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    Alec -
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    James
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    Joanna Doherty
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    Rad
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    Lin Brown
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    Alec Vuckovic
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    Lorraine McNamara
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    Lorraine
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    Lin
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Wolfs Residential Lettings

110 Station Road Harborne, Birmingham
West Midlands
B17 9LS

0121 4283232

Apr 20,2016
Minithumbdown
By:
Apr 20,2016
1 people found
this helpful
Lin never replies to emails. We ring and get told she'll ring us back - never happens. Not renewing current contract because of her poor customer service. James showed us round the house originally and is sympathetic on the phone but still can't get Lin to ring us back....
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What agent could do to change your mind?
Ok
Comment on agent fees
Ok
Was this helpful? Yes
Nov 28,2015
Minithumbdown
By:
Nov 28,2015
2 people found
this helpful
I have rented a property with Wolfs for 3 years and kept the property in excellent condition. They are now refusing to give me my deposit back and sending pictures of every little detail. I have been at the property for 3 years and they do not allow for wear and tear. The agent is rude, using bullying tactics in order to also get viewings. Terrible....
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What agent could do to change your mind?
Terribe, refusing to give back deposit.
Comment on agent fees
Terribe, refusing to give back deposit.
Was this helpful? Yes
Nov 02,2015
Minithumbup
By:
Nov 02,2015
1 people found
this helpful
I thoroughly enjoyed my time at Britannic Park. The Wolfs Harborne team were always pleasant to deal with and very responsive and supportive. I always received quick responses to queries and they were always very helpful....
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Was this helpful? Yes
Aug 18,2015
Minithumbup
By:
Aug 18,2015
1 people found
this helpful
We were renting through Wolf's for 2.5 years and they have been fantastic agents. We had a few little issues with tiles in the bathroom coming down and a stone from the road breaking our front window which were all resolved very quickly, sometimes the same day that we phoned! We looked after to property and received our full deposit back swiftly and with no issues. We would definitely recommend them as agents....
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Was this helpful? Yes
Aug 14,2015
Minithumbup
By:
Aug 14,2015
1 people found
this helpful
All the wolfs team were helpful, pleasant and effective.They made sure that repairs were dealt with always gave plenty of notice when new potential tennants wa ted to view....
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Was this helpful? Yes
Aug 05,2015
Minithumbup
By:
Aug 05,2015
1 people found
this helpful
Have been renting for 2 years through Wolf's Harborne, dealing with Lin and Lorraine. Have received excellent service and help during this time. When moving out at the end of July had no problems with hand over and deposit returned immediately...
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Was this helpful? Yes
Feb 05,2015
Minithumbdown
By:
Feb 05,2015
4 people found
this helpful
House had sewage leaking into back garden when moving in. Initial inventory was minimal which came back to bite us. Tried to claim several hundred pounds out of out deposit for damage that was already present. Very rude and forceful when discussing deposit. Threatened legal action and refused to use tenancy deposit scheme. Tried to keep all of previous tenants deposit until legal action was threatened. Kept post after we left the property including Bill notices which we only were made aware of b...
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What agent could do to change your mind?
Not try to steal our deposit
Was this helpful? Yes
Nov 01,2014
Minithumbup
By:
Nov 01,2014
1 people found
this helpful
Wolfs where great to start with but once we handed our notice in we felt that we where then not listened to. We told them that the heating was playing up and they just shrugged it off. We was only telling them so they could have a look at it for the next tennent....
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Was this helpful? Yes
Aug 20,2014
Minithumbup
By:
Aug 20,2014
0 people found
this helpful
We rented the property from Wolfs and the same was fully managed by them. The team that handled all the management and documentation was outstanding. They were always ready to help and had a smile on their faces whenever we needed anything. We have used many Estate agents in the past but never come across a friendlier team. Wonderful experience of dealing with them We can fully recommend them to anyone as one of the best Estate agents in Birmingham....
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Was this helpful? Yes
May 05,2014
Minithumbdown
By:
May 05,2014
8 people found
this helpful
Just don't bother phoning the office. If I had missed any rent maybe I could understand why they were so staggeringly rude, alas they don't have that excuse. Nothing is ever their fault, they blame the landlord for everything. Interestingly they even blame the landlord when they don\'t call you back when they stay they will! You're always made to feel like you\'re a hassle to them & causing them grief when all you\'re asking them to do is their job! I really hope landlords read this because ...
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Was this helpful? Yes
Apr 14,2014
Minithumbdown
By:
Apr 14,2014
7 people found
this helpful
I will never, ever recommend this agency to anybody. As a tenant of theirs for 3 years, they were unhelpful in every sense of the word. My rent was paid on time, and it wasn\'t cheap, yet when it came to leaving they claimed they never received my inventory when I first moved in. I then got £50 back of my £700 deposit. When I asked why they never queried it with me, the response was it was not their problem. This along with the electricity meter being broken and paying higher rate, i...
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What agent could do to change your mind?
Treated me like a human being. I am a young professional, not DSA, never missed a payment or rent and yet I was treated like dirt. The impression very much was they took my money and wanted nothing more than to sit at their desks. In fact, if you go in to their office time how long it takes for someone to acknowledge you, makes you feel like a truly valued customer...
Was this helpful? Yes
Oct 17,2013
Minithumbup
By:
Oct 17,2013
2 people found
this helpful
I have found Wolf\'s to be fantastic. I first looked at properties with them before Christmas, but went with another lettings agent (who were less than fantastic) and then six months later when I was looking for a new place, I was pleasantly surprised that James remembered me. The level of customer service has always been exceptional - quick service, fast response to emails, queries, concerns, always in a friendly and welcoming manner. I have always found them to be upfront and honest and quick ...
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Was this helpful? Yes
By: Rad Vuckovic
Oct 17, 2013
View all comments (1)
Amy, Thank you so much for taking the time and trouble to send this in.We really do pride ourselves on customer service and a friendly,professional approach to residential lettings.All too often people are eager to complain but only rarely do clients take the trouble to say "thank you" Very much appreciated.....
Jun 10,2013
Minithumbup
By:
Jun 10,2013
0 people found
this helpful
I have been dealing with Wolf\'s for the last 12 years; I wave found the staff very friendly and reliable. Any queries on my side or the tenants is dealt with promptly. I have had to come into the office on a few occasions and have had all the time necessary from Alex to address and solve the problem. Rad has come to look at my property to advise on any work necessary, and has come back to check that it has been completed correctly. I have no hesitation in recommending them to all of my fri...
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Was this helpful? Yes
Jun 02,2013
Minithumbup
By:
Jun 02,2013
0 people found
this helpful
Having used Wolfs to manage my portfolio whilst in the UK I had no reservations when I moved to Australia. They have always acted in my best interests. The staff are all very knowledgeable, helpful and friendly. I receive rents on time, maintenance issues are dealt with promptly, and I am kept upto date with current legislation - i\'m not sure that I could expect any more. A thouroughly professional organisation....
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Was this helpful? Yes
May 31,2013
Minithumbup
By:
May 31,2013
0 people found
this helpful
Radovan Vuckovich helped me to find two flats. Ian Park completely designed and furnished one of them with great success. Both flats have been let without problems for many year. Wolfs are taking complete care of all aspects without prompting. One of the bathrooms needed updating last year. Wolfs found the plumber who did a very professional job at a reasonable rate. There have never been any payment problems. Lin is my main contact, always cheerful and prompt in her reactions. I feel very comfo...
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Was this helpful? Yes
May 26,2013
Minithumbdown
By:
May 26,2013
9 people found
this helpful
Long term tenant. Tried to avoid phoning their office for anything due to condescending and patronising staff. James is quite frankly rude and should not be allowed to have any dealings with the public. As a healthcare worker who serves the public and deals with people everyday I was frequently offended by the attitude of the company staff. Upon leaving the property it seems the company is hell bent on deducting large amounts of money from the deposit. Furthermore, it took 2 months of back ...
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Was this helpful? Yes
May 06,2013
Minithumbdown
By:
May 06,2013
14 people found
this helpful
If wolfs had a logo it would read "awkward for awkward's sake", absolute cowboys, avoid at all costs!! Do not be fooled by all of the positive reviews in April 2013, they did exactly the same thing in 2008, as with all other negative reviews, wolfs are quick in taking your money, but take months to deal with maintenance issues, and am sure that they will be exposed for what they are.They will probably be on watchdog soon, come on Matt Alwright from rogue traders get these on camera f...
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What agent could do to change your mind?
BY NOT BEING DECEITFUL WOULD BE A START, THIS CAN BE ACHIEVED IF YOU CLOSE! ALSO GOOD CUSTOMER SERVICE IS MUCH EASIER WHEN YOU ARE NOT RUDE TO YOUR CUSTOMERS, AND TRY OFFERING A SERVICE THAT ALLEGEDLY YOU SPECIALISE IN, IE ATTENDING TO PROPERTY MATTERS WITHIN A REASONABLE TIMEFRAME, IE LESS THAN 6 MONTHS
Was this helpful? Yes
By: Rad
May 13, 2013
View all comments (1)
As the Managing Director of Wolf's I am very surprised and indeed concerned to read your comments.We are corporate members of ARLA and have been involved in Lettings since 1996.We treat all comments on the All Agents review site seriously and I would ask you to personally e mail me with more specific details in order that I can investigate further.My direct contact is rad@wolfs.co.uk. I can in the interim however assure you that all of our positive reviews are bona fide from satisfied clients.....
Apr 25,2013
Minithumbup
By:
Apr 25,2013
1 people found
this helpful
The staff are always helpful and professional. They sometimes pre-empt problems thus avoiding unnecessary expense by landlords. As a result of their commitment I am sure that my tenants have also been pleased with their service and the maintenance of the property. I would not think of using a different agent. Whilst my own involvement with Wolfs has been relatively short it was on the recommendation of someone else that I used them. That person has deal with Wolfs for over 10 years and has ...
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Was this helpful? Yes
By: Rad
May 13, 2013
View all comments (1)
Many thanks indeed Karina for your review.....
Apr 13,2013
Minithumbup
By:
Apr 13,2013
0 people found
this helpful
I have known Rad for around 15 years initially as a client for whom I undertook survey and design work, However due to the way he impressed me with his attitude to clients I have now placed my portfolio of flats with him to manage. His teams service have always been excellent and I would strongly recommend Wolfs to potential clients...
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Was this helpful? Yes
By: Rad
May 13, 2013
View all comments (1)
Jonathan, Thanks for your kind words.....
Apr 12,2013
Minithumbup
By:
Apr 12,2013
0 people found
this helpful
I have been using Wolf's to rent out my property for 4 years now, and have always found them to be friendly, helpful, professional and to the point. In those 4 years, I have had no voids that are worth talking about. Having built up a trusting relationship, I can leave them to deal with my property almost entirely. When they do need to call me about a significant repair, they take care of the problem quickly, and the tradesman they use appear to be good value too. I should point out this include...
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Was this helpful? Yes
Apr 03,2013
Minithumbup
By:
Apr 03,2013
0 people found
this helpful
Couldn\'t ask for better! Wolfs are the first agency that I have used and came with a hearty recommendation from a friend who\'d spent the last 2 years dealing with cowboys. He was very sceptical that a decent agency existed but that soon changed once he started used Wolfs. My experience can not be faulted The flat has been rented out constantly since about 7 days after signing with them and I have not had a single bit of trouble with either the tenants or the Agency. Any queries on the pro...
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Was this helpful? Yes
By: Rad
May 13, 2013
View all comments (1)
Thanks Oliver, We try very hard to provide a good service to all our clients and it is very much appreciated when they take the time and trouble to share that experience through the All Agents site.....
Jan 25,2013
Minithumbdown
By:
Jan 25,2013
21 people found
this helpful
Absolutely disgusting service. Alex/Alec the manager is useless, possibly the worst estate agent I have ever had to deal with. The customer service received was disgusting. Having worked for an estate agents in the past if i ever gave that type of service to a possible tenant I woud have been sacked. I\'m pretty certain he would never get a managers job anywhere else! We wanted to rent a property through the agents but on the morning that my boyfriend went to view the property (I had alread...
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Was this helpful? Yes
Jan 12,2013
Minithumbdown
By:
Jan 12,2013
15 people found
this helpful
AVOID RENTING THROUGH WOLFS AT ALL COSTS! I have rented through Wolf\'s for the past 30 months and have not got one good word to say about the firm or its agents (cowboys). Unhelpful and ill-mannered staff....
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Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 63% accuracy of agent's valuations
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From Landlords From Tenants From Vendors From Buyers Other
7 0 7 9 0 0 0 0 0 0
Alec - - upload your photo Alec -
1 reviews

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James   - upload your photo James
6 reviews

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Joanna Doherty - upload your photo Joanna Doherty
0 reviews

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Rad   - upload your photo Rad
1 reviews

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Lin Brown - upload your photo Lin Brown
5 reviews

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Alec Vuckovic - upload your photo Alec Vuckovic
1 reviews

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Lorraine McNamara - upload your photo Lorraine McNamara
4 reviews

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Lorraine  - upload your photo Lorraine
1 reviews

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Lin  - upload your photo Lin
2 reviews

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