offer negotiated and accepted within a morning and always got a quick and straight answer whenever anything was needed. The exchange between my broker and the branch went smoothly and all in all highly recommended....
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Oct 02,2014
Minithumbdown
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Oct 02,2014
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Your move made me a counter offer. I accepted. They agreed to take the property off the market. They induced me into acting fast and withheld vital inforation about the property. After i had spent fees, i found out that the property was still being marketed and that it had been put onto auction before my completion date agreed. They only sent my memorandum of sale after i had paid fees and instructed solicitors. I ended up being gazumped but it was ok for them to gamble a commission using my non...
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What agent could do to change your mind?
they could have saved the deal or taken me seriously. they could have returned my calls and accepted that they gambled with my money. their staff could have been nicer to talk to and not so patronising and dissmissive. they could have acted faster and offered to repay my fees because they knew that they lost me the property.
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By: Ian Roberts
Nov 28, 2014
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We, as a team, are obviously very disappointed to read your comments particularly in view of our ongoing attempts to explain the situation to you รขโ‚ฌโ€œ more recently via our Customer Relations Department who have reviewed this case in detail. It was the decision of the seller to put the property into auction รขโ‚ฌโ€œ which he is within his rights to do - and because you were not in a viable position to buy. รขโ‚ฌล“We would, of course, be happy to discuss this matter further with you an....
Mar 10,2014
Minithumbdown
By:
Mar 10,2014
1 people found
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The branch staff cannot be trusted. I had a bad experience as a potential buyer and lost out on a property after making all the arrangements for purchase...
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By: Ian Roberts
Sep 02, 2014
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I am very sorry to hear that. There have subsequently been several staff changes at this branch and service levels have improved drastically. I dont know the details of the issues you encountered but would happily address them if you would like to contact me directly. We take unhappy clients very seriously and hope your eventual move went well. Regards....
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 2% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: ยฃ215,000
  • Max: ยฃ235,000

Letting
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ARLA TPOS


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Ian Roberts - no image available Ian Roberts
Area Manager
1 reviews

About Ian I have worked in Crystal Palace on and off for 25 years and love the retro shops, vibrant street life and interesting clients I have met. View full profile
David Cole - upload your photo David Cole
1 reviews

About David No description set View full profile
Clive Campbell - upload your photo Clive Campbell
3 reviews

About Clive No description set View full profile

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Last updated at 5:02 PM 15/12/2015 by allAgents

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Last updated at 5:02 PM 15/12/2015 by allAgents

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