We offer to Canterbury and its surrounding villages a one stop shop for professional estate agency services, property rentals and management, financial services and conveyancing.
Your Move

3 St Margarets Street Canterbury
Kent
CT1 2AX

01227 454925

Jun 21,2016
Minithumbdown
By:
Jun 21,2016
1 people found
this helpful
I was a landlord letting out my static home which is seperate from my main house. The tennant agreed to pay upfront for the full term. i was told by the Canterbury branch I would not need to pay 10% fee. They then rushed me to sign the contract they sent me and charged me the additional 10%. They also changed my gas and electric supplier without my knowledge, when I told them I did not want to change and thet the rented property has no gas supply they said they would cancel it, even this they di...
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What agent could do to change your mind?
BAD
Comment on agent fees
BAD
Was this helpful? Yes
Apr 12,2016
Minithumbdown
By:
Apr 12,2016
0 people found
this helpful
Went in to organised a letting valuation on my property. Spent 20 minutes running through everything with the Lettings Manager. 1 week later, I had heard nothing. Phoned and told that they'd phoned the current tenant once and left a message but had not bothered since. 2 weeks later, when I phoned again they said I was not even registered and then accused other members of staff (not management as they said) for not registering me properly. So spent further 15 mins on phone getting registered. 2 a...
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Was this helpful? Yes
Jan 17,2015
Minithumbdown
By:
Jan 17,2015
0 people found
this helpful
Absolutely useless agency. AVOID! Went there few times asking them to contact city council to confirm that my tenancy agreement was not for a year (as I had to pay taxes), was only for 6 months, they ignored me both times, finally when I managed to find the tenancy agreement and took it to the council,they called the agency themselves to double check, and what YOUR MOVE did is said that actually I lived there 8 months,basically added 2 extra months out of nowhere, absolutely ridiculous and they...
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What agent could do to change your mind?
as i understand fees should be paid when agents doing what they are suppose to do. this was not the case. i was ripped off.
Comment on agent fees
as i understand fees should be paid when agents doing what they are suppose to do. this was not the case. i was ripped off.
Was this helpful? Yes
Aug 15,2014
Minithumbdown
By:
Aug 15,2014
4 people found
this helpful
The Canterbury office of Your Move are completely useless do not use them. My purchase with them fell through days before exchange. Your move did not bother to tell me, I found out from the vendor instead. When contacted and asked when they thought they might tell me the LIED. Throughout the process they have been lazy, poor communication and just inefficient. Their sales progresser did not come back to me at all despite leaving messages. be earned do not use them....
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Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £250,000
  • Max: £250,000

Letting No data

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Last updated at 3:13 PM 15/12/2015 by allAgents

Complaints Procedure

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Last updated at 3:13 PM 15/12/2015 by allAgents

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