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Young London

30 Marsh Wall Canary Wharf, London
Greater London
E14 9TP

0207 7531 7700

Oct 31,2014
Minithumbdown
By:
Oct 31,2014
0 people found
this helpful
I have never dealt with such a disorganised bunch, we wait months for anything to be fixed, no one contacts you and you are always chasing them time and time again. the customer service is non-existent and as for the awards that are in the window, I have no clue how they come to get them as they obviously didn't actually ask any of the tenants...
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What agent could do to change your mind?
They could have done a porpper job
Was this helpful? Yes
By: Young London
Nov 18, 2014
View all comments (1)
Hi 'Tenant', I am sorry to hear that you have not been happy with our service. Please feel free to give me a call directly on 0207 531 7712 so we can discuss the situation. It is definitely not our aim to leave people feeling unhappy with our service. Best regards, Samantha Richardson, General Manager - Resident Services....
Sep 12,2013
Minithumbdown
By:
Sep 12,2013
4 people found
this helpful
Unfortunately I have to agree with the previous reviewer. This agency have some great properties, but they are all style and no substance. They popped up out of the blue around five years as a result of a lucky property purchase where the developers had gone bankrupt, and decided to invent a business around this with no experience, and a lousy attitude. They have somehow won some customer service awards, but none of their tenants knows how as none of us have ever been asked to nominate them or ...
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Was this helpful? Yes
Jul 16,2013
Minithumbdown
By:
Jul 16,2013
2 people found
this helpful
I am a tenant and am just now understanding the 30+ page lease, the weeks-long process to sign said lease, and all the other inconsistencies, issues, and inefficient unprofessionalism I encountered in the beginning. Should I have taken it as a sign to walk away. Young London is just that - Young. They hire young, inexperienced staff members to deal with grown adult professionals and they treat you as if you are their age, income level, or experience. They don\'t transfer titles on time, they don...
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What agent could do to change your mind?
Provide prompt responses. Provide accurate list of fees and charges at check-in. Take time to accurately go through entire check-in list and ensure I agreed.
Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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Letting
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Awards won by Young London, London E14 9TP

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