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Alton, GU34
5/5, 1086 Reviews
99% Recommended
97% sales valuation accuracy
93% letting valuation accuracy
100% sales fee satisfaction
99% letting fee satisfaction
Established in 2008 and with offices in Alton, Farnham, Godalming, Grayshott and Haslemere, we are a totally independent estate agency focusing on marketing properties on the Surrey/Hampshire/West Sussex borders.
Latest Reviews
Mukozho
Jamie Lanzante
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97.00% | 100% | £25,000 | £3,000,000 |
| Lettings | 93% | 99% | £475 | £7,300 |
Areas covered
- GU10
- GU34
- GU35
- GU9
- RG25
- RG29
- SO24
Address
Warren Powell Richards
78 High Street, Alton, Hampshire
GU34 1EN
sales: 01420 87379 \/ lets: 01420 87409
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
Warren Powell Richards Branches (View All 5)
The professional service ...
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5 Star Review
By : 'James'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : GU34
4 Mar 2017
People found this helpful5
The professional service delivered by Richard Santos has been exceptional. I was able to move into my rented accommodation within a week of viewing due to the above and beyond expectations that Richard went to. I would defiantly recommend Warren-Powell Richards to anyone looking to rent... Read Full Review
Comments (1)Was this helpful?:
By : Tim B
8 Mar 2017Hi James - thanks for the super review of Richard Santos - It's very good of you. I am delighted we managed to get you moved so quickly and hope you are enjoying life in your new home. Very best...
Richard was very attentive ...
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5 Star Review
By : 'sharon'
Services : Letting (As a Tenant)
Rent PCM : £850
Would you recommend ? : Yes
Postcode : GU34
4 Mar 2017
People found this helpful5
Richard was very attentive approachable and professional agent I would not hesitate to recommend his office to anyone looking for a home many... Read Full Review
Comments on Agent Fees
Reasonable
Comments (1)Was this helpful?:
By : Tim B
8 Mar 2017Hi Sharon - thanks for the great review of WPR Lettings and Richard Santos. It's very good of you to have found a few minutes to share your thoughts. Very best wishes and regards, Tim B, Senior...
Richard is an absolute ...
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5 Star Review
By : 'Travis'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : GU34
3 Mar 2017
People found this helpful5
Richard is an absolute pleasure to deal with. This is the 2nd property he has found for me and I could nt be happier with his... Read Full Review
Comments on Agent Fees
Good
Comments (1)Was this helpful?:
By : Tim B
8 Mar 2017Hi Travis - just a little note to say thank you for the review of my colleague Richard Santos - I am glad you are happy with the way things progressed. very best wishes Tim B,.Senior Partner, Warren ...
Have been dealing with ...
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5 Star Review
By : 'Lou'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : GU34
2 Mar 2017
People found this helpful4
Have been dealing with Richard over the last 4 weeks with regards to renting a cottage in Alton. Any questions I have had have been answered immediately via email and leases already signed and ready to go for a move 3 weeks away. Perfect! Would have no hesitation in recommending Richard and the... Read Full Review
Comments on Agent Fees
Average
Comments (1)Was this helpful?:
By : Tim B
8 Mar 2017Hello and thank you for the great review featuring Richard Santos at WPR Lettings in Alton. It's very kind of you and much appreciated. I hope you are enjoying life n your new home. Regards, Tim...
It is my delight to warmly ...
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5 Star Review
By : 'Mrs'
Services : Letting (As a Tenant)
Rent PCM : £1050
Would you recommend ? : Yes
Postcode : GU34
2 Mar 2017
People found this helpful4
It is my delight to warmly recommend Mr Santos, as he was truly helpful during the time we were looking for a new home and has continued to be amazingly helpful and kind during our tenancy, too. We have found Warren-Powell Richards to be an outstanding company by service quality and wish to express ... Read Full Review
Comments on Agent Fees
The Agent's fees were more than reasonable, I found them to be the lowest of the trade in the area, even thought the quality of service is definitely of the highest end. A true pleasure to deal with companies like Warren-Powell Richards.
Comments (1)Was this helpful?:
By : Tim B
8 Mar 2017Hello Mrs Can - what a thorough and kind review of my colleague Richards Santos - It is very good of you to have shared your experience and much appreciated. Very best wishes with your future plans, ...
I have been dealing with ...
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5 Star Review
By : 'Amina'
Services : Letting (As a Tenant)
Rent PCM : £950
Would you recommend ? : Yes
Postcode : GU34
28 Feb 2017
People found this helpful3
I have been dealing with Warren Powell Richards since 2008. I have rented three properties through this agency and always found them to be very professional at all times and offer a very high standard of service. Richard Santos has always been at the end of the phone for any issues or concerns... Read Full Review
Comments on Agent Fees
Good
Comments (1)Was this helpful?:
By : Tim B
28 Feb 2017Hello Amina, what a great review of Richard at WPR ;eating Alton - thank you very much. I hope that life is treating you well and that you are enjoying life in your new home. Very best wishes, Tim...
I was really pleased with the ...
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5 Star Review
By : 'Michelle'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : GU34
28 Feb 2017
People found this helpful5
I was really pleased with the professional service I received from Richard. He helped us to understand the whole process of letting a property out and kept us up to date with all aspects of the tenant viewings, contracts and subsequent let, which was so reassuring. He has been brilliant since then... Read Full Review
Comments (1)Was this helpful?:
By : Tim B
28 Feb 2017Hello Michelle and Dave. Just a little note to thank you both for your supportive review of my colleague Richard Santos. Thank you too for picking us to act as your letting agent, we appreciate...
Richard has provided us with ...
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5 Star Review
By : 'Tenant1'
Services : Letting (As a Tenant)
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : SO24
23 Feb 2017
People found this helpful4
Richard has provided us with consistently amazing service. From the minute we first enquired about the property right up until we moved in, and he still checks in on us. He responds very promptly to any queries we have and sorts things very quickly. We would never hesitate to use Richard again and... Read Full Review
Comments (1)Was this helpful?:
By : Tim B
23 Feb 2017What a super review of Richard - thank you very much. I hope you are enjoying life in your rental home. Very best wishes and regards, Tim B, Senior Partner, Warren...
I sold my house in Alton ...
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4 Star Review
By : 'Scorpio'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : GU34
21 Feb 2017
People found this helpful4
I sold my house in Alton recently through WPR. The initial sale was aborted due to a time waster however eventually after considerable effort from WPR the sale completed satisfactorily.The brochure was professionally produced, Polly is a very good Negotiator & Clare handles viewings extremely... Read Full Review
Comments on Agent Fees
Par for the course
Comments (1)Was this helpful?:
By : Tim B
21 Feb 2017Hello and thank you very much for your review featuring Polly and Clare at WPR Alton. We very much appreciate it as we do your decision to pick WPR to act as your agent in the first place. Very...
WPR has been the best ...
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5 Star Review
By : 'Andrew'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : GU34
20 Feb 2017
People found this helpful4
WPR has been the best lettings experience we've ever had. Having rented two properties through them, the communication and professionalism has always been superb. Highly... Read Full Review
Comments (1)Was this helpful?:
By : Tim B
21 Feb 2017Hi Andrew - what a great review of Richard at WPR lettings, thanks very much. I hope you love your new home. Very best wishes and regards, Tim B, Senior Partner, warren...
Richard was extremely helpful ...
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5 Star Review
By : 'Mrs'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : GU34
10 Feb 2017
People found this helpful3
Richard was extremely helpful in marketing my property for rental. A tennant was quickly found, all references and paperwork were completed efficiently. The property is now occupied - all the formalities were handled swiftly and I am very pleased with the the courteous and professional help I have ... Read Full Review
Comments on Agent Fees
The fees are competetive with the local market
Comments (1)Was this helpful?:
By : Tim B
15 Feb 2017Hello and thank you for your kind and supportive review of our Head of Lettings Richard Santos. Thank you too for trusting us at WPR to act as your Agent. I am delighted that all has gone to plan. ...
We are extremely satisfied ...
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5 Star Review
By : 'Vipin&Tina'
Services : Letting (As a Tenant)
Rent PCM : £850
Would you recommend ? : Yes
Postcode : GU34
10 Feb 2017
People found this helpful3
We are extremely satisfied with the service received from Warren Powel Richards Alton.They are very professional,polite and... Read Full Review
Comments on Agent Fees
Reasonable.
Comments (1)Was this helpful?:
By : Tim B
15 Feb 2017Hi Vipin and Tina, thank you very much for sharing your thoughts on dealing with my colleague and business partner Richards Santos. We are very grateful to you. I hope you are enjoying life in your ...
Working with Richard is ...
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5 Star Review
By : 'Nikita'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : GU10
9 Feb 2017
People found this helpful4
Working with Richard is wonderful! He is prompt in responses, extremely polite and very professional. I highly recommend him, anyone who works with him is very fortunate as he is very attentive to any query you may have and puts you at complete ease in what can otherwise be a very stressful... Read Full Review
Comments (1)Was this helpful?:
By : Tim B
15 Feb 2017Hi Nikita - what a super review of my colleague Richard, thank you very much indeed. I hope you are very happy in your new home. Very best wishes, Tim B, Senior Partner, Warren...
Richard has just completed ...
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5 Star Review
By : 'Local'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : GU34
7 Feb 2017
People found this helpful5
Richard has just completed another successful letting with excellent service from which I deduce that he goes the extra mile for his... Read Full Review
Comments on Agent Fees
Good
Comments (1)Was this helpful?:
By : Tim B
8 Feb 2017Hello and thank you for your supportive review - short sweet and very much appreciated. Thank too for your business. Very best wishes and regards, Tim B, Senior Partner, Warren...
I recently moved into the ...
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5 Star Review
By : 'KV'
Services : Sales (As a Buyer)
Sold price : £329950
Would you recommend ? : Yes
Postcode : GU34
19 Jan 2017
People found this helpful8
I recently moved into the area and was very happy with the service I received from Warren Powell-Richards. All the staff were very... Read Full Review
Comments (1)Was this helpful?:
By : Tim B
19 Jan 2017Hello and thank you for the review of WPR Alton and Polly Gillert - I hope you are very happy with your super new home and will enjoy life in fabulous Alton. Very best wishes, Tim B, Senior Partner, ...
Richard was extremely helpful ...
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5 Star Review
By : 'A'
Services : Letting (As a Owner)
Rent PCM : £950
Would you recommend ? : Yes
Postcode : GU34
16 Jan 2017
People found this helpful8
Richard was extremely helpful during the letting process and very reactive to all queries and requests, answering always very quickly. For example, he got some electrical work done on the property very quickly which I had been trying to get done for about two... Read Full Review
Comments on Agent Fees
Well communicated in advance and they are reasonable
Comments (1)Was this helpful?:
By : Tim B
16 Jan 2017A little note to thank you for you review of my colleague Richard Santos. We are extremely grateful to you as we are for your decision to pick us here at WPR to act as your letting agent. We do...
Richard Santos is a polite, ...
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5 Star Review
By : 'Patrick'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : GU34
16 Jan 2017
People found this helpful8
Richard Santos is a polite, communicative, helpful member of staff. From helping with our initial rental search, to responding promptly to our questions and queries regarding the property; it has been a pleasure to deal with him. Other staff too (Trish Brown) have been quick to respond to... Read Full Review
Comments (1)Was this helpful?:
By : Tim B
16 Jan 2017Hello Patrick, thank you very much for your review of Richard and Trish at WPR Lettings. We are very appreciative. I hope that you are enjoying life in your new home in Alton. Very best wishes, Tim ...
Richard was very helpful ...
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5 Star Review
By : 'IULIAN'
Services : Letting (As a Tenant)
Rent PCM : £875
Would you recommend ? : Yes
Postcode : GU34
13 Jan 2017
People found this helpful8
Richard was very helpful during the whole process. Given the short time frame he was very quick and understanding. My family and I found Richard trustworthy and a proffesional of the highest standard in the field of property lettings. Can't recommend Richard... Read Full Review
Comments (1)Was this helpful?:
By : Tim B
14 Jan 2017Hello and thank you for your flattering review of our lettings colleague Richards Santos. We very much appreciate you sharing your thoughts. I hope you are very happy in your new home. Very best...
First time of using an agent ...
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5 Star Review
By : 'Marc'
Services : Letting (As a Tenant)
Rent PCM : £800
Would you recommend ? : Yes
Postcode : GU34
12 Jan 2017
People found this helpful8
First time of using an agent for letting and I have to say Richard made it so easy. From organising viewings to picking up the keys, he was quick to respond to any questions I had and made the whole process... Read Full Review
Comments on Agent Fees
Good
Comments (1)Was this helpful?:
By : Tim B
12 Jan 2017Hi Marc, a little note to thank you for the kind review of our lettings Partner, Richard Santos at WPR Alton. We very much appreciate it, I hope you are enjoying life in your new home. Regards, Tim...
Right from the beginning ...
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5 Star Review
By : 'Scott'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : GU34
9 Jan 2017
People found this helpful6
Right from the beginning Richard was helpful and a pleasure to deal with. Everything was done smoothly, allowing me to sort out the moving in process without having to stress over it. During my tenancy the entire staff were always on hand if I needed them, and I never had any issues at all. I... Read Full Review
Comments on Agent Fees
Average - The fees were not high or low.
Comments (1)Was this helpful?:
By : Tim B
10 Jan 2017Hello and thank you very much for your for your kind review sharing your experience of dealing with Clare and Richard at WPR Alton. We really appreciate it. Very best wishes with your future plans, ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Warren Powell-Richards
Complaints Procedure
_________________________________________
1. Please raise your complaint with the team member that you have been dealing with. If that team member cannot immediately resolve the issue to your satisfaction then please put the complaint in writing addressed to the Warren Powell-Richards Partner for that particular branch.
2. Warren Powell-Richards will acknowledge your complaint in writing within 3 working days and we will undertake a thorough and full investigation.
3. You will receive a written outcome of the investigation within 15 working days
4. If you are not satisfied with the outcome of that investigation please write to Tim Buxton, Senior Partner, Warren Powell-Richards at either our Alton offices, 78 High Street, Alton, Hampshire, GU34 1EN or via email t.buxton@wprhomes.co.uk. He will undertake a detached, further and full investigation and review the circumstances. If the complaint directly concerns Tim Buxton then we have an independent arbitrator who is a retired managing director of a national firm of estate agents who has agreed to independently review complaints on our behalf. Details will be furnished at that time.
5. You will receive a written statement setting out the review findings and expressing the final viewpoint of the Company. This concludes the Companies internal complaints procedure.
6. From initial receipt of your complaint until the final viewpoint letter should be no greater than 8 weeks.
7. Warren Powell-Richards are members of the Property Ombudsman Scheme. If you are dissatisfied with the final outcome you can refer your complaint to the Property Ombudsman at Milford House, 43 Milford Street, Salisbury, Wiltshire, SP1 2BP. www.tpos.co.uk You have twelve months to do so.
Last updated at 3/14/2017, 4:05:05 AM by allAgents
