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Specialising in Luxury Accommodation Nationwide With over 10 years experience in Lettings, here at X1, we pride ourselves on the quality of accommodation in our portfolio, complemented by our friendly and enthusiastic team. Whether you are looking for your new student accommodation in Liverpool or Manchester, or you’re a working professional in Liverpool, Manchester or Leeds, we are bound to have the perfect property for you!
X1 Lettings

The Exchange, 8 Elmira Way Salford
Greater Manchester
M5 3NQ

0161 669 7070
http://www.x1lettings.com

Properties for Sale
Properties to Rent

“Do NOT go with X1!...”

Jun 19,2019
Minithumbdown
By: 'Ondrej'
Jun 19,2019
0 people found
this helpful
Absolute disaster of a company. I would never recommend them, not even to a person I hate. 0 out of 10! It is almost impossible to reach them if you need anything. They do not answer calls or emails and even if you miraculously reach them they ...
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By: X1 Lettings
Jun 24, 2019
View all comments (3)
Hello Ondrej, Thank you for your feedback. If you have any ongoing issues, please do contact me through laurie@x1management.com and I am happy to help resolve them for you. ...

“Brilliant agent...”

Jun 14,2019
Minithumbup
By: 'SL'
Jun 14,2019
0 people found
this helpful
I've recently moved to Manchester with X1 lettings and Sarah has been brilliant, she showed me several properties to make sure I had the right one for me and has been super fast, friendly and helpful throughout. Thank you!...
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“Excellent customer service...”

Jun 13,2019
Minithumbup
By: 'Enzo'
Jun 13,2019
0 people found
this helpful
Amazing staff. Shout out Jayne Brabin. The level of customer service she provided has exceeded the standard one. Alway being polite to me and answered all my question even sometimes the questions are stupid. Helped me a lot. Honestly, she deserves a massive award her. ...
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Comment on agent fees
Best
Was this helpful? Yes

“Avoid at all cost...”

Jun 08,2019
Minithumbdown
By: 'Cat J'
Jun 08,2019
0 people found
this helpful
I have been renting at X1 Media City over one year, and I can't wait for my contract to end. The quality of the building is horrendous, and there is an ongoing issue with bins and the rotting smell. They don't have adequate enough facility ...
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Comment on agent fees
Too much fees on every little things
Was this helpful? Yes
By: X1 Lettings
Jun 11, 2019
View all comments (1)
Hello Cat, It is very unfortunate to read of your negative experience. I can only apologise that you have been dissatisfied during your tenancy. We do thank you for your feedback, which will be passed on to our Block Management team. Should you wish to discuss any issues, please do not hesitate to contact laurie@x1management.com and I would be happy to assist in resolving them. Kind regards, X1 Lettings ...

“Absolute joke...”

Jun 07,2019
Minithumbdown
By: 'Rafal'
Jun 07,2019
0 people found
this helpful
This company is an absolute joke and I'd avoid it at all costs. I never take my time to write reviews online but what happened to me here is beyond any comprehension. On Friday the 31st of May I had a viewing at X1 Town ...
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“Friendly and efficient...”

May 29,2019
Minithumbup
By: 'Weronika'
May 29,2019
0 people found
this helpful
My partner and I moved into X1 Town Hall almost 2 months ago and we can only say great things about the letting agency, especially Lauren! She is always very quick to respond to all our queries and made the moving in process simple and easy ...
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Comment on agent fees
We found the agency fees to actually be lower than other agencies.
Was this helpful? Yes

“Easy to deal with...”

May 16,2019
Minithumbup
By: 'Faz MacDonald'
May 16,2019
0 people found
this helpful
I found X1 lettings easy to deal with, and Lauren was extremely helpful throughout the process. This included after my move, when I had additional questions. Basically making it a less stressful situation....
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Comment on agent fees
I know all companys have similar fees, but they always seem excessive to me in general
Was this helpful? Yes

“AVOID....”

May 13,2019
Minithumbdown
By: 'Mel'
May 13,2019
3 people found
this helpful
Unprofessionally dressed young kids managing a number of residential and student properties and unable to pick up their phones or respond to emails when an issue is encountered. Dirty flat upon moving in even though it was agreed that an apartment will be cleaned. Poorly ...
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Was this helpful? Yes
By: X1 Lettings
May 14, 2019
View all comments (1)
Hi Mel, I am very sorry to hear of your negative experience. Our team always aim to provide the highest level of customer service and we regret that we missed the mark on this occasion. If you would like to discuss this in further detail please do not hesitate to contact laurie@x1management.com. I would be more than happy to help resolve any issues you may have. Have a lovely day. ...

“Bad management...”

May 13,2019
Minithumbdown
By: 'Eastbank Resident'
May 13,2019
4 people found
this helpful
Terrible management, unfair charges & inexperienced staff. Not a single member of staff (that I have currently dealt with) takes tenant issues seriously - they seem more interested in having posy photos of themselves posted across their social media profiles and the new buildings they are ...
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Comment on agent fees
Shocking
Was this helpful? Yes
By: Laurie McEvoy
May 15, 2019
View all comments (1)
Hello, I am very sorry to hear you feel this way. I can assure you our dedicated team of staff work hard to provide the best service possible. It is a shame to read that you have not experienced this. We arrange for 1 or 2 photoshoots throughout the year and use these images for our social media and marketing. I understand that detailed information was sent to all tenants in regards to cladding. The fire marshals have confirmed that we are doing everything necessary and the build ...

“Refreshingly good service...”

May 09,2019
Minithumbup
By: 'Eve Khomsi'
May 09,2019
0 people found
this helpful
David returned my call quickly, he dealt with my query efficiently culminating in a satisfactory result. On the phone he was polite, listened, offered advice and promised to deal with my query and I didn't at any time feel fobbed off unlike his predecessor who ...
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Comment on agent fees
I find all the charges quite high
Was this helpful? Yes

“Great move in process...”

May 08,2019
Minithumbup
By: 'Rachel'
May 08,2019
0 people found
this helpful
The move in process was extremely quick and easy, we got moved in within the week which we were delighted about! The viewing with Sarah was informative and we instantly made our decision her help. We were passed on to Stephen who went above and ...
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Comment on agent fees
The agent fees were as expected
Was this helpful? Yes

“Great Service and Fast Respone...”

May 07,2019
Minithumbup
By: 'Jose'
May 07,2019
0 people found
this helpful
David has taken over the former manager role, that Molly at X1 lettings in Machester had. To me David is totally the opposite to his former colleague, he does REPLY to emails for a change. I followed his advise on reducing the weekly rent on ...
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Comment on agent fees
fees would be great if they were smaller but that's the way the cookie crumbles...
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“Excellent Customer Service...”

May 06,2019
Minithumbup
By: 'John'
May 06,2019
0 people found
this helpful
Sarah has recently taken over the management of my apartment in Spinner House. I always find her to be very polite, courteous, and always willing to go the extra mile to help me out with any requests. As a landlord relatively new to the property ...
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“Excellent!...”

May 03,2019
Minithumbup
By: 'Jody'
May 03,2019
0 people found
this helpful
Jayne took me on a tour of X1 The Campus and was so friendly and informative from the start. The application process was made clear and she helped us from start to finish with a very approachable and professional manner. Thanks, Jayne!...
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“Excellent experience!!!...”

May 02,2019
Minithumbup
By: 'Verity'
May 02,2019
1 people found
this helpful
I lived at X1 the campus and had such a good experience, the studio was great and the staff have always been so helpful. Would 100% recommend....
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Comment on agent fees
Good
Was this helpful? Yes

“Amazing experience...”

May 02,2019
Minithumbup
By: 'pooja'
May 02,2019
1 people found
this helpful
Jayne has been an excellent customer service provider. It was easy to interact and tell her my requirements, and quick response to all my query has made my overall experience tremendous and overwhelming. I would recommend this place....
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Comment on agent fees
good
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“Helpful...”

May 02,2019
Minithumbup
Harry
By: 'Louise'
May 02,2019
0 people found
this helpful
Harry is always polite and continually strives to find solutions. He is responsive to emails and efficient in sorting out admin. I appreciated his input to this letting....
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“Milly's helpful approach...”

May 02,2019
Minithumbup
By: 'VERE'
May 02,2019
2 people found
this helpful
We dealt with Milly while renting three apartments in The Exchange Building, she was helpful, assertive during negotiations and prompt in keeping us in touch - she has a positive, can do attitude...
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“EXCELLENT SERVICE...”

May 02,2019
Minithumbup
By: 'THE EXCHANGE'
May 02,2019
2 people found
this helpful
Received service for renting my 2 properties at the EXCHANGE Always helpful and with a quick response And the properties are always rented Thanks...
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Comment on agent fees
Good
Was this helpful? Yes

“Bad experience...”

Apr 29,2019
Minithumbdown
By: 'Maggie Warboys'
Apr 29,2019
1 people found
this helpful
Letting studios on complex that are not finished. Poor customer service. Do not respond to e-mails regarding complaints. Do not take phone calls. Very frustrating....
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Was this helpful? Yes
By: Maggie Warboys
May 07, 2019
View all comments (3)
As I've said, £200 is not acceptable. X1 Lettings had a duty of care towards my daughter which they have not upheld. This offer needs to be increased before myself and my daughter will be happy. My daughter is now on medication due to the stress and anxiety of living at The Capmus on Fredderick Road Salford. She needed extensions on her work to complete her Masters. It is just not acceptable to let a studio to a student for the sole purpose of studying that is not fit or healthy to live in. ...

“DAMP AND MOULD...”

Apr 27,2019
Minithumbdown
By: 'Flat 19A and C - Chapel Street'
Apr 27,2019
0 people found
this helpful
I have been staying in the X1 Chapel street building since the start of the academic year. Slowing over my time here mould has started growing on my ceiling due to an external leak that i reported as soon as I noticed. After 7 months of ...
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“Avoid X1 Media City...”

Apr 10,2019
Minithumbdown
By: 'Rowam'
Apr 10,2019
4 people found
this helpful
Absolutely terrible company, we rented an apartment in X1 Media City, the apartment wasn't even ready when we moved in. Kept getting pushed back and back but without us being told, we had to ring up ourselves to find out if we would be moving ...
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“Inexperienced and greedy...”

Apr 10,2019
Minithumbdown
By: 'X1 Tenant'
Apr 10,2019
3 people found
this helpful
X1 Lettings have consistently failed to meet the very basics of properly management. 2 years on, with numerous account/property/block managers (they change the titles often) we are still experiencing incompetent service, terrible communication and a complete lack of understanding in terms of customer needs ...
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“Excellent Customer Service...”

Apr 01,2019
Minithumbup
Sameena
By: 'Amy'
Apr 01,2019
1 people found
this helpful
Sameena provided me with impeccable customer service through my move out. She resolved all issues with deductions in a timely manner and I did not have to follow anything up. Unfortunately the same cannot be said for the correspondence through my tenancy....
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“Sameena has provided nothing but excellent customer service. Very quick responses in helping us deal with moving out. 5 stars :)...”

Mar 29,2019
Minithumbup
Sameena
By: 'Alise Runce'
Mar 29,2019
0 people found
this helpful
Sameena provided us great customer experience and has helped throughout our tenancy ensuring we have a great stay. Quick responses , lovely attitude....
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“So helpful...”

Mar 06,2019
Minithumbup
George
By: 'Sarah R'
Mar 06,2019
0 people found
this helpful
We were having so many problems with our previous property managers - I am so glad we changed to X1. George made the process of transferring agents really straight forward. He answers all my questions and queries quickly and keeps me up to date with ...
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Comment on agent fees
Good
Was this helpful? Yes

“Unscrupulous, unresponsive and dishonest!...”

Mar 06,2019
Minithumbup
By: 'Josh'
Mar 06,2019
5 people found
this helpful
X1 Management are the epitome of corporate mismanagement. Do not trust them. They spend all their time trying to make a showy social media presence rather than responding to their customers and looking after their buildings. They are dishonest, rude, unhelpful and unresponsive. Their set ...
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Was this helpful? Yes
By: Charlotte
Mar 11, 2019
View all comments (1)
Hi Josh. We are sorry to hear that you are dissatisfied with the service that you have received from X1 Lettings. I would like to investigate your complaint in more detail; please could you send me an email to my direct mail account charlotte@x1management.com and ill come back to you. Many Thanks, Charlotte ...

“Dont waste your money...”

Mar 05,2019
Minithumbdown
By: 'Xiahaow Wan'
Mar 05,2019
4 people found
this helpful
X1 Lettings are possibly the worst company I've ever had the misfortune of dealing with. They are consistently rude, ignorant and arrogant in their handling of customer complaints. We lived in what can only be described as a doss house - for a period of ...
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Comment on agent fees
The fees are an utter rip off
Was this helpful? Yes
By: charlotte
Mar 11, 2019
View all comments (1)
Hello, We are sorry to read your review and would very much like to look into this further with our block management department. Please can you send your email directly to Charlotte - charlotte@x1management.com - please include your building name and apartment number. Many Thanks ...
Areas covered
  • M5
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Performance Statistics
- Valuation Fees
Lettings 55% 62%
Price range of properties reviewed
Sales
  • Min: £150,000
  • Max: £150,000

Letting
  • Min: £0
  • Max: £0

DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
9 2 18 20 0 0 0 0 0 1
Staff picture Harriette
(2)

Upload your photo Lorna
(1)

Upload your photo Melissa
(2)

Upload your photo Harry
(2)

Upload your photo Seamus
(1)

Upload your photo George
(1)

Upload your photo Sameena
(2)

Tenant Fees

Overall Fees

Residentials

PERMITTED PAYMENTS
* NO holding fee required
* Reposit available capped at one weeks rent
* One months deposit entered into government protected scheme (DPS) otherwise.
* Pets allowed for an additional rent of £25pcm (approval from Landlord required)
* Payment of up to £50 if you want to change the tenancy agreement
* Payment of interest for the late payment of rent at a rate of 3% above Bank of Englands base rate.
* Payment of any unpaid rent or other reasonable costs associated with your early termination of the tenancy


X1 Lettings are a member of The Property Ombudsmen Redress Scheme and relevant Client Money Protection Schemes.



Students

PERMITTED PAYMENTS
* NO holding fee required
* Reposit available capped at one weeks rent
* £300 deposit entered into government protected scheme (DPS) otherwise.
* Pets allowed for an additional rent of £25pcm (approval from Landlord required)
* Payment of up to £50 if you want to change the tenancy agreement
*

Last updated on 04/06/2019, 1:40 PM by Jaimie Crowther

Kindly note that legally, letting agents needs to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents needs to keep this information up to date and precise on allAgents, either in the Fees Tab Section on your profile page or within the property description.

Complaints Procedure

No procedure set.
Last updated at 1:08 PM 25/11/2016 by Eve Addison

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