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    Luke Jones
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    Judy Wyatt
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York Laurent

12/13 Frederick Street Jewellery Quarter Birmingham
West Midlands
B1 3HE

0121 236 5757

Nov 17,2016
Minithumbup
By:
Nov 17,2016
0 people found
this helpful
I have rented two different properties now through these agents and found their service is more than satisfactory, people complaining about maintenance issues not being resolved are unaware of the issues when trying to get the go ahead from Landlords for more expensive jobs. When it counts, they are very helpful and always a friendly staff member on the other end of the phone, and I found their fees self explanatory as these are explained on their Letting requirement sheet that they provide to...
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Comment on agent fees
Average fees, explained well.
Was this helpful? Yes
Feb 21,2016
Minithumbdown
By:
Feb 21,2016
0 people found
this helpful
Never have a property with them. They have asked to me to provide my previous landlord detailes and other required documents before i receive the key for a while, when i come to them asking for the keys and pay the rest of the money the refuse the give them to me becouse the prevoius landlord did not reply to them for over a month and they did not tell me that ??????? They were 3 ppl in thier at least one of them should let me know before then so i can act. When i asked them why i did not tell k...
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Was this helpful? Yes
Dec 30,2014
Minithumbdown
By:
Dec 30,2014
0 people found
this helpful
York Laurent are the most horrendous agency I have ever used, not only are their charges extortinate: admin fee, credit reference fee and an additional itinerary fee for good measure! But to top it all off god forbid anything go wrong as a response of any use will take a minimum of a month even the simple task of fitting a shower seal required 3 engineers to visit and wrong parts to be ordered. York Laurent also make the over zealous claim on their maintainence bounce back email that 'emergency ...
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What agent could do to change your mind?
Keep tenants informed without being chased, recruit employees with a passion for service and reduce their costs due to their incredibly poor service that is offered.
Comment on agent fees
Charge 1 fee and be transparent about what this actually pays for!
Was this helpful? Yes
Mar 03,2014
Minithumbdown
By:
Mar 03,2014
1 people found
this helpful
DO NOT USE THIS AGENCY! During my viewing I mentioned all the things i was afraid of in terms of my referencing, they kept ensuring me everything was fine, that i had nothing to worry about. AFTER paying my NON REFUNDABLE fee they were very slow at processing my application. then the fears i mentioned came up and my application failed and suddenly it was a big issue and i had to pay my WHOLE contract if i wanted the property. they refused to return my administration fee and slowed communication ...
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Was this helpful? Yes
Jan 08,2014
Minithumbup
By:
Jan 08,2014
0 people found
this helpful
I was very happy with the way York Laurent treated me. Luke showed me round a few properties, which were all very suitable to what I needed. Once I had paid my admin fee, Judy was more than accommodating in helping me with my referencing and the whole (VERY STRESSFUL) move in process. Throughout my tenancy I had various maintenance issues (which you expect with a property that isn\'t brand new). Maintenance dealt with this promptly and professionally, and my Landlord wasn\'t the most helpful as ...
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Was this helpful? Yes
Apr 26,2013
Minithumbdown
By:
Apr 26,2013
2 people found
this helpful
The agents initially fell over themselves to accommodate our requirements, but as soon as we signed on the dotted line, verbal agreements and assurances via email seemed to count for nothing. It took York Laurent 3 weeks longer than promised to get us into our new flat, leaving us homeless for 1.5 weeks with nowhere to store our belongings. The agent made no admission of wrong-doing and no compensation was offered. After pursuing the management, we were refunded a portion of our administration f...
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What agent could do to change your mind?
Professionalism. Keep promises. Respond in good time to correspondence.
Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
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  • Max: £0



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Luke Jones - upload your photo Luke Jones
4 reviews

About Luke No description set View full profile
Judy Wyatt - upload your photo Judy Wyatt
4 reviews

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