100% lettings valuation accuracy
18% lettings fee satisfaction
No company information
...left to get your reviews in for the
2024
allAgents People Awards
Latest Reviews
View all Reviews 19
8th Feb 2022
reviewed by 'Anonymous'
13th Aug 2021
reviewed by 'lauraeva57'
7th Jul 2021
reviewed by 'me'
22nd Apr 2021
reviewed by 'H_konti'
20th Mar 2021
reviewed by 'Monsters'
10th Mar 2019
reviewed by 'Angry'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 18% | £500 | £1,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 1 | 15 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Address
Lismore House28B Wilton Road
Reading
Berkshire
RG30 2SS
0118 907 2025
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Rankings
Latest Properties
No Properties
Feb 08,2022
Feb 08,2022
4
people found
this helpful
this helpful
Worst experience ever with You-Rent Lettings. Had no wifi for 6 months despite this being supposedly included in my rent. Further, I was told I legally had to pay an extra two months' rent equally £1,100 for not giving notice I was leaving the property, despite making ...
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Aug 13,2021
Aug 13,2021
0
people found
this helpful
this helpful
Not a high street agency so their fees are cheap for both tenant and landlord.
All feels a bit lazy, but they get legal stuff and deposits done.
Can be a bit slow in finding new tenants, but they've always just delivered on time.
I ...
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Jul 07,2021
Jul 07,2021
4
people found
this helpful
this helpful
Horrible experience.
No notice when the agent or anyone is visiting the property.
You can’t enjoy a meal or a friend visit as anyone can come any time, though in this days due Covid is mandatory to give notice and as well is mentioned ...
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Apr 22,2021
Apr 22,2021
4
people found
this helpful
this helpful
Worst experience ever. Very disrespectful agency, broken stuff took ages and fights to be fixed. Never give a notice to enter the house, there is no privacy. Rude agency manager, they will increase your rent on every renewal. Old and cold houses , you have to ...
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Jun 28, 2021
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(1)
Thank you for your review.
With regards your comments about fixing things this is something that we always deal with straight away but unfortunately you have not given any specifics so it's difficult to comment on. We never enter a tenants property without full notice.
On the subject of meters this is something that landlords chose to do. We have never had a record of anyone spending as much as £80 per month as each collection is managed and a receipt of the monies collected are lodged. I ...
Mar 20,2021
Mar 20,2021
3
people found
this helpful
this helpful
Worst company ever.
Been in the house for almost 2 years.
Broken stuff never fixed. to get the fridge changed, an essential item, I had to fight a month.
The agent is arrogant, a thief as she stole food from the fridge and freezer saying that ...
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Jun 28, 2021
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Thank you for your review.
With regards to the issue of the broken fridge this was replaced within a week of it being reported and there was another fridge available to you. As for taken your food this was rotten, had turned to mush and all of it was out of date by several months. The smell coming from the food was awful and I was left with no other option other than to remove it from the property. I would also like to confirm for the record that I personally went out and bought you fresh, i ...
Mar 10,2019
Mar 10,2019
7
people found
this helpful
this helpful
The agency looked alright at the beginning. We had no issues moving into the property where everything was managed by the landlord himself. After 3 months we moved in the house turned out to be trash. Mold appeared everywhere, we had water coming out of our ...
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Oct 01,2018
Oct 01,2018
4
people found
this helpful
this helpful
Really bad company bad at repairs just a shit company avoid big time. Tennets at risk with health problems due to the fact propertys need urgent repair and it does not matter if u have small children it's discussing and I'm in the process of ...
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Nov 11, 2021
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What kind of repairs are we looking at? ...
Jun 22,2018
Jun 22,2018
5
people found
this helpful
this helpful
I cannot emphasise enough the poor service YouRent provide as an estate agent. Communication is terrible, and as others have mentioned lots of 'small print' costs in the contract.
If you do decide to take out a contract with YouRent, read the contract VERY carefully, ...
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Comment on agent fees
Significant agent fees, which in the modern day of renting seems regressive and unnecessary.
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Sep 25,2017
Sep 25,2017
7
people found
this helpful
this helpful
Would give lower rating if possible. Definitely listen to the reviews!
Rooms are okay and cheap, so provided you have no problems it's easy, but they do not address any issues, are a nightmare to get hold of and Anne Marie is really rude and ...
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Comment on agent fees
Fees weren't too high.
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May 22,2017
May 22,2017
4
people found
this helpful
this helpful
You-rent are not in anyway a good agent, as a current tenant they do very little to help when something needs doing. I am fortunate that I can contact my Landlord directly.
Their tenancy renewal fee is also a huge issue, ask them to do ...
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Comment on agent fees
They do absolutely nothing to justify their fees.
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Feb 21,2017
Feb 21,2017
4
people found
this helpful
this helpful
Very poor estate agents. I have been really disappointed with their service. I've been trying to leave and there are fees to do anything (check out, inventory, reference). The house is in disrepair. They don't care about anything but their fees.
Avoid at all cost. ...
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Comment on agent fees
Fees on top of fees
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Mar 27, 2017
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(1)
Thank you for your comments.
We would like to take this opportunity to confirm the points you have raised.
With regards to our exit fee this is £100, significantly less than charges from a lot of other agents.
Your comments about the house are hard to pinpoint as you have not confirmed which property you lived in. However I can confirm that the houses that are managed by You-Rent are kept to a high standard and regularly checked.
We have no control over the properties we do not manage and ...
Jun 03,2016
Jun 03,2016
4
people found
this helpful
this helpful
Please stay away from this fishy agents.. They are not straight forward, after all cleaning the house upon end of tenancy.. They have deducted £310.
Hilarious!!! I have pictures of the property upon recieving and handing over.. I did the cleaning very well than they ever ...
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What agent could do to change your mind?
Please stay away from them.Attached Filesnbsp;
Comment on agent fees
Please stay away from them.
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Mar 27, 2017
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(1)
Thank you for your feedback Mashaz.
With regards to the points you have raised I would like to confirm the companies position -
1. A fully inventory is carried out of all properties prior to any rental. This is carried out by an independent 3rd party company. You are supplied with a copy of the inventory for your records.
2. When you give notice to leave the property you are send another copy of the inventory and asked you use it when organising the exit. You will have also received a full ...
Jun 05,2013
Jun 05,2013
8
people found
this helpful
this helpful
Stay far away from You-Rent.
The administrative errors than accompanied our renting process were astounding. Most glaringly, we were provided with the incorrect address for our apartment, which we were never notified about, and left to notice the subtle change in email subject that indicated ...
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Jun 13, 2013
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Avoid
I do appreciate maybe you have 'done things differently' in the past, as you kept reminding us all the way through the process but we have requirements that need to be meet. I can say that without doubt you have been the most difficult tenants we have ever dealt with. All the way through your application process we have bent over back wards to accommodate you. Even down to your signing the contract.
Once again I would stress that you provide us with the wrong email address to begin wi ...
Jun 03,2013
Jun 03,2013
6
people found
this helpful
this helpful
I will never advise anyone to rent a property that is advertised to let by You-rent.
This is the most unprofessional, criminal estate agent I have ever dealt with. They are rude and incompetent. I have been renting properties for over 7 years now and never ...
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What agent could do to change your mind?
=> be more professional in their actions => understand the tenant's frustrations => they are stated in my contract as acting on the behalf of the Landlord but now are saying they are not agents to the Landlord => anne-marie especially is very rude and disrespectful they pass on your personal details in to 3rd parties and when confronted, clearly states they do not careAttached Filesnbsp;
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Jun 06, 2013
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Dear feeling trapped. I have read your review and am a little concerned as you claim to have rented from us for 7 years. This is impossible as we have not been trading that long. Are you really a tenant. ...
Jan 31,2013
Jan 31,2013
2
people found
this helpful
this helpful
I can do nothing but laud praise on all have worked with at You Rent. I have been a landlord of numerous properties across the country and Europe for many years, having dealt with many letting agents and I have never come across an agency ...
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Sep 24,2012
Sep 24,2012
3
people found
this helpful
this helpful
I would implore anyone who is considering either letting with You-Rent or leasing their property with You-Rent to turn around and run for the hills. This is the most unprofessional, criminal estate agent I have ever had the displeasure of dealing with. They are rude, ...
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What agent could do to change your mind?
They could have not been lying, thieving, incompetent crooks.Attached Filesnbsp;
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Jan 31, 2013
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If this is the landlord I think it is all I can say is there are 2 sides to every story! ...
Aug 03,2012
Aug 03,2012
0
people found
this helpful
this helpful
I'm a first time property landlord and I was recommended to You-Rent by a friend who's used them for years.
When I first made contact I didn't mention that I had been referred just to see how they handled me. I spoke with Ann-Marie who ...
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Jul 29,2012
Jul 29,2012
0
people found
this helpful
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I've rented from You-Rent for some time and I've always found them to be helpful and friendly to deal with.
I had to move to Reading due to work and I didn't know the area at all. They helped to explain the different areas and ...
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Aug 23,2011
Aug 23,2011
3
people found
this helpful
this helpful
I rented through this "agency" some time ago and they are absolutely appalling. On a number of occasions, I needed to speak to one of the managers, Ann-Marie, who was rude and abrupt.
Incredibly unprofessional and do not have a grasp on the legalities of ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
