By : 'Malia' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : N1
19 Jun 2024
People found this helpful0
Renting with winkworth has been the best décision I took ! The team was always available for questions and very helpful !
I highly recommend them... Read Full Review
Services : Letting( As a Tenant )Date: 19th Jun 2024
Renting with winkworth has been the best décision I took ! The team was always available for questions and very helpful ! I highly recommend them !
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Tenants, Landlords, run away ...
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1 Star Review
By : 'Adrian' Services : Letting( As a Tenant ) Rent PCM : £1820 Would you recommend ? : No Postcode : EC1V
3 Oct 2020
People found this helpful3
I will try to summarise my recent experience with Winkworth (Islington).
At the beginning of September we went to see a property in Eagle Point building (Old Street Area). The viewing went really good, the Negotiator (George) was very kind and as we liked the property in less than 30 min we paid ... Read Full Review
Services : Letting( As a Tenant )Date: 2nd Oct 2020
I will try to summarise my recent experience with Winkworth (Islington).
At the beginning of September we went to see a property in Eagle Point building (Old Street Area). The viewing went really good, the Negotiator (George) was very kind and as we liked the property in less than 30 min we paid and let agreed the property.
Our moving date was the 30th of September, more than 20 days later, during that time, and since day one we have asked three simple questions:
- Does the property have fiber internet installation? - Does the building have bike storage? - When can the items that we don´t want be removed from the property?
The first one was never answered, the most accurate response we got was "we think so", the second one was wrongly answered that the building has not bike storage facility and we are still waiting for a response on the third one. (FYI - The first two questions are answered on the property info document that we found when we moved in, so they were totally unaware of the characteristics of the apartment, very professional...).
Apart from these questions, during the process there was no updates, and I had to chase them on weekly basis.
On the moving date (30th) we come to the property for the check in inventory, and it was then when we realised that some aspects of the property were completely dirty (Oven, Taps, Toilet....) it was disgusting, so the first thing we did was to contact the Winkworth's Property Manger (Donna), which in a very defensive way, and without even apologising for the status of the property and the lack of hygiene (especially with the current Covid situation), said "You have not requested the property to be professionally cleaned"...
We were shocked, we reviewed the contract and as it happens with all tenancy contracts, there is a clause that specify that when you leave the apartment you must professionally clean the apartment, so we reply back to Donna and then she confirmed that apartment was professionally cleaned when the previous tenants left the apartment (all her response was in the same tone as the initial one, no apologies, all defensive, really impolite).
We replied back to her again, this time in a more serious tone, and complaining about her impoliteness but also to ask her for the proof that the apartment was professionally cleaned, because it would really surprise us if someone would say that the apartment was cleaned after looking into the photos we took, and for probably the tenth time to ask for when will they take the things that we don´t want from the property.
As you can imagine, there were no more responses, so we cleaned the apartment, as it was disgusting for us the lack of cleanliness and we have have just contacted the director of the Winkworth Islington branch, and write this review as we believe anyone thinking on hiring their services should think about it twice, regardless if you are a tenant or a landlord, but actually, if you are a landlord you have probably more to lose, as they will be talking on your behalf and I would never let someone like them to talk on my behalf.
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Incompetent ...
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1 Star Review
Luke
By : 'Reviewer' Services : Letting( As a Tenant ) Rent PCM : £1800 Would you recommend ? : No Postcode : N14N
30 May 2018
People found this helpful4
Absolutely and utterly incompetent. Have dealt with them as a tenant and as a potential buyer. Wouldn't touch with a 40 foot... Read Full Review
By : 'C.' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : N13L
14 Nov 2017
People found this helpful3
We had Winkworth as the agent letting the rental property I was moving out from. They were a nightmare. There was more than three times that they turned up for a viewing without notifying us. And had no idea about specific details about the property (I overheard twice while home) or when we moved... Read Full Review
Services : Letting( As a Tenant )Date: 14th Nov 2017
We had Winkworth as the agent letting the rental property I was moving out from. They were a nightmare. There was more than three times that they turned up for a viewing without notifying us. And had no idea about specific details about the property (I overheard twice while home) or when we moved out. I would not recommend them as a letting agent.
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We have only been dealing ...
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5 Star Review
Ellie
By : 'Jo' Services : Letting( As a Tenant ) Would you recommend ? : Yes
23 Jun 2012
People found this helpful3
We have only been dealing with Ellie for a few days but absolutely love her. Despite her being new and us being quite complicated clients, she has bent over backwards to accommodate us. Brilliant at her job and always friendly with a pleasant approach and smiley manner, we highly recommend her to... Read Full Review
Services : Letting( As a Tenant )Date: 23rd Jun 2012
We have only been dealing with Ellie for a few days but absolutely love her. Despite her being new and us being quite complicated clients, she has bent over backwards to accommodate us. Brilliant at her job and always friendly with a pleasant approach and smiley manner, we highly recommend her to anyone looking for a property! Thank you so much Ellie!
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Kind, helpful, attentive, ...
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5 Star Review
Ellie
By : 'Oded' Services : Letting( As a Tenant ) Would you recommend ? : Yes
Services : Letting( As a Tenant )Date: 15th Jun 2012
Kind, helpful, attentive, honest.
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Hi, I have rented in London ...
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1 Star Review
By : 'North' Services : Letting( As a Tenant ) Would you recommend ? : No
5 Feb 2012
People found this helpful9
Hi, I have rented in London for 4 years. Recently I dealt with Winkworth for a one-bedroom flat.
For the first visit, the agent came 20 minutes late. I like the flat despite a few things. So I took it and paid the initial holding deposit and the rest. Then after, it was awful.
The landlord... Read Full Review
What agent could do to change your mind?
The agent could have been less biased towards the landlord's interests and protect the tenant. Quality of housing in London is declining as landlords do not invest in fixing the basics.
Services : Letting( As a Tenant )Date: 5th Feb 2012
Hi, I have rented in London for 4 years. Recently I dealt with Winkworth for a one-bedroom flat. For the first visit, the agent came 20 minutes late. I like the flat despite a few things. So I took it and paid the initial holding deposit and the rest. Then after, it was awful. The landlord wanted to write on the tenancy agreement that several furniture in the flat was broken and will not be fixed. I refused and Winkworth took side in favour of the landlord instead of following the law. Then in terms of property management, Winkworth is very below average. They always forget to tell me about a visit whenever somebody comes for a repair. The inventory team did not show off at the appointment, leaving me alone in front of the flat.
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There has never actually been a Ben Smith working at this branch so I am not sure whether there has been some confusion or not but I am the director and I would like to look into your complaint...
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